VisionLINE FS V6 Combustion Fireplace Slow Combustion Wood Owner’s Manual

VisionLINE FS V6 Combustion Fireplace Slow Combustion Wood

Product Specifications:

• Model: TAURUS DS freestanding
• Overall Average Efficiency: 62%
• Average Particulate Emission Factor: 0.8 G/KG
• Maximum Average Heat Output: 18.8 kW
• Approved Fuel: Only hardwood with a moisture content less than 20%

FAQ :
Q: What type of fuel is approved for use with the TAURUS DS freestanding model?
A: Only hardwood with a moisture content less than 20% is approved for use.

INSTALLER: Leave this manual with party responsible for use and operation
OWNER: Retain this manual for future reference Contact your dealer with questions on installation, operation or service

Australian Compliance tag – sample

New Zealand Compliance tag – sample

Safety Alert Key

• DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury.
• WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury.
• CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
• NOTICE: Indicates practices which may cause damage to the appliance or to property.

WARNING
Fire Risk.
VisionLINE fireplaces disclaims any  responsibility for, and the warranty will be voided by, the following actions:

Installation and use of any damaged appliance.

• Modification of the appliance.
• Installation other than as instructed by VisonLINE fireplaces.
• Installation and/or use of any component part not approved by VisionLINE fireplaces.
• Operating appliance without fully assembling all components.
• Do NOT Overfire – If appliance or chimney connector glows, you are over firing.

Any such action that may cause a fire hazard.

WARNING
If the information in these instructions is not followed exactly, a fire could result causing property damage, personal injury, or death.

•  Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.
• Do not over fire – If appliance or chimney connector glows, you are over firing. Over firing will void your warranty.
• Comply with all minimum clearances to combustibles as specified. Failure to comply may  cause house fire.

APPLIANCE DIMENSIONS

OPTIONAL FAN BASE

IMPORTANT: Read all instructions carefully before starting installation. Failure to follow these instructions may result in a fire hazard and will void the warranty.

INSTALLATIONS TO COMPLY WITH AS/NZS2918:2018 AND MAY REQUIRE A BUILDING CONSENT
Please note: the burn rate control handle for this fireplace is on one side only. When considering the installation, consult the home owner to ensure the burn rate control is on the preferred side as this cannot be altered without rotating the firebox.

GENERAL INFORMATION

WARNING
Fire Risk.
For use with solid wood fuel only.
Other fuels may over fire and generate poisonous gases (i.e. carbon monoxide).

Note:

• The Taurus DS firebox weighs approx. 310kg including base.
• To safety lift the unit onto the base for positioning, the unit should be stripped of as much weight as possible by removing all bricks, baffles and the door assemblies.
• Page 18 & 19 contain information regarding brick removal and re-assembly.
• The top door hinge should be marked for it’s location prior to removal so it can be reassembled easily into it’s correct location. If the door doesn’t locate into the latch mechanism correctly adjustment is via the two bolts on the top hinge.

FAN BASE PROVISIONS

If using the optional fan base, ensure there is provision for power. Power cord requires a single 240v 10amp GPO.
Access for fans for servicing/cleaning is via the inner panels of the pedestal. Four retainer screws hold the vent covers in place.

• Notice: When storing wood in the pedestal, take note to leave the vents on the sides clear for optimum airflow.
• Alternatives to the Pedestal bases are possible and should be constructed out of non-combustible materials such as steel or natural stone. If placing at an elevated height (400mm or more) above the floor, refer to FIG 1 for hearth requirements and clearances.
• For a floating hearth, consideration should be given to the usability of the burn rate control handle due to the low position location. See example below

The VisionLINE Taurus DS may require an insulating Floor Protector depending on the installation type. It is tested and complies with the minimum Floor Protector requirements of AS/NZS 2918:2018. See below for Hearth specifications.

