BANG and OLUFSEN AR Experience App User Guide

: June 24, 2024
: Bang and Olufsen

Table of Contents

BANG and OLUFSEN AR Experience App
Product Usage Instructions
FAQ
CONNECT TO POWER
SET UP IN THE BANG & OLUFSEN APP
Limited Warranty
FCC STATEMENT
Important safety instructions
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

BANG and OLUFSEN AR Experience App

BANG-and-OLUFSEN-AR-Experience-App-PRODUCT

Specifications:

Brand: Bang & Olufsen
Compatibility: Apple Home App, Spotify
Support: Global 24/7 English Hotline: +44 20 39 36 14 83

Product Usage Instructions

Download the Bang & Olufsen AppVisit on.beo.com/app to download the Bang & Olufsen App on your device.

Connect to Power Ensure the device is connected to a power source.

Set Up in the Bang & Olufsen AppFollow the instructions in the Bang & Olufsen App to set up your device.

Using Spotify with the Device Use your phone, tablet, or computer as a remote control for Spotify by visiting spotify.com/connect.

System Software Update Automatic system software updates are enabled by default. You can change this setting in the UPDATE PRODUCT SOFTWARE menu in the Bang & Olufsen App.

Log Information Your product may collect anonymous performance and usage data. You can disable this function in the STATUS menu in the Bang & Olufsen App.

FAQ

Q: How can I contact support? A: You can contact our Global 24/7 English Hotline at +44 20 39 36 14 83 for assistance.

Q: How do I use Spotify with the device? A: Use your phone, tablet, or computer as a remote control for Spotify by visiting spotify.com/connect.

Q: Can I disable automatic system software updates? A: Yes, you can change this setting in the UPDATE PRODUCT SOFTWARE menu in the Bang & Olufsen App.

Q: How do I disable log information collection? A: You can easily disable this function in the STATUS menu in the Bang & Olufsen App.

DOWNLOAD THE BANG & OLUFSEN APP

BANG-and-OLUFSEN-AR-Experience-App-FIG-1

on.beo.com/app

CONNECT TO POWER

BANG-and-OLUFSEN-AR-Experience-App-FIG-2

SET UP IN THE BANG & OLUFSEN APP

NEED HELP? CONTACT OUR SUPPORT

on.beo.com/call

GLOBAL 24/7 ENGLISH HOTLINE
+44 20 39 36 14 83

For user guide, see:

For AirPlay® only users, the speaker can be set up using the Apple Home App.
Use your phone, tablet or computer as a remote control for Spotify. Go to spotify.com/connect to learn how.

Automatic system software update
In order to ensure that your products have the latest features and improvements, automatic system software updates are enabled by default, and this is the recommended setting.
You may change this at any time in the UPDATE PRODUCT SOFTWARE menu using the Bang & Olufsen App.

Log information
To help us improve our range of available products and information from your product about its performance and usage patterns. The information will at all times be provided on an anonymous basis only. You can at any time easily disable this function in the STATUS menu using the Bang & Olufsen App.

Register Online

Register online at www.bang-olufsen.com/register-product to receive important information about product and software updates – and to get exciting news and offers from the BANG & OLUFSEN Group.

on.beo.com/beoconnect-core-support

People’s Republic of China is subject to China Quality Certification (CQC), obtained from the above mentioned authorized stores located or hosted in the People’s Republic of China at the time of purchase or upon appropriate documentation of relocation to the People’s Republic of China for
Bang & Olufsen Products purchased abroad.

For Hong Kong and Macau markets only: The Warranty only applies to Bang & Olufsen Products imported by Bang & Olufsen Limited and purchased from authorized physical stores located or authorized online stores hosted in Hong Kong or Macau, or legally imported in connection with an end-user’s properly documented relocation to Hong Kong or Macau. Bang & Olufsen Products purchased outside Hong Kong or Macau are excluded from the Warranty but subject to the applicable legislation in the relevant market of purchase.

Consumer’s legal rights
This Warranty is provided in addition to the rights and remedies granted by the seller of the Bang & Olufsen Product or granted under applicable legislation. Any and all remedies (e.g. rectification, claim for damages, and/or right to terminate the contract) granted by the seller of the Bang & Olufsen Product or available by law remain unaffected by this Warranty.

