Star SM-T300I Series Mobile Printer Hardware Manual

Star SM-T300I Series Mobile Printer Hardware Manual

Federal Communications Commission
Radio Frequency Interference Statement

This device complies with part 15 of the FCC Rules and Industry Canada licence-exempt RSS standard(s).

Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

FCC WARNING:
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. For compliance with the Federal Noise Interference Standard, this equipment requires a shielded cable. For RF interference suppression, if a ferrite core is provided with this device, affix it to the interface cable.

NOTE:

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•  Consult the dealer or an experienced radio/ TV technician for help.

CAN ICES-3 (B) / NMB-3 (B)
This equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment and meets the FCC radio frequency (RF) Exposure Guidelines in Supplement C to OET65 and RSS-102 of the IC radio frequency (RF) Exposure rules. This equipment has very low levels of RF energy that it deemed to comply without maximum permissive exposure evaluation(MPE). But it is desirable that it should be installed and operated keeping the radiator at least 20cm or more away from person’s body (excluding extremities: hands, wrists, feet and ankles).

Hereby, STAR MICRONICS CO.,LTD. declares that this Wireless Device is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU.

STAR　MICRONICS CO.,LTD. Head Office
20-10 Nakayoshida, Suruga-ku, Shizuoka-shi, Shizuoka, 422-8654, Japan
Tel. + 81-54-263-1111 Fax. + 81-54-263-1057

STAR Quality Technical Center
18-12 Nakayoshida, Suruga-ku, Shizuoka-shi, Shizuoka, 422-8001, Japan
Tel. + 81-54-263-1303 Fax. + 81-54-263-6650

Declaration of Conformity

Application of Council Directive(s)
1999/5/EC of 9 Mar. 1999
2011/65/EU of 8 Jun 2011

Standard(s) to which Conformity is Declared

• RADIO ： EN 300 328 V1.7.1

• EMC ： EN 301 489-1 V1.9.2
  EN 301 489-17 V2.1.1
  EN 55022:2010
  EN 55024:2010

• SAFETY ： EN60950-1: 2006 / +A12: 2011
  EN 62479: 2010

• ENVIRONMENT ： EN 50581: 2012

Manufacturer’s Name: Star Micronics Co.,Ltd.
Manufacturer’s Address: 20-10 Nakayoshida, Suruga-ku, Shizuoka-shi,
Shizuoka 422-8654 Japan

Importer’s Name: Star Micronics Europe Ltd.
Importer’s Address: Star House, Peregrine Business Park, Gomm Road,
High Wycombe, Bucks. HP13 7DL, U.K.

• Type of Equipment: Thermal Printer
• Model Name: WSP-i350
• Ref. R&TTE Radio Report No. ETLE121213.1451-01
• Ref. R&TTE EMC Report No. ETLE121213.1448, ETLE121213.1449
• Ref. Safety Report No. ETLS121213.0175, ETLE121213.1451-01
• Ref. Environ. Report No. WSP-i350-RoHS-01

I , the undersigned , hereby declare that the equipment specified above conforms to the above Directive(s) and Standard(s).

Trademark acknowledgments
SM-T300I : Star Micronics Co., Ltd.

Notice

• All rights reserved. Reproduction of any part of this manual in any form whatsoever, without STAR’s express permission is forbidden.

• The contents of this manual are subject to change without notice.

• All efforts have been made to ensure the accuracy of the contents of this manual at the time of going to press. However, should any errors be detected, STAR would greatly appreciate being informed of them.

• The above notwithstanding, STAR can assume no responsibility for any errors in this manual.

• iPad, iPhone, iPod touch and Retina are trademarks of Apple Inc., registered in the U.S. and other countries. iPad Air, iPad mini and Lightning are trademarks of Apple Inc.
  IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.

• Android is a trademark of Google Inc.

• Windows is registered trademarks of Microsoft Corporation.

• The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc.

Caution Symbol

Safety Precautions

Please be sure to read

  WARNING

• If you notice smoke, a strange smell, or a strange sound, turn off the power immediately, and remove the battery pack and battery charger. Then contact a Star Micronics dealer.

• If any foreign material (metal scraps, water, or other fluid) enters the printer, immediately turn off the printer and remove the battery charger and/or battery pack. Then, contact your dealer for advice. Continued use of the printer could result in a fire.

