hp ‎BW867AA Flip Top Cash Drawers User Guide

hp ‎BW867AA Flip Top Cash Drawers User Guide

Using Instruction

About This Guide

This guide provides information on setting up and using the HP Cash Drawers for Point of Sale System.
WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
NOTE: Text set off in this manner provides important supplemental information.

Product Features

HP Cash Drawers

Figure 1-1 HP Heavy Duty Cash Drawer

Figure 1-2 HP Standard Duty (Printer-Driven)

Figure 1-3 HP Standard Duty USB No Lock

HP Cash Drawers are designed to work with point-of-sale system hardware and program applications. The cash drawers feature:

• Functional lock assembly for security (except HP Standard Duty USB No Lock Cash Drawer).

NOTE: Before using the cash drawer, it is highly recommended that you create a unique and secure lock and key system in accordance with your company’s security policy. HP is not responsible for the security of the cash drawer.

• Two security keys are included with the cash drawer when shipped (except HP Standard Duty USB NoLock Cash Drawer).
• Removable inner drawer.
• HP POS printer/cash drawer interface cable provided.
• USB interface cable provided (USB Cash Drawer only).

Heavy Duty Cash Drawer only features:

• Deep inner drawer compartment to hold coin rolls and packaged currency with divided areas for separating various bill and coin denominations.
• Adjustable media slot divider that separates, organizes and stores different media types.
• Heavy duty steel ball bearing slides for ease of opening and closing as well as long life.
• The cash drawer is shipped in the locked open position.

Identifying Cash Drawer Components

Figure 1-4 HP Heavy Duty Cash Drawer

Figure 1-5 HP Standard Duty (Printer-Driven) and USB Cash Drawer Components .

NOTE: The cash drawer’s till design will vary by country. See Tables B-2 and B-3 at the end of this document.

Table 1-1 Cash Drawer Components

1. Heavy Duty Cash Drawer: Industrial ball bearing slides for durability and long life Standard Duty Cash Drawer: Roller bearing roller wheels for smooth transactions
2. Functional lock that offers several levels of security: locked closed, locked open, online or manual open depending on model. Refer to Connecting and Locking the Cash Drawer on page 5.
3. Media Slot(s): One extra- wide on Heavy Duty and dual on Standard Duty Cash Drawers.
4. Till for bills and coins. The bill and coin configuration for tills vary by country. Refer to the Technical Specifications on page 16 in this guide for available regional tills and their bill and coin configurations.)
5. Narrow footprint (16”) that saves countertop space

Figure 1-6 Heavy Duty Cash Drawer (FK182AA) Cable Connection: RJ45

Figure 1-7 Standard Duty Cash Drawer (QT457AA) Cable Connection: RJ45

Figure 1-8 Standard Duty USB Cash Drawer (E8E45AA) Cable Connection: USB B

Figure 1-9 Standard Duty USB No Lock Cash Drawer (A09FBAA) Cable Connection: USB C

Operating the Cash Drawer

Connecting and Locking the Cash Drawer

1. Place the cash drawer on a flat surface near your POS work center.

2. Connect the interface cable:
   A. Connect the POS printer interface cable to the applicable interface underneath or on the rear of the cash drawer, then connect the other end of the cable to the printer.
   NOTE: The printer interface cable provided with the cash drawer is designed to work with HP POS printers. If you are connecting the cash drawer to a printer other than HP POS printers, select the appropriate interface cable for your printer model.
   WARNING! HP Cash Drawers only support 24-volt printers or HP hubs. Connecting an HP Cash Drawer to 12-volt printers or HP hubs may result in unpredictable performance, such as the cash drawer not opening or opening unexpectedly, in addition to the possible damage to the cash drawer and printer.
   OR
   B. For the USB cash drawer model, connect the cable to the host computer or to a powered USB hub connected to the host computer.

3. Use the security key supplied with the cash drawer to turn the lock to the online position. Refer to the following illustrations for other lock positions for your model.

NOTE: Before using the cash drawer, it is recommended that you create a unique and secure lock and key system in accordance with your company’s security policy. HP is not responsible for the security of the cash drawer, damage to the cash drawer, or the replacement of lost keys.

