ZEBRA MC45 Enterprise Sales Guide

ZEBRA MC45 Enterprise Sales Guide

MC45 MOBILE COMPUTER: A NEW LEVEL OF AFFORDABILITY FOR FIELD MOBILITY

BACKGROUND

The field workforce is a company’s daily touchpoint with its customers. Whether field workers are repairing equipment, writing up sales, picking up and delivering shipments or making rounds to security checkpoints, how well they are enabled to perform their jobs directly impacts an organization’s revenue, customer satisfaction, customer retention, and growth potential. However, cost can prevent some organizations from putting an enterprise-class mobile computer in the hands of their field workers. Until now…

Introducing the MC45 Mobile Computer: Enterprise value without compromise for field mobility.

The MC45 is the affordable way to give field workers access to the real-time information needed to get the job done right, right on the spot. This compact handheld mobile computer marries the aesthetics of popular consumer-class competitive devices with the rugged design and high-quality features the mobile workforce needs — the features that have made Zebra a leader in enterprise-class mobility. Wrap it all up in a rugged device that offers more features than consumer-class devices, and you have a new level of affordability for field mobility that makes it possible for cost-sensitive customers to obtain all the advantages of mobility.

The value tier MC45 offers the right mix of features to boost productivity in field service, field sales, direct store delivery (DSD) and transportation and logistics (T&L) field applications. Whether workers needs to access maintenance history for a repair, reserve product for a specific delivery date to close a sale, reconcile shipments, process returns or capture proof of delivery, they’ll do it faster and more accurately with the MC45.

• Class-leading ergonomics give field workers a sleek device that fits in the pocket, and is easy to hold and use in one hand High-capacity battery with power management delivers full-shift operation in business critical environments
• 3.5G GSM HSDPA cellular and 802.11a/b/g Wi-Fi (non-NFC models) keep workers connected, wherever they are working
• Advanced 1D scanning or NFC/HF-RFID technology makes scan-intensive tasks easy
• A 3.2 MP color camera enables comprehensive data capture, including 2D bar codes, photos and videos

Most importantly, with the MC45 your customers get a low-cost mobility solution without having to compromise on quality. The MC45 adheres to the same levels of design, engineering and manufacturing rigor as higher-end Zebra mobile computers to deliver exceptional value. The device offers the same kind of rugged construction that Zebra is famous for, giving your customers peace of mind that the MC45 will operate reliably, day after day in the field.

Your customers will also enjoy numerous enterprise- and IT-friendly features including an enterprise lifecycle, enterprise manageability, a complete ecosystem of accessories and applications, along with industry-leading enterprise support packages. Fortified for the enterprise, the MC45 not only offers an affordable price point for your cost-sensitive customers, with the low the total cost of ownership their business requires.

TOP THREE KEY PRODUCT ADVANTAGES FOR THE MC45

• Cost-optimized to affordably automate business processes. The MC45 delivers a new level of affordability for field mobility, enabling enterprises to put an enterprise-class mobile computer in the hands of more workers. With the MC45, even your most cost-sensitive customers can get the advantages of mobility, for a more productive and efficient workforce.
• Size-optimized device with the rugged construction of a Zebra mobile computer. Our award-winning Industrial Design team designed the MC45 with field mobility in mind. From key size and key placement to display size and overall ergonomics, the MC45 is small enough to fit in a pocket and easy to hold and operate in one hand. At the same time, the MC45 features the rugged construction that’s necessary for all-day use in the field. Offering many rugged specifications, the MC45 gives your customers the peace of mind that it will operate reliably, despite the inevitable everyday drops, bumps and spills, exposure to dust and vehicle vibration.
• Solid feature set for field mobility: The MC45 delivers the right mix of features to improve productivity in the field. The device outperforms competing products in the value tier WAN marketplace, offering industry-leading 1D bar code scanning or NFC/HF-RFID data capture technology; a 3.2 MP digital camera for photos and 2D data capture; high-performance battery; worldwide cellular connectivity; Wi-Fi connectivity (non NFC models), dependable GPS that works in more places and much more. With its high feature-to-cost value, the MC45 delivers great value for the money.

Product positioning within Zebra’s field mobility portfolio
The MC45 is a size- and cost-optimized enterprise mobile computer that will help value-conscious enterprises automate business processes in field mobility applications. As shown in the following chart, the MC45 is uniquely positioned in Zebra’s EMC knowledge worker WAN portfolio.

