Homedics OFPL-SOY Ortho-Pedic Ultimate Comfort Pillow/ Neck Pillow FAQs and Warranty Information

Ortho-Pedic ULTIMATE: COMFORT PILLOW

Ortho-Pedic ULTIMATE: NECK PILLOW

The Ultimate Pillows respond rapidly to body position and temperature throughout the night to provide supreme comfort and personalized support for a more relaxed sleep.

IMPORTANT

Although the Ultimate Pillow foam material is highly resilient and durable in regular use, its unique material can make it susceptible to damage during the cleaning process. Please follow washing instructions and handle pillow carefully.

WASHING THE PILLOW COVER

To clean the soft outer cover only, carefully unzip and remove the cover from the pillow core. Machine wash the cover in warm water, and tumble dry low. Do not bleach.

WASHING INSTRUCTIONS

Unlike standard memory foam bedding products, your new pillow can be machine washed. To clean your Ultimate Pillow, please follow these steps.
Note: To avoid causing damage to the pillow, it must remain in its cover.

1. With the pillow’s foam core in its cover, place the pillow together with two large white bath towels in the washing machine. The towels are necessary to balance the weight of the pillow in the washing machine.

2. Add 1-2 small drops of mild detergent and set the washing machine on a ‘delicate’ wash cycle using cold or warm water. For the rinse cycle, 1-2 small drops of liquid fabric softener may be added to help remove the soap from the pillow during rinsing.
   • The temperature of the water should not exceed 100 °F (or 40 °C).
   • Do not use more than the recommended amount of detergent.
   • Do not add bleach or any other harsh chemicals.

3. Once the rinse cycle has finished, gently remove the pillow from the washing machine. The pillow will still contain a considerable amount of water.

4. Place the pillow on a clean, hard surface, such as a kitchen counter, with at least one dry white bath towel below the pillow and another on top of the pillow. Press the top towel with your hands to absorb some of the pillow’s water into the towels.

5. Place the pillow in the dryer with two dry white bath towels. The towels will make drying time shorter.

6. Set the dryer on LOW HEAT until the pillow is nearly dry or dry. Drying time will vary.

7. The pillow may be damp in the center. Place the pillow on a drying rack in a room with a temperature of at least 70°F (21 ºC) until the pillow is completely dry.

Limited One Year Warranty

HoMedics sells its products with the intent that they are free of defects in manufacture and workmanship for a period of one year from the date of original purchase, except as noted below. HoMedics warrants that its products will be free of defects in material and workmanship under normal
use and service. This warranty extends only to consumers and does not extend to Retailers.

To obtain warranty service on your HoMedics product, mail the product and your dated sales receipt (as proof of
purchase), postpaid, to the following address:

HoMedics Consumer Relations
Service Center Dept. 168
3000 Pontiac Trail
Commerce Township, MI 48390
No COD’s will be accepted.

HoMedics does not authorize anyone, including, but not limited to, Retailers, the subsequent consumer purchaser of the product from a Retailer or remote purchasers, to obligate HoMedics in any way beyond the terms set forth herein. This warranty does not cover damage caused by misuse or abuse; accident; the attachment of any unauthorized accessory; alteration to the product; improper installation; unauthorized repairs or modifications; improper use of electrical/power supply; loss of power; dropped product; malfunction or damage of an operating part from failure to provide manufacturer’s recommended maintenance; transportation damage; theft; neglect; vandalism; or environmental conditions; loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; or any other conditions whatsoever that are beyond the control of HoMedics.

This warranty is effective only if the product is purchased and operated in the country in which the product is purchased. A product that requires modifications or adoption to enable it to operate in any other country than the country for which it was designed, manufactured, approved and/or authorized, or repair of products damaged by these modifications is not covered under this warranty.

THE WARRANTY PROVIDED HEREIN SHALL BE THE SOLE AND EXCLUSIVE WARRANTY. THERE SHALL BE NO OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS OR ANY OTHER OBLIGATION ON THE PART OF THE COMPANY WITH RESPECT TO PRODUCTS COVERED BY THIS WARRANTY. HOMEDICS SHALL HAVE NO LIABILITY FOR ANY INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES. IN NO EVENT SHALL THIS WARRANTY REQUIRE MORE THAN THE REPAIR OR REPLACEMENT OF ANY PART OR PARTS WHICH ARE FOUND TO BE DEFECTIVE WITHIN THE EFFECTIVE PERIOD OF THE WARRANTY. NO REFUNDS WILL BE GIVEN. IF REPLACEMENT PARTS FOR DEFECTIVE MATERIALS ARE NOT AVAILABLE, HOMEDICS RESERVES THE RIGHT TO MAKE PRODUCT SUBSTITUTIONS IN LIEU OF REPAIR OR REPLACEMENT.

This warranty does not extend to the purchase of opened, used, repaired, repackaged and/or resealed products, including but not limited to sale of such products on Internet auction sites and/or sales of such products by surplus or bulk resellers. Any and all warranties or guarantees shall immediately cease and terminate as to any products or parts thereof which are repaired, replaced, altered, or modified, without the prior express and written consent of HoMedics.

This warranty provides you with specific legal rights. You may have additional rights which may vary from country to country. Because of individual country regulations, some of the above limitations and exclusions may not apply to you.

For more information regarding our product line in the USA, please visit: www.homedics.com
Limited One Year Warranty
For service or repair, do not return this unit to the
retailer. Contact HoMedics Consumer Relations at:
Mail: HoMedics, Inc.
Service Center Dept. 168 3000 Pontiac Trail
Commerce Township, MI 48390
Email: cservice@homedics.com
Phone: 1-800-466-3342
Business Hours: 8:30am-5pm ET Monday-Friday

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