Figure 2-1 Lock Positions (Heavy Duty Cash Drawer)

Table 2-1 Lock Positions
(Heavy Duty Cash Drawer)

Select This Lock Position To Do This

1. Locked Closed Prevents the cash drawer from being opened by an electrical signal from the printer. Use this security method when it is necessary to be away from the drawer for only a short period.
2. Online Operation of the cash drawer is driven electronically by the printer.
3. Manual Open Allows manual access to the contents of the cash drawer.
4. Locked Open Prevents the cash drawer from being latched closed. Use when the retail environment is closed and the contents of the cash drawer have been removed. The cash drawer is a less-attractive target when it is left open and empty or its contents removed.

NOTE: Locked Open is the default lock position when the Heavy Duty Cash Drawer is shipped.

Figure 2-2 Lock Positions (Standard Duty Cash Drawer)

Table 2-2 Lock Positions (Standard Duty Cash Drawer)

Select This Lock Position To Do This

1. Manual Open Allows manual access to the contents of the cash drawer.
2. Online Operation of the cash drawer is driven electronically by the printer.
3. Locked Open/Locked Closed Prevents the cash drawer from being opened or closed by an electrical signal from the printer or USB source (depending on the model).
4. Install the printer drivers or the integrated cash drawer drivers if not already installed. Refer to the printer documentation for instructions. The drivers will enable the cash drawer to operate electronically.
5. Open the cash drawer and fill with currency.
6. . Turn on the POS computer.

Operating the Heavy Duty, Standard Duty and USB Cash Drawers

Removing the Inner Drawer (Heavy duty Cash Drawer only)

1. Open the cash drawer and remove the plastic coin and bill tray/till.
2. Grasp the inner drawer by the drawer front and lift the inner drawer up (1) until it stops.
3. Firmly pull the inner drawer out at an inclined angle (2).

NOTE: The drawer stop of the inner drawer must pass over the stop plate (3) in the base for removal and/or reinsertion.

Figure 2-4 Removing the Inner Drawer (Heavy Duty Cash Drawer)

Replacing the Inner Drawer z

1. Align the outer slides (mounted to the inner drawer) with the inner slides mounted to the chassis inside the cash drawer.
2. Lift the inner drawer up until it stops and begin to push the inner drawer into the cash drawer housing, making sure that the roller bearings are in the slides.
3. When the drawer stop on the back of the inner drawer has cleared the stop plate (3) formed from the base, let the inner drawer rest in the horizontal position.
4. Push the inner drawer to the fully closed position. Expect resistance to the insertion because the ball bearings do not roll until the slides are fully engaged.
5. When the inner drawer is fully inserted, verify that the drawer opens and closes properly using the security key. The drawer should open and close smoothly through the full extent of the slides.

Removing the Inner Drawer (Standard Duty Cash Drawers, printer -driven, or USB)

Removing the Drawer

1. Open the cash drawer and remove the plastic coin and bill tray.
2. Grasp the drawer by the sides of the front and lift the drawer up until it stops.
3. Tip the front of the drawer down and pull the drawer out at an inclined angle.

Replacing the Drawer

1. With the drawer front tipped down at an inclined angle, insert the drawer into the case about 2 inches until the roller wheels drop into the base track.
2. Lift the drawer up until it stops and pull the drawer out until it stops and drops into operating (horizontal) position. Push the door closed in the horizontal position.
3. When the inner drawer is fully inserted, verify that the drawer opens and closes properly

POWER OUT / EMERGENCY ACCESS (Standard Duty USB No Lock Cash Drawer only)

The cash drawer includes a removable access plate on the bottom of the drawer for manual access to the cash drawer.

1. Remove the screw that secures the access plate to the drawer.
2. Remove the access plate to reveal the manual access opening.
3. Using a small straight tool, slide the latch arm inside the drawer to release and to open the cash drawer.
   
   
   

Maintenance Guidelines

To enhance the performance and extend the life of the cash drawer:

• Clean dirt and debris from the slides with a clean, lint free cloth on a regular basis.
• Lubricate the slide assembly and latch assembly periodically with a thin layer of lithium based grease.
• Maintain a thin film of lithium-based bearing grease on the ball bearings in the slides (for Heavy Duty Cash Drawer model).
• Under heavy use, inspect, clean and lubricate the slide assembly and latch assembly more frequently.
• Do not break coin rolls over the plastic tray or on the drawer front

A Troubleshooting

Solving Common Problems

The following table lists possible problems, the possible cause of each problem, and the recommended solutions.