Portfolio Comparison: EMC Knowledge Worker WAN

The MC45 offers:

• Striking ergonomics
• Lightweight design
• Rugged construction
• Wi-Fi (802.11a/b/g) (non-NFC models) and cellular (3.5G HSDPA) wireless network connectivity
• Solid set of core features, including enterprise class 1D bar code or NFC tag capture, color camera for capturing photos, 1D/2D bar code capture and GPS

Mid- and premium-tier products offer:

• 2D data capture imager
• Higher rugged specifications
• Wi-Fi and field selectable Dual-WAN connectivity or multiple WAN options
• Higher processor and memory specifications
• Various form factor configurations (terminal, trigger handle accessory) and broad accessory ecosystem
• Accelerometers and Integrated Sensor Technologies (IST)

* Green indicates category-leading feature

TECHNICAL SPECIFICATIONS

PERIPHERALS AND ACCESSORIES
Wall charger; Micro USB cables; single-slot charging cradle; 4-slot battery charger; innovative multi-slot cradle that holds terminal as well as battery charger through field replaceable cups; vehicle cradle with suction cup; auto charger; rugged USB adapter; DEX cable; holster and more. Visit http://www.zebra.com/mc45 for a complete list of accessories.

REGULATORY
Visit www.zebra.com/45 for regulatory information.

WARRANTY
Subject to the terms of Zebra’s hardware warranty statement, the MC45 is warranted against defects in workmanship and materials for a period of 1 (one) year from the date of shipment. For complete warranty statement, go to: http://www.zebra.com/warranty

RECOMMENDED SERVICES
Managed Device Service: Outsource everyday device management to Zebra. We will track, monitor and manage your MC45 devices.

Service from the Start with Comprehensive Coverage: A unique service that covers normal wear and tear as well as accidental damage to internal and external components.

KEY PRODUCT SELLING POINTS: TECHNICAL FEATURES AND BENEFITS

KEY DIFFERENTIATORS

Following are product-specific differentiators that set the MC45 apart from its competitors and additional company-specific differentiators you can bring to your customers when they choose Zebra for their mobility solutions:

Product-related differentiators

• Quality and diversity of data capture: The MC45 offers high-quality comprehensive data capture capabilities:
  – Advanced 1D scan engine with Adaptive Scanning (non-MC45 NFC models only). This engine provides users with industry-leading proven and dependable 1D bar code capture. Users can capture bar codes from near contact to as far as 15 ft./4.5 m away, and our advanced scanning algorithms capture bar codes that are poorly printed, damaged, scratched or dirty. As a result, the MC45 is ideal for scan-intensive tasks out in the field, such as scanning shipments as they are delivered or picked up; scanning the parts and tools inventory in the back of a repair truck; or scanning the bar codes on items to quickly and accurately create a new order.
  – NFC/HF RFID technology (MC45 NFC model only).The MC45 NFC is designed to address the growing prevalence of NFC technology in the enterprise. The MC45 NFC offers a rugged and affordable NFC solution that outperforms consumer- grade device NFC read/write capabilities in a wide array of enterprise applications, such as proof of presence, asset tracking and access control. Zebra fully developed the NFC software stack in-house, a first of its kind in this space, as NFC is not natively supported by the Windows Embedded Handheld Operating System. A free, pre-loaded demo application provides two key capabilities: users can test NFC performance and enterprises can easily incorporate the demo into line of business applications to enable rapid development and deployment of NFC-enabled applications.
  – A 3.2 MP color camera that captures just about any other type of data that can help streamline everyday business processes, including 2D bar codes (ensuring that workers can capture virtually any type of bar code they may encounter); photographs for proof of condition and video to enable an onsite repair technician to obtain assistance from an expert back in the office.

• Real enterprise-class rugged design: The MC45’s rugged specifications gives your customers peace of mind that the MC45 will operate reliably — despite the inevitable everyday drops, bumps and spills, exposure to dust, vehicle vibration and even the thermal shock that occurs as workers travel from a climate-controlled vehicle to the outdoors and into a climate-controlled client location.

• Right-sized form factor with class-leading ergonomics: Out in the field, usability is key — a mobile device needs to be easy to hold, and easy to use. Our award-winning Industrial Design team designed key size, key placement, display size and overall ergonomics to create a device that is small enough to fit in a pocket, easy to hold in one hand, easy to operate with one hand — and with a screen large enough to display the information this workforce needs to get the job done efficiently.