• Never attempt to repair the printer yourself. Also do not disassemble or modify the product.

• Doing so could lead to injury, fire, or electric shock.

• Do not touch the tear bar.
  – There is a tear bar inside the paper outlet slot. Not only should you not put your hand in the paper outlet slot while printing is in progress, never put your hand into the outlet even when printing is not in progress.
  – The printer cover can be opened when replacing the paper. However, since the tear bar is on the inside of the printer cover, be careful not to place your face or hands too close to the tear bar.

• During and immediately after printing, the area around the thermal head is very hot.

• Do not touch it, as you could be burned.

• If any battery fluid gets on your skin or clothing, immediately wash the affected area with fresh water. Otherwise, skin damage may result.

• The battery pack may be hot immediately after the product has been used.

Using the Printer

• Some semiconductors can be damaged by static electricity.
  Be sure to turn off the printer when inserting or removing the battery pack.

• Do not drop the printer or hit it against a hard object.

• Do not open the printer cover while the printer is printing.

• Before you open the printer cover, make sure that printing data is not being sent to the printer.

• Do not unplug or plug in a communication cable while the printer is printing or during communication.

• Do not touch a communication connector while the printer is printing.

• Turn off the printer when you are not using it.

• When the printer is used in a low temperature environment or when a PIN pad or other device that needs electricity is connected to the printer, the battery’s performance will be diminished, and the amount of time that you can use the printer for may be reduced.

• Do not pull out paper while the printer cover is closed.

• The heating element and the driver IC of the thermal head are easily damaged. Do not touch them with metal objects, sandpaper, etc.

• Printing quality may suffer if the thermal head heating element becomes soiled by being touched with your hands. Do not touch the thermal head heating element.

• There is a risk of damage to the driver IC of the thermal head from static electricity.
  Never directly touch the IC.

• Do not operate the printer if there is moisture on the front surface of the head from condensation, etc.

Thermal Paper Handling

• Only use thermal paper with the designated specifications.
  The printing quality and working life of the thermal head cannot be guaranteed if any paper other than that recommended is used. In particular, paper containing [Na+, K+, C1-] may drastically reduce the working life of the thermal head. Please exercise caution.

•  Store the thermal paper in a cool, dry, dark location.

• Do not rub the thermal paper with a hard object.

• Do not leave the thermal paper in contact with plastic film, an eraser, or adhesive tape for a long period of time.

• Do not stack the thermal paper on fresh diazo copies or wet-type copies.

• Do not use chemical glue on the thermal paper.

• Do not use thermal paper that has been stored for a long period of time.

Operating Environment for the Printer
Before actually unpacking the printer, you should take a few minutes to think about where you plan to use it. Remember the following points when doing this.

• Do not use the printer in an environment in which it will be subject to strong shaking while it is printing.

• Be careful to ensure that the printer is not exposed to direct sunlight.
  The appropriate environment for using the printer is described below.
  Temperature: -10°C to 50°C
  Humidity: 30 % RH to 80 % RH (no condensation)

• Do not place the printer near a copying machine or other device that produces a strong electromagnetic field.

• Keep the printer sufficiently removed from heaters and other sources of heat.

• Use the printer in a clean, low-humidity environment that is free from dust.

• Avoid using the printer in high-humidity rooms.

• We recommend that you unplug the printer from the power outlet whenever you do not plan to use it for long periods. Because of this, you should locate the printer so that the power outlet it is plugged into is nearby and easy to access.

Printer Maintenance
Please perform the following maintenance every 6 months.

• Thermal head
  Dip a cotton swab in an alcohol solvent (ethanol, methanol, or isopropyl alcohol), and clean the heating area of the head.

• Platen
  While turning the platen, use a soft, dry cloth to lightly rub the entire surface of the platen and remove any foreign objects.

• Paper storage unit and the surrounding area
  Remove any dirt, dust, pieces of paper, etc., from the paper storage unit.

• Card reader
  Regularly blow air onto the card reader to remove any dust from the card slot.

Using a Magnetic Card

• Do not bring magnets near the card, and do not store the card near a device that produces a magnetic field (such as a mobile phone, speaker, or TV). If you do so, the data on the card may be deleted.

