Cable Modem/Router with Wireless-N User Manual

Cable Modem/Router with Wireless-N
U S E R M A N U A L

NOTICE
This document contains proprietary information protected by copyright, and this Manual and all the accompanying hardware, software, and documentation are copyrighted. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form.
The manufacturer does not warrant that the hardware will work properly in all environments and applications, and makes no warranty or representation, either expressed or implied, with respect to the quality, performance, merchantability, or fitness for a particular purpose of the software or documentation. The manufacturer reserves the right to make changes to the hardware, software, and documentation without obligation to notify any person or organization of the revision or change.
All brand and product names are the trademarks of their respective owners.
© Copyright 2011
All rights reserved.

Safety Issues & Warnings

SAFETY:
This equipment is designed with the utmost care for the safety of those who install and use it. However, special attention must be paid to the dangers of electric shock and static electricity when working with electrical equipment. All guidelines of this and of the computer manufacture must therefore be allowed at all times to ensure the safe use of the equipment.

WARNING: Risk of electric shock. Do NOT expose to water or moisture.

• The cable modem is a high-performance communications device designed for home and office environments.
• Do NOT use the cable modem outdoors. Keep the cable modem in  environment that is between 0°C and 40°C (between 32°F and 104°F).
• To avoid overheating the cable modem, do NOT place any object on top of the cable modem.
• Do NOT place the cable modem in a confined space.
• Do NOT restrict the flow of air around the cable modem.
• The manufacturer assumes no liabilities for damage caused by any improper use of the cable modem.
• Make sure the voltages and frequency of the power outlet matches the electrical rating labels on the power cube.

Overview

This User Manual provides instructions for connecting and configuring your Cable Modem/Router with Wireless-N and setting up wireless and wired local area networks. It also includes details about security, firewalls, VPNs (Virtual Private Networks) and administrative tasks.
If you have used the Quick Start flyer to set up your cable modem/router, establish an Internet connection, and set up your local area network, you may choose to reference this User Manual for advanced topics or to make changes to the settings you previously configured. If you haven’t successfully set up your cable modem/router using the Quick Start, start with this manual’s Chapter 1: Installing the Cable Modem/Router with Wireless-N.
You can find Tips for setting up computers and other devices on a wireless network in Appendix A: Tips for setting up computers and other devices on a wireless network. This appendix supplements chapter 1.
If you want to make changes to the default WPA-PSK/WPA2-PSK security settings, please refer to
Chapter 2: Setting Wireless Security.
If you are like most users, you don’t need to read other chapters in this manual. You do want to read other chapters if you are a network administrator or if you are using the Cable Modem/Router with Wireless-N for gaming or something else that requires special settings.
You can skip to specific sections of this User Manual based on your intended use of the Cable Modem/Router with Wireless-N. Each of the menu options in your Configuration Manager is covered as a separate chapter in the remaining portion of the User Manual. Refer to the chart on the next to go to a specific menu option.

Gaming

If you are using your router for gaming, you may need to make changes to the router’s firewall setting for the game to work. This is done by setting up a DMZ or using port triggering so that the cable modem/router’s firewall won’t block the other players from your system during your gaming. The main difference between the methods is the amount of access someone has to your system.
A DMZ allows access on all ports of the computer. Because of this, DMZ’s are less secure and should be used with caution on your computer. However DMZ’s work well with gaming stations since security is not as much of an issue for gaming stations as it is for computers.
Port triggering works by sensing when data is sent out on a predetermined outgoing port and then automatically opening up the corresponding incoming port(s). It will automatically forward the traffic on the incoming port to the computer that accessed the outgoing port. If your game uses one port to send outgoing data and a different port (or ports) for incoming data, you may want to use port triggering. You do not need to know the IP address of your gaming station to set up port triggering.
Once you’ve decided what type of security to use for gaming, you can set up that security using the appropriate section of this manual:

• DMZ: For instructions on how to set up a DMZ, please refer to page 50.
• Port Triggering: For instructions on how to set up port triggering.

Setting up wireless security for the iPhone®, iPod touch®, and other

wireless devices

Appendix A discusses how to set up wireless security for the iPhone, iPod touch, iPad™ and other tablets, and other devices.

1: Installing the Cable Modem/Router with Wireless-N

This chapter provides basic instructions for connecting the hardware and configuring the Cable Modem/Router with Wireless-N using the Zoom Configuration Manager. This chapter is almost identical to the printed Quick Start.

Package Contents

Your package contains the following items:

• Cable modem/router
• Power cord
• Ethernet RJ-45 cable
• Quick Start flyer
• CD with User Manual

System Requirements

• You need to connect the cable modem/router to a cable modem service that uses any of the popular DOCSIS standards – 3.0, 2.0, or 1.1. If you need to get cable modem service, please speak with your cable service provider.
• To use this User Manual, you need a computer, an iPad or another tablet, or a game console.

If your cable service provider provided a cable modem starter kit, please continue below. If you don’t have or choose not to use the cable modem starter kit from your service provider, go to How to connect to a computer if you don’t have or choose not to use a cable modem starter kit below.

If your cable service provider provided a cable modem starter kit
Some cable service providers supply a cable modem starter kit that can be useful when you install your cable modem. The kit may include a coaxial cable for connecting between a wall jack and your cable modem. (These are also available at most electronics retailers.) The kit will include instructions, and may also include a CD with software. If you receive a kit like this, we recommend that you read the kit’s instructions and use them to install your Zoom cable modem/router. This cable modem/router is DOCSIS 3.0 certified by CableLabs, and connects like a normal cable modem.
You may be asked by your cable service provider to provide the serial number and Cable MAC address, which are printed on the label on the bottom of the modem. Your cable service provider may also ask for your cable modem’s model name and number, which is Zoom 5350. You will need to plug in the cable modem/router’s power cord, connect to cable modem service using a coaxial cable, and then connect to a computer using either the included Ethernet cable or the wireless feature (see Using the Cable Modem/Router to Make a Wireless Connection).

_ Note: Please refer to the Hardware Connection section if you would like to see a diagram of the back of the cable modem/router and a description of the connections._
After you have installed your Zoom cable modem/router and it has synchronized itself with the cable network, your cable modem/router can connect your computer to the Internet.
_ Note: Allow 5 to 30 minutes to power up the first time because the cable modem/router must locate and connect to the appropriate channels for communication. You’ll see the DS, US, and/or Online _modem lights flashing until the Online light stays steady green to signal success.

Now open your browser and go to a familiar Web site to check that the cable modem/router is working.

• If you want to connect the modem/router wirelessly to one or more devices, see Connecting the Cable Modem/Router Wirelessly to Some Device.
• If you want to connect additional computers/devices using the modem/router’s Ethernet/LAN ports, please see Read This Only if You Are Connecting Additional Computers and/or Other Devices to the Cable Modem/Router’s Ethernet ports.
• If you want to configure advanced options, please refer to the Table of Contents at the beginning of this User Manual to select a specific topic.
• If you want to set up a wireless network, please refer to Appendix A: Setting Up Your Wireless Network. (Most newer Windows 7, Vista, and XP computers with built-in wireless networking capabilities do not require the installation of a wireless component. If this is the case, you should set up that computer’s wireless connection if it isn’t already configured using the Windows 7, Vista, or XP connect utility. See Appendix A for instructions.)

How to connect to a computer if you don’t have or choose not to use a cable modem starter kit
Note: You may be asked by your cable service provider to provide the serial number and Cable MAC address, which are printed on the label at the bottom of the modem/router. Your cable service provider may also ask for your cable modem’s model name and number, which is Zoom 5350.

1. Be sure your computer is on and the cable modem/router is unplugged.
   Note: Please refer to the Hardware Connection section if you would like to see a diagram of the back of the cable modem and a description of the connections as you read the following steps.

2. Connect one end of the coaxial cable to the cable outlet or splitter. Connect the other end of the coaxial cable to the Cable connector on the rear panel of the cable modem. Hand-tighten the connectors to avoid damaging them.

• You can connect a coaxial cable between an open cable service wall jack and the cable modem. (If no wall jack is available, you can use a coaxial T connector or splitter.)
• Alternatively, there may already be a coaxial cable that is connected to service and that has an open end for connecting to the cable modem/router. 3. Plug the power cord into the AC IN connector on the rear panel of the cable modem/router and into the electrical outlet. This turns the cable modem/router on. Check if the Power LED lights up. 4. For initial setup we recommend that you connect the provided Ethernet cable to any Gigabit Ethernet port (GE / LAN 1, 2, 3, or 4) on the rear panel of the  cablemodem/router and connect the other end to the Ethernet port on your computer. If you want to connect your computer wirelessly instead, see Connecting the Cable Modem/Router Wirelessly to Some Device.

Note: Allow 5 to 30 minutes to power up the first time because the cable modem must locate and connect to the appropriate channels for communication. You’ll see the DS, US, and/or Online modem lights flashing until the Online light stays steady green to signal success.

Now open your browser and go to a familiar Web site to check that the cable modem/router is working.

• If you want to connect the modem/router wirelessly to some device, see Connecting the Cable Modem/Router Wirelessly to Some Device.
• If you want to connect additional computers/devices using the modem/router’s Ethernet/LAN ports, please see Read This Only if You Are Connecting Additional Computers and/or Other Devices to the Cable Modem/Router’s Ethernet ports.
• If you want to configure advanced options, please refer to the Table of Contents at the beginning of this User Manual to select a specific topic.
• If you want to set up a wireless network, please refer to Appendix A: Setting Up Your Wireless Network. (Most newer Windows 7, Vista, and XP computers with built-in wireless networking capabilities do not require the installation of a wireless component. If this is the case, you should set up that computer’s wireless connection if it isn’t already configured using the Windows 7, Vista, or XP connect utility. See Appendix A for instructions.)

Please note the following:

• Do not block the modem/router vents in any way.
• Do not use the modem where it’s very hot or very cold.
• Place the cable modem/router in a vertical orientation (using the “feet” at the bottom of the unit to create a stable placement). The Power LED on the front panel should be at the top of the unit.

Hardware Connection

Port: Description

GE 1-4 (Gigabit Ethernet 1-4 also known as LAN 1-4): Four 10/100/1000 auto-sensing RJ-45 ports. Connect devices on your LAN (Local Area Network) such as a computer, hub or switch to these ports. USB The USB port is for manufacturer’s use only.
RESET: Use this button in the unlikely event that you want to restore the default factory settings. This button is recessed to prevent accidental resets of your cable modem/router.
Cable:  Connect your coaxial cable line to this port.
AC IN: Connect the supplied power cord to this port.

Connecting the Cable Modem/Router Wirelessly to Some Device
Your cable modem/router has wireless-N for WiFi® compatible connection to your computer and/or other devices. The cable modem/router comes set up by default with WPA/WPA2 security, and this can be changed if you like.

For those computer(s) and/or device(s) that support WPS, see Using WPS to set up your wireless network. For those computer(s) and/or device(s) that do support WPA/WPA2 but that don’t support WPS, enter the default SSID and Pre- Shared Key below in the wireless network portion of the device’s configuration menus. (If you want setup tips for computers and other wireless-enabled devices, go to Appendix A: Tips for setting up computers and other devices on a wireless network.)
Note: Typically, tablets like the iPad and e-readers don’t support WPS but do support WPA/WPA2.

Default Wireless Security Settings

The d efault SSID is: ZOOM
The default Pre-Shared Key is: zoom#### where #### represents the last
4 characters of the Cable MAC address of the unit, which can be found on the label on the bottom of the cable modem/router

Note: If you want to change the default SSID and Pre-Shared Key, please refer to page 15 for instructions.

In the unlikely event that one or more of your devices only supports WEP security, please refer to page 18 for instructions on how to configure WEP security.

Using WPS to set up your wireless network

If all the WiFi compatible wireless devices on your network support WPS:

1. Press the WPS LED pushbutton on the front panel of the router for 5 seconds. The WPS LED should blink green.

2. Within 2 minutes (before the WPS LED light turns off), press the WPS button on the device that you’re linking wirelessly to the modem/router. The button may be a physical pushbutton on the device or a button on a page of the device’s wireless network configuration menus. Note: Windows 7 SP1 (Service Pack 1) or the latest updates, or Windows Vista SP2 (Service Pack 2) users can use WPS for easy configuration.
   a: Open Connect to a Network by right-clicking the network icon in the notification area of the Windows taskbar.
   b:  A list of available networks is displayed.
   c: Click ZOOM (or the SSID you changed the default to), and then click Connect.
   d: You may see a screen with a text box for the Security key. If WPS configuration is supported, you may see a message such as You can also connect by pushing the button on the router.
   
   Press the Wi‑Fi Protected Setup (WPS) button on the router for 5 seconds (You do not need to type a security key or passphrase in the Security key text box on your Windows machine). The cable modem/router will automatically set up the computer to connect to the network and apply the network’s security settings. Then click OK on the Connect to a Network dialog box.