• Inside-outside wireless connectivity: In order to achieve maximum value, a mobile device needs to maintain connectivity to your business information throughout the day. With fast 3.5G GSM HSDPA cellular and an 802.11a/b/g Wi-Fi connection (non NFC models), workers are connected when they are out on the road and inside the office.

• Enterprise-class accessory family: The MC45 offers a comprehensive enterprise-class accessory portfolio that allows your customers to tailor this mobility solution to meet the needs of mobile workers from field sales and field service to DSD/route accounting. Accessories, such as a vehicle charge cradle with a suction cup, a handstrap and a DEX cable, make life easier out on the road.

• High-performance battery for the best battery power in its class: Your customers want their workers to maximize productivity with minimal downtime. With the MC45’s rechargeable and user-swappable 3.7V 3080 mAh battery, there’s plenty of power for a full shift — even with a constant wireless connection and all-day intensive use.

• Integrated support for Zebra’s RhoMobile Suite: The MC45 is the first device in its class to support this HTML5-based application development framework, which enables the creation of operating-system agnostic applications with graphics-rich highly intuitive consumer-style user interfaces capable of operating on practically any mobile device — including Microsoft Windows Embedded Handheld, Google Android and Apple iOS. In addition, applications can work on- and off-line.

• Real enterprise “3+3” lifecycle: Most consumer devices have a lifecycle of just one year  which can wreak havoc on enterprise operations with more models and styles to deploy and support. The MC45 will be available for three full years from the date the product is available for sale, with support for three full years after the product is discontinued. This enterprise lifecycle reduces total cost of ownership, as the device will last 3 times longer than consumer specific devices.

Additional “Zebra-only” differentiators

• Zebra’s deep enterprise and vertical experience: With decades of experience delivering mobility solutions to nearly every industry, we have a unique understanding of what’s needed to ensure a successful enterprise deployment. When your customers choose Zebra enterprise mobility solutions, they choose a leader that offers years of experience in bar code scanning, mobile computing and wireless infrastructure technology development and deployment — including a long history of industry firsts.
• Award winning partner and application provider ecosystem: Our robust partner channel provides access to a world of well-tested best-in-class line of business applications, reducing application development time and costs.
• A full complement of robust services to meet every service need. Enterprise Mobility Services are one of the top differentiators of Zebra products. Customers rely on Zebra to keep their businesses running. Help them protect their investment with the most complete service programs Zebra has ever offered. Our multiple service offerings ensure that you can meet whatever level of service your customer requires:
• Service from the Start with Comprehensive Coverage: Service from the Start with Comprehensive Coverage goes beyond “normal wear and tear” to cover internal and external components damaged through accidental breakage. It also entitles customers to the technical software support and software downloads they need to help keep their device operating at peak performance levels. There’s no better way to give your customers total service peace of mind.
  – Service from the Start with Comprehensive Coverage: Service from the Start with Comprehensive Coverage goes beyond “normal wear and tear” to cover internal and external components damaged through accidental breakage. It also entitles customers to the technical software support and software downloads they need to help keep their device operating at peak performance levels. There’s no better way to give your customers total service peace of mind.
  – Managed Device Service: Your customers can choose to manage devices themselves or outsource the help desk function to the experts at Zebra. With this service, we track and monitor devices directly in your customer’s operational environment. When your customers opt to purchase this service, their employees will call Zebra’s multi-lingual help desk as a first point of contact when troubles arise. The helpdesk is manned by technicians who can take remote control of the MC45 mobile computers to identify and resolve issues, with minimal if any user involvement. And through our state-of-the-art Managed Services Delivery Center, we are able to identify problematic operational issues and make recommendations to help ensure that your customer’s business and devices are functioning optimally and securely. (Device Management is available in the U.S. and Canada only.)

SWOT ANALYSIS

MC45 CONFIGURATIONS AND PRICING

The following chart provides a complete list of the available configurations and pricing.
For a complete list of available terminal and peripheral configurations for the Zebra MC45, please refer to Solution Builder.

*Power supplies, DC and AC line cables not included and must be ordered separately.

COMPETITIVE POSITIONING AND FEATURE COMPARISON

Price performance comparison
The MC45 offers a value tier solution to address cost-sensitive markets and applications, expanding our addressable markets and footprint, and equipping new sets of mobile users. The MC45 outperforms point products in the value tier WAN marketplace with a best in class feature set, while is positioned clearly below the mid- and premium-tier devices.