For the Australian market only: Bang & Olufsen Products are subject to the guarantees provided under the Australian Consumer Law. You are entitled to a replacement or refund for a ‘major problem’ and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Bang & Olufsen Product repaired or replaced if the Bang & Olufsen Product fails to be of acceptable quality and the problem does not amount to a ‘major problem’.

For the US market only: Some states do not allow the exclusion or limitation of incidental or consequential damages. Thus, the above limitations or exclusions may not apply to you. This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

For the People’s Republic of China market only: The Warranty only applies to Bang & Olufsen Products imported by Bang & Olufsen Enterprise Management (Shanghai) Co. Ltd. and purchased from Authorised Resellers selling from physical stores located or authorized online stores hosted in the People’s Republic of China or legally imported in connection with an end-user’s properly documented relocation to the People’s Republic of China. Bang & Olufsen Products purchased in Hong Kong, Macau or Taiwan or elsewhere outside the People’s Republic of China are excluded from the Warranty but subject to the applicable legislation in the relevant market of purchase. Import, sale and use of specific Bang & Olufsen Products in the for, without limitation, commercial loss of any sort; loss of use, time, data, reputation, opportunity, goodwill, profits or savings; inconvenience; incidental, special, consequential or punitive damages; or damages arising from the use or inability to use the Bang & Olufsen Product.
Bang & Olufsen makes no warranties or representations, express or implied, statutory or otherwise, as to the quality, capabilities, operations, performance or suitability of any third-party software or equipment used in conjunction with the Bang & Olufsen Product, or the ability to integrate any such software or equipment with the Bang & Olufsen Product, whether such third-party software or equipment is included with the Bang & Olufsen Product distributed by Bang & Olufsen or otherwise. Responsibility for the quality, capabilities, operations, performance and suitability of any such third-party software or equipment rests solely with the user and the direct vendor, owner or supplier of such third-party software or equipment. Nothing contained in the user manual or any other document shall be construed to create an express warranty of any kind with respect to the Bang & Olufsen Product. No agent, employee, dealer, representative or reseller is authorized to modify or extend this Warranty or to make binding representations or claims, whether in advertising, presentations or otherwise, on behalf of Bang & Olufsen regarding the Bang & Olufsen Products or this Warranty.

Severability
If any portion of this Warranty is held to be illegal or unenforceable, such partial illegality or unenforceability shall not affect the enforceability of the remainder of the Warranty.
Defects claimed under the Warranty are rectified at Bang & Olufsen’s discretion within the rules of the marketing and consumer law. Rectification is ensured by way of (i) repairing the defective Bang & Olufsen Product, (ii) inserting remanufactured parts into the Bang & Olufsen Product, and/or (iii) replacing the Bang & Olufsen Product with a new product equivalent in performance and reliability to the Bang & Olufsen Product. Replacement of limited or special edition Bang & Olufsen Products depends on the availability of the Bang & Olufsen Products in question. Where the Bang & Olufsen Product cannot be repaired (damage is considered as total loss) and where exchange is not feasible, compensation is offered on a pro-rata basis of the purchase price. All exchange modules become property of Bang & Olufsen.

Exclusions and limitations
Bang & Olufsen is not liable for the damage or loss of any programs, data and/or media content during the repair process. Bang & Olufsen strongly recommends customers to ensure that, if possible, all data is backed up prior to requesting repair services from Bang & Olufsen.
The Warranty will not operate if the serial number has been defaced or altered or if non-authorized modifications in the software have been made. In countries with governmental requirements on specifically developed versions of Bang & Olufsen products, e.g. due to varying transmission systems and approval demands, and the defect or malfunction is caused by the usage of other versions than required in the specific country, this Warranty does not apply. To obtain information about usage of the Bang & Olufsen Product in several countries, please contact the legal entity stated on the original invoice for the Bang & Olufsen Product. All implied warranties, including without limitation, implied warranties of merchantability and fitness for a particular purpose, are limited to the duration of this Warranty. In no event shall Bang & Olufsen be liable for damages in excess of the purchase price of the Bang & Olufsen Product or