3. Congratulations! You should now have a secure connection between your cable modem/router and a device. Now is a good time to check that your device’s Internet connection is working. Open your browser and go to a familiar Web site. If you are able to connect, continue with the next step below. If you are not able to connect to the Internet, please see AppendixB: Troubleshooting Tips.

4. If you have other devices whose WPS security you need to set, repeat steps 1 through 3 for each device. When they are all set, go to step 5.

5. Your basic setup for local wireless devices is complete.

Note: If you want to change the default SSID and Pre-Shared Key, please refer to page 15 for instructions.

Read This Only if You Are Connecting Additional Computers and/or Other Devices to the Cable Modem/Router’s Ethernet/LAN ports
You can plug up to four computers, game consoles, or other Ethernet-capable devices into the cable modem/router’s LAN ports. For information about your specific device, please refer to the documentation that came with that device. Follow the instructions below for each computer or other device.

1. If you connected the cable modem/router to a computer using a wired connection when setting up the cable modem/router, unplug the computer now if you don’t want it to stay connected to the cable modem/router.

2. To connect a computer or other Ethernet-capable device, plug one end of an Ethernet cable into an available Ethernet (GE 1, 2, 3, or 4) port on the cable modem/router and plug the other endof the Ethernet cable into the Ethernet port of the  additional device you want to connect to the cable modem/router. (If you are connecting a hub or a switch, this is typically called an Uplink or Expansion port.) If you are connecting a computer or game station, go to step 5 of this section.

3. If you are connecting a network device such as a switching hub, use the instructions that came
   with that device. Then reboot any computer that is part of your network. For example, if you
   connected a switching hub, reboot any computer that will be connected to that switching hub.

4. If you are connecting a HomePlug adapter pair with one adapter plugged into the cable modem/router and an AC outlet, and the other adapter plugged into a computer or game station and an AC outlet, make those connections and then go to step 5.

5. Verify that your Internet connection is working. Open a Web browser on each computer that’s using your network and try to connect to a familiar Web address.
   Note: If at any time you need to make changes to the cable modem/router’s configuration, open a web browser from any PC on your cable modem/router’s network and type http://192.168.0.1 to open the Zoom Configuration Manager. Alternately, you can connect a computer directly to the cable modem/router, open its browser, and then type http://192.168.0.1.

6. Congratulations! You have connected an additional device to the Internet. You can connect up to 4 Ethernet-capable devices to the cable modem/router, following the instructions above for each device and starting at step 2 of this section.

• If you want to set up a wireless network, please refer to A ppendix A: Setting Up Your Wireless Network. (Most newer Windows 7, Vista, and XP computers with built-in wireless networking capabilities do not require the installation of a wireless component. If this is the case, you should set up that computer’s wireless connection if it isn’t already configured using the Windows 7, Vista, or XP connect utility. See Appendix A for instructions.)
• If you want to configure advanced options, continue with the section Logging in to the Zoom Configuration Manager. Then refer to the Table of Contents at the beginning of this User Manual for instructions for the feature(s) you want to configure.

Logging in to the Zoom Configuration Manager

Step 1: Connecting the Router to a Computer

1. Connect the router to a computer following the instructions under How to connect to a computer if you don’t have or choose not to use a cable modem starter kit. Then continue to Step 2 below.

Step 2: Establishing Communication

1. Open your Web browser, enter http://192.168.0.1 in the address bar, and press the Enter key to open the Cable Modem/Router configuration software.

2. In the Enter Network Password dialog box, type the following User Name and Password in lower case, then click OK.
   User Name: admin
   Password: admin

3. The Status page should appear. If the Status page doesn’t appear, please see Appendix B: Troubleshooting Tips.

From the Zoom Configuration Manager, you can configure advanced features and make changes to the default wireless security options including the SSID and Pre-Shared Key.

• If you want to change the default SSID or Pre-Shared Key, go to Changing the Pre-Shared Key and SSID from the default settings.
• If you need instructions for setting up a wireless network, please refer to Appendix A: Setting Up Your Wireless Network. (Most newer Windows 7, Vista, and XP computers with built-in wireless networking capabilities do not require the installation of a wireless component. If this is the case, you should set up  that computer’s  wireless connection if it isn’t already configured using the Windows 7, Vista, or XP connect utility. See Appendix A for instructions.)
• Otherwise, refer to the Table of Contents to select a specific topic for advanced options.

2: Setting Wireless Security

Your cable modem/router comes from the factory with, security turned on by default. If you want to use another security mode instead of the default security mode of WPA-PSK/WPA2-PSK , or if you want to change the Pre- Shared Key, this chapter explains how.

There are two basic wireless security modes, WPA and WEP. There are two versions of WPA: WPA and WPA2. When configured as part of a typical home or small office network, WPA and WPA2 require a Pre-Shared Key, or PSK. These modes are typically called WPA-PSK and WPA2-PSK, respectively, though sometimes they’re just called WPA and WPA2. You can enable either WPA-PSK or WPA2-PSK alone, or you can enable both WPA-PSK and WPA2-PSK together. By default, your cable modem/router has both WPA-PSK and WPA2-PSK enabled. You will only need to change the security mode if you know that you have a device you are connecting to your wireless network that only supports WEP. (Go to Setting Up Security Using WEP. ) In the unlikely event that you want an unsecured network, this is discussed late in this chapter in Disabling Security.

Note: If you have a Radius Server (very unlikely for a home network), select the WPA/WPA2 options without PSK. All instances of WPA and/or WPA2 that follow refer to WPA-PSK and/or WPA2-PSK unless noted otherwise. 

You can check to see if all other clients that you plan to put on the network support WPA or WPA2. You can do this by checking the manual that came with each device or by checking the configuration software for the installed device. Look under Security or Encryption or Setup or Advanced Features. Appendix A discusses how to check the configuration software for various wireless devices

If all of the devices you want to connect to your wireless network support WPA or WPA2 you may want to change the Pre-Shared Key and/or change the Network Name (SSID. In that case, go below to Changing the Pre-Shared Key and SSID from the default settings. For instructions on configuring WPA/WPA2 Security with your devices, go to WPA/WPA2 Security.

If any of the devices you want to connect to your wireless network do not support WPA or WPA2, go to Setting Up Security Using WEP.

If you need to set up an unsecured network, see Disabling Security.

Changing the Pre-Shared Key and SSID from the default settings

In the default security setting, both WPA-PSK and WPA2-PSK are enabled. The default SSID is ZOOM and Pre-Shared Key is zoom#### where #### represents the last 4 characters of the Cable MAC address of the unit, which can be found on the label on the bottom of the cable modem/router. If you want to change the SSID and/or the Pre-Shared Key, go to WPA/WPA2 Security.

**WPA/WPA2 Security

**

WPA and WPA2 use a passphrase or PSK that you choose and enter on the Cable Modem/Router and other wireless devices on the network (clients) to set up security. To use WPA/WPA2, all of the wireless devices on your network must support either encryption method. If you know that all your devices support the more secure WPA2 you can enable WPA2 only instead of both WPA and WPA2.

1. Open the Zoom Configuration Manager by typing the following in your Web browser’s address bar: http://192.168.0.1

2. In the Enter Network Password dialog box, type the following User Name and Password in lower case, then click OK..
   User Name: admin
   Password: admin
   (The User Name and Password entered here are not the same as the User Name and Password that your Internet service provider may have given you.)

3. Click Wireless on the top menu.

4. Then click Primary Network on the left-side menu and in the text box labeled Network Name (SSID), type an SSID of your choice. The SSID needs to be at least one character long, and it’s probably best to pick a name that you’ll recognize as yours.

5. Start by setting all the following drop-down menus to Disable: WPA, WPA-PSK, WPA2, and WPA2-PSK.

6. Then select Enable for the mode(s) you choose for setting wireless security.
   Note: To use WPA2 /WPA, all of the wireless devices on your network must support either encryption method. In this case, enable:
   o WPA-PSK and WPA2-PSK (if you want to use a Pre-Shared Key) or
   o WPA and WPA2 (use this only if your network uses a Radius Server. This is very uncommon for a home network)
   If you know that all your devices support the more secure WPA2 you can enable WPA2 only (or WPA2-PSK if you want to use a Pre-Shared Key) instead of WPA and WPA2.

7. In the WPA Pre-Shared Key text box (only if you selected an option requiring a Pre-Shared Key), enter a passphrase of your choice (a minimum of 8 characters). Write down this passphrase and put it where you can find it – on the bottom of the Cable Modem/Router case, for instance.

8. Click Apply.

9. Now you need to set up each of your wireless devices with the SSID and passphrase.
   A First, make sure that the device’s wireless capability is switched on. (Many notebooks have a switch for wireless, for instance.)
   B Next go to the device’s area for configuring a wireless network connection. (If you need them, tips for finding this area are in Appendix A.)
   For a Windows computer, click the Wireless Networking icon at the lower right corner of the screen.
   For another device such as an iPhone or iPad, you may have to click on something like Settings and then WiFi. Skip (c) and continue with (d) below.
   C Select the Site Survey or Scan option to see a list of the access points in your area. That list should include the SSID ZOOM or the SSID you created.
   D Select ZOOM (or the SSID you created).
   Note: If any of your devices support WPS, you can configure WPS for those devices. Press the WPS LED pushbutton on the front panel of the router for 5 seconds. The WPS LED should blink green. Within 2 minutes (before the WPS LED light turns off), press the WPS button on the device that you’re linking wirelessly to the modem/router. The button may be a physical pushbutton on the device or a button on a page of the device’s wireless network configuration menus. Skip (e) and (f).
   Windows 7 (SP1) Service Pack 1 or the latest updates, or Windows Vista SP2 users , you can use WPS for easy configuration. Click Connect. Then press the Wi‑Fi Protected Setup (WPS) button on the router for 5 seconds.
   
   (You do not need to type a security key or passphrase in the Security Key text box on your Windows machine). The cable modem/router will automatically set up the computer to connect to the network and apply the network’s security settings.
   Then click OK on the Connect to a Network dialog box. Skip (e) and (f).
   E Enter the Pre-Shared Key that you just wrote down in Step 7.
   F Save your settings. ****

That’s it! Your security setup is now complete!

**Setting Up Security Using WEP

**

If any of your network devices DO NOT support WPA or WPA2, you can use WEP to configure network security. WEP can be configured two ways: 64-bit and 128-bit. 128-bit WEP provides more security than 64-bit.

1. Open the Zoom Configuration Manager by typing the following in your Web browser’s address bar: http://192.168.0.1

2. In the Enter Network Password dialog box, type the following User Name and Password in lower case, then click OK..
   User Name: admin
   Password: admin
   (The User Name and Password entered here are not the same as the User Name and Password that your Internet service provider may have given you.)

3. Click Wireless on the top menu.

4. Then click Primary Network on the left-side menu.

5. From the WEP Encryption drop-down menu, select WEP-64 bit (or WEP 128 bit for more security).

6. For Network Key 1, you can either enter your own WEP Key or you can have WEP Keys generated.
   If you are entering a network key of your choice, enter 13 ASCII characters or 26 hexadecimal digits for 128-bit encryption keys. Enter 5 ASCII characters or 10 hexadecimal digits for 64-bit encryption keys. Otherwise, type something into the text box and click on Generate WEP Keys and WEP Keys will automatically be generated for you.
   Caution! Do not click Apply until you have entered WEP Keys.

7. Click Apply.

Every wireless network client needs to be set individually. Open the wireless configuration software that came with the device, which should be running on the computer where the device is installed. (Tips for finding the wireless configuration section of your device can be found in Appendix A.) Find the configuration menu for security, choose WEP, and enter the Network Key, exactly as you entered it or exactly as it was generated for you on the Cable Modem/Router Wireless page.
Your security setup configuration is now complete!

**Disabling Security

**

If for some reason you need to set up an unsecured network, you will need to disable the default security that is currently set up for your cable modem/router. Follow the instructions below.

1. Open the Zoom Configuration Manager by typing the following in your Web browser’s address bar: http://192.168.0.1

2. In the Enter Network Password dialog box, type the following User Name and Password in lower case, then click OK..
   User Name: admin
   Password: admin
   (The User Name and Password entered here are not the same as the User Name and Password that your Internet service provider may have given you.)

3. Click Wireless on the top menu.

4. Then click Primary Network on the left-side menu and in the text box labeled Network Name (SSID) , type an SSID of your choice. The SSID needs to be at least one character long, and it’s probably best to pick a name that you’ll recognize as yours.

