GOALZERO Sherpa100AC Power Bank User Guide
- June 6, 2024
- GOALZERO
Table of Contents
**GOALZERO Sherpa100AC Power Bank
**
CHARGE ME NOW
Make sure your Goal Zero Sherpa 100AC is fully charged before using or
storing. Keep your Goal Zero Sherpa 100AC plugged in when not in use.
IMPORTANT NOTE: When solar recharging your Sherpa 100AC, take note of the
voltages of the solar panels and do not exceed 22V. Individual solar panels,
or solar panels chained in series in excess of 22V cannot be used with the
Goal Zero Sherpa 100AC and can cause serious damage to the unit. For help on
chaining solar panels, call our Customer Solutions Center at
888-794-6250.
IMPORTANT SAFETY INSTRUCTIONS
Read all instructions and cautions carefully before use to avoid personal injury or damage to the unit and any connected products
Observe all Input/Output connectors ratings: To avoid fire or electrical shock hazard, observe all ratings on unit, and products you intend to use; check manuals for more information.
Use in a ventilated area: Ensure proper ventilation while in use and do not obstruct fan openings on unit. Inadequate ventilation may cause damage to the unit. During storage do not stack anything ontop of unit. DO NOT operate in wet conditions: In order to avoid short circuits or electric shock do not allow unit to get wet. Let unit dry completely before using. Keep the unit clean and dry: Inspect the unit for dirt, dust, or moisture on a regular basis. Shock or Fire Hazard: This Sherpa 100AC generates the same potentially lethal AC power as a normal household wall outlet. Please use it carefully just like using a normal AC outlet on the wall. DO NOT insert foreign objects into outputs or ventilation holes. Any manipulation to the unit or its components will void all warranties
GET TO KNOW YOUR GEAR
Included Cables
CHARGING YOUR SHERPA
CHARGE ME NOW: Plug in and charge up before first use. The Sherpa has
multiple inputs to choose from, 8mm DC for AC wall outlet and solar charging,
and USB-C Power Delivery (60W Max).
FROM USB: Using the included USB-C cable and one of the USB-C Power Delivery
(PD) ports on the Sherpa, plug into a USB port. We recommend using at least a
2.4A charger for a full charge in about 9 hours. You can also plug into a
USB-C PD charger (up to 60W max) for a faster recharge.
TECH TIP: Since USB-C PD ports are bidirectional, it’s possible to charge in and charge out from the same port. In the Product Detail pages of the Sherpa, you can select a default function (auto, input, output) for each USB-C PD port.
FROM SOLAR: Pair the Sherpa with a Nomad or Boulder Solar Panel and
charge up from the sun using the 8mm input. For the best solar charging
experience, we recommend the Nomad 28 Plus Solar Panel or higher.
FROM AC or 12V: Looking to charge up from AC wall outlet or 12V? Accessories
are available from GoalZero.com. Give our customer solutions center a call for
help at 888-794-6250.
HOW IT WORKS 
USING YOUR SHERPA
BUTTONS
- Press once to turn the Sherpa on/off. Press and hold to reset the Sherpa, watt-hour counter, and restore default settings of all ports.
- Select/Scroll through settings.
- Press once to view output screen. Press and hold to enable product detail pages .
- Turn Qi wireless charging on/off.
- AC Turn AC port on/off.
INTERACTIVE SCREENS
- Time to Empty/Full – How long the Sherpa will last at its current power draw or how long it will take to fully charge.
- Power (Watts) In/Out – Longer arrows indicate the bigger power draw. A blinking arrow indicates nearing power draw maximum.
- Icons – Wireless charging, AC Inverter, Over Temperature Warning
- Battery Level
Outputs Page
- The Output Page shows real-time information for each port, including inputs and outputs.
- A solid bar indicates the port is functioning as an output.
- A lined bar indicates the port is functioning as an input to charge the Sherpa.
- Ports are listed from left to right.
- Total wattage for all outputs is listed at the bottom of the screen.
- “TECH TIP: If you have the Sherpa plugged into a high power source to charge it, you might notice the max wattage available increase.
Product Detail Pages
Access by pressing and holding A Scroll through pages by pressing A
- A watt-hour output/input counter to monitor power consumption between resets.
- Press and hold <!) to reset the counter.
- Real-time information on the 8mm input.
- Check this page when charging from solar to help with panel alignment toward the sun.
Product Detail Pages
Access by pressing and holding A Scroll through pages by pressing
- Shows output or input information for the bidirectional USB-C Power Delivery ports.
- Customize the USB-C Power Delivery ports to specific functions by pressing
- AUTO: Default setting for both ports will automatically detect if a device is plugged in for charging or if the port is being used to charge the Sherpa.
- INPUT: This port will now only function as a way to charge the Sherpa.
- OUTPUT: This port will now only function as a way to charge other devices.
- Real-time information for both USB-A ports.
Product Detail Pages
Access by pressing and holding A Scroll through pages by pressing
- Real-time information on the AC output.
- AUTO TIMEOUT: Default setting will shut the AC inverter off after 5 minutes of inactivity to save on power.
