ZEBRA VIQF IOT for Mobile Devices Instructions
- June 15, 2024
- ZEBRA
Table of Contents
ZEBRA VIQF IOT for Mobile Devices
Specifications
- Product Name: VIQF IoT for Mobile Devices
- Manufacturer: Zebra Technologies
- Version: 1 (10/19/22)
Product Usage Instructions
Customer Requirements
- Technical Form: After purchase, fill out the Technical Form for service setup.
- ZDS Enablement: Enable Zebra Data Service (ZDS) on devices for data collection.
- WLAN/GPS Data Collection: Enable WLAN and GPS data collection through ZDS configuration files.
- OneCare Contract: Purchase a Zebra OneCare contract for access to OneCare Dashboard data.
Onboarding Steps
Once requirements are met
- The onboarding team sets up the VIQF dashboard.
- Dashboard access is provided to the customer.
- Validation of data in VIQF reports conducted.
- The customer receives a service summary and technical support contact.
- The customer registered for the VIQ Learning Series to utilize reports effectively.
Customer requirements
Technical form
After the purchase order is received by Zebra, the customer must fill out the
Technical Form that gathers information necessary for service set-up.
ZDS (Zebra Data Service) enablement
ZDS is a set of background services responsible for collecting and uploading
analytics data coming from ZDS plug-ins and Zebra-authorized third-party apps.
ZDS enablement on devices is a prerequisite for all VisibilityIQ Foresight
reports, as well as for the Lifeguard analytics report on the VisibilityIQ
OneCare dashboard.
Customers must familiarize themselves with the ZDS Agent Configuration Guide and make sure ZDS is enabled on the devices by meeting the following requirements:
- Enable network connectivity on devices (WWAN or WLAN-based) and ensure the device can reach the Internet.
- If devices are behind the corporate firewall, ensure the ZDS cloud server can be reached from the devices. The server info and port used by ZDS are:
- Server 1 address: https://analytics.zebra.com; using IP address 104.198.59.61 on Port: 443
- Server 2 address: https://device-https.savannacore.zebra.com; using IP address: 34.68.84.87 on Port: 443
Data is uploaded to the Zebra analytics database every 24 hours by default; however, it is recommended to increase the data upload frequency to at least 4 times in 24 hours to improve data availability and accuracy in analytics insight provided by VIQF. The data upload frequency configuration files are available here.
WLAN / GPS data collection enablement
To protect customers’ privacy, WLAN and GPS data collection is disabled on
all Zebra devices by default. The customer can enable it using ZDS
configuration files (available on the VIQF Onboarding page).
- The collection of GPS data is a prerequisite for Geo Locations report,
- The collection of WLAN data is a prerequisite for the WLAN Signal Strength report.
OneCare contract
To see data on the OneCare Dashboard (Repairs, Contracts…), the customer
needs to purchase a Zebra OneCare contract and provide its number to the VIQF
Onboarding team.
Onboarding steps
- After all requirements have been met, Onboarding team proceeds with the VIQF dashboard setup.
- Once the service is ready, dashboard access is provided to the customer.
- Once a minimum of 10 % of devices are being actively used, the Onboarding team proceeds with the validation of data in selected VIQF reports. After the validation is completed, the Onboarding team closes the onboarding phase by providing the customer with a service summary and a contact for technical support in the run phase (mscustomeronboarding@zebra.com).
Customer is also registered for a short VIQ Learning Series to help them
effectively utilize the VIQF reports and insights.
1 Zebra recommends using DNS server names (instead of IP addresses) when
whitelisting (aka “allowlisting”) to avoid service interruptions and required
router changes if IP addresses change in the future.
Let us know what you think
- We would love to hear from you about your experience with VIQF via an anonymous CSAT review!
- If you have any questions, feel free to contact us at onboarding.pm@zebra.com.
ZEBRA and the stylized Zebra head are trademarks of Zebra Technologies Corp., registered in many jurisdictions worldwide. All other trademarks are the property of their respective owners. ©2019 Zebra Technologies Corp. and/or its affiliates. All rights reserved.
FAQ
- How can I enable ZDS on my device?
- To enable ZDS, refer to the ZDS Agent Configuration Guide and ensure ZDS is enabled on devices by meeting the specified requirements.
- How do I enable WLAN and GPS data collection?
- To enable WLAN and GPS data collection, use the ZDS configuration files available on the VIQF Onboarding page.
- What is the minimum device usage required for validation?
- A minimum of 10% of devices need to be actively used before the validation of data in selected VIQF reports can proceed.
- How do I provide feedback on my experience with VIQF?
- You can provide feedback via an anonymous CSAT review or contact onboarding.pm@zebra.com for any questions or feedback.