5. Set all the following drop-down menus to Disable: WPA, WPA-PSK, WPA2, and WPA2-PSK.

6. Click Apply

7. Now you need to set up each of your wireless devices with the SSID.
   A First, make sure that the device’s wireless capability is switched on. (Many notebooks have a switch for wireless, for instance.)
   B Next go to the device’s area for configuring a wireless network connection. (If you need them, tips for finding this area are in Appendix A.)
   For a Windows computer, click the Wireless Networking icon at the lower right corner of the screen.
   For another device such as an iPhone or iPad, you may have to click on something like Settings and then WiFi. Skip (c) and continue with (d) below.
   C Select the Site Survey or Scan option to see a list of the access points in your area. That list should include the SSID ZOOM or the SSID you created. d Select ZOOM (or the SSID you created).

That’s it! You have now disabled security.

If you are like most users, you don’t need to read further in this manual. You do want to read further if you are a network administrator or if you are using the Cable Modem/Routerwith Wireless-N for gaming or something else that requires special settings.

You can skip to specific sections of this User Manual based on your intended use of the Cable Modem/Router with Wireless-N. Each of the menu options in your Configuration Manager is covered as a separate chapter in the remaining portion of the User Manual. Refer to the chart on the next page to go to a specific menu option.

Accessing the Cable Modem/Router’s Configuration Manager

From your Web browser, you will log in to the interface to define system parameters, change password settings, view status windows to monitor network conditions, and control the cable modem/router and its ports.
To access the cable modem/router’s Configuration Manager, use the following procedure:

1. Launch a Web browser.
   Note: Your computer does not have to be online to configure your cable modem/router.

2. In the browser address bar, type http://192.168.0.1 and press the Enter key.
   For example:
   
   The Login screen appears (see Figure 1)
   
   Figure 1. Login Screen

3. In the Login screen, enter:
   default username: admin
   default password: admin
   Both the username and password are case sensitive. After you log in to the Zoom Configuration
   Manager interface, you can change the default password on the Status – Security page.

4. Click the Login button to access the cable modem/router. The Status page appears, showing connection status information about your cable modem/router.

Understanding the Configuration Manager Interface Screens

The top of the management interface contains a menu bar you use to select menus for configuring the cable modem/router. When you click a menu item, information and any configuration settings associated with the menu appear in the main area of the interface (see Figure 2). If the displayed information exceeds what can be shown in the main area, scroll bars appear to the right of the main area so you can scroll up and down through the information.

Figure 2. Main Areas on the Configuration Manager Interface

Every menu has submenus associated with it. If you click a menu item, the submenus appear on the left frame of the Configuration Manager. For example, if you click the Status menu item, the submenu Software, Connection, Security and Diagnostics appear on the left column (see Figure 3).

Figure 3. Example of Status Submenu

The right-most item on the menu bar is the logout option. Click it to log out from the Configuration Manager interface.

Configuration Manager Interface Menus

Table 1 describes the menus in the Configuration Manager interface.

Table 1. Configuration Manager Interface Menus

Menu Options: Go to this section if you want to…: See Page
Status: monitor or troubleshoot problems with the cable modem/router :25
Basic: make some modifications for more advanced uses :33
Advanced: m ake use of advanced modem/router features supported by the cable modem/router :40
Firewall: configure the firewall application to protect the private LAN from attacks from the WAN interface :54
Parental Control: configure access policies or rules to specific network devices based on the time of day and Internet contents :62
Wireless: configure and use the wireless features supported by the cable modem/router :70
VPN: enable the VPN protocol and configure IPSec tunnels, L2TP and PPTP server options :88

3: Status Menu Options

The Status Menu lets you:

View the status and connection information of the cable modem/router
Change the administrator password
Use diagnostic tools for troubleshooting

Software

The Software page is a read-only screen that shows the cable modem/router’s current system software version. This page appears when you first log in to the Configuration Manager interface. You can also display it by clicking Status in the menu bar and then click the Software submenu. Figure 4 shows an example of the menu and Table 2 describes the items you can select.

Figure 4. Software Menu

Table 2. Software Menu Option

Option: Description

Information: Shows the information on the current system software.
Status: Shows the system up time, network accessibility, and IP address of the Cable modem/router.

Connection

The Connection page is a read-only screen that shows the status of steps in your cable modem/router registration process. It also shows your cable modem/router’s upstream and downstream channel status.
To access the Connection page, click Status in the menu bar and then click the Connection submenu. Figure 5 shows an example of the menu.

Figure 5. Example of Connection Page

Security

The Security page allows you to configure access privileges and restore the cable modem/router to its factory defaults.
To access the Security page, click Status in the menu bar and then click the Security submenu. Figure 6 shows an example of the menu and Table 3 describes the items you can select.

Figure 6. Example of Security Page

To restore the cable modem/router to factory defaults:

1. In the Security submenu, select the Yes button next to Restore Factory Defaults.
2. Click Apply.
3. Click OK to reboot the cable modem/router. The reboot is complete when the POWER LED stops blinking.
4. If the Login screen doesn’t reappear, click the Refresh link to log back in to the Configuration Manager.

Table 3. Security Menu Option

Option: Description

Password Change User ID: Enter the new ID for the administrator.
New Password: Enter the new security password.
Re-Enter New password: Re-enter (confirm) the new security password.
Current User ID Password: Enter the current ID of the administrator.
Restore Factory Defaults: Allows you to reset to factory default settings.

Note: You DO NOT have to restore factory defaults to change the password. 

Diagnostics

Note: Some versions may not support this feature.
The Diagnostics page allows you to troubleshoot connectivity problems. Two utilities are provided for troubleshooting network connectivity: Ping and Traceroute.
Ping allows you to check connectivity between the cable modem/router and devices on the LAN while Traceroute allows you to map the network path from the cable modem/router to a public host.
Selecting Traceroute from the drop-down Utility list will present alternate controls for the Traceroute utility.
To access the Diagnostics page, click Status in the menu bar and then click the Diagnostics submenu. Figure 7 and Figure 8 show the examples of the menu and

Table 4 describes the items you can select.

Figure 7. Example of Diagnostics – Ping Page

Figure 8. Example of Diagnostics – Traceroute Page

To run either utility:

1. Select the utility from the Utility drop-down list.
2. Make any changes to the default parameters.
3. Select Start Test to begin. The window will automatically be refreshed as the results are displayed in the Results table.

Table 4. Diagnostics Menu Option

Option: Description

Utility: Select the utility for troubleshooting.
Parameters: Enter the required parameters to perform diagnostics.
Start Test: Click this button to begin diagnostic after making any changes to the default parameters.
Abort Test: Click this button to abort Ping diagnostics.
Clear Results: Click this button to clear the results table.

Event Log

The Event Log page shows the SNMP event log.
To access the Event Log page, click Status in the menu bar and then click the Event Log submenu.
Figure 9 shows an example of the menu and Table 5 describes the items you can select.

Figure 9. Event Log Page

Table 5. Event Log Menu Option

Option: Description

Time: Shows the local time of a log event.
Priority: Shows the priority level of an event.
Description: Shows detailed information of an SNMP event.

4: Basic Menu Options

The Basic Menu lets you:

Configure the basic settings of your cable modem/router
Configure DHCP server for the LAN
Configure DDNS service
Backup and restore of configuration settings

Setup

The Setup page allows you to configure the basic features of the cable modem/router related to your ISP’s connection.
To access the Setup page, click Basic in the menu bar and then click the Setup submenu. Figure 10 shows an example of the menu and Table 6 describes the items you can select.

Figure 10. Example of Setup Page

Table 6. Setup Menu Option

Option: Description

LAN IP Address: Set the base LAN IP for your private network. By default this is 192.168.0.1 There is normally no need to change this.
WAN Connection Type: Select how your cable modem/router obtains an IP address. The options are via DHCP or manual configuration of a static IP address. Unless you have arranged for a static IP address from your service provider, you should leave this setting at its default, DHCP.

DHCP

The DHCP page allows you to configure your cable modem/router’s DHCP server.
To access the DHCP page:

1. Click Basic in the menu bar.
2. Then click the DHCP submenu.

Figure 11 shows an example of the menu and Table 7 describes the items you can select.

Figure 11. Example of DHCP Page

In the unusual event that you have a separate DHCP server on your LAN, you can disable the cable modem/router’s DHCP server by selecting the No radio button. If you do this, make sure the IP address assigned to the cable modem/router is on the same subnet as that of the external DHCP server, or you won’t be able to access the cable modem/router from the LAN. The base LAN IP address of the cable modem/router can be set from the Basic Setup page.
Note that the cable modem/router will only operate on a class C subnet, with subnet mask 255.255.255.0
You may also want to disable the DHCP server if you have assigned static IP addresses to all devices on your network

Table 7. DHCP Menu Options

Option: Description

DHCP Server: Select Yes to use internal DHCP server of the cable modem/router, or select No to disable it.
Starting Local Address: Configure the starting IP address for IP leases available to devices on the LAN.
Number of CPEs: Configure the number of PCs supported on the LAN.
Lease Time: Configure the time a lease will last before it must be renewed. Default is 3600 seconds , or 1 hour.

DDNS

The DDNS page allows you to make use of a DDNS server. Dynamic DNS  (DDNS) allows a dynamic IP address to be aliased to a static, pre-defined host name so that the host can be easily contacted by other hosts on the internet even if its IP address changes. This means you can host a server on your LAN that can be accessed from anywhere on the Internet.
Caution: Some service providers may consider connection of such a server to be a breach of your service agreement.
The cable modem/router supports a dynamic DNS client compatible with the Dynamic DNS service ( http://www.dyndns.com/ ). You must sign up with this service if you want to use it.
To access the DDNS page:

1. Click Basic in the menu bar.
2. Then click the DDNS submenu.

Figure 12 shows an example of the menu and Table 8 describes the items you can select.

Figure 12. Example of DDNS Page

To activate the DDNS client:

1. Go to the DynDNS website and create an account for the Dynamic DNS service.
2. You will create a username and password, and be asked to choose a host name for your server,and the dynamic DNS domain to which your host will  be assigned.
3. You will also be asked for your host’s current IP address. This is the WAN IP address that has been assigned to your cable modem/router during provisioning. (See WAN IP Address on the Basic / Setup web page.)
4. Enter your account information on the Basic / DDNS web page, enable the service by selecting http://www.DynDNS.org from the DDNS Service drop-down list, and click Apply.
5. The DDNS client will notify the DDNS service whenever the WAN IP address changes so that your chosen host name will be resolved properly by inquiring hosts. The current status of the service is shown at the bottom of the DDNS web page.

Table 8. DDNS Menu Option

Option: Description

DDNS Service: Select the type of service that you are registered for from your DDNS service provider.
User Name: Enter your DDNS account username subscribed to the service provider.
Password: Enter the password of the account.
Host Name: Enter the host name of your service host.
IP Address: Shows the current WAN side public IP address.
Status: Shows the status of DDNS service.

Backup

Note: Some versions may not support this feature.

The Backup page allows you to save the current cable modem/router configuration settings to a local PC. You can then later restore these settings if you need restore a particular configuration, or to recover from changes you may have made that have had an undesirable effect.

To backup the current configuration:
Click Backup and follow the prompts.

To restore a previous configuration:
Click Browse and use the navigation window to locate the file. (Usually cable modem/router Settings.bin, unless you rename it before saving.) Once the file has been located, click Restore to restore the settings.
Note : Once the settings are restored, the device will reboot.

To access the Backup page:

1. Click Basic in the menu bar.
2. Then click the Backup submenu.

Figure 13 shows an example of the menu.

Figure 13. Example of Backup Page

5: Advanced Menu Options

The Advanced Menu lets you:

Enable advanced features of the cable modem/router
Configure LAN IP address, MAC address, and port number filtering
Configure WAN to LAN port forwarding and triggers
Configure DMZ hosting
Configure RIP parameters

Options

The Options page allows you to configure the cable modem/router to operate in different modes that adjust how the device routes IP traffic.
To access the Options page:

1. Log in to the Configuration Manager.
2. Click Advanced in the menu bar.
3. Then click the Options submenu.

Figure 14 shows an example of the menu and Table 9 describes the items you can select.

Figure 14. Example of Options Page

To enable a feature:

1. Click the appropriate check box (a check mark will appear).
2. When you are done with your selections, click on the Apply button.

Table 9. Options Menu Option

Option: Description

WAN Blocking:
Prevents the cable modem/router or the PCs behind it from being visible to the WAN (i.e. from the Internet). For instance, pings to the cable modem/router’s WAN IP address or to the devices behind it are not returned. This makes it more difficult for hackers to attack your PCs and other devices on your network.
IPSec/PPTP:
PassThrough Enable to support VPN devices or software on your network.
Remote Configuration Management:
Allows the cable modem/router to be remotely administered at port 8080. When enabled, navigate to http://CMIPAddress:8080/ to administer the cable modem/router remotely). You can find your CM: WAN IP address on the B asic Setup page.
Multicast Enable:
Allows multicast specific traffic (denoted by a multicast specific address) to be passed to and from the PCs on the private network behind the cable modem/router.
UPnP Enable:
Select Enable to enable the UPnP agent in the cable modem/router. If you are running an application that requires UPnP, check this box.
RgPassThrough:
Allows PCs behind the cable modem/router to bypass the cable modem/router DHCP server and NAT functions. PCs or other IP devices can be added to the passthrough table by entering the MAC addresses of the devices into the passthrough table.