• Do not leave the card in a high-temperature environment (such as the dashboard of a car).
  If you do so, the card may bend.

• Do not touch the card with dirty or wet hands. Also, do not attach adhesive tape or glue to the card. Failing to follow the above precautions could cause the card to stop working properly.

This manual supports the following firmware version.
Firmware Version: Ver 4.0 or later
Refer to the appropriate hardware manual which supports the firmware version of your printer.
The firmware version can be confirmed by the self-test. (refer to [3.2 Self Test] of page 14)

Product Overview

This printer is perfect for mobile banking systems, retail, POS (point of sale) terminals and other
forms of mobile computing.

The characteristics of this printer are listed below:

• Pocket size (120 ×130.5 × 58.3 mm)

• Extremely light and mobile (442 g)

• Up to 13 hours of battery-powered operation (12 receipts per hour / Auto Power Down Mode)

• International Splash/Dust Proof “IP54” Certified

• 1.5m Drop Resistance (Tough Rubber Type Case Design)
  *Our test procedure, Not guarantee

• Support High Quality Print Mode (Double-Stroke Mode)

• Very silent printing thru direct thermal printing method

• High speed (75 mm/sec, max.)

• Standard-equipped dual interface (RS-232C serial interface and Bluetooth Ver. 2.1 + EDR interface)

• Support for secure Bluetooth communications
  Support for Bluetooth Security Mode 3 (PINs of up to 16 digits in length)
  Non-discoverable mode can be offered (Factory option)

• Support Magnetic Stripe Reader

• Support Graphic LCD(128×32 dots) with Blue LED Backlight

• Belt Clip as a standard accessory

• Support text and graphic printing

• Bit-Image(Logo) Store Function “Use Logo Store Tool to store a logo.”

• Drop-in design that makes it easy to load paper

• A printer cover that can be opened with the touch of a button

• Printer cover open sensor & Paper-out sensor

• Flow control : Software (XON/XOFF)

• Hardware flow control not supported in printer

• Apple Certified to print directly from iOS devices over Bluetooth

• Easy set-up to switch from printing directly from iOS to Android devices (Operating systems except Mac OS switch automatically)

Printer & Accessories
The printer is packaged with the following accessories.
If any of these accessories is broken or missing, please contact the dealer that you bought the product.

The optional items for this printer are listed below.

External Appearance and Part Names

Setup

Battery Pack
Inserting into the Printer or the Battery Holder

1. Make sure that the printer has been turned off before you insert or remove the battery pack.
2. Insert the battery pack into the back of the printer as in the figure shown below, following the direction of the arrow.  
3. To remove the battery back, pull back the hook, and use the opposite procedure from the one you used to insert the battery pack.
4. The battery pack install into External Battery Cradle.
   Insert the battery pack in the direction of the arrow.

Charging the Battery
Insert the battery pack into the printer to charge it.
Insert the battery charger cable into the printer’s power inlet for charging.

Note: When the battery charger is connected to the printer without the battery pack, the printer turns on but cannot print.

Notes about the Battery Pack

General Battery Characteristics

• The battery is a consumable and its performance over time will gradually decrease.

• While not in use, the battery will slowly discharge itself.
  Prepare a battery pack that has been charged relatively recently (1 to 2 days earlier).

• To ensure that the battery lasts for a long time, we recommend that you turn off the printer
  whenever possible.

• When used at low temperatures, battery performance will temporarily decline. Be sure to have a fully-charged spare battery standing by if the printer will operate in a cold environment.

Charging the Battery Pack

• The battery pack can be charged at ambient temperatures between 0 and 40°C.

• The time required to charge the battery pack varies depending on the voltage and the ambient temperature.
  Normally, it takes 4 to 5 hours to charge the battery pack.

• It will take longer to charge the battery pack if you print while charging the battery pack.

• Do not remove the battery pack while it is being charged.

• Fully charge the battery prior to using the printer. Otherwise, the performance of the battery may be affected.

• There is no need to completely discharge or use up a rechargeable lithium ion battery before recharging it.

• It is normal for the battery pack to be hot after it has finished charging or been used.

• Do not recharge a battery pack that has just been fully charged.

Battery Pack Life

• The battery can be charged approximately 500 times in the normal temperature range without losing performance. If an extreme decline in the running time of the battery is noticed, the battery is reaching the end of its usable life. It is recommended to replace the old battery with a new one.