Note

• The minimum Floor Protector sizes are specified in the clearance chart, see Fig 1 & Fig 2
• A Floor Protector can include ceramic tiles with grouted joints fixed directly onto a wooden floor or a Steel panel or any other non combustible material laid directly onto a wooden floor.
• If installed directly onto a concrete slab, the concrete slab can be considered as the floor protector but must maintain the minimum measurement listed.
• In New Zealand, the Taurus DS must be bolted to the base (supplied) to comply with seismic restraint provision of AS/NZS 2918:2018

PARALLEL POSITIONING – 400mm base height

When positioned on the optional wood storage base (fan/non-fan) or at 400mm height on an alternative non-combustible plinth the following clearances and floor protection requirements apply.
A minimum 1040mm deep x 1240mm wide x 6mm thick floor protector (compressed board) should be used under and in front of the appliance base when installing the appliance (see joint AS/NZS 2918:2018 3.3.2).
The floor protector should extend 300mm in front of each door of the appliance and be placed centrally in the 1240mm width. The thermal resistivity of the floor protector is 0.026m².K/W for 6mm thick compressed board sheets.

NOTICE: Seismically restrain the firebox and the floor protector to the floor using appropriate fixing methods.
The unit and base have threaded shipping restraint holes which are recommended to be utilised to anchor to the hearth.

PARALLEL POSITIONING – min height to floor – 50mm PARALLEL POSITIONING – 400mm base height

A minimum 1440mm deep x 1240mm wide x 50mm thick floor protector (Hebel Block) should be used under and in front of the appliance base when installing the appliance (see joint AS/NZS 2918:2018 3.3.2).
The floor protector should extend 500mm in front of each door of the appliance and be placed centrally in the 1240mm width. The thermal resistivity of the floor protector is 0.33m².K/W for 50mm thick Hebel blocks.
Note: If installing at a height in between the 400mm tested height Fig 1 and 50mm minimum, Fig 2 hearth specifications should be used.

NOTICE: Seismically restrain the firebox and the floor protector to the floor using appropriate fixing methods.

FLUE SYSTEM

For flue system installation, please follow manufacturer’s instructions.
Below relates specifically to the active flue connection.

Flue spigot removal for demonstration purposes only. Not required for installation of the fireplace.

• The active 6” flue seats over the flue starter spigot, the flue crimp will slide down and rest in the lower channel.
• Friction fitment secures the flue on the spigot, no sealant required.
• If active flue is found to be slack or loose, cut off the crimp on the first length to ensure air-tight fitment.

VisionLINE fireplaces recommends using VisionLINE Safety Vent AIR insulated flue kits.

MINIMUM HEIGHT OF FLUE SYSTEM EXIT

Tested flue systems, as per AS/NZS 2918:2018 – Australia

Tested flue systems, as per AS/NZS 2918:2001 – For New Zealand

Untested flue systems, as per AS/NZS 2918:2001 & 2018 4.6.3(b )

• Inserting the freestanding unit into a brick/hebel structure AS/NZS 2918:2018 section 3.4.1.2 considerations are as follows.
• Top of the enclosure shall be capped, and the capping shall be at least 5mm thick steel plate or at least 12mm thick heat-resistant material.
• Where the flue system passes through the capping of the enclosure, the active flue shall be double cased and ventilated through the capping, the ventilation coming from inside the enclosure. The lower end of the casing shall be close fitting against the enclosure capping.
• Visionline Safety Vent Air Flue can be used as an alternative to air cooled flue flue in this situation.
• The outer casing shall have clearances to heat-sensitive material of not less than 25mm.
• A chimney chase structure shall have obstruction free, vermin proof air vents to supply obstruction free air both at the bottom and the top termination point in order to ventilate the chimney chase cavity.
• Ventilation openings of not less than 10 000 mm2 free space shall be provided near the base and the top of the enclosure. Flue casing ventilation shall not be conidered part of the free space requirement.
• There shall be no combustibles on top of the chimney chase termination.
• If a fan is desired, the fan base must be used with this type of installation. Alternative structural bases will not have a fan option.
• Refer to FIG 1 for clearance and floor protection requirements at 400mm height.
• Between 50mm and 400mm base height, refer to FIG 2 for clearance and floor protection requirements.
• It is recommended to fulfil the air vent requirements on both sides of the cavity to release an even amount of naturally convected heat. FIG 3
• A 10mm air gap FIG 4 between the masonry structure and the fireplace is required to ensure natural expansion and contraction can occur and to allow relief vents to operate correctly.
• If required, a 50mm surround can be supplied to cover this gap.