Table A-1 Solving Common Problems

NOTE : Match the key number with the lock number
Cash drawer will not open electronically.| Need to install printer drivers.| Be sure the cash drawer is connected directly to the host device or printer and that the security key is in the electrically online position (straight up and down). Install the software drivers that came with the computer or printer and follow the instructions to configure the software to electronically open the cash drawer.
Cables are loose or unplugged.| Verify that the printer interface cable or USB interface cable is fully seated into the connector on the bottom of the cash drawer and cash drawer port on the computer or cash drawer port on the receipt printer.
Defective cable.| If possible, change the cable that connects the cash drawer to the printer to determine if a different cable has the same condition.
Defective cash drawer.| If possible, change the non-functioning cash drawer with a functioning one (swap locations) and determine if the problem “follows the drawer.”
Cash drawer is sticking or binding when opening and closing (Heavy Duty and Standard Duty Cash Drawer models)| Drawer slides or tracks/wheels are dirty| To clean the drawer slide, or the tracks and roller wheels, remove all dirt and debris from the slide by wiping the ball races of both slide members (the portion of the metal that the ball bearings ride in) or the tracks and roller wheels with a clean, dry, and lint-free cloth shop towel. Do not use a paper towel.
Heavy Duty Cash Drawer slides need lubricating.| To lubricate the drawer slides, first clean dirt and debris from the slides. Then, using a clean applicator, apply a light film of grease to the inside of the ball races. Cycle the slides several times to properly coat the ball bearings and spread the grease across the ball races. It is recommended that you use a lithium- based bearing grease as lubrication for the slides. Several manufacturers make appropriate lubricants of this type that are readily available in small quantities from almost any hardware store.
CAUTION : Do not use WD-40 or any type of spray lubricant including silicone spray and Petroleum-based lubricants to grease the slides.

CAUTION: Do not use WD-40 or any type of spray lubricant including silicone spray and Petroleum-based lubricants to grease the slides.

Preparing to Call Technical Support

HP provides hardware break/fix support for the product.

If you can not solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following information available when you call:

• If the product is connected to an HP POS computer, provide the serial number of the POS computer.
• Purchase date on invoice.
• The spare part number is located on the label on the bottom of the cash drawer,
• Condition under which the problem occurred.
• Error messages received.
• Hardware configuration.
• Hardware and software you are using.

Ordering Cash Drawer Accessories

To order HP cash drawer accessories such as interface connectors, cables, regional tills or other mechanical components, contact your regional HP authorized service provider for HP Point of Sale System products.

If you are connecting your cash drawer to a POS printer other than HP POS printers, select the appropriate interface cable for your printer model.

B Technical Specifications

HP Cash Drawers

Table B-1 Technical Specifications

Opening and Closing

Heavy Duty Cash Drawer: 4,000,000 cycles

Standard Duty (printer-driven) or Standard Duty USB Cash Drawers: 1,000,000 cycles

Dimensions (WxDxH)

Heavy Duty Cash Drawer: 406 x 427 x 124 mm (16.0 x 16.8 x 4.9 in.) (with feet)

Standard Duty or USB Cash Drawer: 411 x 415 x 110 mm (16.2 x 16.3 x 4.3 in) (with feet)

Till Bill and coin configurations vary by country. See table 4-2 for Heavy Duty Cash Drawer model. See table 4-3 for Standard Duty Cash Drawer model.

Media Storage
Heavy duty cash drawer has a single media slot that provides under-till storage of transaction media, packaged bills and coin rolls. Standard duty cash drawer has dual non-adjustable media slots.

Storage Temperature: -30°C to +50°C (-22°F to 122°F)

Operating Temperature Range

Heavy Duty Cash Drawer 0: °C to +40°C (+32°F to +104°F)

Standard Duty (printer-driven) or Standard Duty USB No Lock Cash Drawers: +5°C to +40°C (+40°F to +105°F)

Relative Humidity (Non-condensing) 10% to 95%

Cable Length

Heavy Duty Cash Drawer 5 feet

Standard Duty (printer-driven) or Standard Duty USB No Lock Cash Drawers: 5 feet

Table B-2 Regional Cash Drawers (Heavy Duty Cash Drawer only)

Table B-3 Regional Cash Drawers (Standard Duty (printer- driven) and Standard Duty USB No Lock Cash
Drawers only)

Table B-3 Regional Cash Drawers (Standard Duty and USB Cash Drawer only) (continued)

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Eleventh Edition (March 2024) Document Part Number : P04757-001

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