Notes about Using the Battery Pack

• Only use a designated battery pack.

• Only use the designated battery charging method.
  You cannot use a battery charger other than the designated battery charger.

• Do not throw the battery into a fire, place it near a flame or heating device, or leave it in a hot environment (under direct sunlight, in a car, etc.).

• Do not use a battery pack that has been dropped or subjected to a shock in some other way.

• Do not disassemble or modify the battery pack.

• Do not short the terminals of the battery pack or get it wet.
  Do not place the battery pack in a bag with a small metal object (such as a key).

• If any battery fluid gets on your skin or clothing, immediately wash the affected area with fresh water. Otherwise, skin damage may result.

Make sure to follow the instructions below to prevent the battery from permanent damage.

• If you do not intend to use the battery pack for a long period of time, charge it to approximately 50 %, and then remove it from the printer.
• During storage, charge the battery pack to approximately 50 % every 3 months.
• When the remaining battery level is low, charge the battery as soon as possible.
• If the printer turns off due to insufficient battery remaining, make sure to recharge the battery within 15 days.

Battery Disposal and Recycling

A lithium-ion battery is used to power this device. Since the disposal process of batteries varies
from country to country, refer to the appropriate measures mandating the disposal method of
the country in which this device is used.

< For U.S.A. and Canada >

Lithium-Ion batteries are recyclable. You can help preserve our environment by returning your used rechargeable batteries to the collection and recycling location
nearest you. For more information regarding recycling of rechargeable batteries,
call toll free 1-800-822-8837, or visit http://www.rbrc.org/

Bluetooth
Pairing
1. Press and hold POWER button for approx. 5 seconds, and printer is turned on. Then, it is ready to pair with another Bluetooth device.

2. On the host device, tap [ Settings ]. Set [Bluetooth] to ON. Select “Star Micronics”.

3. If necessary, enter the following information into the terminal that you are using.
PIN: 1234 (default)
Device name: Star Micronics (default)

CAUTION

1. For security purposes, we recommend that you change the PIN.
   The following utility is required to change the PIN.
   Tool name: Star_Bluetooth_Utility.exe（ for Windows）
   Star Setting Utility（ for iOS, Android）
   To obtain this utility, please contact with our dealer
   For instructions on how to use this utility, please refer to the Bluetooth Setting Utility Software Manual.

2. If the quantity of data which is printed at once is more than 1M byte on Bluetooth communication, it would cause the buffer to overflow and the data to get damaged.

3. For instructions on how to connect with a host device, please refer to your host device user
   manual.

You can test the connectivity with a host device by using StarIO SDK Application which is
available on Apple Store and Google play.

*Auto Connection Function (only for iOS)*
When the Bluetooth connection with your iOS device(1 is disconnected, it is required to establish a connection by tapping the printer you want to use on the Bluetooth setting screen. This Re Connection Specification is exactly based on the iOS specifications, and this specification is different from other OS such as Android.

The auto connection eliminates this configuration process and automatically sends a request for
connection to the iOS terminal (Host) that the printer previously connected. See the table below for details of Auto Connection setting.

The ON/OFF switching of the auto connection can be performed by operating the printer panel or using the Star Bluetooth utility in “StarPRNT Intelligence”.
For more details on the switching method, refer to “3-3. Memory Switch Setting”.

(*): This function is only valid with iOS devices or when the printer is set to [Bluetooth(Auto)].
This function will be invalid regardless of the settings when the printer is set to [Bluetooth(Mac)], or if you are using a non-iOS device.

(*1: For example, iPhone, iPad and iPod

Loading Paper
Refer to chapter 4, “Paper” (p. 23), to select roll paper that conforms to the specifications.

1. Turn on the printer.
2. Put your finger on the switch for opening the cover, and then open and raise the printer cover.                                                                                     
3. Load the roll paper in the orientation shown in the figure below, and then pull the end of the roll straight toward you.                                                
4. Press down on both sides of the printer cover to close it firmly. When you close the printer cover, make sure that it is closed on both sides.
5. Use the tear bar to cut the extra paper.

CAUTION
When the paper is jammed, be sure to open the printer cover before removing the jammed
paper.