Caution: Clearance to a combustible mantel shelf is 1000mm from the hot air outlet.

• Facing/finishing materials must be non-combustible.
• White finishing surface is not recommended above and around fireplaces due to miscolouring from heat and potential smoke staining.
• WARNING: Fireplace cannot be used as load bearing. A separate lintel may be required.
• Please note: the burn rate control handle for this fireplace is on one side only. When considering the installation, consult the home owner to ensure the burn rate control is on the preferred side as this can not be altered without rotating the firebox.

F. Install Checklist

Getting Started

A. Design and Installation Considerations
Consideration must be given to:

• Safety
• Convenience
• Traffic flow Chimney and chimney
• connector reauired

It is a good idea to plan your installation on paper, using exact measurements for clearances and floor protection, before actually beginning the installation. If you are not using an existing chimney, place the appliance where there will be a clear passage for a factory-built listed chimney through the ceiling and roof. We recommend that a qualified building inspector and your insurance company representative review your plans before and after installation. If this appliance is in an area where children may be near it is recommended that you purchase a decorative barrier to go in front of the appliance. Remember to always keep children away while it is operating and do not let anyone operate this appliance unless they are familiar with this anaratina incinintane.

B. Fire Safety
To provide reasonable fire safety, the following should be given serious consideration:

1.  Install at least one smoke detector on each floor of your home to ensure your safety. They should be located away from the heating appliance and close to the sleeping areas. Follow the smoke detector manufacturer’s placement and installation instructions, and be sure to maintain regularly.
2. A conveniently located Class A fire extinguisher to contend with small fires resulting from burning embers.
3. A CO detector should be installed in the room with the appliance.
4. A practiced evacuation plan, consisting of at least two escape routes.
5. A plan to deal with a chimney fire as follows: In the event of a chimney fire:
   • Evacuate the house immediately
   • Notify fire department.

Negative Pressure

CAUTION

• Check building codes prior to installation.
• Installation MUST comply with local, regional, state and national codes and regulations.
• Consult insurance carrier, local building, fire officials or authorities having jurisdiction about restrictions, installation inspection, and permits.

WARNING Asphyxiation Risk.

• Do NOT connect this appliance to a chimney flue servicing another appliance.
• Do NOT connect to any air distribution duct or system. May allow flue gases to enter the house.

NOTICE: VISIONLINE FIREPLACES ASSUMES NO RESPONSIBILITY FOR THE IMPROPER PERFORMANCE OF THE APPLIANCE SYSTEM CAUSED BY:

• Inadequate draft due to environmental conditions
• Down drafts
• Tight sealing construction of the structure
• Mechanical exhausting devices
• Over drafting caused by excessive chimney heights
• Ideal performance is with height of chimney between 14-16 feet (4.26-4.88m) measured from the base of the appliance.

WARNING Asphyxiation Risk

• Negative pressure can cause spillage of combustion fumes, soot and carbon monoxide.
• Appliance needs to draft properly for safety

Negative pressure results from the imbalance of air available for the appliance to operate properly. It can be strongest in lower levels of the house.

Causes include:

• Exhaust fans (kitchen, bath, etc.)
• Range hoods
• Combustion air requirements for furnaces, water appliances and other combustion appliances
• Clothes dryers
• Location of return-air vents to furnace or air conditioning
• Imbalances of the HVAC air handling system
  *Upper level air leaks such as:
  • Recessed lighting –
  • Attic hatch –
  • Duct leaks

To minimize the effects of negative air pressure:

• Install optional outside air kit with the intake facing prevailing winds during the heating season
• Ensure adequate outdoor air for all combustion appliances and exhaust equipment
• Ensure furnace and air conditioning return vents are not located in the immediate vicinity of the appliance
• Avoid installing the appliance near doors, walkways or small isolated spaces
• Recessed lighting should be a “sealed can” design
• Attic hatches weather stripped or sealed
• Attic mounted duct work and air handler joints and seams taped or sealed
• Basement installations should be avoided

WARNING

Fire Risk.
VisionLINE fireplaces disclaims any responsibility for, and the warranty will be voided by, the following actions:

• Installation and use of any damaged appliance.
• Modification of the appliance.
• Installation other than as instructed by VisionLINE fireplaces.
• • Installation and/or use of any component part not approved by VisionLINE fireplaces.
• Operating appliance without fully assembling all components.
• Operating appliance without legs attached (if supplied with appliance).
• Do NOT Over fire – If appliance or chimney connector glows, you are over firing.Any such action that may cause a fire hazard. 

