Eufy RoboVac L70 Hybrid Robot Vacuum Cleaner User Manual

User Manual

Eufy RoboVac L70 Hybrid Robot Vacuum Cleaner

For FAQs and more information, please visit: www.eufylife.com

Thank you for purchasing RoboVac. Carefully read all instructions before using this product, and keep this manual for future reference.

Important Safety Instructions

To reduce the risk of injury or damage, read these safety instructions carefully and keep them at hand when setting up, using, and maintaining this device.

WARNING SYMBOLS USED
This is the safety alert symbol. This symbol alerts you to potential hazards that could result in property damage and/or serious bodily harm or death.

• This device can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of this device in a safe way and understand the hazards involved.

• Children should be supervised to ensure they do not play with this device.

• Cleaning and maintenance shall not be performed by children without adult supervision.

• This device is only to be used with the power supply unit provided.

• Before cleaning or maintaining this device, the plug must be removed from the socket outlet.

• The battery in this device should only be replaced by a skilled professional.

• When removing the battery, disconnect the device from the supply mains.

• For the purposes of recharging the battery, only use the detachable power supply unit provided with this device.

• The battery must be removed before this device is disposed of. To remove the battery, first unscrew the screws on the bottom, then remove the back cover. Remove the battery by disconnecting the quick connector.

• The used battery should be placed in a sealed plastic bag and disposed of safely according to local environmental regulations.

• The external flexible cable or cord of the power supply unit cannot be replaced; if the cord is damaged, the power supply unit shall be disposed of.

• This device is for indoor use only.

• This device is not a toy. Do not sit or stand on this device. Small children and pets should be supervised when this device is operating.

• Store and operate this device in room temperature environments only.

• Clean with a cloth dampened with water only.

• Do not use this device to pick up anything that is burning or smoking.

• Do not use this device to clean up spills of bleach, paint, chemicals, or anything wet.

• Before using this device, pick up objects like clothing and loose paper. Lift up cords for blinds or curtains, and move power cords and fragile objects out of the way. If this device
  passes over a power cord and drags it, an object could be pulled off a table or shelf.

• If the room to be cleaned has a balcony, a physical barrier should be used to prevent access to the balcony and to ensure safe operation.

• Do not place anything on top of this device.

• Be aware that this device moves around on its own. Take care when walking in the area where this device is operating to avoid stepping on it.

• Do not operate this device in areas with exposed electrical outlets on the floor.

• Do not expose the electronics of this device, its battery, or the integrated Charging Base. There are no user-serviceable parts inside.

• Do not use this device on an unfinished, unsealed, waxed or rough floor. It may result in damage to the floor and this device. Use only on hard floor surfaces or low-pile carpet.

• Do not use the mopping module on carpets.

• This device has been designed to be used on floors without scratching them. We still recommend that you test this device on a small area of the room to be cleaned to ensure no scratches are made before cleaning the whole room.

• Only use attachments recommended or described in this manual.

• Do not handle the appliance or plug with wet hands.

• Ensure that the dust bag and/or filters are correctly in-place before usage.

• Do not use a battery pack or appliance that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion or risk of injury.

• Do not expose the battery pack or appliance to fire or excessive temperature. Exposure to fire or temperature above 130°C may cause explosion.

• Do not modify or attempt to repair the appliance or the battery pack (as applicable), except as indicated in the instructions for use and care.

• Follow all charging instructions and do not charge the battery pack or appliance outside of the temperature range specified in the instructions. Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire.

• The laser distance sensor of this device meets the standards for Class I Laser Products in IEC 60825-1:2014 and will not generate hazardous laser radiation.

Notice
This symbol on the device or its packaging indicates: Do not dispose of electrical appliances as unsorted municipal waste; use separate collection facilities. Contact your local authority for information regarding the collection systems available. If electrical appliances are disposed of in landfills or dumps, hazardous substances can leak into the groundwater and get into the food chain, damaging your health and well-being.
When replacing old appliances with new ones, the retailer is legally obliged to take back your old appliance for disposal at least free of charge.

FCC Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

Warning: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio / TV technician for help.

The FCC 15.19 statement can be found on the back of the top panel.

RF Exposure Compliance Statement
This equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body.