IP Filtering

The IP Filtering page allows you to configure IP address filters in order to block Internet traffic to specific network device on your LAN. By entering starting and ending IP address ranges, you can configure which local PCs are denied access to the WAN.

To access the IP Filtering page:

1. Click Advanced in the menu bar.
2. Then click the IP Filtering submenu.

Figure 15 shows an example of the menu and Table 10 describes the items you can select.

Figure 15. Example of IP Filtering Page

To activate the IP address filter:

1. Enter the last byte (the numbers after the last period) of the IP address in Start Address and End Address.
2. Check the Enable box to the right of the entry to store settings.
3. Click the Apply button to activate the filter rules.

Table 10. IP Filtering Menu Option

Option: Description

Start/End Address:
Enter the last byte of the IP address. The upper bytes of the IP address are set automatically from the cable modem/router IP address.
Enable:
To activate the IP address filter, you must also check the Enable box and click Apply. You can disable this filter while retaining the addresses you entered for later use.

MAC Filtering

The MAC Filtering page allows you to configure MAC address filters in order to block Internet traffic to specific network devices on your LAN.

To access the MAC Filtering page:

1. Click Advanced in the menu bar.
2. Then click the MAC Filtering submenu.

Figure 16 shows an example of the menu and Table 11 describes the items you can select.

Figure 16. Example of MAC Filtering Page 

Table 11. MAC Filtering Menu Option

Option: Description

MAC Address:
PCs and other devices can be added to the MAC filter table by entering their MAC addresses into the Add MAC Address box, and clicking the Add MAC Address button. Internet traffic to and from each listed Address will be blocked.

Port Filtering

The Port Filtering page allows you to configure port filters in order to block Internet traffic to specific ports on all devices on your LAN. Similarly, you can prevent PCs from sending outgoing TCP/UDP traffic to the Internet from specific IP port numbers. This can be configured using the Port Filtering page.

To access the Port Filtering page:

1. Click Advanced in the menu bar.
2. Then click the Port Filtering submenu.

Figure 17 shows an example of the menu and Table 12 describes the items you can select.

Figure 17. Example of Port Filtering Page

For example, if you would like to block all PCs on the private LAN from accessing HTTP sites (or “web surfing”):

1. Set the Start Port to 80, the End Port to 80.
2. Set the protocol to TCP.
3. Check the Enable box to the right of the entry to store settings.
4. Click Apply button to activate the filter rules.

Table 12. Port Filtering Menu Option

Option: Description

Start/End Port: Enters the start and end port of the port filter range
Protocol: Filter either both TCP and UDP traffic or just UDP or just TCP

Forwarding

The Forwarding page allows you to run a publicly accessible server from your LAN by specifying the mapping of TCP/UDP ports to a local PC. It allows incoming requests to specific port numbers to reach a web server, FTP server, mail server, etc.

To access the Forwarding page,

1. Click Advanced in the menu bar.
2. Then click the Forwarding submenu.

Figure 18 shows an example of the menu and Table 13 describes the items you can select.

Figure 18. Example of Forwarding Page

To activate the port forwarding:

1. Enter the port range of the Internet traffic that you want to forward, and the IP address of the server to which you want to forward that traffic.
2. Select the protocol(s) to be forwarded.
3. Check the Enable box to the right of the entry to store settings.
4. Click the Apply button to activate the forwarding rules.

Table 13. Forwarding Menu Option

Option: Description

Local IP Address: Enter the IP address to which forwarded traffic should be sent.
Start/End Port: Enter the range of port numbers (start and end port) to forward. If only a single port is desired, enter the same port number in the Start and End locations.
Protocol: Select the protocol(s) to be forwarded.

_ Note: You may need to assign static IP addresses to devices on your LAN to insure that the port _forwarding you have set up will always apply to them.

Port Triggers

The Port Triggers page allows you to configure dynamic triggers to specific devices on the LAN. This allows for special applications that require specific port numbers with bi directional traffic to function properly. Applications such as video conferencing, voice, gaming, and some messaging program features may require these special settings.
Port Triggers are similar to Port Forwarding except that they are not static ports held open all the time. With the port triggering function, the cable modem/router detects outgoing data on a specific IP port number and opens corresponding target ports for incoming data. If no outgoing traffic is detected on the Trigger Range ports for 10 minutes, the Target Range ports will close.

To access the Port Triggers page:

1. Click Advanced in the menu bar.
2. Then click the P ort Triggers submenu.

Figure 19 shows an example of the menu and Table 14 describes the items you can select.

Figure 19. Example of port Triggers Page

To activate a port trigger

1. Enter the trigger and target ports range for the Internet traffic to forward to.
2. Select the forwarding protocol(s).
3. Check the Enable box to the right of the entry to store settings.
4. Click the Apply button to activate the forwarding rules.

Table 14. Port Triggers Menu Option

Option: Description

Trigger Range (Start / End Port): Enter the trigger range (starting and ending ports) of the application for which you want to enable port triggering. The application will send data from these ports.
Target Range (Start / End Port): Enter the target range (starting and ending ports) to open for the same application. The application will receive data on these ports.
Protocol: Select the protocol for this rule.

DMZ Host

The DMZ (De-militarized Zone) Host page allows you to configure a network device (e.g. a PC) to be exposed or visible directly to the Internet. This may be used if an application doesn’t work with port triggers. If you have an application that won’t run properly behind the NAT firewall, you can configure it for unrestricted two-way Internet access by defining it as a virtual DMZ host. Adding a client to the DMZ may expose your local network to various security risks because the client is not protected, so use this option as a last resort.

To access the DMZ Host page:

1. Click Advanced in the menu bar.
2. Then click the DMZ Host submenu.

Figure 20 shows an example of the menu.

Figure 20. Example of DMZ Host Page

To configure DMZ settings:

1. Enter the last byte of the LAN IP address of the PC or other device on your network that you want to configure as a DMZ host.
2. Click Apply.
   Note: If a specific PC is set as a DMZ Host, remember to set this back to “0” when finished with the needed application, since this PC will be effectively exposed to the public Internet.
   Note: You may need to assign your DMZ host a static IP address on your LAN to insure that it will always be at that address.

RIP Setup

The RIP Setup page allows you to configure RIP (Router Information Protocol) parameters. RIP automatically identifies and uses the best known and quickest route to any given destination address to help reduce network congestion and delays.
RIP is a protocol that requires negotiation from both sides of the network (e.g. both the cable modem/router and your service provider’s CMTS (Cable Modem Termination System)). Your service provider will normally set this up based on their knowledge of their CMTS settings.

To access the RIP Setup page:

1. Click Advanced in the menu bar.
2. Then click the RIP Setup submenu.

Figure 21 shows an example of the menu and Table 15 describes the items you can select.

Figure 21. Example of RIP Setup Page

Note: RIP messages will only be sent when the cable modem/router is configured for Static IP Addressing (see the Basic – Setup page).

It is unlikely that your cable Internet service supports this mode. If they do, and you want to enable RIP, you will need to ask for the CMTS’s key name and number. You may need additional information.

To enable the cable modem/router to perform RIP, do the following (this example uses BRCMV2 as the RIP Authentication Key and 1 as the Key ID):

• To turn on RIP MD5 Authentication, and check the Enable box.
• To specify a RIP MD5 Authentication Key String, type BRCMV2 for this example. key name = a string value to match CMTS key name value
• To specify a RIP MD5 Auth Key ID, type 1. key number = a number to match the CMTS key number value
• To change the RIP announcement interval, enter a number in seconds. reporting interval by default = 30 seconds
• To specify a RIP unicast destination IP address, enter the IP address and subnet mask.

Table 15. RIP Setup Menu Option

Option: Description

RIP Authentication Check this box to enable RIP authentication for routing protocols
RIP Authentication Key Enter the set of keys for your interface.
RIP Authentication Key ID Enter the ID to identify the key used to create the authentication data.
RIP Reporting Interval Enter the interval at which to update routing table.
RIP Destination IP Address Enter the destination IP address for RIP.
RIP Destination IP Subnet Mask Enter the subnet mask for the destination IP address.

6: Firewall Menu Options

The Firewall Menu lets you:

Configure web contents filter
View the local and remote logs

Web Filter

The Web Filter page allows you to block or exclusively permit different types of data through the cable modem/router from the WAN to the LAN.
To access the Web Filter page:

1. Click Firewall in the menu bar.
2. Then click the Web Filter submenu.

Figure 22 shows an example of the menu and Table 16 describes the items you can select.

Figure 22. Example of Web Filter Page

To enable web content filter:

1. Click the appropriate check box. A check-mark will appear.
2. When you are done with your selections, click on the Apply button.

Table 16. Web Filter Menu Option

Option:  Description

Filter Proxy: Check this box to filter proxies.
Filter cookies: Check this box to filter cookies.
Filter Java: Check this box to filter Javas.
Applets: Check this box to filter Applets.
Filter ActiveX: Check this box to filter ActiveX.
Filter Popup: Windows Check this box to filter popup windows.
Port Scan Detection: Detects and blocks port scan activity originating on both the LAN and WAN.
Block Fragmented IP packets: Prevents all fragmented IP packets from passing through the firewall.
IP Flood Detection: Detects and blocks packet floods originating on both the LAN and WAN.
Firewall Protection: Turns on the Stateful Packet Inspection (SPI) firewall features.

Note: Java applets, ActiveX controls, and popup windows function filtering will fail if the web pages are sent in uncompressed format to the web browser.

Local Log

The Local Log page allows you to configure firewall event log reporting via email alerts. Individual emails can be sent out automatically each time the firewall is under attack. A local log is also stored within the modem and displayed within this page.
To access the Local Log page:

1. Click Firewall in the menu bar.
2. Then click the Local Log submenu.
   Figure 23 shows an example of the menu and Table 17 describes the items you can select.

To enable the automatic email alerts:

1. Configure the email address you want to send alerts to. You also need to configure the email account you will send from (this may be the same account). This includes the SMTP (outgoing)/ mail server address, together with username and password. You may need to contact your service provider to find the information.
2. Check the Enable box and click the Apply button.

Figure 23. Example of Remote Log Page

Table 17. Local Log Menu Option

Option: Description

Contact Email: Address Enter the email address where you want to receive the alert email.
SMTP Server Name: Enter the SMTP (Outgoing) mail server address of the email account you will send from.
SMTP Username: Enter the username of the email account you will send from.
SMTP Password: Enter the password of the email account you will send from.
E-mail Alerts: Check to enable sending alert email, when an attack is detected.

Remote Log

The Remote Log page allows you to send firewall attack reports to a standard SysLog server. It is useful to log volumes of instances over a long period of time. Individual attack or configuration items can be selected that will be sent to the SysLog server so that only the items of interest can be monitored. Permitted connections, blocked connections, known Internet attack types, and cable modem/router configuration events can also be logged. The SysLog server must be on the same subnet as the Private LAN behind the cable modem/router (typically 192.168.0.x).

To access the Remote Log page:

1. Click Firewall in the menu bar.
2. Then click the Remote Log submenu

Figure 24 shows an example of the menu and Table 18 describes the items you can select.

Figure 24. Example of Remote Log Page

Below is a complete list of the capable SysLog server attack/notification types and their format. The generic format of sysLog messages for traffic or administration-related events is:
MMM DD HH:MM:SS YYYY SYSLOG[0]: [Host HostIP] Protocol SourceIP,SourcePort –> DestIP,DestPort EventText

Table 18. SysLog Server Event Format

Parameter: Description

MMM: The three-letter abbreviation for the month (e.g., JUN, JUL AUG, etc.)
DD: The two-digit day of the month (e.g., 01, 02, 03, etc.)
HH:MM:SS: The time displayed as two-digit values for the hour, minute, and second, respectively.
YYYY: The four-digit year.
HostIP: The IP address of cable modem/router sending the SysLog event. This is the LAN IP Address on the Basic – Setup page.
Protocol: Can be one of the following: “TCP”, “UDP”, “ICMP”, “IGMP” or “OTHER”. In the case of “OTHER” the protocol type is displayed in parentheses (). For ICMP packets, the ICMP type is displayed in parentheses.
Source IP: The IP address of the originator of the session/packet.
Source Port: The source port at the originator.
Dest IP: The IP address of the recipient of the session/packet.
Dest Port: The destination port at the recipient.
Event Text: A textual description of the event.