WARNING

Fire Risk.
Inspect appliance and components for damage. Damaged parts may impair safe operation.

• Do NOT install damaged components.
• Do NOT install incomplete components.
• Do NOT install substitute components. Report damaged parts to dealer.

D. Tools And Supplies Needed
Before beginning the installation be sure the following tools and building supplies are available:

• Reciprocating saw
• Framing material Pliers
• High temp caulking material
• Hammer
• Gloves
• Phillips screwdriver
• Framing square
• Reciprocating saw
• Framing material Pliers
• High temp caulking material
• Hammer
• Gloves
• Phillips screwdriver
• Framing square

1/2-3/4 in. length, #6 or #8 self-drilling screws
E. Inspection of Appliance and Components

• Remove appliance and components from packaging and inspect for damage.
• Report to your dealer any parts damaged in shipment.
• Read all the instructions before starting the installation. Follow these instructions carefully during the installation to ensure maximum safety and benefit.

ELECTRICAL INFORMATION

Consideration needs to be given on a double sided fireplace with fans as to how to power the fans. In some cases on new construction it may be appropriate to contain the power supply within conduit within a poured slab.
If installing as per FIG 1B with a side wall extension, power can be supplied with a single 240V GPO on the side wall.
Optional fans should not be used within 45 minutes of starting the fireplace, this allows the firebox to warm up prior to heat being pulled from the heat exchanger. Using the optional fans prior will reduce the heat output of the fire and delay the warm up process dramatically.

CAUTION: Fans should be switched off when the fireplace door is opened. Failure to do so may result in smoke being blown into the room.

WIRING DIAGRAM

AS/NZS 2918:2018 G

• WARNING: THE APPLIANCE AND FLUE SYSTEM SHALL BE INSTALLED IN ACCORDANCE WITH AS/NZS 2918 AND THE APPROPRIATE REQUIREMENTS OF THE RELEVANT BUILDING CODE OR CODES.
• WARNING: APPLIANCES INSTALLED IN ACCORDANCE WITH THIS STANDARD SHALL COMPLY WITH THE REQUIREMENTS OF AS/NZS 4013 WHERE REQUIRED BY THE REGULATORY AUTHORITY, I.E. THE APPLIANCE SHALL BE IDENTIFIABLE BY A COMPLIANCE
• PLATE WITH THE MARKING ‘TESTED TO AS/NZS 4013’.
• ANY MODIFICATION OF THE APPLIANCE THAT HAS NOT BEEN APPROVED IN WRITING BY THE TESTING AUTHORITY IS CONSIDERED TO BE IN BREACH OF THE APPROVAL GRANTED FOR COMPLIANCE WITH AS/NZS 4013.
• CAUTION: MIXING OF APPLIANCE OR FLUE SYSTEM COMPONENTS FROM DIFFERENT SOURCES OR MODIFYING THE DIMENSIONAL SPECIFICATION OF COMPONENTS MAY RESULT IN HAZARDOUS CONDITIONS. WHERE SUCH ACTION IS CONSIDERED, THE
• MANUFACTURER SHOULD BE CONSULTED IN THE FIRST INSTANCE.
• CAUTION: THIS APPLIANCE SHOULD NOT BE OPERATED WITH CRACKED AND BROKEN COMPONENTS, e.g. GLASS PANELS OR CERAMIC TILES, MAY RENDER THE INSTALLATION UNSAFE.
• WARNING: ANY MODIFICATION OF THE APPLIANCE THAT HAS NOT BEEN APPROVED IN WRITING BY THE TESTING AUTHORITY IS CONSIDERED AS BREACHING AS/NZS 4013.
• WARNING: DO NOT USE FLAMMABLE LIQUIDS OR AEROSOLS TO START OR REKINDLE THE FIRE.
• WARNING: DO NOT USE FLAMMABLE LIQUIDS OR AEROSOLS IN THE VICINITY OF THIS APPLIANCE WHEN ITS OPERATING.
• WARNING: DO NOT STORE FUEL WITHIN HEATER INSTALLATION CLEARANCES.
• WARNING: OPEN AIR CONTROLS AND DAMPER WHEN FITTED BEFORE OPENING FIRING DOOR.
• WARNING: FOR OPTIMUM PERFORMANCE FUEL MUST BE LOADED SO THE LOGS LAY
• “FRONT TO REAR” IN PREFERENCE TO LAYING ACROSS THE WIDTH OF THE FIREBOX. SPACES SHOULD BE LEFT BETWEEN THE LOGS TO ENABLE OXYGEN TO GET TO AS MUCH OF THE SURFACE OF THE FUEL AS POSSIBLE.
• CAUTION: THIS APPLIANCE SHOULD BE MAINTAINED AND OPERATED AT ALL TIMES IN ACCORDANCE WITH THESE INSTRUCTIONS.
• CAUTION: THE USE OF SOME TYPES OF PRESERVATIVE-TREATED WOOD AS A FUEL CAN BE HAZARDOUS.