Compared with devices in its class, the MC45 offers a leading feature set, including:

• Best in class speeds and feeds
• Superior battery performance
• Superior durability ratings
• Class-leading ergonomics

Competitive analysis: attack points for primary competitors
The following charts provide details on a fight strategy for the MC45’s two key competitive devices: Honeywell D6000 and Intermec CS40.

Feature-to-feature comparison
The following charts offer a detailed look at the features and device specifications of the MC45 compared with some of its key competitors.

NOTE: Competitive information is based on publicly available information.

GROUP 1:

GROUP 2

VERTICAL AND HORIZONTAL MARKETS

Targeted industries, applications and users for the MC45 are as follows:

QUALIFYING SALES QUESTIONS

Uncover the business opportunity:

• What business problem are you trying to solve through use of a mobile device?
• Who is the intended user group (for example, field repair personnel, delivery drivers, account managers)?
• Has cost been one of the major factors that have prevented you from deploying mobile devices in your field workforce?
• Have you been considering some of the lower cost consumer mobile computers as an alternative to the higher priced enterprise-class devices?

Uncover the opportunity and areas where the strengths of the MC45 are key selling points:

• In what type of environmental conditions will the devices be used? Is sealing important?
• Are device size and weight important? Do some mobile computers seem too cumbersome for one-handed use
• Do you like the look and feel of popular consumer smartphones, but are concerned about durability, manageability and lifecycle?
• Would on-the-job performance improve if your mobile workers had the power to take action in the field — such as complete purchase orders, close out work orders, confirm delivery, etc.?
• What bar code symbologies do you need to support? Do you need to support 2D symbologies now or in the future? ((Note: the MC45 offers a high performance 1D laser and enterprise class 2D decode via the color camera)
• Do you utilize NFC-enabled tags? In what applications?
• Do your workers use a combination of mobile devices — such as a mobile phone for voice, a handheld computer for data access, a bar code scanner or a camera?
• Could GPS location-based applications improve the utilization of mobile worker and vehicles?
• Are drivers often in dense urban areas remote locations, areas with dense foliage or other places that typically have weak signals?
• Do you have a mix of Zebra mobile computers (i.e. ET1, MC75A, MC2100) deployed in your organization? Would you like a cross-platform application development platform that lets you extend applications to these different devices without having to develop and maintain multiple application versions?
• Are you concerned that your IT staff will be overburdened with supporting a new mobility deployment? Will you have mobile computers installed at multiple locations? Would you appreciate a centralized, ‘hands-off’ way to stage, update, manage and troubleshoot your mobile devices?

Questions for field sales opportunities:

• Would the productivity and effectiveness of your field force be improved with the ability to review pricing, check inventory, track orders and access CRM/SFA data from the customer site?
• Would you like to speed up order processing with electronic purchase orders, including electronic signature capture?
• Could GPS functionality help your field force find the most direct route to their next customer visit

Questions for field service opportunities:

• Do your field service employees have to manage/wear multiple devices, such as cell phones, laptops, scanners, printers, digital cameras and two-way radios?
• Would you like to close out your work tickets faster, complete with electronic proof of completion — including an automatic time and location stamp as well as a signature and even a photograph of the equipment or other asset that was serviced?
• Do your field crews need access to service history or service level agreements?
• Do your technicians need quick access to schematics, manuals and other technical documentation at the job site?
• Do your field crews need to order inventory or transfer assets between trucks?
• Can your security and maintenance personnel quickly and easily capture the information required for proof of compliance during rounds?
• Do your home healthcare providers spend too much time on documentation and not enough quality time with the patient?
• Would it improve productivity and service quality if your technicians could simultaneously talk with a support person in the service center and share images from the job site?
• Do you need to know where your crews and equipment are throughout the day to improve first time call resolution, response time and crew utilization?

Questions for T &L opportunities:

• Do managers/dispatch have difficulties distributing route updates/new orders to drivers?
• Would the productivity and effectiveness of your field force be improved with the ability to confirm delivery and document damage right from the customer site?
• Would you like to speed up billing cycles with electronic invoicing, including onsite mobile payment processing and electronic signature capture?
• Would customer service improve with real-time tracking and delivery verification?
• Could GPS location-based applications improve utilization of drivers and vehicles?

