HP Worldwide Warranty and Technical Support Information
- June 7, 2024
- HP
Table of Contents
HP Worldwide Limited Warranty and Technical Support
HP Hardware Limited Warranty
Limited Warranty Period
This HP Hardware Limited Warranty gives you, the customer, expressly limited warranty rights from HP, the manufacturer, for the duration specified on the product description page. Please refer to the HP website for an extensive description of your limited warranty entitlements. HP may offer 90 days of Complimentary Limited Technical Support by phone without a fee. Thereafter, there may be an additional service fee for HP phone support while other support methods—including chat, HP Support website, or by contacting your HP reseller or HP authorized service provider—are available without charge during the whole duration of this HP Limited Warranty. Please see the product description page for applicable products.
General Terms
This HP Limited Warranty gives you, the end-user customer, expressly limited
warranty rights from HP, the manufacturer. Refer to the HP website for an
extensive description of your limited warranty entitlements. To the extent
that you have a separate written agreement with HP, you also may have other
legal rights that this HP Limited Warranty does not exclude, limit, or
suspend. Refer to “Country-Specific Terms,” if applicable, at the back of this
warranty for more information regarding your rights.
This HP Limited Warranty applies only to HP-branded and Compaq-branded
hardware products, including without limitation, HP printing supplies
(collectively referred to in this HP Limited Warranty as “HP Hardware
Products”) sold by or leased from Hewlett-Packard Company, its worldwide
subsidiaries (collectively referred to in this HP Limited Warranty as “HP”),
affiliates, authorized resellers, authorized distributors, or country
distributors with this HP Limited Warranty. The term “HP Hardware Product” is
limited to the hardware components and required firmware. The term “HP
Hardware Product” DOES NOT include software applications or programs, non-HP
products, or non-HP branded peripherals. To the extent permitted by local law,
all non-HP products or non-HP branded peripherals external to the HP Hardware
Product— such as external storage subsystems, displays, printers, and other
peripherals—are provided “AS IS” and are not covered by this HP Limited
Warranty. However, non-HP manufacturers and suppliers or publishers may
provide their own warranties directly to you. An HP-branded peripheral or
other HP branded product not covered by this HP Limited Warranty also may be
covered by the HP Limited Warranty for that particular HP-branded peripheral
or product. Consult your HP Limited Warranty for that product to determine
your rights and obligations.
To the extent permitted by local law, HP guarantees that it will repair,
replace, or refund, at HP’s option, an HP Hardware Product that manifests a
defect in materials or workmanship during the Limited Warranty Period, if you,
the end-user customer, provides HP with notice of a defect in
your HP Hardware Product during the Limited Warranty Period. HP’s obligation under this HP Limited Warranty, at its option, to repair, replace, or provide a refund for an HP Hardware Product that manifests a defect in materials and workmanship ceases upon the expiration of the Limited Warranty Period.
The Limited Warranty Period starts on the latter of the date of purchase or
lease from HP or from the date HP or, if applicable, the HP authorized service
provider completes the installation. Your dated sales or delivery receipt,
showing the date of purchase or lease of the HP Hardware Product, is your
proof of the purchase or lease date unless HP or your authorized reseller
informs you otherwise in writing. You may be required to provide proof of
purchase or lease as a condition of receiving warranty service. The warranty
service indicated here reflects base-level warranty offerings. Enhancements to
the base warranty may be included with your HP Hardware Product. For current
warranty information, contact HP or go to HP.com. For HP ink cartridges, the
warranty coverage extends until the HP ink is depleted or the “Warranty Ends”
date has been reached, whichever occurs first. For HP print heads, the
coverage extends until the “Warranty Ends” date has been reached or the
warranted usage limit has been reached, whichever occurs first. For HP
LaserJet print cartridges the warranty coverage extends until the warranted
usage limit is reached.
Some states or countries do not allow the following exclusions or limitations,
so these exclusions and limitations may be limited in their application to
you.
HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL AND,
TO THE EXTENT PERMITTED BY LAW, HP EXPRESSLY DISCLAIMS ALL WARRANTIES AND
CONDITIONS NOT STATED IN THIS HP LIMITED WARRANTY. TO THE EXTENT ALLOWED BY
THE LOCAL LAW OF JURISDICTIONS OUTSIDE THE UNITED STATES, HP DISCLAIMS ALL
IMPLIED WARRANTIES OR CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FOR ALL TRANSACTIONS
OCCURRING IN THE UNITED STATES, ANY IMPLIED WARRANTY OR CONDITION OF
MERCHANTABILITY, QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO
THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. SOME STATES OR COUNTRIES
DO NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS
OR THE EXCLUSION OR LIMITATION OF PARTICULAR TYPES OF DAMAGE, INCLUDING
INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS. IN SUCH STATES OR
COUNTRIES, SOME EXCLUSIONS, DISCLAIMERS, OR LIMITATIONS OF THIS HP LIMITED
WARRANTY MAY NOT APPLY TO YOU. TO THE EXTENT THAT THIS HP LIMITED WARRANTY OR
ANY PART OF IT IS INCONSISTENT WITH LOCAL LAW, THIS HP LIMITED WARRANTY OR
THE CORRESPONDING PART SHALL BE DEEMED MODIFIED TO BE CONSISTENT WITH SUCH
LOCAL LAW.
FOR CONSUMER TRANSACTIONS, INCLUDING BUT NOT LIMITED TO, THE EUROPEAN UNION,
AUSTRALIA, AND NEW ZEALAND, THE LIMITED WARRANTY TERMS CONTAINED IN THIS
STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT,
OR MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO
THE SALE OF THIS HP HARDWARE PRODUCT TO YOU.
This HP Limited Warranty is applicable in all countries and may be enforced in any country or region where HP or its authorized service providers offer warranty service for the same product model number subject to the terms and conditions set forth in this HP Limited Warranty. This HP Limited Warranty is subject to all applicable national export and import laws and regulations. Under this HP Limited Warranty, HP Hardware Products purchased in one country or region may be transferred to another country or region where HP or its authorized service providers offer warranty service for the same product model numbers. Warranty terms, service availability, and service response times may vary from country or region to country or region. Standard warranty service response time is subject to change due to local parts availability. If parts are unavailable, your HP authorized service provider can provide you with details. HP will not alter the form, fit, or function of this HP Hardware Product to make it operate in a country for which it was never intended to function. HP is not responsible for any tariffs or duties that may be incurred in transferring the products. Transfer of the products may be covered by and is subject to, all applicable export and import laws, regulations, and controls issued by various governments.
In countries or regions where applicable law determines that warranty services
for imported products are to be provided by the local importer or in which
applicable law does not mandatorily determine that warranty services for
imported products are to be provided by the manufacturer, all warranty
services for HP products in these countries or regions will be provided
solely by the importer and not by HP, except where the local importer has been
specifically authorized by HP or its local affiliate to import the products
and refer the warranty services to HP.
You are entitled to hardware warranty service according to the terms and
conditions of this document if a repair to your HP Hardware Product is
required due to the manifestation of a defect in materials and workmanship
within the Limited Warranty Period. HP will, at its option, repair or replace
any component or hardware product that manifests a defect in materials or
workmanship during the Limited Warranty Period if HP receives notice from you,
the end-user customer, of the manifestation of such a defect during the
Limited Warranty Period. Unless otherwise stated, and to the extent permitted
by local law, new HP Hardware Products may be manufactured using new
materials or new and used materials functionally equivalent to new in
performance and reliability.
