GOALZERO SHERPA100PD Power Bank User Guide
- June 4, 2024
- GOALZERO
Table of Contents
GOALZERO SHERPA100PD Power Bank
CHARGE ME NOW
Make sure your Goal Zero Sherpa 100PD is fully charged before using or storing. Keep your Goal Zero Sherpa 100PD plugged in when not in use.
IMPORTANT SAFETY INSTRUCTIONS
Read all instructions and cautions carefully before use to avoid personal injury or damage to the unit and any connected products.
- Observe all Input/Output connectors ratings : To avoid fire or electrical shock hazard, observe all ratings on unit, and products you intend to use; check manuals for more information.
- Use in a ventilated area : Ensure proper ventilation while in use. Inadequate ventilation may cause damage to the unit. During storage do not stack anything on top of unit.
- DO NOT operate in wet conditions : In order to avoid short circuits or electric shock do not allow unit to get wet. Let unit dry completely before using.
- Keep the unit clean and dry : Inspect the unit for dirt, dust, or moisture on a regular basis.
- DO NOT insert foreign objects into outputs or ventilation holes.
- Any manipulation to the unit or its components will void all warranties.
GET TO KNOW YOUR GEAR
CHARGE BEFORE USE
- CHARGE ME NOW : Plug in and charge up before first use.
- FROM USB : Plug into a USB-C power source using the included USB-C to USB-C cable and the USB-C Power Delivery (PD) port on the Sherpa. Utilize our 65W USB-C charger (sold separately) for a two hour recharge.
- FROM SOLAR : Pair the Sherpa with a Goal Zero Nomad Solar Panel and charge up from the sun. Plug into the USB output on the solar panel using
a USB-A to USB-C cable (sold separately). For the best solar charging experience, we recommend the Goal Zero Nomad 20 Solar Panel or any other Goal Zero panel with a USB port.
HOW IT WORKS
USING THE SHERPA
BUTTONS:
TIPS
for LAPTOP CHARGING via USB-C PD:
We recommend using a USB-C to USB-C cable when recharging enabled laptops.
Since USB-C PD ports are bidirectional, meaning they can function as an input
to charge the Sherpa or an output to charge other devices, plugging in a
laptop may cause the Sherpa to try charging from the laptop’s internal
battery, rather than charging the laptop. To fix this, slide the selector
switch on the back of the Sherpa to “OUTPUT”
PASSTHROUGH CHARGING
The Sherpa can be charged and recharge other devices simultaneously. Keep in
mind that if you are outputting more power than you are inputting you will
drain the Sherpa battery and the device will turn off. Plug the Sherpa into a
power source and make sure it is still powered on, then plug the
phone/laptop/tablet or other device into the Sherpa.
FREQUENTLY ASKED QUESTIONS
-
Q: Why is my 100W USB-C port not outputting 100W?
A: Make sure that the cable you are using is capable of 100W. Use licensed and certified cables as some third party cables may not work. -
Q: Why am I not getting 15W output with wireless charging?
A: The phone needs to be able to accept 15W wireless charging. It also depends on how full the battery is. There will be some power loss in the process. Make sure your phone is centered on the pad. Slightly adjusting your phone on the pad may help increase charging capabilities. Additionally, cell phone battery temperature could limit the wireless input. -
Q: Why is the port light on my Sherpa device red?
A: An error has occurred in this case. Try to reset the port by pressing the corresponding button on/off. If the problem persists, call our Customer Solutions Center at 888-794-6250. -
Q: Why is the USB-C port not charging my device?
A: Check to make sure the USB-C selector switch on the back of the Sherpa is set to either Auto or Output. Move the switch to Output if it is in Auto and not charging your device. If this does not fix the problem, check that the cable you are using is the cable that was included with the device. If the problem persists, call our Customer Solutions Center at 888-794-6250.
PRO TIPS
The length of your cable may affect wattage. When available, use the shortest
cable possible for the best recharge times. This is related to the efficiency
loss and the length of your cable. By holding the display button for two
seconds while the display is on, you can put the device in blackout mode. This
turns off all the lights while the ports continue to output power. Turn
blackout mode off by pressing any button.
TECHNICAL SPECIFICATIONS
Sherpa 100PD
Be sure to activate your warranty at goalzero.com/warranty
GOAL ZERO HEADQUARTERS
Draper, UT 84020 1-888-794-6250
goalzero.com Designed in the U.S.A. Made in China
Sherpa is a trademark of Goal Zero.
FCC STATEMENT
IC Caution
This device contains licence-exempt transmitter(s)/receiver(s) that comply
with Innovation, Science and Economic Development Canada’s licence-exempt
RSS(s). Operation is subject to the following two conditions:
- This device may not cause interference.
- This device must accept any interference, including interference that may cause undesired operation of the device.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Any Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Note : This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
RF warning for Portable device:
The device has been evaluated to meet general RF exposure requirement. The
device can be used in portable exposure condition without restriction.
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>