ZEBRA VIQF Connect Mobileiron Software User Guide
- June 14, 2024
- ZEBRA
Table of Contents
ZEBRA VIQF Connect Mobileiron Software
Customer requirements
Technical form
After the PO is received by Zebra, the customer must fill out the Technical Form that gathers information necessary for service set-up.
ZDS (Zebra Data Service) enablement
ZDS is a set of background services responsible for collecting and uploading
analytics data coming from ZDS plug-ins and Zebra-authorized third-party apps.
ZDS enablement on devices is a prerequisite for the following VIQF reports
- Critical Battery Events
- Battery Swap Activity
- Smart Battery Health
- Battery Level
- Battery Discharge Rate
- Applications Analytics
- Device Disruptions
- Utilization Rightsizing
- WLAN Signal Strength
- Physical Memory
- Scan Metrics
- Storage Memory
- Scan Metrics
- Geo Locations
Customers must familiarize themselves with the ZDS Agent Configuration Guide and make sure ZDS is enabled on the devices by meeting following requirements:
- Enable network connectivity on devices (WWAN or WLAN-based) and ensure the device can reach the Internet.
- If devices are behind a corporate firewall, ensure the ZDS cloud server can be reached from the devices. The server info and port used by ZDS are1
- Server 1 address: https://device-https.savannacore.zebra.com; using IP address 104.198.59.61 on Port: 443
- Server 2 address: https://device-https.savannacore.zebra.com; using IP address: 34.68.84.87 on Port: 443
Data is uploaded to the Zebra analytics database every 24 hours by default; however, it is recommended to increase the ZDS data upload frequency to at least 4 times every 24 hours to improve data availability and accuracy in analytics insight provided by VIQF. Configuration files are available here.
WLAN / GPS data collection enablement
To protect customers’ privacy, WLAN and GPS data collection is disabled on all Zebra devices by default. WLAN / GPS data collection can be enabled by using GPS Data Collection Configuration Files / WLAN Data Collection Configuration Files. If the customer wants to have access to the Geo Locations / WLAN Signal Strength reports, they must enable GPS/WLAN data.
- The collection of GPS data is a prerequisite for the Geo Locations report,
- The collection of WLAN data is a prerequisite for the WLAN Signal Strength report.
1 Zebra recommends using DNS server names (instead of IP addresses) when whitelisting (aka “allowlisting”) to avoid service interruptions and required router changes if IP addresses change in the future.
OneCare contract
To see data on the OneCare Dashboard (Repairs, Contracts, Lifeguard Analytics)
the customer needs to purchase a Zebra OneCare contract and provide its number
to the VIQF Onboarding team. If the VIQF dashboard is located in the EMEA VIQ
environment, the devices enrolled in the customer’s MDM must be covered by the
Zebra OneCare contract for the ZDS-dependent reports (Smart Battery Health,
Scan Metrics, …) to be available in VIQF.
Onboarding steps
After all requirements have been met, a VIQF connector script installation session is arranged, and a VIQF connector script installation is performed. If the server is hosted on the cloud, the installation session can be performed without customer participation. However, customers must attend a remote Zoom installation session if the server is hosted on-premise.The VIQF Onboarding team proceeds with VIQF dashboard preparation. Once the VIQF Dashboard is set up, the connectivity between the MDM server and the VIQF Dashboard is verified, and basic Dashboard checks are performed, access to VIQF is provided to the customer. After a minimum of 10 % of devices is enrolled, VIQF Onboarding team proceeds with the validation of data in selected VIQF reports. After the validation is completed, the VIQF Onboarding team closes the onboarding phase by sending a service summary and contacts for technical support in run phase. Customer is also registered for a short VIQ Learning Series to help them effectively utilize the VIQF reports and insights.
Let us know what you think
We would love to hear from you about your experience with VIQF via an anonymous CSAT review! If you have any questions, feel free to contact us on onboarding.pm@zebra.com.
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