ISED Compliance Statement
This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s).

Operation is subject to the following two conditions:

1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause undesired operation of the device.

Declaration of Conformity
This product complies with the radio interference requirements of the European Community. Hereby, Anker Innovations Limited declares that the radio equipment type T2190 is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: https://www.eufylife.com/.

Maximum output power: 18 dBm (For EU)
Frequency band: 2.4G band (2.4000GHz – 2.4835GHz)

Trademark Notice

• Amazon, Echo, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates.
• Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.
• Google Play and the Google Play logo are trademarks of Google Inc.
• Google Home is a trademark of Google Inc.

About Your RoboVac

What’s in the Box

RoboVac Anatomy

A. Top

B. Dust collector & Water tank

C. Side

D. Bottom

E. Mopping module

F. Charging Base
External view

Internal view

G. Suction Inlet

LED Indication

You can see the status of RoboVac from the LED indicators.

When RoboVac is inactive and not on the Charging Base for 10 minutes, it automatically switches to sleep mode and the light becomes dim to conserve power.

Map Navigation and Management
Navigation

Once Auto cleaning starts, RoboVac moves from the Charging Base, automatically scans to generate maps, intelligently determines its cleaning route, and divides the space into zones. The cleaning paths are planned along the walls, following a bow-shaped cleaning method to complete the cleaning of each zone one by one.

Real-time Mapping & Floor plan

Real-time mapping helps you know the cleaning path and environment easily. A floor plan will be built after cleaning. The map will be updated real-time during each cleaning to ensure normal navigation.

To create a complete floor plan:

1. Open your doors for RoboVac to map each room;
2. Remove any objects that may be in the way or get RoboVac stuck.

Do not remove the Charging Base after a floor plan is created.

Relocalization & Remapping
If the position of RoboVac / Charging Base is adjusted or the surroundings are changed
significantly, RoboVac will try to relocalize and may remap to match the surroundings.

• RoboVac will resume cleaning if the relocalization is successful.

• If the relocalization fails, RoboVac will remap to ensure normal navigation with a new
  cleaning.

• If the original map has the virtual boundary information, RoboVac will not start a new cleaning to avoid going across the restricted zone.

• Make sure RoboVac starts each cleaning from the Charging Base.

• During cleaning, do not move the device frequently. If moved, place RoboVac back to the original position.

Get Started

Important Tips Before Use

• a. Remove power cords and small objects from the floor that may entangle RoboVac.

• b. Fold tasseled edges of area rugs underneath to prevent tangling RoboVac. Avoid cleaning very dark-colored high-pile rugs or rugs thicker than 1.02 in/26 mm as they may cause RoboVac to malfunction.

• c. Keep RoboVac away from spaces lower than 4.17 in/106 mm to prevent RoboVac from
  getting stuck. If necessary, place a physical barrier to block off the problem areas.

• d. Keep RoboVac away from wet areas during cleaning.

• e. RoboVac may climb on top of objects less than 0.67 in/17 mm in height (the height will
  be reduced if the mopping module is installed). Remove these objects if possible.

• f. Anti-drop sensors will prevent RoboVac from tumbling down stairs and steep drops in
  most cases. Sensors are less effective if dirty or used on carpeted/reflective/very darkcolored floors. It is recommended to place physical barriers to block off areas where RoboVac may fall.

Place physical barriers in front of fireplaces and areas that may cause damage to RoboVac if entered.

Preparation

1. Remove the foam blocks beside the bumper before use.
2. Connect the adapter to the Charging Base and put extra cable in the slot as illustrated.

Extra power cord on the ground may be pulled by the main unit to cause an interruption of charging.

3. Place the Charging Base on a level surface and against a wall.

4. Remove objects within 1.6 ft/0.5 m of the left and right side and within 4.9 ft/1.5 m of the front of the Charging Base. If you cannot remove the objects, check whether RoboVac can return to the Charging Base normally; if not, contact eufy customer service for help.

5. Insert the Charging Base into the waterproof pad to keep the floor dry. Make sure it is firmly installed. If mopping is not needed, you can skip this step.

