Satori 1001-0347-0 24-in x 0.79-in Valor Sand Porcelain Paver Installation Guide
- June 8, 2024
- Satori
Table of Contents
Satori 1001-0347-0 24-in x 0.79-in Valor Sand Porcelain Paver
Anatolia Products Limited Warranty
The Anatolia warranty covers only products distributed by Anatolia as outlined
below and applies only to the original purchase of standard grade (first
quality) products only.
Products are guaranteed to be reasonably free of manufacturing defects in
material and / or craftsmanship as per American National Standard
Specifications ANSI A137.1 standard for ceramic tile, and ANSI 137.2 standard
for glass tile. Natural stone products are guaranteed to meet or exceed the
guidelines established by the Marble Institute of America. Shade variation is
not a manufacturing defect.
Natural stone products are quarried and cut from natural material formations
in the earth and inherently have variations that are part of the stones
natural characteristics. No two pieces are alike. These products are simply
dimensionally sized and surface finished via a factory process. Raw materials
are not factory made, as such, Anatolia does not warrant stone products for
any natural variances that may occur, including but not limited to: colour
tone / shade, irregular markings, voids, pitting, veins, and difference in
density causing sheen variations, cleft variations, surface characteristic
variations. Materials with natural clefts are subject to caliber variances,
these variances are not considered defects.
With normal wear, cracks and voids may appear; these characteristics are part
of the natural beauty of the stone and will not impair the function or wearing
qualities of the material and do not constitute a warranty issue.
Products are guaranteed to meet or exceed the minimum standard specifications
required at the time of production of the tiles. This warranty does not cover
damage from misuse, abuse, negligence or faulty / defective installations or
for failure
to properly maintain and care for products. Changes in tone of natural stone
may occur over time and are not covered under the product warranty as these
are natural occurrences.
Any articles claimed as “defective” must be returned for inspection upon
request. If your product should prove to be defective
within the warranty period, Anatolia may, at its option, repair or replace the
defective product piece(s) with a like product as it deems fit (installation
not included), provided notice is given and acknowledged prior to
installation.
Anatolia is not liable for any shipping / transportation costs, labour costs
for the removal of existing product and / or installation of replacement
product, no form of labour is covered under this product warranty. Anatolia
shall not be responsible or liable
in contract or tort for any special, indirect or consequential damages, for
loss of use, or for injury or damage caused to persons or property.
Disclaimer:
Anatolia offers no warranties, express or implied, other than those set forth
in this warranty statement.
Product samples and visuals at dealers, retails or online are for general
reference only. Due to the natural variances of raw ingredients and the
production process, tile and stone are subject to variations in colour / tone,
veining and technical specifications such as C.O.F. and moisture absorption.
Anatolia shall not be made liability on any claim made by anyone exceeding the
purchase price paid for the product.
All warranty claims must be reported within 15 days of ‘defect’ discovery for
investigation; failure to report immediately voids this warranty.
Anatolia reserves the right to update or modify this Warranty Statement at any
time without prior notice.
Five Year Residential Limited Warranty
Anatolia warrants the original purchaser that products are guaranteed to be
reasonably free of manufacturing defects in material and / or craftsmanship as
per industry standards at the time of production for a period of five years.
Should any product prove to be defective within the warranty period, Anatolia
will repair or replace the defective piece(s) with a like product of
equivalent value or refund the purchase price at our discretion. Labour costs
for installation, removal of existing product and installation of replacement
product is not included. Shade match of any replacement product to that being
replaced cannot be guaranteed. This warranty is non-transferable.
One Year Commercial Limited Warranty
Anatolia warrants products to be reasonably free of manufacturing defects in
material and / or craftsmanship as per industry standards at the time of
production for a period of one year from the date of installation of the
product. Due to lack of control of the surrounding environmental conditions,
installation processes and structural schematics, Anatolia cannot accept
responsibility for the performance of our products after they are installed.
However, should any product prove to have a manufacturing defective within the
warranty period, Anatolia will repair or replace the defective piece(s) with a
like product of equivalent value or refund the purchase price at our
discretion. Labour costs for installation, removal of existing product and
installation of replacement product is not included. Shade match of any
replacement product to that being replaced cannot be guaranteed. This warranty
is non-transferable.
Anatolia defines a commercial application as one taking place in any
structure, other than a primary residence / dwelling, occupied by the owner of
the tile.
Filing a Warranty Claim:
In the unlikely event of a claim, please notify the original point of
purchase. Be prepared to describe the specific problem, provide photos of the
product & carton labels and include a copy of your invoice / proof of purchase
upon request. The necessary steps to ensure the claim is looked after should
come from the establishment at which the original point of purchase took
place.
If advised by the dealer / original point of purchase, you may contact
Anatolia directly for warranty issues as per the following process:
- The original purchaser must notify Anatolia in writing within 15 days of the occurrence of any ‘defect’ discovery and provide proof of purchase, images of the claimed defect, product carton labels and a completed Product Warranty Claim Form including a detailed description of the suspected defect.
- Once notified, Anatolia will determine next steps for inspection and may require additional images showing the claimed defect or for the return of the product claimed to be defective for inspection/ testing. Failure to produce the requested information or the physical product for inspection if required will render this warranty void in its entirety.
- If a product is deemed defective, Anatolia will notify the purchaser in writing and will advise as to the warranty solution at such time. As outlined in the warranty statement, Anatolia reserves the right to repair, replace with a like product or refund the purchase price of the product.
T 905 771 3800
877 311 3434
www.anatoliatile.com
customerclaims@anatoliatile.com
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>