ZEBRA ZD510 Wristband Cartridge Kit User Guide
- June 13, 2024
- ZEBRA
Table of Contents
ZEBRA ZD510 Wristband Cartridge Kit
Symptom 1
The wristband partially stuck out of the printer or cartridge, the printer stopped, and Statusflashedors flashed orange.
Resolution
DO NOT PULL THE WRISTBAND OUT OF THE PRINTER OR CARTRIDGE!
Eject the cartridge. Press both Upper Cover Release Buttons to release the
media. Lift the media cartridge out of the printer. Close the Upper Cover by
pressing down firmly. Using scissors, cut off the portion of the wristband
protruding from the cartridge as close to the opening as possible. Re-insert
the cartridge in your printer. The remaining portion of the cut wristband will
be ejected.
Symptom 2
The wristband is not visible from the underside of the cartridge but the media is visible through the Media Window, the cartridge is not recognized by the printer, and Status Indicators flash orange.
Resolution
- A wristband has been pulled out of the printer before printing was finished or has been pulled out of the cartridge following symptom 1 above.
- DO NOT PULL THE WRISTBAND OUT OF THE PRINTER OR CARTRIDGE!
- Remove the wristband only when printing is finished. NEVER forcibly pull wristbands out of printer or cartridge.
- The cartridge is no longer usable.
Symptom 3
The wristband is visible from the underside of the cartridge and the Media Window, and Status Indicators flash orange.
Resolution
Eject the cartridge and re-insert it, pressing down firmly in the centre of
the cartridge. If the problem persists, the cartridge may not be compatible
with the version of firmware in the printer. Follow the instructions in the
Printer User
Guide to identify and upgrade the printer firmware. If the problem persists,
complete the form on the next page and return it with the cartridge to your
reseller.
Cartridge and Printer Information
As with all Zebra products, our commitment to quality and reliability ensures that any product concerns are investigated thoroughly. Should you experience any issues with your wristband cartridge printing solution that cannot be resolved having followed the guidance from this document, please fill out the form below, and email it to WristbandCartridgeIssues@zebra.com. A member of our quality team will ensure that your request is handled promptly.
For quicker processing, please include detailed pictures of the faulty cartridge(s) which include the wristband exit point, underside opening of the cartridge, and any other images you feel would be pertinent for the quality team to troubleshoot. Please do not dispose of the cartridge(s) until quality provides a disposition, as the product may need to be returned.
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