6. Connect the adapter to a wall outlet.

• Install the Charging Base in a location that RoboVac can easily access. It is recommended to place the Charging Base against a wall, and on a hard-level surface rather than on rugs or carpets.
• Always keep the Charging Base plugged in, otherwise RoboVac will not automatically return to it.
• To ensure proper charging, do not frequently move the Charging Base. When its location is changed, RoboVac may remap due to failure in relocalization (see About Your RoboVac > Map Navigation and Management for details).

Charge Your RoboVac

• RoboVac has a pre-installed rechargeable battery that has to be fully charged before use.
• RoboVac will return to the Charging Base at the end of a cleaning cycle or when its battery is running low.

Method 1: Attach RoboVac to the Charging Base by aligning its charging pins with the charging pins on the base.

Method 2: Press on the main unit to send RoboVac to the Charging Base.

• To preserve the battery’s lifespan, recharge at least once every 6 months.
• To enter Reduced Power Standby mode when RoboVac is being charged, press and hold & simultaneously on RoboVac for 20 seconds until the Power Status Lights turn off. Wi-Fi is disabled while this mode is active. Press  to exit Reduced Power Standby mode.

Auto Recharge and Resume
RoboVac returns to the Charging Base automatically to recharge when:

• RoboVac has finished cleaning;
• Cleaning is not complete and the battery level becomes low; Once recharged to 80% battery capacity, RoboVac will resume to finish the remaining cleaning.

Do not move the Charging Base during cleaning, otherwise RoboVac may fail to return for recharge. If failed, you have to manually attach it to the Charging Base.

Using Your RoboVac

Turn on / off

• RoboVac turns on automatically when attached to the Charging Base and connected to power.
• When RoboVac is not on the Charging Base, press and hold for 3 seconds to turn on the main unit. Wait until the Power Status Light turns solid blue.
• When RoboVac is not on the Charging Base, press and hold for 3 seconds again to turn off the main unit.

Switch to Sleep Mode

• When inactive and not on the Charging Base for 10 minutes, RoboVac automatically stops cleaning and switches to sleep mode. In sleep mode, press any button to wake it up.

Start cleaning

RoboVac cannot start cleaning if the battery level is less than 20%. In this case, recharge RoboVac first before cleaning.

1. Press to start cleaning in Auto Mode.
   RoboVac moves around to scan the environment and build the map automatically.

2. Press again to pause cleaning.
   Press to resume cleaning.
   When cleaning is paused, docking the main unit onto the Charging Base will stop the
   cleaning.
   If cleaning is paused for 10 minutes, RoboVac automatically stops cleaning and switches to sleep mode.

3. Press to stop current cleaning and return to the Charging Base.

• Before cleaning, sort out cables and cords to avoid power interruption or any damaging caused by pulling the cord during cleaning.
• In Auto cleaning mode, RoboVac will clean twice by default if the cleaning time is less than 10 minutes.

Use Your RoboVac with the EufyHome App
To fully enjoy all the available features, it is recommended to control your RoboVac via the EufyHome app.

Before you start, make sure that:

• Your smartphone or tablet is connected to a Wi-Fi network.
• Your smartphone or tablet is running iOS 8.0 (or above) or Android 4.4 (or above).
• The 2.4GHz band wireless signal is enabled on your wireless router.
• The Wi-Fi status light on RoboVac is slowly flashing blue.
• RoboVac is attached to the Charging Base to ensure it has enough power during setup.

1. Download the EufyHome app from the App Store (iOS devices) or Google Play (Android
   devices).

2. Open the app and create a user account.

3. Tap the “+” icon to add RoboVac to your EufyHome account.

4. Follow the instructions in the app to set up the Wi-Fi connection.
   After connecting successfully, you can control RoboVac via the app.
   With the app, you can select cleaning at your desired suction level, schedule cleaning,
   view the cleaning map, set up “No-Mop” or “No-Go” zones, check the network connection status, and access additional features.

Wi-Fi Status Light

• If you have any problems during the Wi-Fi setup process, refer to the “ Troubleshooting > Wi-Fi connection” section in this Manual.
• If RoboVac gets stuck in any space, tap Find My Robot in the app to find the machine. This function is available in the app only.

Reset the Wi-Fi Connection

Press and hold and simultaneously for 3 seconds to reset the Wi-Fi connection if necessary.