To the extent consistent with local law, (a) HP Hardware Products presented
for repair may be replaced by refurbished HP Hardware Products of the same
type rather than being repaired and (b) refurbished parts may be used to
repair HP Hardware Products. (c) replaced or repaired HP Hardware Products
will be functionally equivalent in performance and reliability to original
products that have been discontinued. Unless otherwise expressly required by
local law, if these replaced or repaired HP Hardware Products or parts
manifest a defect in materials or workmanship (1) during the ninety (90) days
following their repair and/or replacement, or (2) during the remainder of the
Limited Warranty Period of the HP Hardware Product they are replacing or in
which they are installed, HP warrants that it will again repair or replace
these HP Hardware Products or parts.
All component parts or hardware products removed under this HP Limited
Warranty become the property of HP unless otherwise stipulated by applicable
local law. In the unlikely event that your HP Hardware Product has recurring
failures or HP determines it is unable to repair or replace the HP Hardware
Product, HP, at its option, may elect to provide you with (a) a replacement
unit selected by HP that is the same or functionally equivalent to your HP
Hardware Product in performance or (b) to give you a refund or credit of your
purchase price or lease payments (less interest) instead of a replacement. To
the extent permitted by local law, this is your exclusive remedy for defective
products.
Some states or countries do not allow the above exclusion or limitation, so
this exclusion and limitation may be limited in its application to you.
Disputes arising out of this HP Limited Warranty or relating to your purchase
of the HP Hardware Products subject to this HP Limited Warranty—whether based
on contract, tort, statute, fraud, or any other legal theory—are governed by
the law of the country and state, province, or territory in which you
currently reside, without regard to its conflict-of-law principles.
Exclusions
HP DOES NOT WARRANT THAT THE OPERATION OF THIS HP HARDWARE PRODUCT WILL BE
UNINTERRUPTED OR ERROR-FREE. HP IS NOT RESPONSIBLE FOR DAMAGE THAT OCCURS AS
A RESULT OF YOUR FAILURE TO FOLLOW THE INSTRUCTIONS INTENDED FOR THE HP
HARDWARE PRODUCT.
This HP Limited Warranty does not apply to expendable or consumable parts,
with the exception of HP printing supplies and certain rechargeable batteries
as specified below, and does not extend to any HP Hardware Product from which
the serial number has been removed or that has been damaged or rendered
defective
-
as a result of an accident, misuse, liquid spills, abuse, contamination, improper or inadequate maintenance or calibration, or other external causes;
-
by operation outside the usage parameters stated in the user documentation that shipped with the HP Hardware Product;
-
by software, interfacing, parts or supplies not supplied by HP;
-
by improper site preparation, maintenance, or environmental conditions that do not conform to HP’s site specifications;
-
by virus, infection, worm, or similar malicious code not introduced by HP;
-
by loss or damage in transit;
-
by modification or service by anyone other than HP or an HP authorized service provider;
or -
by improper installation of end-user replaceable HP or HP approved parts if available for your HP Hardware Product in the servicing country or region.
Any HP Hardware Product found to be overclocked after delivery from HP will be
excluded from the terms of this Limited Warranty other than damaged or
defective components where the damage or defect is found to be unrelated to
the overclocking.
HP is not responsible for any interoperability or compatibility issues that
may arise when
- products, software, or options not supported by HP are used;
- configurations not supported by HP are used; or
- parts intended for one system are installed in another system of a different make or model.
YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. BEFORE RETURNING ANY HP HARDWARE PRODUCT FOR SERVICE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION. TO THE EXTENT PERMITTED BY LOCAL LAW, HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. TO THE EXTENT PERMITTED BY LOCAL LAW, HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE HP HARDWARE PRODUCT IS MANUFACTURED, SUBJECT TO ANY APPLICABLE UPDATES. MEMORY DATA MAY BE LOST DURING REPAIR.
Support: http://www8.hp.com/us/en/contact-
hp/contact.html
Manufacturers’ warranties may not apply in all cases, depending on factors
such as the use of the product, where the product was purchased, or who you
purchased the product from. Please review the warranty carefully, and contact
the manufacturer if you have any questions.
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