The format of SysLog messages for informational events is simplified:
MMM DD HH:MM:SS YYYY SYSLOG[0]: [Host HostIP] EventText

The table below lists all events that can be sent to the SysLog server.

Table 19. SysLog Server Event and Meaning

Event Text: Meaning

ALLOW: Inbound access r equest: An inbound request was made, and accepted, from a public network client to use a service hosted on the firewall or a client behind the firewall.
ALLOW: Outbound access request: An outbound request was made, and accepted, from a public client to use a service hosted on a public network server.
DENY: Inbound or outbound access request: A request to traverse the firewall by a public or private client violated the security policy, and was blocked.
DENY: Firewall interface access request: A request was made to the public or private firewall interface by a public or private client that violated the security policy, and was blocked.
FAILURE: User interface login (Invalid username or password): An attempt was made to login to the user interface, and access was denied because the username and/or password was incorrect.
SUCCESS: User interface login: An attempt was made to login to the user interface, and access was allowed.
ALLOW: User interface access [request]: An HTTP GET or POST request was made by an authenticated user to the user interface.
DENY: Inbound or outbound [internet attack name] attack: A known internet attack was detected attempting to traverse thefirewall, and was blocked. Examples of known internet attacks are Ping Of Death, Teardrop, WinNuke, XmasTree, SYN Flood, etc.
DENY: Firewall interface [internet attack name] attack: A known internet attack directed at the firewall itself was detected and blocked. Examples of known internet attacks are Ping Of Death, Teardrop, WinNuke, XmasTree, SYN Flood, etc.
Firewall Up: The public interface (WAN) connection is up, and the firewall has begun to police traffic, or the firewall was previously disabled, and the user has enabled it through the user interface.
Remote config management enabled [port#]: Remote configuration management (via HTTP through the specified port # on the public interface) has been enabled via the user interface.
Remote config management disabled: Remote configuration management has been disabled via the user interface.
Time Of Day established: The system established the current system time via the DOCSIS cable modem registration process. The system time is used by the firewall to timestamp events.
Public Network Interface up (IP address x.x.x.x): The firewall successfully obtained an IP address for the public network (WAN) interface via DHCP. This process takes place after the cable modem registration process successfully completes.

7: Parental Control Menu Options

The Parental Control Menu lets you:

Configure the rules for Internet access based on user or time period
Configure the rules to block certain Internet contents and certain web sites
View the event logs related to parental control

To set up Parental Control, you first set up Policies in the Basic Setup Menu. Next, you assign a user name and password for each user on your network. Finally you apply the Policies to individual users in the User Setup Menu. When you enable Parental Control, each user must log on to view Internet content. The content a user may access will be defined by the policy that you assigned to that user. A user profile may optionally be applied to a specific computer, so that no login is required for users of that computer.

Basic

This Basic Setup page allows you to configure rules which block certain Internet content and certain Web sites. An override password and access duration timer allow user override of the content filter settings. When entered, these allow a user Internet access without the constraint of the rules entered until the timer expires.

To access the Basic page:

1. Click Parental Control in the menu bar.
2. Then click the Basic submenu.

Figure 25 shows an example of the menu and Table 20 describes the items you can select.
Note: Always remember to click the Apply button to complete changes on this page.

Figure 25. Example of Basic Page

Table 20. Basic Setup Menu Option

Option: Description

Enable Parental Control: Check the box to enable Parental Control.
Content Policy Configuration: Enter a name for a content policy, and click Add New Policy.
Keyword List: Enter a keyword in the field at the bottom of the keyword list, and click Add Keyword. The keyword is associated with the respective entries in the Blocked and Allowed Domain Lists. See the User Setup page for more
details.
Content Policy List: Pull-down list that shows Policy Names that you have created. Select the policy you want to define or edit.
Blocked Domain List: Type the domain name and add this domain to be blocked item and tied to a particular rule name. Blocked Domain feature can be time constrained to certain parts of the day or night via the settings from the Parental Control – ToD Filter page.
Allowed Domain List: Type the domain name and add this domain to be exclusively passed item and tied to a particular rule name. Allowed Domain feature can be time constrained to certain parts of the day or night via the settings from the T Parental Control – ToD Filter page.
Override Password: Enter the password and access duration timer for user override of the content filter settings.

User Setup

The User Setup page is the master page to which each individual “user” is linked to a specified time access rule, content filtering rule, and login password.

To access the User Setup page:

1. Click Parental Control in the menu bar.
2. Then click the User Setup submenu

Figure 26 shows an example of the menu and Table 21 describes the items you can select.
Note: Always remember to click on the appropriate Apply, Add or Remote button to store and activate the settings.

Figure 26. Example of User Setup Page

Table 21. User Setup Menu Option

Option: Description

User Configuration: Enter a user name (e.g. Mom, Dad, Bro, Sis) and click Add User.
Users Settings: Select a user from the drop-down list. Click the checkbox to enable parental control for this user.
Password: Enter the password for this user.
Re-Enter Password: Re-enter (confirm) the password for this user.
Trusted User: Select Enable to grant this user access to all Internet content regardless of any policy or time settings.
Content Rule: Select the content policy for this. The content policy is defined in the Parental Control – Basic page.
White List Only: Click this checkbox to limit the user to visit only the sites specified in the Allowed Domain List (see Parental Control – Basic page) of his/her content policy.
Time Access Rule: Select the access time rule for this user. The content policy is defined in Parental Control – ToD Filter page.
Session Duration: Enter the session duration time to limit this user’s Internet access time.
Inactivity Time: Configure the inactivity timeout for this user to re- login. If there is no Internet activity for the specified amount of time (in minutes), the user must login again to continue using the Internet.

When all above information has been entered, click the Apply button to activate these settings.
Repeat for each user.

Trusted Computers: Enter the MAC address of a computer or other device to bypass the login requirement. This computer or device will always have access as defined by the User profile above.

When the above information has been entered, click the Apply button to activate these settings.
Repeat for each user.

ToD Filter (Time of Day Filter)

The ToD page allows you to configure the Internet access policies according the time of day settings.
This page is tied to the Parental Control – User Setup page. You can define up to 30 time access policies. You can define policies that block all public Internet traffic for entire days or for specific time periods within each day. You can combine these policies in any way you want.

To access the ToD Filter page:

1. Click Parental Control in the menu bar.
2. Then click the ToD Filter submenu.

Figure 27 shows an example of the menu and Table 22 describes the items you can select.

Note: Always remember to click on the appropriate Apply, Add or Remote button to store and activate the settings. 

Figure 27. Example of ToD Filter Page

Table 22. ToD Filter Menu Option

Option: Description

Time Access Policy Configuration Enter a name for the time access policy and click Add New Policy.
Time Access Policy List: Select a policy from the drop-down list. Click the Enable checkbox to enable this rule.
Days to Block: Click the checkboxes of the days that this rule applies to.
Time to Block: Click the checkbox All Day to define this policy to block Internet access for the entire day of each day selected – or enter the start and stop times of the periods you want to block access.
Note: If you want to allow access for only a part of the day, you may need to create and apply two time policies. See example below.

Example of Time to Block – create and apply two time policies to allow access Mon – Fri 7:00pm – 9:00pm:

Time Policy Name:  Days to Block: Time to Block

Weekday I:  Mon – Fri 12:00am:   – 7:00pm
Weekday II:  Mon – Fri 9:00pm:   – 12:00am

Select both Weekday I and Weekday II at User/Time Access Rule.

Local Log

The Local Log page shows you the events related to the settings of Parental Control. This table is a running list of the last 30 Parental Control access violations that include the following items on Internet traffic:

• If the user’s internet access is blocked. (time filter)
• If a blocked keyword is detected in the URL.
• If a blocked domain is detected in the URL.
• If the online lookup service detects that the URL falls in a category that is blocked.

To access the Local Log page:

1. Click Parental Control in the menu bar.
2. Then click the Local Log submenu.

Figure 28 shows an example of the menu.

8: Wireless Menu Options

The Wireless Menu lets you:
Configure cable modem/router to serve as a wireless access point (AP)
Configure essential and advanced settings of wireless network
Configure guest network for temporary visitors
Configure WMM QoS

Note: Your cable modem/router has been preconfigured to support wireless connections without any further configuration. Please see page 10 for details.
Most users will not need to read this chapter. 

Radio

The Radio page allows you to modify wireless settings.

To access the Radio page:

1. Click Wireless in the menu bar.
2. Then click the Radio submenu.

Figure 29 shows an example of the menu and Table 23 describes the items you can select.

Figure 29. Example of Radio Page

Table 23. Radio Menu Option

Option: Description

Wireless: Select Enable to enable the wireless function.
Country: Your device is configured for operation in the U.S. only.
Output Power: Set the strength of the wireless signal that the cable modem/router transmits.
802.11 Band: Your device supports 2.4 GHz only.
802.11n-mode: In Auto mode, your cable modem/router will automatically adjust to avoid interference with neighboring devices.
Bandwidth: Specify radio frequency bandwidth, either 20MHz single, or 40MHz (dual channel), that the cable modem/router will use if 802.11n mode is configured as Automatic and the Control Channel is configured as Automatic.
Sideband for Control Channel (40 MHz only): You may select Sideband and the secondary extension channels if your cable modem/router is operating at 40 MHz bandwidth and the 802.11n-mode is configured as Auto.
Control Channel: Select the channel for AP operation next to the drop- down list box. The current channel number is displayed. The list of detailed control channel and extension channels are shown in the Table below.

Table 24. Country Extension Channel List

Control Channel: Sideband for Control Channel: Extension Channe

US Channel 1-7: Lower: Channel Number + 4
US Channel 5-11: Upper: Channel Number – 4

Example 1: If your control channel is set to 1, the extension channel will be transmitted on channel 5. The total bandwidth of the signals on channel 1 and 5 equals 40 MHz.
Example 2: If your control channel is set to 11, the extension channel will be transmitted on channel 7. The total bandwidth of the signals on channel 11 and 7 equals 40 MHz.

Primary Network

The Primary Network page allows you to configure the primary wireless network and its security settings. Strong security is the best way to prevent unauthorized wireless network access. This page provides Automatic Security Configuration to simplify the configuration process.

• Broadcom’s SecureEasySetup (SES) technology dramatically simplifies installation by automating the processes of configuring new wireless networks and adding devices to existing networks.
• SES establishes a private connection between the devices and automatically configures the network’s SSID and WPA-Personal security settings. It configures a new network only on each new device that is authorized to join the network.

To access the Primary Network page:

1. Click Wireless in the menu bar.
2. Then click the Primary Network submenu.

Figure 30 shows an example of the menu and Table 25 describes the items you can select.

Figure 30. Example of Primary Network Page

Table 25. Primary Network Menu Option

Option: Description

Primary Network: Select Enable to enable primary wireless network.
Network Name (SSID): Set the Network Name (also known as SSID) of the wireless network. This is a 1-32 ASCII character string.
Closed Network Select Enable to suppress broadcast of the SSID.
WPA: WiFi Protected Access (WPA) offers stronger encryption than WEP. Enable WPA alone if you have a RADIUS server – otherwise WPA-PSK.
WPA-PSK: Offers stronger encryption than WEP. When enabled, you must also enter a Pre-Shared Key.
WPA2: Offers state-of-the-art security. Enable WPA2 alone only if you have a RADIUS server; otherwise use WPA2-PSK.
WPA2-PSK: Offers state-of-the-art security. When enabled, you must also enter a Pre-Shared Key below.
WPA/WPA2 Encryption: Select Enable to use WPA/WPA2 encryption.
WPA Pre-Shared Key: Enter a 8-63 ASCII character string if you have enabled WPA-PSK or WPA2-PSK.
RADIUS Server: If you’re using a RADIUS server, enter it’s IP address here. The RADIUS server may be on either public network (WAN) or private network (LAN).
RADIUS Port (Relevant only when the RADIUS server is enabled): Enter the UDP port number of the RADIUS server. The default port is 1812.
RADIUS Key (Relevant only when the RADIUS server is enabled) : Enter the RADIUS Key.
Group Key Rotation Interval (Relevant only when the RADIUS server is enabled) : When enabled, the cable modem/router generates the best possible random group key and updates all key-management capable clients periodically. Set to zero to disable periodic rekeying.
WPA/WPA2 Re-auth Interval: Interval (in seconds) at which the cable modem/router (if using WPA-PSK key management) or RADIUS server (if using WPA key management) sends a new group key out to all clients. The re-keying process is the WPA equivalent of automatically changing the WEP key for an AP and all stations in a WLAN on a periodic basis.
WEP Encryption: WEP Encryption can be set to WEP 128-bit, 64-bit, or Disable. Both the wireless clients and the cable modem/router must use the same WEP key.
Shared Key Authentication: Select Enable to enable. Shared Key authentication is only available when WEP is enabled.
802.1x Authentication (only available when WEP is enabled): Select Enable to enable 802.1x authentication.
Network Key 1-4: You can pre-define up to 4 keys for 64-bit or 128-bit WEP. 64-bit keys require 10 hexadecimal digits and 128-bit key require 26 hexadecimal digits.
Current Network Key: Select one of the four pre-defined keys as the current network key.
PassPhase: Enter a word or group of printable characters and click Generate WEP keys to generate WEP encryption key. These characters are case sensitive.
Generate WEP Keys Click to generate 4 WEP keys automatically. Automatic Security Configuration: Select the mode of push button.
SES: SES (Secure Easy Setup) is a technology developed by Broadcom. SES lets you configure the SSID and encryption keys on both the cable modem/router and the client with the press of a button.
WPS: WPS (WiFi Protected Setup) is a protocol to simplify the process of configuring security on wireless networks.
Device Name: Enter a name to identify this cable modem/router in WPS network.
WPS Setup AP PIN: PIN (Personal Identification Number) is the number of your PC or game machine. When a WPS-supported device tries to connect to this cable modem/router, you have to enter its PIN into the WPS Setup AP’s PIN field, then click Configure.
WPS Add Client: Select WPS mode to be deployed.
Push-Button: In Push-Button mode, then user only needs to push the WPS button on the cable modem/router. Then, within 2 minutes, activate WPS on your client device(s).
PIN: For devices that require a PIN, enter the PIN in the WPS Add Client PIN’s field, and then click Add.