You will hear a voice prompt when the Wi-Fi connection has been reset, and the Wi-Fi status light will slowly flash blue. Now you can follow the Wi-Fi instructions in the eufyHome app to set up the Wi-Fi connection.

Schedule Cleaning
With the EufyHome app, you can schedule RoboVac to start cleaning at a particular time.

You can set the time and customize the cleaning schedules from Sunday to
Saturday on the EufyHome app. This function is available in the app only.

Select a Cleaning Mode
You can press at any time to pause the current cleaning cycle.

1. Auto cleaning

• Press to start cleaning in Auto Mode.

• Press again to pause cleaning.

By default, RoboVac starts in Auto cleaning mode when it is turned on.

2. Spot cleaning
RoboVac intensively cleans a specific area with a size of 4.9 ft x 4.9 ft / 1.5 m x 1.5 m. Useful if there is a concentrated area of dust or debris. When the cleaning of a certain zone is finished, it automatically returns to the Charging Base.

• Press and hold for 3 seconds to start Spot cleaning.

3. Zone cleaning (available via the app only)
In this mode, set up a cleaning zone in the EufyHome app. RoboVac will clean this zone
only and return to the Charging Base after cleaning.

• Start Zone cleaning only after RoboVac has created the map.
• It is recommended that RoboVac moves from the Charging Base to start Zone
  cleaning.

4. Manual-controlled cleaning (available via the app only)
You can direct RoboVac to clean a particular area by using manual controls in the EufyHome app.

5. Select a Suction Power Level
In the EufyHome app, select a suction power level according to your needs:

• Quiet
• Standard (Default)
• Turbo
• Max

You can select the “Mop-Only” suction level in mopping mode. When mopping is finished, RoboVac will change to default suction level automatically.

6. Select BoostIQ™ feature
In the EufyHome app, select the BoostIQ™ feature according to your needs. RoboVac will automatically increase the suction power if it detects that stronger power is needed to ensure the best clean. BoostIQ™ is ideal for cleaning thicker carpets and hard-to-sweep messes, which will reduce the total cleaning time, but increase the noise level. If the vacuuming noise caused by BoostIQ™ disturbs you, you can disable this feature.

Use Mopping System

• The mopping mode is only intended for a clean floor without stubborn stains or liquids. To avoid staining floors, do not use the mopping function when dust is mixed with liquids such as coffee or ink.
• Mopping System cleans best on smooth hard surfaces and may not perform so well on uneven tiles, heavily waxed floors or rough surfaces like slate or brick, which may snag the cleaning pad.
• The mopping mode is not recommended when no one is at home.
• Do not use the mopping mode on a carpeted floor. It is recommended to set a “No-Mop” zone in the EufyHome app to avoid cleaning the carpeted area.

1. Take out the water tank and put it back into the main unit after filling the water.

• Do not use any other cleaning solution other than water. Cleaning solutions, even natural ones, can clog the water release system and break down the materials inside the device.
• To add water into the water tank or install the mopping module, pause the cleaning first. Do not manually move the device.

2. Wet the mopping cloth and wring it until it does not drip. Insert the cloth along the bracket slot and stick it firmly.

3. Install the mopping module into the bottom of RoboVac until a click is heard.

When the mopping module is inserted, RoboVac automatically switches to the mopping mode.

4. Select a cleaning mode to start cleaning.

• RoboVac automatically sweeps and mops in the selected mode.
• If you want RoboVac to mop without vacuuming, select “Mop-Only” mode in the EufyHome app.
• You can also select the mopping water level (3 levels) in the app according to your needs.

To achieve a better mopping effect, it is recommended to clean the floor with RoboVac three times before installing the mopping module.

5. When RoboVac finishes working and returns to the Charging Base, hold the two buckles
by hand, drag backward and remove the mopping module.

When the mopping module is removed, the system automatically exits mopping mode without water release.

• Although water release is stopped when cleaning is paused, the mopping cloth will still be wet. Be careful not to keep RoboVac in one location for too long, as the excessive moisture caused by the cloth can damage the floor.
• To avoid damaging wooden floors, make sure the Charging Base is attached to the waterproof pad.