Do not under any circumstances try to pull out the jammed paper forcefully while the printer
cover is closed. Doing so may damage parts of the printer.

Caution Symbol
This symbol is placed near the thermal head to indicate that it may be hot.
Never touch the thermal head immediately after the printer has been used. Also, even when the thermal head is not hot, do not touch it, because static electricity can damage the devices inside the thermal head.

WARNING

1. Do not touch the tear bar.
   • There is a tear bar inside the paper outlet slot. Not only should you not put your hand in the paper outlet slot while printing is in progress, never put your hand into the outlet even when printing is not in progress.
   • The paper cover can be opened when replacing the paper. However, since the tear bar is on the inside of the paper cover, be careful not to place your face or hands too close to the tear bar.

2. During and immediately after printing, the area around the thermal head is very hot. Do not
   touch it, as you could be burned.

Belt Clip

Attaching to the Printer
Follow the procedure below to attach the belt clip to the printer.

1. Make sure that you are attaching the belt clip in the right orientation, then screw the screw that comes with the belt clip into the designated screw hole to attach the belt clip to the printer.
2. Use a coin to firmly screw in the screw.

Using the Belt Clip
When the printer is attached to your belt, you can use it like the picture below.

Hold the printer firmly with your hand when you swipe a magnetic stripe card or cut paper. If it is not held firmly, you may fail to read card data or cannot cut paper smoothly with the tear bar.

Printer Features

3.1 Control Panel

3.2 Self Test

You can use a self test to check the printer’s settings.
Before you start the self test, make sure that roll paper has been properly loaded into the printer.

Self Test Procedure

1. Turn the printer power by holding down the FEED button and the POWER button simultaneously for 5 seconds or more.
2. The printer will print the current printer status, including the firmware version, communication mode, and print settings.
3. The self test will finish automatically. The printer will be ready to receive data after the self test finishes.

Note: If the firmware version is 3.0 or lower, the “EMULATION” setting will not be printed by this self test procedure. Please use the instructions in section 3.2.2 to perform a self test.

Printing the Bluetooth Device Name and MAC Address

1. Follow the procedure in section 3.2.1 to start a self test.
2.  Before the self test finishes, press and hold FEED button and MODE button at the same time.
3. The printer will print the Bluetooth device name and MAC address (the contents up to the
   memory switch setting information in case of the StarLine mode), and the self test will finish automatically. The printer will be ready to receive data after the self test finishes.

3.3 Memory Switch Setting (By the buttons on the printer.)
For details on the printer settings, refer to [Setting Table] of Page 18.
The setting change by memory switch is enable before shipment.
The setting change by memory switch is the following steps.

1. Turn on the printer power by pressing and holding down the FEED button and the POWER button simultaneously for 5 seconds or more. The printer will perform self printing.                                                                                 
2. The printer prints out the contents up to the QR code in case of the ESC/POS mode or the contents up to the memory switch setting information in case of the StarLine mode. Then, release the POWER button and the FEED button, and press the POWER and FEED buttons simultaneously within 2 seconds. Hold down both buttons for 2 seconds or more and release the buttons.                                              
3. If the printer prints out “Memory SW setting = Disabled”, the setting change by memory switch is enabled.

Emulation : ESC/POS
Communication Port : Bluetooth(Auto)

• When the above steps 1 to 4 are performed while the setting change by memory switch is disabled, the printer prints out “Memory SW setting = Enabled” and the setting change by memory switch is disabled.

Change the Memory switch by following operations.

1. Press and hold POWER for approx. 3 seconds, and printer is turned on.  
2. To put the printer into Memory Switch Setting mode, press and hold both the POWER & FEED buttons for 3 seconds. After the ERROR LED flashes five (5) times, you can configure the settings. Release the buttons after you surely confirm the LED flashes five (5) times, to get a printer into the setting mode.                     
3. To switch the printer mode , press FEED button.
4. If the current printer mode does not need to be changed, press FEED button again and switch the printer mode. To change the setting, press POWER button.                          CAUTION
   Before changing the memory switch settings, make sure that the communication with a host
   device is disconnected. When the printer is under the Bluetooth communication with a host device, it cannot enter the Memory Switch Setting mode.

* Example:
When you want to change the settings of the printer mode as shown below,