Create SES Network

This action button generates a new SES network, applies the configuration to the wireless interface, and stores the settings to non-volatile memory. It enables WPA-PSK authentication and generates a unique Network Name (SSID) and random, 16-character Pre-Shared Key (PSK). The pop-up window shown below informs the user a SES network has been successfully created.

Figure 31. SES Configuration Window – Success!

Open SES Window

This button opens a window that allows a SES client to connect. The window remains open for 2 minutes. Only 1 SES client may connect during an Open Window period. If you  have more than 1 client to connect to your SES, you must open the window multiple times.
When the SES window is open, the pop-up window below indicates the cable modem/router is waiting for a SES client.

Figure 32. SES Configuration Window – Waiting!

Once a SES client successfully connects, the pop-up window indicates success as shown below.

Figure 33. SES Configuration Window – Success!

If a SES client does not connect during the 2-minute open window period, the pop-up window indicates a timeout error as shown below.

Figure 34. SES Configuration Window – Timeout!

Finally, if the current security configuration does not meet the SES requirements of WPA-PSK authentication with TKIP, the window will not open and the error message shown below will be displayed.

Figure 35. Authentication Error Message

Guest Network

The Guest Network page allows you to configure a guest network. A guest network is a small section of an organization’s computer network designed for use by temporary  visitors. This guest network often provides full Internet connectivity, but it also strictly limits access to any internal (intranet) Web sites or files.
Traditionally, you needed to use different APs to configure different Basic Service Sets (BSSs). Your cable modem/router supports Multiple SSID which allows you to use the same access point to provide several BSSs simultaneously. You can then assign various privileges to different SSIDs and associated networks.

• Up to four BSSs are allowed on one cable modem/router simultaneously, one for Admin access and three for Guest Networks.
• If you are using WEP, you must use different WEP keys for different BSSs.
• You should use different PSKs for different BSSs if you are using WPA/WPA2.

To access the Guest Network page:

1. Click Wireless in the menu bar.
2. Then click the Guest Network submenu.

Figure 36 shows an example of the menu and Table 26 describes the items you can select.

Figure 36. Example of Guest Network Page

Table 26. Guest Network Menu Option

Option: Description

Guest Network: Select Enable to enable guest network.
Guest Network Name (SSID): Enter a name for the guest network. Closed Network Select Enable to supress broadcast of the SSID.
WPA: WiFi Protected Access (WPA) offers stronger encryption than WEP. Enable WPA alone if you have a RADIUS server – otherwise WPA-PSK.
WPA-PSK: Offers stronger encryption than WEP. When enabled, you must also enter a Pre-Shared Key.
WPA2: Offers state-of-the-art security. Enable WPA2 alone only if you have a RADIUS server; otherwise use WPA2-PSK.
WPA2-PSK: Offers state-of-the-art security. When enabled, you must also enter a Pre-Shared Key below.
WPA/WPA2 Encryption: Select Enable to use WPA/WPA2 encryption.
WPA Pre-Shared Key: Enter a 8-63 ASCII character string if you have enabled WPA-PSK or WPA2-PSK.
RADIUS Server: If you’re using a RADIUS server, enter it’s IP address here. The RADIUS server may be on either public network (WAN) or private network (LAN).
RADIUS Port (Relevant only when the RADIUS server is enabled): Enter the UDP port number of the RADIUS server. The default port is 1812.
RADIUS Key (Relevant only when the RADIUS server is enabled): Enter the RADIUS Key.
Group Key Rotation Interval (Relevant only when the RADIUS server is enabled): When enabled, the cable modem/router generates the best possible random group key and updates all key-management capable clients periodically. Set to zero to disable periodic rekeying.
WPA/WPA2 Re-auth I nterval: Interval (in seconds) at which the cable modem/router (if using WPA-PSK key management) or RADIUS server (if using WPA key management) sends a new group key out to all clients. The re-keying process is the WPA equivalent of automatically changing the WEP key for an AP and all stations in a WLAN on a periodic basis.
WEP Encryption: WEP Encryption can be set to WEP 128-bit, 64-bit, or Disable. Both the wireless clients and the cable modem/router must use the same WEP key.
Shared Key Authentication: Select Enable to enable. Shared Key authentication is only available when WEP is enabled.
802.1x Authentication (only available when WEP is enabled): Select Enable to enable 802.1x authentication.
Network Key 1-4: You can pre-define up to 4 keys for 64-bit or 128-bit WEP. 64-bit keys require 10 hexadecimal digits and 128-bit key require 26 hexadecimal digits.
Current Network Key: Select one of the four pre-defined keys as the current network key.
PassPhase: Enter a word or group of printable characters and click Generate WEP keys to generate WEP encryption key. These characters are case sensitive.
Generate WEP Keys: Click to generate 4 WEP keys automatically.
DHCP Server: Select Enable to deploy DHCP server for this guest SSID.
IP Address: Enter the IP address to be the default cable modem/router address for clients connected this guest network.
Subnet Mask: Enter the subnet mask for this guest network.
Lease Pool Start: Enter the start IP address of this DHCP address pool.
Lease Pool End: Enter the end IP address of this DHCP address pool.
Lease Time: Enter the leased time for DHCP clients. DHCP clients will resend DHCP request before expiration. Maximum value is 86400 seconds.

Advanced

The Advanced page allows you to configure advanced wireless settings. Most users will have no
need to change these settings.
To access the Advanced page:

1. Click Wireless in the menu bar.
2. Then click the Advanced submenu.

Figure 37 shows an example of the menu and Table 27 describes the items you can select.

Figure 37. Example of Advanced Page

Table 27. Advanced Menu Option

Option: Description

54gTM Mode: Auto by default. Basic Rate Set Select the wireless transmission rate to a particular speed or leave it as default (Auto) to allow the AP adjusts speed automatically.
54gTM Protection:
In Auto mode (Protection ON), the device will use RTS/CTS
control to improve 802.11g performance in mixed networks.
Turning protection OFF will maximize 802.11g throughput under
most conditions.
XPressTM Technology: When Xpress is turned on, aggregate throughput can improve significantly.
AfterburnerTM Technology: Afterburner technology is an enhancement for the 54g™ platform, Broadcom’s maximum performance implementation of the IEEE 802.11g standard.
Rate: Forces the transmission rate for the cable modem/router to a particular speed. Auto will provide the best performance in nearly all situations.
Beacon Interval: A beacon is a packet broadcast by the router to synchronize the wireless network. The default interval is 100 ms.
DTIM Interval: Interval of the Delivery Traffic Indication Message (DTIM). A DTIM field is a countdown field informing clients of the next window for listening to broadcast and multicast messages. When the router has buffered broadcast or multicast for associated clients, it sends the next DTIM with a DTIM Interval value. Its clients hear the beacons and awaken to receive the broadcast and multicast message. The default value is 1.
Fragmentation Threshold: This value specifies the maximum size for a packet before data is fragmented into multiple packets. If you experience a high packet error rate, you may slightly increase the fragmentation threshold. Setting the fragmentation threshold too low may result in poor network performance. Only minor reduction of the default value is recommended. In most cases, it should remain at its default value of 2346.
RTS Threshold: Using this setting can regulate your wireless network if you experience any inconsistent data flow. Make only minor adjustments to the default value of 2347.
NPHY Rate: Set the Physical Layer (NPHY) rate. These rates are only applicable when the 802.11n mode is configured as Automatic.
802.11n Protection: The 802.11g standards provide a protection method so 802.11g and 802.11b devices can co-exist in the same network without “speaking” at the same time. Do not disable 802.11n protection if there is a possibility that 802.11b or 802.11g devices will use your wireless network. In Auto mode, the wireless devices use RTS/CTS to improve 802.11n performance in mixed 802.11g/802.11b networks. Turn protection off to maximize 802.11n throughput under most conditions.
Multicast Rate: Specify the rate at which multicast packets are transmitted and received on your wireless network. Multicast packets are used to send a single message to a set of recipients in a defined group.
Teleconferencing, videoconferencing and group email are some examples of multicast applications. Specifying a high multicast rate may improve performance of multicast features. The rates are in Mbps. You can select Automatic, 1, 2, 5.5, 6, 9, 11, 12, 18, 24, 36, 48 and 54.

Access Control

This page allows you to control which wireless clients can access your wireless network. It also provides information about wireless clients connected to your access point.

To access the Access Control page:

1. Click Wireless in the menu bar.
2. Then click the Access Control submenu.

Figure 38 shows an example of the menu and Table 28 describes the items you can select.

Figure 38. Example of Access Control Page

Table 28. Access Control Menu Option

Option: Description

Wireless Interface: Select the wireless interface to configure the access control list.
MAC Restrict Mode: Select whether wireless clients with the specified MAC address are allowed or denied wireless access. To allow all clients, select Disabled.
MAC Addresses: Shows the list of wireless client MAC addresses to allow or deny based on the Restrict Mode setting. Valid MAC address formats are XX:XX:XX:XX:XX:XX and XX-XX-XX-XX-XX-XX.
Connected Clients: Shows the list of connected wireless clients. When a client connects (associates) to the network, it is added to the list; when a client leaves (disassociates) from the network, it is removed from the list. For each client, the age (in seconds), estimated average receive signal strength (in dBm), IP address, and host name are presented. The age is the amount of time elapsed since data was transmitted to or received from the client.

WMM (WiFi Multimedia)

The WMM page allows you to configure WMM (WiFi Multimedia) feature. WMM is a subset of the 802.11e wireless LAN (WLAN) specification that enhances quality of service (QoS) on a network by prioritizing data packets according to their categories. WMM enhances QoS at the wireless driver level. It provides a mechanism to prioritize wireless data traffic to and from the associated (WMM capable) stations.
If you enable the WMM feature, you may need to decide whether or not to broadcast cable modem/router’s network name. Broadcasting allows you to easily recognize your wireless network in the list of available networks. Once you have configured your wireless clients, it is recommended that you disable the broadcasting feature.

To access the WMM page:

1. Click Wireless in the menu bar.
2. Then click the WMM submenu.

Figure 39 shows an example of the menu and Table 29 describes the items you can select.

Figure 39. Example of WMM Page

Table 29. WMM Menu Option

Option: Description

WMM Support: Select On to include the WME Information Element in beacon frame.
No-Acknowledgement: Select On to not transmit acknowledgments for data.
Power Save Support: Select On to allow the AP (cable modem/router) queuing packets for stations/clients in power-save mode. Queued packets are transmitted when the station/client notifies AP that it has left power-save mode.
EDCA AP Parameters: Enter the transmit parameters for traffic transmitted from the AP to the STA (station) for the four Access Categories (AC): Best Effort (AC_BE), Background (AC_BK), Video (AC_VI) and Voice (AC_VO). Transmit parameters include Contention Window (CWmin and CWmax), Arbitration Inter Frame Spacing Number (AIFSN), and Transmit Opportunity Limit (TXOP Limit). There are also two AP-specific settings:
Admission Control: Specify if admission control is enforced for the Access Categories.
Discard Oldest First. Specify the discard policy for the queues. On discards the oldest first and Off discards the newest first.
EDCA STA Parameters: Specifies the transmit parameters for traffic transmitted from the STA (station) to the AP for the four Access Categories (AC): Best Effort (AC_BE), Background (AC_BK), Video (AC_VI), and Voice (AC_VO). Transmit parameters include Contention Window (CWmin and CWmax), Arbitration Inter Frame Spacing Number (AIFSN) and Transmit Opportunity Limit (TXOP Limit).