6. Empty any remaining water from the water tank. Clean the mopping cloth to avoid it
being mildewed and producing unpleasant smell.

• It is recommended to clean the mopping cloth after mopping each time.
• Remove the mopping module when RoboVac is under charging or not in use.

Use Your RoboVac with Amazon Alexa / the Google Assistant
Amazon Alexa or the Google Assistant is a smart voice control device that enables you to
control RoboVac with your voice.

Before you start, make sure that:

• RoboVac is attached to the Charging Base to ensure there is enough power.
• RoboVac is connected with the EufyHome app.
• You have an Alexa-enabled device (i.e. Amazon Echo, Echo Dot and Amazon Tap, Echo Show, Echo Spot) or a device enabled with the Google Assistant (i.e. Google Home, Google Home Mini). These devices are sold separately.
• The Amazon Alexa app or Google Home app is already installed on your smart device, and you have created an account.

To control RoboVac with Amazon Alexa or the Google Assistant

1. Open the EufyHome app and tap “Smart integrations” in the top left.
2. Follow the on-screen instructions to complete the setup.

Currently this feature only supports English, German, French, and Spanish.
You can check regularly if more languages are supported at
https://www.eufylife.com/support/.

Set Up Physical / Virtual Barriers
Boundary Strips (Sold Separately)

Physical barriers including boundary strips can keep RoboVac away from cleaning certain areas. RoboVac will recognize the barriers and will not cross into the blocked-off area.

1. Identify the area or item you do not want RoboVac to get close to.
2. Place the boundary strips FLAT on the floor or under an area rug.

• Make sure the boundary strips are placed on the same surface plane RoboVac is used on.
• If the boundary strips are rolled up, remove and then re-apply on the floor with adhesive tape. Otherwise the boundary strips may not work well.

Virtual Boundary (Available on the App Only)
In the EufyHome app, you can set up a “No-Go Zone” or “No-Mop Zone” as a restricted
area. This eliminates the need to use physical barriers, including Boundary Strips. This
feature is designed for dividing the cleaning zones, not for isolating hazardous areas.

• No-Go Zone: RoboVac will not enter the zone to vacuum or mop.

• No-Mop Zone: RoboVac will not enter the zone to mop, while vacuuming is still allowed.

• To set a virtual boundary, RoboVac must initially perform a cleaning run to create a floor plan.

• To clean your home with virtual boundary, ensure that RoboVac is on the Charging Base and that the Base has not been manually moved during cleaning.

• Although a virtual boundary is set, RoboVac may still enter the restricted zone due to such reasons as relocalization, wrong positioning or abnormal sensors.

• Moving the device or changing the environment may cause mapping failed and rebuilt with virtual boundary lost.

Reset the System
You can reset the system if there is no response when pressing any button on RoboVac.

1. Make sure RoboVac is not on the Charging Base.
2. Use a clip to press the Reset button.

RoboVac will automatically turn off.

3. Dock RoboVac onto the Charging Base or press to turn it on.
The system is reset.

After resetting the system, RoboVac may lose its map and the original settings including the virtual boundary.

Cleaning and Maintenance

Before cleaning and maintaining, turn off the device and unplug the adapter.

For optimal performance, follow the instructions below to clean and maintain RoboVac regularly. The cleaning/replacement frequency will depend on your usage habits of RoboVac.

Recommended cleaning/replacement frequency

Clean the Dust Collector and Water Tank

1. Open the top panel of RoboVac and press the release button to remove the dust collector
   and water tank.

2. Take out the filter assembly.

3. Take out the pre-filter, foam filter, and high-performance filter.
4. Clean the filters with a vacuum cleaner or a cleaning brush. You can also wash the filters for deep cleaning.

5. Empty the dust collector. Tap the dust collector to get rid of any excess dirt.

6. Press the dust collector release button to separate the dust collector from the water tank.

7. Rinse the water tank, dust collector and filter assembly thoroughly with water.

Do not use hot water, or any detergent to clean the filter assembly.

8. Air-dry the water tank, dust collector and filter assembly completely before next use.

9. Replace the pre-filter, foam filter, and high-performance filter.
10. Put the filter assembly back into the dust collector.