Questions for service opportunities:

• What level of post-sales service and support do you expect?
• Is turnaround time flexible? Is cost more important than turnaround time?
• What is the impact of downtime on your business?
• Do you regularly download software updates for your devices?
• Do you have the resources to manage and control how and when your device software is updated to help ensure your devices are functioning optimally and securely?
• If we could offer you a service plan that covers your MC45 investment from accidental breakage for a one-time upfront cost, would you be interested?
• Do you have the tools, resources and expertise necessary to manage your devices?

ZEBRA GLOBAL SERVICES

Zebra’s comprehensive portfolio of services is built upon a lifecycle approach to our customers at every phase: Plan, Implement and Run. We help both with their immediate mobility needs and in building successful long-term strategies. Our deep domain expertise in government and enterprise technologies, along with more than 6,100 service professionals and 25,000 world-class channel partners gives us the unique ability to provide our customers with best-in-class solutions. Our services-led solutions for video, network security and resiliency, and next-generation retail can transform technology into powerful solutions.

Support and Managed Services for the MC45
Zebra’s Support Practice includes the complete Support Services portfolio of traditional “break/fix” services, including Service from Start with Comprehensive Coverage through the software support programs.

Seamless integration with Zebra’s Support Services team helps ensure ongoing support for your customer’s complete solution. Our experienced support engineers are available to assist customers with problem diagnosis and resolution — helping to ensure their mission-critical systems are always up and running at peak performance.

Our Managed Device Service, a key component of our Device Management Framework, provides complete end-to-end management of customers’ device assets with the expertise to help improve the availability of their mobile devices throughout their organization. Zebra’s Managed Device Service is comprised of two fundamental components provided through Zebra’s Managed Services Delivery Center: multi-lingual help desk support, which provides problem resolution by telephone while utilizing specialized tools for remote triage; and proactive device management, which provides software management, asset management and security, together with operational analysis and reporting.

The following support services are available to keep the MC45 operating at peak performance throughout its lifecycle:

FAQs (Frequently Asked Questions)

MARKET POSITIONING

Q: Why did Zebra choose to develop the MC45?

A: The MC45 was developed to expand our addressable markets in field mobility, to the value-oriented segments of the rugged mobile computing WAN market place. This is a segment of the market that is fast growing and offers a prime opportunity to further expand our market footprint and leadership.

Q: How does the MC45 complement the existing mobile computing portfolio?

A: The MC45 is positioned uniquely below the MC65 in the Zebra knowledge worker product line. It expands our portfolio position and complements our mid to premium tier portfolio. Compared to the MC45, the MC65 family offers flexible and premium feature options such as 2D data capture imager, higher durability levels, field selectable Dual-WAN connectivity, higher memory configurations, and multiple keypad options.

Q: What are the main differentiators of the MC45 compared to other competitive devices?

A: High Feature-to-Cost Ratio – Best in class feature set built around the core Mobile Computing fundamentals for targeted markets. Diversity of Data Capture – Aggressive, high performance 1D data capture engine with Adaptive Scanning; 3.2 in. autofocus color camera for picture taking and enterprise class 2D bar code decode. ZEBRA Platform compatibility – Does not compromise Zebra’s proven platform strategy to minimize customer application investments through EMDK support, API’s, tools and utilities. RhoMobile Suite – First device in its class to support HTML5 based Application Development Framework for rich UI experiences, and true, OS and device agnostic application development. Right-sized form: Combines striking ergonomics and pocketable design aesthetics with IP64 rated, rugged construction. High Performance Battery: Full-shift battery with proven performance in scan- and wireless- intensive environments minimizing downtime and additional accessory costs in business-critical applications.

Q: Does the MC45 replace an existing Zebra product?

A: No, the MC45 introduces a new product category in the EMC WAN portfolio, price-feature positioned below the MC65 family.

Q: What are the key target markets for the MC45? What applications do you see in these markets?

A: The main MC45 markets include Direct Store Delivery (DSD) and Route Accounting, Field Sales/Service, Transportation/Logistics and Security/Facilities Management. Specifically, the MC45 offers just the right balance of affordable price points and full feature set to enable cost sensitive customers in these markets to automate their field mobility applications. Such customers will likely find the cost of a mid and premium grade mobile computer prohibitive and a barrier to deployment. Some of the main applications include: service automation, pick-up and delivery, fleet management, Proof of Delivery (PoD), automated ordering, Inventory reconciliation and full service vending.