Bridging

The Bridging page allows you to configure WDS (Wireless Distribution System) feature.
Only those bridges listed in the Remote Bridges table will be granted access. APs must operate in the same channel to be bridged together.

To access the Bridging page:

1. Click Wireless in the menu bar.
2. Then click the Bridging submenu.

Figure 40 shows an example of the menu and Table 30 describes the items you can select.

Figure 40. Example of Bridging Page

Table 30. Bridging Menu Option

Option: Description

Wireless Bridging: Select to enable or disable wireless bridging.
Remote Bridges: Table of remote bridge MAC addresses authorized to establish a wireless bridge. Up to 4 remote bridges may be connected. Typically, you will also have to enter your AP’s MAC address on the remote bridge.

9: VPN (Virtual Private Network) Menu Options

The VPN Menu lets you:

Configure a VPN tunnel
  View VPN event logs

Basic Setting

This page allows you to enable VPN protocols and manage VPN tunnels. A virtual private network (VPN) is a computer network in which some of the links between nodes are carried by open connections or virtual circuits within some larger network (e.g., the Internet) as opposed to by physical wires, as in a traditional private network. A VPN can be used to separate the traffic of different user communities over an underlying network with strong security features.

To access the Basic page:

1. Click VPN in the menu bar.
2. Then click the Basic submenu.

Figure 41 shows an example of the menu and Table 31 describes the items you can select.

Figure 41. Example of Basic Page

Table 31. Basic Menu Option

Option: Description

L2TP Server: Select Enable to enable L2TP (Layer 2 Tunneling Protocol) server.
PPTP Server: Select Enable to enable PPTP (Point-to-Point Tunneling Protocol) server.
IPSec Endpoint: Select Enable to enable IPSec endpoint.

IPSec

The IPSec page allows you to configure IPSec tunnel and endpoint settings. A VPN tunnel is usually established in two phases. Each phase establishes a security association (SA), a contract indicating what security parameters cable modem/router and the remote IPSec cable modem/router will use.

• The first phase establishes an Internet Key Exchange (IKE) SA between the cable modem/router and the remote IPSec cable modem/router.
• The second phase uses the IKE SA to securely establish an IPSec SA through which the cable modem/router and remote IPSec cable modem/router can send data between computers on the local network and remote network.

Before IPSec VPN configuration, try to familiarize yourself with terms like IPSec Algorithms, Authentication Header and ESP protocol.

IPSec Algorithms
The ESP and AH protocols are necessary to create a Security Association (SA), the foundation of an IPSec VPN. An SA is built from the authentication provided by the AH and ESP protocols. The primary function of key management is to establish and maintain the SA between systems. Once the SA is established, the transport of data may commence.
AH (Authentication Header) Protocol
The AH protocol (RFC 2402) was designed for integrity, authentication, sequence integrity (replay resistance), and non-repudiation but not for confidentiality, for which the ESP  was designed.
In applications where confidentiality is not required or not sanctioned by government encryption restrictions, an AH can be employed to ensure integrity. This type of implementation does not protect the information from dissemination but will allow for verification of the integrity of the information and authentication of the originator.
ESP (Encapsulating Security Payload) Protocol
The ESP protocol (RFC 2406) provides encryption as well as the services offered by AH. ESP authenticating properties are limited compared to the AH due to the non inclusion of the IP header information during the authentication process. However, ESP is sufficient if only the upper layer protocols need to be authenticated. An added feature of the ESP is payload padding, which further protects communications by concealing the size of the packet being transmitted.

To access the IPSec page:

1. Click VPN in the menu bar.
2. Then click the IPSec submenu.

Figure 42 shows an example of the menu and Table 32 describes the items you can select.

Figure 42. Example of IPSec Page

Table 32. IPSec Menu Option

Option: Description
Tunnel: This is a pull-down list of VPN Names defined below. Select the specific VPN tunnel to configure. Name Enter a VPN name and click Add New Tunnel.
Local Endpoint Settings: Configure the local network located at your cable modem/router’s AN side.
Address   Group Type: Define the local address type. Select IP Subnet to protect the whole subnet; select Single IP address to protect a single PC or device; select IP address range to protect several PCs, or devices.
Subnet: Enter the subnet scale for address group.
Mask: Enter the subnet mask for address group.
Identity Type: Select the type to identify the cable modem/router. The choices are:WAN IP address, LAN IP address, FQDN (Fully Qualified Domain Name) or Email address.
Identity: Enter the value corresponding to the selected identity type.
Remote Endpoint:
Settings Record the parameters of the network on which the peer VPN is located.
Address Group Type: Define the local address type. Select IP Subnet to protect the whole subnet; select Single IP address to protect a single PC; select IP address range to protect several PCs.
Subnet: Enter the subnet for address group.
Mask: Enter the subnet mask for address group.
Identity: Type Select the type to identify the cable modem/router. The choices are WAN IP address, IP address, FQDN or Email address. Identity Enter the value corresponding to the selected identity type.
Network Address Type: Enter the IP address or domain name of the peer VPN cable modem/router. You can select IP address, which is typically suitable for static public IP addresses or FQDN, which is typically suitable for dynamic public IP address.
Remote Address: Enter IP address according to the Network Address Type. IPSec Settings Configure the IPSec protocol related parameters.
Pre-Shared Key: Enter a key (Pre-Shared key) for authentication.
Phase 1DH Group:
Select the Diffie-Hellman key group (DHx) you want to use for encryption keys.
DH1: uses a 768-bit random number
DH2: uses a 1024-bit random number
DH5: uses a 1536-bit random number.
Phase 1 Encryption:
Select the key size and encryption algorithm to use for data communications.
DES: a 56-bit key with the DES encryption algorithm
3DES: a 168-bit key with the DES encryption algorithm. Both the cable modem/router and the remote IPSec router must use the same algorithms and key, which can be used to encrypt and decrypt the message or to generate and verify a message authentication code. Longer keys require more processing power, resulting in increased latency and decreased throughput.
AES: AES (Advanced Encryption Standard) is a newer method of data encryption that also uses a secret key. This implementation of AES applies a 128-bit key to 128-bit blocks of data. AES is faster than 3DES.
Here you have the choice of AES-128, AES-192 and AES-256.
Phase 1 Authentication:
Select the hash algorithm used to authenticate packet data in the IKE SA.
SHA1: generally considered stronger than MD5, but it is also slower.
MD5 (Message Digest 5): produces a 128-bit digest to authenticate
packet data.
SHA1 (Secure Hash Algorithm): produces a 160-bit digest to
authenticate packet data.
Phase 1 SA Lifetime:
In this field define the length of time before an IKE SA automatically renegotiates. This value may range from 120 to 86400 seconds. A short SA lifetime increases security by forcing the two VPN cable modem/router’s to update the encryption and authentication keys.
However, every time the VPN tunnel renegotiates, all users accessing remote resources are temporarily disconnected.

Phase 2 Encryption:
Select the key size and encryption algorithm to use for data
communications.
Null: No data encryption in IPSec SA. Not recommended.
DES: a 56-bit key with the DES encryption algorithm
3DES: a 168-bit key with the DES encryption algorithm. Both the cable
modem/router and the remote IPSec router must use the same
algorithms and key , which can be used to encrypt and decrypt the
message or to generate and verify a message authentication code. Longer
keys require more processing power, resulting in increased latency and
decreased throughput.
AES: Advanced Encryption Standard is a newer method of data
encryption that also uses a secret key. This implementation of AES
applies a 128-bit key to 128-bit blocks of data. AES is faster than 3DES.
Here you have the choice of AES-128, AES-192 and AES-256.
Phase 2 Authentication: Select the hash algorithm used to authenticate packet data in the IKE SA. SHA1 is generally considered stronger than MD5, but it is also slower.
Phase 2 SA Lifetime: In this field define the length of time before an IPSec SA automatically renegotiates. This value may range from 120 to 86400 seconds.
Key Management: Select to use IKE (ISAKMP) or manual key configuration in order to set up a VPN.
IKE Negotiation Mode: Select how Security Association (SA) will be established for each connection through IKE negotiations. Main Mode: ensures the highest level of security when the communicating parties are negotiating authentication (phase 1). Aggressive Mode: quicker than Main Mode because it eliminates several steps when the communicating parties are negotiating authentication (phase 1).
Perfect Forward Secrecy (PFS): Perfect Forward Secret (PFS) is disabled by default in phase 2 IPSec SA setup. This allows faster IPSec setup, but is not as secure. You can select DH1, DH2 or DH5 to enable PFS.
Phase 2 DH Group: Select DHx after enabling PFS.
Replay Detection: Select Enable to enable replay detection. As VPN setup is processing intensive, the system is vulnerable to Denial of Service (DOS) attacks.
The IPSec receiver can detect and reject old or duplicate packets to protect against replay attacks.
NetBIOS Broadcast Forwarding: Select Enable to send NetBIOS (Network Basic Input/Output System) packets through the VPN connection. NetBIOS packets are TCP or UDP packets that enable a computer to find other computers. It may sometimes be necessary to allow NetBIOS packets to pass through VPN tunnels in order to allow local computers to find computers on the remote network and vice versa.
Dead Peer Detection: Select Enable to force the cable modem/router to periodically detect if the remote IPSec cable modem/router is available or not.
Manual Encryption Key: If Manual mode is selected in the Key Management field, enter a 16 hexadecimal digits manual encryption key for encryption.
Manual Authentication Key: Enter a 32 hexadecimal digit unique authentication key to be used by IPSec.
Inbound SPI Enter a unique SPI (Security Parameter Index) for inbound SPI.
Outbound SPI Enter a unique SPI (Security Parameter Index) for outbound SPI.

L2TP/PPTP

The L2TP/PPTP page allows you to configure server and security settings. The L2TP (Layer 2 Tunneling Protocol) and PPTP (Point-to-Point Tunneling Protocol) both allow PPP frames to be tunneled through the network. PPTP is a Microsoft proprietary protocol, which is very similar to L2TP.

To access the L2TP/PPTP page:

1. Click VPN in the menu bar.
2. Then click the L2TP/PPTP submenu.

Figure 43 shows an example of the menu and Table 33 describes the items you can select.

Figure 43. Example of L2TP/PPTP Page

Table 33. L2TP/PPTP Menu Option

Option:  Description

PPP Address Range (Start/End): Configure the dedicated IP address pool for L2TP/PPTP. The LAN IP subnet at one end of the VPN tunnel must be different from the LAN IP subnet at the other end of the VPN tunnel. For example, if one side’s LAN subnet is 192.168.0.x, then the other side should be 192.168.1.x (where the subnet mask in this example is 255.255.255.0).
PPP Security (MPPE Encryption): Select Enable to enable MPPE (Microsoft Point-to-Point Encryption). MPPE is used to enhance the confidentiality of PPP-encapsulated packets. It uses the RSA RC4 encryption algorithm.
Username: Enter the user name for the L2TP or PPTP tunneling.
Password: Enter the password for the L2TP or PPTP tunneling.
Confirm Password: Re-enter to confirm the password.
User List: Show the existing user list.
L2TP Server (Preshared Phrase): Enter a key (Pre-Shared key) for authentication. This key is used by IPSec to validate the computer as a trusted machine.

Event Log

The Event Log page shows the VPN event log.

To access the Event Log page:

1. Click VPN in the menu bar.
2. Then click the Event Log submenu.

Figure 44 shows an example of the menu and Table 34 describes the items you can select.

Figure 44. Example of Event Log Page

Table 34. Event Log Menu Option

Option: Description

Time: Shows the local time mapping to a certain log event.
Description: Shows detailed information of a VPN event log.

Appendix A: Tips for setting up computers and other devices on a wireless

network

This appendix provides tips for wireless setup up computers and/or other devices that have built-in wireless capabilities and/or a wireless adapter. This information supplements information in chapters 1 and 2.
_ Note that for each computer or other device added to your wireless network, you will need to take _appropriate steps for setting up that computer or other device. To do that, select one of the possibilities for that computer or other device below:

Most newer Windows 7, Vista, and XP computers have built-in wireless networking capabilities and do not require the installation of a wireless adapter. If this is the case, you set up that computer’s wireless connection using the Windows 7, Vista, or XP connect utility. See the sections below on connecting Windows 7 (page 98), Vista (page 98), or XP (page 100) computers with built-in wireless capabilities.
Some computers may have built-in wireless networking capabilities, but do not use the Windows 7, Vista, or XP utility to configure their device. These computers are covered on page 101 under Connecting Some Wireless-enabled Computers or other Devices (including theiPhone or other cellular phones and the iPod Touch) to the Cable Modem/Router.
If you have a non-computer wireless device like an iPhone or other cellular phone, an iPod Touch, or an iPad or other tablet computer, see the instructions on page 101 for Connecting a Wireless-enabled Computer or Device to the Cable Modem/Router.
Some computers may need a wireless network adapter installed. This can be a USB adapter, PC Card adapter, or PCI adapter. When you install the adapter, make sure that it is set to infrastructureor access point mode (NOT ad-hoc or peer-to-peer mode). If you need help installing your wireless adapter or setting its mode, refer to the documentation that came with it. After you install the adapter, see the instructions on page 101 for Connecting a Computer with a wireless adapter to the Cable Modem/Router.