- Customize the setting of the AC inverter by pressing the:
- NO TIMEOUT: Inverter will remain on until the Sherpa is turned off, the battery is drained, or AC button pressed.
Product Detail Pages
Access by pressing and holding A Scroll through pages by pressing
- Real-time information on the internal battery.
- Firmware and manufacturing date for the Sherpa.
- Detailed usage information for the Sherpa.
TIPS for LAPTOP CHARGING via USB·C PD
We recommend using a USB-C to USB-C cable when recharging enabled laptops.
Since USB-C PD ports are bidirectional, meaning they can function as an input
to charge the Sherpa or an output to charge other devices, plugging in a
laptop may cause the Sherpa to try charging from the laptop’s internal
battery, rather than charging the laptop. To fix this, select a default input
or output setting from the USB-C PD Product Detail Page or try reconnecting
the laptop.
PASSTHROUGH CHARGING
It is possible to recharge other devices while the Sherpa is being charged.
Plug the Sherpa into a power source and make sure it’s still powered on, then
plug the phone/laptop/tablet or other device into the Sherpa. Make sure to
watch the output levels on the ports to ensure the Sherpa is pulling enough
power to meet the power demands of what is plugged in.
“TECH TIP: lfTIME TO EMPTY is displayed on the screen, the Sherpa will not
have enough power to recharge. lfTIME TO FULL is displayed, the Sherpa is
pulling enough power to charge what’s plugged in and itself.
Drawing Too Much Power
- The Sherpa can output 170W by utilizing all its ports at once. If that draw is exceeded, the Sherpa will stop working and this screen will be displayed.
- ‘TECH TIP: If the Sherpa is charging from a high enough
- power source, you can achieve a higher max output.
- To avoid this shutdown, monitor power usage on the Main Page and Outputs Page and closely monitor what is being plugged in. The arrow on the Main Page indicating power out will begin to blink if the Sherpa is nearing shutdown.
Output Failure
- This indicates an issue with a specific output on the Sherpa. To correct this issue:
- Unplug the device from the Sherpa and check its technical specifications to ensure it isn’t pulling too much power. The FAIL warning will remain if the device plugged in is not compatible.
- Turn the Sherpa off and on to reset the FAIL notice.
- If the FAIL notice continues, call Goal Zero’s customer service at 888-794-6250.
- The remainder of the Sherpa ports will continue to work.
Overheating
- The Sherpa is too hot and needs to cool down before it can be used again.
- To avoid this shutdown, monitor the Main Page for the temperature warning icon.
- When using the AC port, do not block the fan on the back of the Sherpa.
- When charging, allow the Sherpa to have proper ventilation.
Resetting the Sherpa
- Press and hold<!> for 3 seconds to initiate reset.
- Continue holding<!> for 8 seconds until the main page is shown.
NOTE: this resets the Sherpa, watt-hour counter, and restores default settings on all ports.
Low Battery
- The Sherpa’s battery capacity has dropped to 2% and can no longer provide power.
- Plug the Sherpa in and wait for it to reach at least 5% charge before attempting to use.
technical specification
USB-C PD S ource 2.5 hrs Wireless Qi (output) (60W)
USB A ports (output)
Wall charger 3hrs (45W)
USB-C PD ports 5W max 5V, up to 2.4A (12W max), regulated
USB-A (2.4A ) 9 hrs
Nomad 14 14-28hrs
5V,9V,12V,15V,20V up to 3A (60W each, 100W max), regulated
AC inverter US 220V, up to 0.45A (100W max), 50Hz,
Nomad28 7-14hrs (output)
Boulder 50 4-8hrs
Battery: AC inverter Int (output) 110V, up to 0.9A (100W max), 6GHz,
Cell chemistry Li-ionNM
Cell type 18650 by LG chem Solar charging port (input, 8mm diameter) 14-22V (50W max)
Single Cell Equivalent25600mAh@3.7V ****
Lifecycles Shelf-life Hundreds of Cycles Chainable no
Charge every 3-6 WeighT 2.0 lbs (898 g)
Management Charging and low-
system battery protection built-in
Dimensions 7.5 X 1.0 X 5.68 in (19.0 X 2.54 X 14.4 cm)
Operating usage temp. 32-104F (0-40C)
Fcc Stament
Be sure to activate your warranty at goalzero.com/warranty
GOAL ZERO HEADQUARTERS 675 West 14600 South Bluffdale, UT 84065
1-888-794-6250 Designed in the U.S A
Made in China Sherpa is a trademark of Goal Zero. IC Caution.
This device contains licence-exempt transmitter{s)/receiver{s) that comply
with Innovation, Science and Economic Development Canada’s licence-exempt
RSS(s). Operation is subject to the following two conditions·
- This device may not cause interference
- This device must accept any interference, including interference that may cause undesired operation of the device
This device complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation
Any Changes or modifications not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more
of the following measures·
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio{TVtechnician for help.
RF warning for Portable device: The device has been evaluated to meet general RF exposure requirement. The device can be used in portable exposure condition without restriction.
Read User Manual Online (PDF format)
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