FIREPLACE OPERATION

Before lighting the first fire
If the stove was stored in a cold environment (car, store, etc.) before the first lighting, keep it at room temperature for about 3 hours to equalise moisture condensation and surface temperature of the parts. Otherwise, there is a risk of damage to the glass or lining of the stove.
During the first lighting, the paint coating will go through a curing process. The stove paint will emit an odor for at least 4 hours as it adheres to the steel. Ensure to ventilate the room during this time.

Lighting your fire

• Ensure the Air Slide is in the open or high position. (pulled out fully towards you.
• In firebox lay your fire lighters 10 to centimetres apart. Do not use newspaper as a fire lighter.
• Add a mixture of soft wood and hardwood kindling in a criss cross pattern above the firelighters. Softwood kindling allows for fire to light quicker and burn hotter, mixing in some kindling size hardwood helps the coals retain more heat for longer.
• Light fire with match or gas lighter, when fire is ablaze close the door, but do not latch the door. Leave for 5-10 minutes maximum and do not leave unattended.
• Load pieces of hardwood that are no wider than a drink can in a criss cross pattern.
• Latch the door and leave latched for 30 minutes. If your heater has a fan, do not run the fan for at least 45 minutes.
• After 30 minutes add the large pieces of hardwood. These pieces should be no bigger than a loaf of bread. Close and latch door after loading.
• After 45 minutes you can adjust the air slide to slow fire down and find your comfort level. If you have a fan fitted you can now turn it on.

If too little wood and firelighters are used during lighting or the pieces are too large, the optimal operating temperature will not be reached. This can lead to poor combustion, high soot formation and the extinguishing of the fire after closing the door.
Slow combustion fireplaces with wide door openings are prone to smoke spillage occassionally when the door is opened during lighting and reloading. This occurs due to a pressure imbalance when opening the door as cool air rushes in.
Avoid opening the door when there is visible smoke/flame to reduce this symptom. It is good practice to only reload when fuel is at coaling phase.
Only load fuel through one door at a time.

Tips on choosing firewood

• How long a tree has been felled or dead for does not indicate how dry the wood is. The best way to dry wood is to split it and expose the inner core allowing the sun to dry the wood naturally.
• Good wood merchants will split the wood for you, but may not season it for you.
• The amount of you pay for your wood or the appearance of the wood does not justify how dry the wood is. The only way to know how dry your wood is, is to use a moisture meter measuring from the inner core after splitting the piece of wood you are testing.
• Only burn wood under 20% moisture.
• Anything over 20% and your wood heater will not work efficiently. The energy from the fire will be used to reduce moisture in your wood and not produce heat for your house.
• Store your wood for at least 12 months after your have purchased it. Optimum moisture content is between 15-18%. Wood under 15% will have a shorter overall burn time than wood around 20%.
• Never burn treated wood or painted wood.