Connecting a Windows 7 Computer with Built-in Wireless Capabilities

1. From the notification area of the Windows taskbar, click on the wireless symbol.

2. In the wireless network options box, highlight ZOOM (or the SSID you changed it to) and click Connect. (The cable/modem router comes set up with default security. The default security mode is WPA-PSK/WPA2-PSK. If you have disabled security (described in the section Disabling Security), you do not need to enter the Pre-Shared Key; skip the next bullet point.)
   • Enter the default Pre-Shared Key which is zoom#### where #### represents the last 4 characters of the Cable MAC address of the unit, which can be found on the label on the bottom of the cable modem/router or enter the Pre-Shared Key you previously created. In the unlikely event that you set up WEP security, enter the WEP Key.
   • Click Connect. If you have difficulty connecting, make sure you have entered the  correctPre-Shared Key or WEP Key. Then perform a power cycle on your computer and the Cable Modem/Router as described in Appendix B: Troubleshooting Tips.

3. In the Successfully connected to [desired network] dialog box, you have three options. You can:
   • Select Save the network and Start this connection automatically if you always want to connect to the same network. Then click Close. The next time you start your computer you will automatically connect to the selected network.
   • Select Save the network and clear the Start this connection automatically check box if you don’t want to automatically connect to this network every time you start your computer but you will want to connect in the future. Click Close to display the Select a location . . . dialog box where you choose a location. If the User Account Control dialog box appears, click Continue.
   • Click Close to complete the connection procedure. Select this option if you are connecting to this network only one time.

To disconnect from the current network:

1. Right-click the wireless network icon in the notification area of the Windows taskbar.
2. Right-click ZOOM and select Disconnect.

Connecting a Windows Vista Computer with Built-in Wireless Capabilities

1. From the Start menu select Connect to.

2. In the Connect to a network dialog box, highlight ZOOM (or the SSID you changed it to) and click Connect. (The cable/modem router comes set up with default security. The default security mode is WPA-PSK/WPA2-PSK. In the unlikely event that you have disabled security (described in the section Disabling Security), you do not need to enter the Pre-Shared Key; so you should skip step 3 and proceed to step 4.)

3. Enter the default Pre-Shared Key which is zoom#### where #### represents the last 4 characters of the Cable MAC address of the unit, which can be found on the label on the bottom of the cable modem/router or enter the Pre-Shared Key you created if you changed it from the default. In the unlikely event that you set up WEP security, enter the WEP Key

4. Click Connect.
   If you have difficulty connecting, make sure you have entered the correct Pre- Shared Key or WEP Key. Then perform a power cycle on your computer and the Cable Modem/Router as described in Appendix B: Troubleshooting Tips.

5. In the Successfully connected to [desired network] dialog box, you have three options. You can:
   • Select Save the network and Start this connection automatically if you always want to connect to the same network. Then click Close. The next time you start your computer you will automatically connect to the selected network.
   • Select Save the network and clear the Start this connection automatically check box if you don’t want to automatically connect to this network every time you start your computer but you will want to connect in the future. Click Close to display the Select a location . . . dialog box where you choose a location. Windows Vista automatically applies the correct network security settings. If the User Account Control dialog box appears, click Continue.
   • Click Close to complete the connection procedure. Select this option if you are connecting to this network only one time.

To disconnect from the current network:

1. From the Start menu, select Connect to.
2. In the Disconnect or Connect to another network dialog box, select the current network and click Disconnect.
3. In the Are You Sure? message box, click Disconnect again.
4. In the next dialog box, you can connect to another network or click Close to complete the disconnect procedure.

Connecting a Windows XP Computer with Built-in Wireless Capabilities

1. On your Windows desktop, click the Start button then click SettingsÆControl Panel.
2. Double-click the Network Connections icon.
3. Right-click the Wireless Network Connection icon, then select Properties.
4. On the Wireless Network Connection Properties dialog box, select the Wireless Networks tab. Windows will automatically scan for available wireless networks in your area. Any compatible networks within range will appear in the Available networks list. It should find the wireless network of the Cable Modem/Router—named ZOOM (or the SSID you changed it to). (The scan is done automatically because the Use Windows to configure my wireless network settings check box is selected by default).
5. Select ZOOM (or the SSID you changed it to) from the Available networks list, then click the Configure button to add it to the Preferred networks list. The notebook will try to connect to the Internet using the wireless networks listed here, in the order in which they appear. (If you already have networks listed here, we recommend you either remove them or use the Move up button to move ZOOM (or the SSID you changed it to) to the top of the list.) The cable/modem router comes set up with default security. The default security mode is WPA-PSK/WPA2-PSK. In the unlikely event that you have disabled security (described in the section Disabling Security), you do not need to enter the Pre-Shared Key; so you can skip step 6 and proceed to step 7.
6.  When asked for a Passphrase, enter the default Pre-Shared Key (which is zoom#### where #### represents the last 4 characters of the Cable MAC address of the unit, which can be found on the label on the bottom of the cable modem/router) or enter the Pre-Shared Key you created if you changed it from the default. In the unlikely event that  youset up WEP security, enter the WEP Key.
7. Click OK.
8. Test your wireless connection. From the computer or notebook that you set up, open your Web browser (for instance, Internet Explorer or Firefox) and try to connect to a familiar Web address. If you connect successfully, your notebook’s wireless capability is configured and you are ready to browse the Web!

To disconnect from the current network:

1. On your Windows desktop, click the Start button then click SettingsÆControl Panel.
2. Double-click the Network Connections icon.
3. Right-click the Wireless Network Connection icon, then select View Available Wireless Networks and click ZOOM. Click Disconnect in the wireless connection window.
4. Close the window by clicking on the X at the top of the window.

Connecting Some Wireless-enabled Computers or other Devices (including

the iPhone or other cellular phones and the iPod Touch) to the Cable Modem/Router

1. Go to the wireless-enabled computer or device that you want to add to the network. The computer should have software that will let it perform a site search to scan for available wireless networks in your area. You may have to click on something like Settings and then WiFi. When the SSID (Service Set Identifier) of your Cable Modem/Router wireless network appears in the list the default SSID is ZOOM—select it (or the SSID you created) as the network you want to use to connect to the Internet. (The default security mode is WPA PSK/WPA2-PSK. In the unlikely event that you have disabled security (described in the section Disabling Security), you do not need to enter the Pre-Shared Key; so you should skip step 2 and proceed to step 3.)
   Tip!
   If you need help, refer to the documentation that came with your wireless device.
   There are several site scan issues you should be aware of:
   More than one wireless network may appear in the list. These are other wireless networks that are within range of your network. Your neighbors, for instance, may be within range of your network. Each wireless network has a channel associated with it. We recommend there be at least a five-channel difference between your network and those of your neighbors. Having less than a five-channel difference may result in interference with your connection. By default, the Cable Modem/Router uses channel 10. If you need to change this channel, you must do so using the Wireless Setup page of the Zoom Configuration Manager. For instructions on how to log in to the Zoom Configuration Manager. Then see Chapter 8 for instructions on how to access the Wireless Setup page to change the channel.

2. When asked for a Passphrase, enter the default Pre-Shared Key (which is zoom#### where #### represents the last 4 characters of the Cable MAC address of the unit, which can be found on the label on the bottom of the cable modem/router) or enter the Pre-Shared Key you created if you changed it from the default. In the unlikely event that you set up WEP security, enter the WEP Key.

3. Test your wireless connections. From each computer or device that you set up, open your Web browser (for instance, Internet Explorer, Firefox, or Chrome) and try to connect to a familiar Web address. If you connect successfully, you are ready to browse the Web!

To disconnect from the current network:

1. On your wireless device or computer, find the wireless network connection option (similar to the process of adding your device or computer to the network).
2. Click or highlight ZOOM (or the SSID you changed it to).
3. Select or click on Disconnect or similarly-named button.

Connecting a Computer with a Wireless adapter to the Cable Modem/Router

1. Go to the computer that is set up with a wireless adapter that you want to add to the network. The computer should have software that will let it perform a site search to scan for available wireless networks in your area. When the SSID (Service Set Identifier) of your Cable Modem/Router wireless network appears in the list—the default SSID is ZOOM—select it (or the SSID you created) as the network you want to use to connect to theInternet. (The default security mode is WPA-PSK/WPA2-PSK. If you have disabled security (described in the section Disabling Security), you do not need to enter the Pre-Shared Key; skip step 2 and proceed to step 3.)
   Tip!
   For most wireless adapters, you will use its wireless configuration manager software and click a Scan button or select a Site Scan, Scan Networks, or other similarly named tab to do a site search. If you need help, refer to the documentation that came with your wireless adapter.
   There are several site scan issues you should be aware of:
   Windows 7, XP, and Vista users: If you installed a wireless adapter on a Windows 7, XP, or Vista computer, Windows may try to automatically configure the adapter (rather than let you use the software provided with the wireless adapter). You will know this is happening because you will be prompted with a message about one or more wireless networks being available. You will also be able to click a link to open the Wireless Network Connection Properties dialog box. If this happens, click the link, clear the Use Windows to configure my wireless network settings check box, and then click OK. You can then use the software provided with your wireless adapter without interruption from Windows.
   More than one wireless network may appear in the list. These are other wireless networks that are within range of your network. Your neighbors, for instance, may be within range of your network. Each wireless network has a channel associated with it. We recommend there be at least a five-channel difference between your network and those of your neighbors. Having less than a five-channel difference may result in interference with your connection. By default, the Cable Modem/Router uses channel 10. If you need to change this channel, you must do so using the Wireless Setup page of the Zoom Configuration Manager. For instructions on how to log in to the Zoom Configuration Manager, see page 13. Then see Chapter 8 for instructions on how to access the Wireless Setup page to change the channel.

2. When asked for a Passphrase, enter the default Pre-Shared Key (which is zoom#### where #### represents the last 4 characters of the Cable MAC address of the unit, which can be found on the label on the bottom of the cable modem/router) or enter the Pre-Shared Key you created if you changed it from the default. If you set up WEP security, enter the WEP Key.

3. Test your wireless connections. From each desktop or notebook computer that you set up, open your Web browser (for instance, Internet Explorer or Firefox) and try to connect to a familiar Web address.
   If you connect successfully, you are ready to browse the Web!

To disconnect from the current network:

1. On your computer that has a wireless adapter, find the wireless network connection option (similar to the process of adding your computer to the network).
2. Click or highlight ZOOM (or the SSID you changed it to).
3. Select or click on Disconnect or similarly-named button.

Appendix B: Troubleshooting Tips

Problem: I cannot access my Internet service or send or receive email.
Solution: The following front panel lights on the cable modem/router – ONLINE, US (upstream), DS (downstream), and POWER – must be solidly lit before your modem will let you connect to the Internet. If they are not:
**** Check all modem connections (power, Ethernet, and cable modem line).
Unplug your cable modem/router and then plug it back in.
Restart your computer.
Check to see that your cable TV is working.
Check with your cable service provider to make sure that high speed access is
available and running.
In rare instances, the cable signal may be weak or noisy. If this is the case, call your
cable service provider.
If you are using your PC’s Ethernet port, check that this port is functioning
correctly. If you are using wireless, check that your wireless connection is
functioning correctly. Refer to its documentation if necessary.
 Check that your Web browser is configured correctly. It should be set to use a
network connection; this might be called a LAN (Local Area Network) or
broadband connection.
 Check that your computer’s network settings are configured correctly. A Windows
computer should have a local area connection that should normally be Internet
Protocol version 4, Internet Protocol version 6, or TCP/IP; not AOL, Dial-up, or
Adapter. A Macintosh computer should be configured for Built-in Ethernet, and
TCP/IP should be set to Using DHCP.

Appendix C: If You Need Help

We encourage you to register your product and to notice the many support options available from Zoom. Please go to www.zoomtel.com/techsupport. From here you can register   your router and/or c ontact our technical support experts and/or use our intelligent database SmartFactstm and/or get warranty information.

US: 617-753-0963
UK: London: +44 2033180660
UK: Manchester: +44 1618840074

IMPORTANT NOTE:

FCC Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destination. The firmware setting is not accessible by the end user.
Note to CATV System Installer – This reminder is provided to call the CATV systems installer’s attention to Section 820-93 of the National Electric Code which provide guideline for proper grounding and, in particular, specify that the Coaxial cable shield shall be connected to the grounding system of the building, as close to the point of cable entry as practical

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