Q: Will the MC45 be available in all regions (North America, Latin America, EMEA and APAC)?

A: The MC45 is a worldwide release. It will be localized in multiple languages and certified for sale in all regions.

Q: What is a value tier solution?

A: A solution tailored for Value Tier opportunities will involve streamlined hardware that delivers on a core set of hardware features where value is focused on the basic features that customers require and nothing more. The solution should be flexible enough for solution providers to easily deploy applications and configurations for various customer needs. Value Tier lowers the barriers to adoption, enabling solution providers to lower the total cost of ownership and pursue new markets.

Q: Do value tier solutions compete based on price alone?

A: The essence of Value Tier positioning is created by enabling lower cost solutions, so price is an important criterion in this space. The total solution cost, however, involves more than just the hardware and that’s where Zebra will differentiate:  Minimizing the cost for application development and support by delivering an industry-proven platform with common API’s, tools, and utilities  Providing a path for application leverage across disparate OSs and products via RhoMobile Suite  Designing, testing, and delivering on solid, durable products that exceed customer expectations  Support and services from the start for investment protection and customer piece of mind  ZEBRA’s continued leadership and portfolio breadth in the rugged mobile computing space in an evolving WAN landscape.

NFC

Q: Do value tier solutions compete based on price alone?

A: Refer to the comparison table in this document. The main differences are:

•  Higher RAM (512 MB)
• Does not support integrated scanner
• Does not support Wi-fi
• Addition of preloaded NFC demo application and EMDK

Q: Why was the integrated laser scanner and Wi-fi support removed?

A: MC45 NFC is targeted for field mobility applications where NFC tags are used instead of bar codes as the data capture input. Being an outdoor use- case, data transmission and synchronization is performed via WAN connectivity. This is a highly cost sensitive market and Zebra made the design decision to pass on the savings to its customers and partners. Moreover the NFC model includes a color camera capable of enterprise class decode of 1D/2D barcodes.

Q: What NFC card types are supported?

A: NFC Tag types 1,2,3,4, ISO 14443-A, MIFARE® (Classic, UltraLight, Plus, DESFire, NTAG), ISO 14443-B, FeliCa®, ISO 15693, NXP I.Code SLI, TI Tag-i

Q: What OS version ships on MC45 NFC models?

A: Microsoft Windows Embedded Handheld 6.5.3

Q: Are there plans to support Android?

A: There are no plans to migrate the MC45 to Android or any other alternative operating system. Zebra continues to monitor the market and is constantly evaluating potential opportunities.

Q: It states that NFC models are available in EA region only. How do I get it released in another region/country?

A: Release of MC45 NFC into other regions or countries will be evaluated through a custom product request (CPR) based on business opportunity.

Q: Can MC45 NFC be used for payment transactions?

A: Payment transactions, including credit cards, debit cards, chip &pin or closed loop payment, are not a target application for MC45 NFC. If payment support is required, consider the MPM100 or MC75-HF

Q: Does the MC45 NFC replace an existing MC45 model?

A: No, all standard MC45 models will continue to co-exist.

SOFTWARE/PLATFORM

Q: Does the MC45 support the MPA platform?

A: The MC45 is built on a ‘virtual platform’ and is based on a Qualcomm architecture. The value-added software suite such as the EMDK (software development kit) core applications (Fusion WLAN Manager, WAN Dialer, Datawedge, MDM etc.) APIs, tools and utilities are consistent with the Zebra portfolio, ensuring investment protection and reduced TCO for the customer base.

Q: Why was the integrated laser scanner and Wi-fi support removed?

A: MC45 NFC is targeted for field mobility applications where NFC tags are used instead of bar codes as the data capture input. Being an outdoor use- case, data transmission and synchronization is performed via WAN connectivity. This is a highly cost sensitive market and Zebra made the design decision to pass on the savings to its customers and partners. Moreover the NFC model includes a color camera capable of enterprise class decode of 1D/2D barcodes.

Q: Does the MC45 support the MPA platform?

A: The MC45 is built on a ‘virtual platform’ and is based on a Qualcomm architecture. The value-added software suite such as the EMDK (software development kit) core applications (Fusion WLAN Manager, WAN Dialer, Datawedge, MDM etc.) APIs, tools and utilities are consistent with the ZEBRA portfolio, ensuring investment protection and reduced TCO for the customer base.