11. Reinstall the dust collector with the water tank.
12. Push the assembly back into the main unit.

Clean the Rolling Brush

1. Pull on the release tabs to unlock the brush guard as shown.

2. Lift the rolling brush to remove.

3. Clean the rolling brush with a cleaning tool or a vacuum cleaner.

4. Reinstall the rolling brush by inserting the fixed protruding end first and then clicking into
   place.

5. Press down to snap the brush guard into place.

Clean the Side Brush
Foreign substances, such as hair, can easily get tangled in the side brush, and dirt may adhere to it. Be sure to clean it regularly.

1. Use a Phillips screwdriver to unscrew the screw.
2. Carefully unwind and pull off any hair or string that is wrapped between the main unit and the side brush.
3. Use a cloth dampened with warm water to remove dust from the brush or to gently reshape it.

Only use the side brush when it is completely dry.

Replace the Side Brush
The side brushes may become bent or damaged after being used for a period of time. Follow the instructions below to replace it.

1. Use a Phillips screwdriver to unscrew the screw on the side brush.
2. Pull off the old side brush and snap the new one into place.
3. Screw down the screw to fasten the side brush.

Clean the Sensors and Charging Pins
To maintain the best performance, clean the drop sensors and charging pins regularly.

• Dust off the sensors and charging contact pins using a cloth or cleaning brush.

Clean the Swivel Wheel
Hair or dust particles can easily get entangled in the swivel wheel. Be sure to clean the swivel wheel periodically and as needed.

2. Clean any hair or debris wrapped around the wheel or entangled inside the wheel cavity.

3. Reinstall the wheel and push in until it clicks into place.

Do not clean the swivel wheel with water.

Clean the mopping module
It is recommended to clean the mopping cloth after each use.

1. Remove the mopping cloth from the module.
2. Clean the cloth with water and air-dry it completely to avoid being mildewed or producing unpleasant smell.

Troubleshooting

Voice Alert
When RoboVac encounters a problem, the red indicator on RoboVac will be flashing and you will hear the relevant voice prompts. Follow the voice prompts to solve the problems.

Wi-Fi Connection
Before Wi-Fi setup, make sure RoboVac and your Wi-Fi network meet the following requirements.

Wi-Fi Setup Requirements

1. RoboVac:

• RoboVac is fully charged and the main power switch on the bottom of RoboVac is turned on.
• Wi-Fi status light slowly flashes blue.

2. Wi-Fi Network:

• Use the correct password for your network.
• Do not use a VPN (Virtual Private Network) or Proxy Server.
• Your Wi-Fi router supports 802.11b/g/n and IPv4 protocol.
• You are using a 2.4GHz router or a dual-band router that is configured to support a 2.4GHz frequency band. RoboVac does not support 5GHz frequency band.
• If RoboVac cannot connect to the Wi-Fi network and you are using a 2.4/5GHz mixed network, switch to a 2.4GHz network for Wi-Fi setup. You can switch back once your setup is complete.
• When connecting to a hidden network, make sure you enter the correct network name, SSID (case sensitive), and connecting to a 2.4GHz wireless network.
• When using a network extender/repeater, make sure the network name (SSID) and password are the same as your primary network.
• The firewall and port settings of your Wi-Fi router allow RoboVac to connect with the Eufy servers.

Network Security Requirement

• WPA and WPA2 using TKIP, PSK, AES/CCMP encryption.

Wi-Fi Channels

• The FCC requires that all wireless devices in the United States operate on the 1-11 wireless spectrum channels.
• Some countries outside North America can use spectrum channels higher than channel 11. Refer to your local regulatory agency to determine which channels are accessible.
• A future software release will support access to channels above 11 for users outside
  North America. Until then, use channels 1-11.

If you cannot control RoboVac with your smartphone, try the solutions below to solve the
problem. If the problem persists, contact the eufy service center for help.

Specifications

Customer Service

For FAQs and more information, please visit www.eufylife.com.
E-Mail: support@eufylife.com
Live-Chat: www.eufylife.com

Customer service hotline:

Anker Innovations Limited
Room 1318-19, Hollywood Plaza, 610 Nathan Road, Mongkok, Kowloon, Hong Kong

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