Combustion air

• The 3 elements required for fire are Fuel, Heat and Oxygen. When a fire is started within a slow combustion heater, the heat rises in the flue system creating a vacuum within the firebox. This vacuum creates positive pressure or ‘draw’ which pulls oxygen in to replace itself and create the
• balance of air to keep the fire running.
• In tightly sealed homes, fresh air supply to the unit may be insufficient due to an air pressure imbalance which can affect the operation of the stove.
• This stove has the possibility of connecting directly to outside the envelope of the home to supply combustion air. This is via the 99mm diameter central air duct neck located on the base of the unit which can be connected through the sub floor.
• To ensure a central air supply, the duct must not be longer than 3 m and have too many bends. The minimum duct diameter is 80 mm.
• The central air duct must be led outdoors or into a well-ventilated room inside the building (cellar, utility room, etc.).
• VisionLINE fireplaces recommends the VisionLINE AIR insulated flue system to create a balanced flue ensuring adequate air supply balance. T-section and snorkel cannot be used to connect to outside air on this appliance.

NOTICE

• Over firing the unit and continuously running the unit on high with an overloaded firebox for extended periods of time can damage the unit.
• This picture shows the firebox fully loaded.
• Note the red line which indicates a gap between the loaded fuel and the baffle top and the clear path to the tertiary air tube at the rear.
• Loading fuel which touches the roof baffle or the rear tertiary air tube is considered to be overloaded and can result in overfiring of the product causing damage to the unit and voiding the warranty.

CAUTION: Only open one door to reload the fireplace when the unit is in operation.
NOTICE: This fireplace is not designed to be operated as an open fire.

CLEANING AND INSPECTION

• The stove and flue pipes must be inspected once a year or more frequently if required.

• The chimney needs to be cleaned regularly by a chimney sweep.

• Before the heating season, thoroughly clean the entire fireplace from ash and soot with a brush or vacuum cleaner. Ensure that ash that has fallen between fire bricks is removed.

• Inspect the fire bricks and firebox.
  Only clean the glass when the stove is cold and never use abrasive cleaners.

• The stove surface can be cleaned with a damp cloth if necessary with a mild soap solution. Scratches or surface rust should be lightly sanded and re-sprayed with the matched colour, Anthracite grey.

• For firebrick removal, please follow the following guide.

Warranty INFORMATION

• VisionLINE Wood Stove Warranty
• VisionLINE extends the following manufacturer’s warranty for wood hearth appliances that are purchased from a VisionLINE authorized dealer.
• VisionLINE warrants to the original owner of the VisionLINE appliance at the site of installation, and to any transferee taking ownership of the appliance at the site of installation within two years following the date of original purchase, that the VisionLINE appliance will be free from  defects in materials and workmanship at the time of manufacture.After installation, if covered components manufactured by VisionLINE are found to be defective in materials or workmanship during the applicable warranty period, VisionLINE will, at its option, repair or replace the covered components. VisionLINE, at its own discretion, may fully discharge all of its obligations under this manufacturer’s warranty by replacing the product itself or refunding the verified purchase price of the product itself. The maximum amount recoverable under this warranty is limited to the purchase price of the product. This warranty is subject to conditions, exclusions and limitations as described below.
• Warranty coverage begins on the date of original purchase. In the case of new home construction, coverage under this manufacturer’s warranty begins on the date of first occupancy of the dwelling or six months after the sale of the product by an independent, authorized VisionLINE dealer/ distributor, whichever occurs earlier. The warranty period for this manufacturer’s warranty shall commence no later than 12 months following the date of product shipment from VisionLINE AU, regardless of the installation or occupancy date.
• The term “Limited Lifetime” in the table below is defined as: 10 years from the beginning date of warranty coverage for wood appliances. These time periods reflect the minimum expected useful lives of the designated components under normal operating conditions.
• 10 year structural warranty on the firebox construction including weldment.
• 5 year warranty on tertiary air tube and baffle. (labour for 3 years)
• 2 year warranty on fans and electrical components. (labour for 1 year)

OTHER RIGHTS

• The VisionLINE manufacturer’s warranty is in addition to other rights and remedies that you may have under Australian law.
• Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
• replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

WARRANTY CONDITIONS AND EXCLUSIONS:

• The VisionLINE manufacturer’s warranty only covers VisoinLINE appliances that are purchased through a VisionLINE authorized dealer or distributor. A list of VisionLINE authorized dealers is available on the VisionLINE branded websites.
• This warranty is only valid while the VisionLINE appliance remains at the site of original installation.