Defects which have been caused by wrongful use, incorrect and/or unauthorized installation, incorrect repairs/modifications, or maladjustment of the Bang & Olufsen Product, or neglect, including but not limited to “burn in” of plasma or OLED displays, overdriving of speakers and similar wrongful use;
Defects resulting from usage of the Bang & Olufsen Product in conjunction with accessories that are not approved by Bang & Olufsen;
Defects which have been caused by lightning, fire, water, voltage fluctuations, improper ventilation or other events of force majeure beyond the control of Bang & Olufsen;
Consequential damage, indirect or direct loss or any related expenses claimed under the Warranty, such as but not limited to loss from inability to operate the Bang & Olufsen Product or costs connected with rent of substitution products;
Software and content provided by third parties or problems occurring due to modifications made by the software provider;
Field assistance for problems that can be solved with online software updates. It is the customer’s responsibility to provide network connection for these updates;
Problems occurring with network/wireless connection caused by external effects present locally only and not impacting functionality in other locations not experiencing such external effects. To obtain information about the functionality of specific purposes, please contact Bang & Olufsen;
Defects in consumables (i.e. components that are expected to require regular replacement such as but not limited to batteries) as well as defects caused by overcharging;
Unreasonable costs or expenses related to modifications or demolitions of the space in which the Bang & Olufsen Product is placed during the process of repair; and/or
Costs for cleaning the screen due to external influences.

General Conditions

Genuine Bang & Olufsen products (“Bang & Olufsen Products”) are covered by this limited warranty (the “Warranty”). The terms of this Warranty apply to Bang & Olufsen Products purchased in or after November 2019. To claim any rights under this
Warranty, the original invoice received at the time of purchase of the Bang & Olufsen Product must be presented to Bang & Olufsen.
This Warranty covers all defects (relevant to the specification of the Bang & Olufsen Product in question) that may arise in the Bang & Olufsen Product within the warranty period. The warranty period commences upon the date of purchase by the first consumer purchaser and continues for the following 36 months after that date (the “Warranty Period”).
If a defect covered by the Warranty arises within the Warranty Period and your Bang & Olufsen Product is applicable for online return, please make your claim at: https://www.bang-olufsen.com/support
If the online return tool is not available in your country or if the Bang & Olufsen Product is not applicable for the tool, please contact the legal entity stated on the original invoice for the Bang & Olufsen Product.

Coverage
Bang & Olufsen warrants that the Bang & Olufsen Product is free from defects in material and workmanship under normal use and service for the Warranty Period.
Bang & Olufsen Products are products of superior design and craftsmanship and should be treated with care. Procedures and suggestions on proper use and maintenance of Bang & Olufsen Products and its internal components should always be followed.
Thus, this Warranty is conditioned upon proper use of the Bang & Olufsen Product within the Warranty Period. The Warranty does not cover:

Limited Warranty

The Wi-Fi CERTIFIED™ Logo is a certification mark of Wi-Fi Alliance®.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Bang & Olufsen group is under license. Other trade-marks and trade names are those of their respective owners.
The Spotify software is subject to third party licenses found here http://www.spotify.com/connect/third-party-licenses

Note 1: “Exceeding 0.1 wt%” and “exceeding 0.01 wt %” indicate that the percentage content of the restricted substance exceeds the reference percentage value of presence condition.

Note 2: “O” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of presence.

Note 3: The “_” indicates that the restricted substance corresponds to the exemption.

UK

UK Compliance Information
Hereby, Bang & Olufsen A/S, declares that this device is in compliance with Radio Equipment Regulations 2017. The full text of the UK Declaration of Conformity is available at the following internet address: on.beo.com/declarations Contact Information in UK

Company name: Bang & Olufsen UK Ltd
Company address: 7 Albemarle Street, London, W1S 4HQ, United Kingdom

RSS-102 statement
This equipment complies with Industry Canada radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.