Q: Will the MC45 support localized languages? Is so, which ones will be supported?

A: Yes. English will be released at FCS and localized versions will shortly follow for French, Italian, German, Spanish, Simplified Chinese, Traditional Chinese, Japanese, Korean, and Brazilian Portuguese.

Q: What third-party software solutions will be tested and verified with MC45?

A: Third-party components tested and verified include:

• Microsoft Visual Studio
• Odyssey AppCenter
• Wavelink Avalanche
• Columbitech SSL Mobile VPN

Q: When will software updates be available?

A: Zebra continually issues software updates and maintenance releases; software updates are provided via a maintenance release typically every six months. However, customers who are outside of the warranty period and have not purchased an Enterprise Mobility Services agreement will not be entitled to software support, which includes full access to technical support resources and rights to download software releases and updates.

Q: Does the MC45 support MDM clients?

A: Yes, the MC45 supports MDM clients such as SOTI and Airwatch (formerly MSP). Support for alternate MDM clients will be evaluated based on business opportunity.

Q: What Bluetooth stack is supported on the MC45?

A: Microsoft Bluetooth stack is supported.

Q: Does the MC45 support RhoMobile Suite?

A: Yes

Q: What Operating System runs on the MC45?

A: Microsoft Windows Embedded Handheld 6.5.3

Q: Are there any plans to migrate to any other operating systems such as Android?

A: There are no current plans to migrate the MC45 to Android or any other alternative operating system. Zebra continues to monitor the market and is constantly evaluating potential opportunities.

SERVICES

Q: What is the warranty period for the MC45?

A: One year.

Q: Can I continue to get technical, telephone or software support after the warranty period?

A: Yes, by purchasing a Zebra Services agreement, which includes technical telephone/e-mail support and the ability to download software releases (including updates). Customers whose products are outside of the warranty period cannot receive telephone or software support without a Services agreement.

Q: Is a service agreement available if the MC45 breaks (for example, a broken screen or damaged connector)?

A: Yes, Zebra’s Service from the Start with Comprehensive Coverage extends normal wear and tear repair coverage to include internal and external components damaged through accidental breakage. Customers can rest assured that no matter what is damaged — from broken displays and keypads to cracked exit windows — the repair is covered.

ACCESSORIES

Q: What battery ships with the MC45?

A: The MC45 ships with a rechargeable 3.7V, 3080 mAh Li-Ion battery that is user accessible.

Q: Will there be an extended life battery available for the MC45?

A: There are no plans for an extended life battery. However, if there is a need for greater battery capacity in the future, Zebra will assess the viability via the Custom Product Request process.

Q: Does the device support hot battery swap or back-up battery?

A: After careful consideration of the cost and design complexities and use-case implications for field mobility, the decision was made not to include a back-up battery.

Q: What is the purpose of the rugged USB adapter?

A: The USB adapter was developed to protect the micro USB port on the MC45 from harsh use-case environments with USB-based cables or peripherals. The adapter extends the USB connection-point away from the terminal to a separate accessory, while maintaining all rugged attributes of the terminal when connected to the adapter.

Q: Why is the multi-slot charging cradle 5 slots instead of the usual 4-slot?

A: The multi-slot cradle is an innovative design that can hold up to 5 terminals or battery chargers through field replaceable cups. The multi-slot cradle occupies the same space as a traditional 4 slot cradle and offers more charging density and lower /device costs for the customer installed base.

Q: Is there a USB cradle available?

A: To enable low-cost charging and communication off the shelf, the MC45 has a micro USB port directly on the terminal that uses commercially available USB cables. 1-slot and multi-slot charging cradles are available.

Q: Is there Ethernet Cradle planned?

A: Being a WAN-enabled field mobile computer, an Ethernet cradle is not planned for the MC45. If there is a future need, we will evaluate viability via the Custom Products process or IHV (Independent Hardware Vendor) program.

ADVANCED DATA CAPTURE

Q: What data capture configurations are available with the MC45?

A: High performance laser scanner with Adaptive Scanning; a 3.2 MP color camera with autofocus and flash, capable of picture taking and enterprise- class decoding of 1D/2D bar codes.

Q: Does the MC45 come with a 2D imager option?

A: A 2D imager option is not available. The color camera is capable of enterprise-class decoding of 1D/2D bar codes. If integrated 2D imaging is required, consider a MC65 or MC67.

Q: What Bluetooth scanners work with the MC45?