WARRANTY EXCLUSIONS:
This VisionLINE manufacturer’s warranty does not cover the following:

• Changes in surface finishes as a result of normal use. As a heating appliance, some changes in color of interior and exterior surface finishes may occur. This is not a flaw and is not covered under warranty.
• Damage to printed, plated, or enamelled surfaces caused by fingerprints, accidents, misuse, scratches, melted items, or other external sources and residues left on the plated surfaces from the use of abrasive cleaners or polishes.
• Repair or replacement of parts that are subject to normal wear and tear during the warranty period. These parts include: paint, gaskets, firebricks, grates and the discoloration of glass.
• • Minor expansion, contraction, or movement of certain parts causing noise. These conditions are normal and complaints related to this noise are not covered by this warranty.

WARRANTY EXCLUSIONS cont.

• Damages resulting from: (1) failure toinstall, operate, or maintain the appliace in accordance with the installation instructions, operating instructions, and listing agent identification label furnished with the appliance; (2) failure to install the appliance in accordance with local building codes; (3) shipping or improper handling; (4) improper operation, abuse, misuse, continued operation with damaged, corroded or failed components, accident, or improperly/incorrectly performed repairs; (5) environmental conditions, inadequate ventilation, negative pressure, or drafting caused by tightly sealed constructions, insufficient make-up air supply, or handling devices such as exhaust fans or forced air furnaces or other such causes; (6) use of fuels other than those specified in the operating instructions;(7) installation or use of components not supplied with the appliance or any other components not expressly authorized and approved by VisionLINE (8) modification of the appliance not expressly authorized and approved by VisionLINE in writing; and/or (9) interruptions or fluctuations of electrical power supply to the appliance.
• Non VisionLINE venting components, hearth components or other accessories used in conjunction with the appliance.
• Any part of a pre-existing fireplace system in which an insert appliance is installed.
• Removal, installation, reinstallation, set up or any other costs associated with a claim including travel and shipping charges for parts.
• VisionLINE’s obligation under this warranty does not extend to the appliance’s capability to heat the desired space. Information is provided to assist the consumer and the dealer in selecting the proper appliance for the application. Consideration must be given to appliance location and configuration, environmental conditions, insulation and air tightness of the structure.

This warranty is void if:

• The appliance has been over-fired or operated in atmospheres contaminated by chlorine, fluorine, or other damaging chemicals. Over-firing can be identified by, but not limited to, warped plates or tubes, rust coloured cast iron, bubbling, cracking and discoloration of steel  finishes.
• The appliance is subjected to prolonged periods of dampness or condensation
• There is any damage to the appliance or other components due to water or weather damage which is the result of, but not limited to, improper chimney or venting installation.

HOW TO CLAIM

• To make a claim against this warranty, contact your local distributor during regular business hours. See addresses below for a dealer nearest you. (Vic) Pty Ltd ACN 005 872 159 (Jetmaster VIC).
• Additional service fees may apply if you are seeking warranty service from a dealer other than the dealer from whom you originally purchased the product.
• Check with Jetmaster VIC in advance for any costs to you when arranging a warranty call. Travel and shipping charges for parts are not covered by this manufacturers’ warranty.
• VisionLINE and Jetmaster VIC will assess your claim. VisionLINE or Jetmaster VIC may need to inspect the product as part of the assessment of your claim. If the product requires inspection, VisionLINE or Jetmaster will discuss with you the best way for this to occur.
• To make a claim under this manufacturer’s warranty, you must be able to prove when you purchased the product. The easiest way to do this is through your original proof of purchase, for example your invoice or receipt. However, if you do not have your original proof of purchase VisionLINE or Jetmaster may accept other evidence of the date of purchase.

PO Box 5051 Burnley, 3121 Phone: (03) 9429 5573
Email: info@visionlinefire.com.au Web: visionlinefire.com.au

References

• High Quality Fireplaces Australia | VisionLINE Fireplace and Flue Systems

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