Supplier’s Declaration of Conformity
47 CFR § 2.1077 Compliance Information Unique Identiﬁer: Beoconnect Core Responsible Party – U.S. Contact Information Bang & Olufsen America Inc.
Street Address: 79 Walker Street. 4th Floor
City, State: New York City, New York
Zip Code: 10013
Telephone number or internet contact information: +1 917 810 5557

IC warning

This device complies with Industry Canada’s licence-exempt RSSs.
Operation is subject to the following two conditions:

This device may not cause interference; and
This device must accept any interference, including interference that may cause undesired operation of the device.

is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

FCC RADIATION EXPOSURE STATEMENT
This device complies with FCC radiation exposure limits set forth for an uncontrolled environment. This device should be installed and operated with minimum distance 20 cm between the radiator & your body.
5150-5250MHz is restricted to indoor use only.
CAN ICES-3 (B)/NMB-3(B)
UWB devices may not be employed for the operation of toys. Operation onboard an aircraft, a ship or a satellite is prohibited. This equipment may only be operated indoors. Operation outdoors violates 47 U.S.C. 301 and could subject the operator to serious legal penalties.

FCC STATEMENT

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
- a) This device may not cause harmful interference.
- b) This device must accept any interference received, including interference that may cause undesired operation.
Changes or modiﬁcations not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user
- Do not place any items on top of your product.
- Do not subject the product to high humidity, rain or sources of heat.
- The product is intended for indoor use in dry, domestic environments only. Use within a temperature range of 10–40°C (50–105°F).
- Leave enough space around the product for adequate ventilation.
- Do not connect any of the products in your system to the mains, until you have connected all the cables.
- Do not attempt to open the product. Leave such operations to qualiﬁed service personnel.
- The supplied plug and mains cord are specially designed for the product. Do not change the plug and if the mains cord is damaged, you must buy a new one from your

Bang & Olufsen retailer.
WARNING: To reduce the risk of ﬁre or electric shock, do not expose this appliance to rain or moisture. Do not expose this equipment to dripping or splashing and ensure that no objects ﬁlled with liquids, such as vases, are placed on the equipment.

Your Bang & Olufsen retailer will advise you of the correct way of disposal in your country.
5.15-5.35 GHz band is restricted to indoor operations only in the following countries

CE
Hereby, Bang & Olufsen declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. The declaration of conformity may be consulted at on.beo.com/declarations.

Important!

Avoid placing the product in direct sunlight or direct artificial light, such as a spotlight.
Make sure that the product is set up, placed and connected in accordance with the instructions.
Place your product on a firm surface or stand where you want it placed permanently. Use Bang & Olufsen approved stands and wall brackets only!
Warning: To reduce the risk of electric shock, do not remove cover (or back) as there are no user-serviceable parts inside. Refer servicing to qualiﬁed personnel.
The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance instructions in the literature accompanying the appliance.
No naked ﬂame sources, such as lighted candles should be placed on the product.
Follow instructions to ensure correct and safe installation and interconnection of equipment in multimedia systems.
Electrical and electronic equipment, parts and batteries marked with this symbol must not be disposed of with normal household wastage, it must be collected and disposed of separately to protect the environment.
WARNING: To reduce the risk of ﬁre or electric shock, do not expose this appliance to rain or moisture. Do not expose this equipment to dripping or splashing and ensure that no objects ﬁlled with liquids, such as vases, are placed on the equipment.
WARNING: The mains plug/appliance coupler is used as disconnect device, the disconnect device shall remain readily operable.
This lightning ﬂash with arrowhead symbol within an equilateral triangle is intended to alert the user to the presence of non-insulated “dangerous voltage” within the constitute a risk of electric shock.
Only use attachments/accessories speciﬁed by the manufacturer.
Use only with the cart, stand, tripod, bracket, or table speciﬁed by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/ apparatus combination to avoid injury from tip-over.
Unplug this apparatus during lightning storms or when unused for long periods of time.
Refer all servicing to qualiﬁed service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

Important safety instructions

Read these instructions.
Keep these instructions.
Heed all warnings.
Follow all instructions.
Do not use this apparatus near water.
Clean only with dry cloth.
Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including ampliﬁers) that produce heat.
Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not ﬁt into your outlet, consult an electrician for replacement of the obsolete outlet.
Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
Use of the Works with Apple® AirPlay® badge means that an accessory has been designed to work specifically with the technology identified in the badge and has been certified by the developer to meet Apple performance standards.
Apple®, AirPlay®, iPad®2, iPad Air®, and iPhone®, are trademarks of Apple Inc., registered in the U.S. and other countries and regions. The trademark
“iPhone” is used in Japan with a license from Aiphone K.K.
To use AirPlay with Beoconnect Core, the latest version of iOS, iPadOS, or macOS is recommended.