Roku Player Important Product Information Manual
- June 8, 2024
- Roku
Table of Contents
Roku Player Important Product Information Manual
The License Agreement
The License Agreement The Roku and third-party software license terms can be found at: www.roku.com/license. Use of the Roku player constitutes acceptance of as well as agreement to those license terms. If you do not agree to the software license terms and conditions and you are within the allowable time period for returns under the applicable return policy, you may return the Player (defined below) to the place where you obtained it for a refund, in accordance with the terms of such return policy
Limited Hardware Warranty
Subject to the additional terms and conditions set forth below, Roku provides this Limited Warranty:
- Only to the person or entity that originally purchased the Player from Roku or from one of its authorized resellers or distributors; and
- One (1) year limited hardware warranty for Players purchased and delivered to the end user within the United States.
Limited Warranty
Roku warrants the Roku Player (“Player”) hardware against defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase (“Warranty Period”). If Roku determines that the Player’s hardware is defective, Roku will either repair the unit or replace the unit with either a new or rebuilt Player, at its option. If the Warranty Period has expired or is otherwise not applicable (see Scope and Limitation on Warranty below), we will return the Player to you. More information about this warranty can be found at www.roku.com/support. The foregoing sets forth Roku’s sole obligation and your exclusive remedy in the event of any breach of this limited warranty.
Return and Warranty Service Process
Please access and review Roku Support online help resources at
support.roku.com before seeking warranty service. Returns or warranty service
requests for your new Player must be within the 30-day return period, or
within the original product warranty period. You must first obtain a Return
Merchandise Authorization (RMA) number from Roku Customer Support. RMA numbers
expire thirty days from issuance. Roku may attempt to troubleshoot a warranty-
related problem prior to issuing a RMA number. Please be prepared to provide
additional information upon request. Once a RMA number is obtained, you must
ship your Player, freight prepaid, together with proof of purchase and all
accessories, in either the original packaging or packaging affording an equal
degree of protection, to the Roku authorized distribution facility identified
by Roku Customer Support. Failure to return any of the accessories could
result in a delay and/or result in an invoice to you or credit to Roku for the
missing accessories.
Important: When submitting a RMA, please provide the following
information with your request: (a) model number, (b) serial number, (c)
problem description, (d) software version (located in the Settings menu), (e)
date of purchase, (f) place of purchase (reseller or online place of
purchase), and (g) return shipping address (P.O. boxes are not accepted).
Additional Roku troubleshooting and online help resources can be found at
support.roku.com
Scope of and Limitation on Warranty
The warranty on the Player is limited to the repair or replacement of defective units as described in the Limited Warranty section above. This warranty does not cover customer training or education, installation, set up adjustments, or signal reception problems. This warranty also does not cover any issue related to the service provided by your Internet service provider or content providers, including but not limited to service disruption, changes in service terms, changes in offerings, changes in format, or technical problems. This warranty does not cover damage due to acts of God, accident, misuse, abuse, negligence, commercial use or modification of, or to any part of, your Player. This warranty does not cover damage caused by other devices, improper operation or maintenance, connection to improper voltage supply or attempted repair by anyone other than a facility authorized by Roku to service your Player. This warranty does not cover consumables (such as fuses and batteries).
Legal Notices
Federal Communication Commission Interference Statement
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one of the
following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
FCC Caution: Any changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate this
equipment.
IEEE 802.11b or 802.11g operation of this product in the U.S.A. is firmware
limited to channels 1 through 11. Wireless Radio Use:
This device is restricted to indoor use when operating in the 5.15 to 5.25 GHz
frequency band.
IMPORTANT NOTE:
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
Note to US model owner:
To comply with US FCC regulation, the country selection function has been
completely removed from all US models.
The availability of some specific channels and/or operational frequency bands
are country dependent and are firmware programmed at the factory to match the
intended destination. The firmware setting is not accessible by the end user.
Safety Precautions
This product has been designed with the highest concern for safety. However, any electrical device, if used improperly, has the potential for causing fire, electrical shock or personal injury. To help ensure accident-free operation, follow these guidelines:
- Observe all warnings, precautions and instructions.
- Regularly inspect the AC power adapter for damage.
- Stop use, unplug the AC power adapter from the electrical outlet and disconnect any other cables immediately if the Player functions in an abnormal manner, produces unusual sounds or smells or becomes too hot to touch.
- For more information on product safety and troubleshooting, please go to www.roku.com/support.
Use and Handling
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Do not operate the Roku remote using any vigorous motions or gestures.
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Keep the Player and accessories, including cable ties and fasteners, out of the reach of small children.
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Do not touch the Player or connected cables during an electrical storm.
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Do not allow liquid, small particles or other foreign objects to get into the Player or accessories.
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Do not expose the Player to smoke or steam.
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Do not expose the Player or accessories to high, temperatures, high humidity or direct sunlight.
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Do not place the Player or the remote on the floor or in a place where they may cause someone to trip or stumble.
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To prevent possible hearing damage, do not listen at high volume levels for long periods.
MPORTANT tips about battery handling!
Inserting batteries: When inserting batteries, be sure to insert each
battery negative (-) side first, pushing it into the coil and then into the
compartment. Never insert batteries positive (+) side first.
Replacing batteries: Always replace dead batteries with two brand-new
batteries from the same manufacturer. Never use damaged batteries.
Disposal of batteries: Always dispose of batteries following federal
guidelines or local ordinances. Do not dispose of used batteries in an open
fire.
Warning: If your remote gets warm/hot during use, discontinue use and
contact Roku Customer Support immediately at roku.com/support. There is a risk
of explosion if battery is replaced by an incorrect type.
Copyright © 2015 Roku, Inc. All rights reserved. Roku and the Roku logo are registered trademarks of Roku, Inc. HDMI, the HDMI logo and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC.
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