A: Integration of the RS507 ring scanner and support will be validated for customer opportunities through customer product request.

MECHANICAL FEATURES

Q: Will there be different form factors of the MC45?

A: There is only one form factor, a handheld mobile computer. No pistol grip attachment is offered.

Q: What is the size of the display screen / resolution on the MC45?

A: 3.2 inch QVGA, 320 by 240 resolution.

Q: Is the display optimized for outdoor use?

A: The bright, sunlight readable MC45 display is designed for outdoor usage.

Q: What are the drop specs/ruggedness and sealing specs of MC45?

A: Rugged specifications are as follows:

• Multiple drops to 6 ft./1.8 m per MIL-STD 810G specifications
• 1.6 ft./ 250 0.5 m tumbles per IEC tumble specifications (500 drops)
• IP64 sealed per IEC sealing specifications

Q: What is the keypad on MC45?

A: 26-key numeric, along with 2 programmable side keys and volume button.

Q: Is a custom keypad bezel available?

A: No, the MC45 keypad is a non-bezeled type to optimize key sizes and placement.

Q: Are QWERTY or AZERTY keypads offered?

A: No. The MC45 offers a Numeric keypad that has been optimized specifically for field mobility use-cases such as Direct Store Delivery (DSD) and Route Accounting. However, if there is a need for one in the future, Zebra will assess the viability via the Custom Product Request process.

MISCELLANEOUS FEATURES

Q: Will the MC45 be available in Healthcare colors?

A: No.

Q: Does the MC45 support 802.11n?

A: No, the wireless LAN radio supports. 802.11 a/b/g.

Q: Does the MC45 have FIPS Certification?

A: No.

Q: What level of Wireless Security does the MC45 support?

A: WPA2, WEP (40 or 128 bit), TKIP, TLS, TTLS (MS-CHAP), TTLS (MS-CHAP v2), TTLS (CHAP), TTLS-MD5, TTLS-PAP, PEAP-TLS, PEAP (MS-CHAP v2), AES, LEAP, CCXv4 certified

Q: Does the MC45 support payment?

A: Yes, the MC45 supports the Zebra’s Mobile Payment Module (MPM) for a variety of payment modalities including credit and chip/pin.

Q: Is a micro SD card needed to run applications on the MC45?

A: No. The MC45 offers 256 MB RAM and 1GB Flash. Additional storage can be achieved via the micro SD card for up to 32 GB capacity.

Q: Will a micro SD card ship with the MC45?

A: No, although industrial grade cards are tested and validated cards offered through the accessory portfolio.

Q: What ships in the box with the MC45?

A: The MC45 packaging includes the following: Mobile Computer, Battery& Back Door, Stylus & Stylus tether pre-installed, factory installed screen protector, RG/QSG.

Q: Will a WLAN only configuration be available? If yes, when?

A: No.

Q: Will CDMA models be available?

A: WAN connectivity is GSM-only (3.5G HSDPA) No CDMA models will be available.

TRAINING

Q: What training courses are available for the MC45?

A: There are three courses available on the learning portal at learning.zebra.com. All three are online courses that take approximately an hour to complete. All courses include an online exam.

Q: ESE1207_EN: Sales Enablement for the MC45

A: Course description: This course is designed to provide sales personnel a sales overview of the MC45 mobile computing product. The course defines MC45’s key features, positioning, benefits, capabilities, and target applications. Major sales concepts covered include: “What Business Problems are Solved”, “Key Selling Points”, “ROI and TCO”, “Service and Support Options” and how to “Differentiate” this product from our competition.

Q: EEE1101_EN: Technical Enablement for the MC45

A: Course description: This course is designed to provide technical personnel a technical overview of the MC45 mobile computing product. Major topics covered include: Product Overview, Technical Specifications, Applications, Application Development, Operating System, Installation, Configuration, Booting Sequences, General Operation, Maintenance and Basic Troubleshooting.

Q: PRD1018 – MC45 NFC Product Beta Training Webinar

A: Course description: This course is designed to provide Zebra field teams and technical personnel with an overview of NFC technology in the MC45 NFC model. The course is primarily focused on Zebra’s NFC implementation and the demo application that is pre-loaded on the product.

Read More About This Manual & Download PDF:

ZEBRA MC45 Enterprise Sales Guide – Download [optimized]
ZEBRA MC45 Enterprise Sales Guide – Download

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