AXIS Network Camera Series Cctv User Manual

AXIS P13 Network Camera Series
AXIS P1375 Network Camera
AXIS P1377 Network Camera
AXIS P1378 Network Camera

User Manual

AXIS P13 Network Camera Series

Product overview

Product overview

1. microSD card slot
2. Status LED
3. Built-in microphone
4. Zoom puller
5. Lock screw for focus ring
6. Focus ring
7. Power connector (DC).
8. T92G20 connector
9. Control button
10. RS485/422 connector
11. I/O connector
12. i-CS connector (compatible with P-iris and DC-iris)
13. Security slot
14. Audio in (analogue/digital)
15. Audio out
16. Network connector (PoE)

3

Find the device on the network

To find Axis devices on the network and assign them IP addresses in Windows®, use AXIS IP Utility or AXIS Device Manager. Both applications are free and can be downloaded from axis.com/support.

For more information about how to find and assign IP addresses, see the document How to assign an IP address and access your device on the device page at axis.com.

Access the device

1. Open a browser and enter the IP address or host name of the Axis device.

If you have a Mac computer (OS X), go to Safari, click Bonjour and select the device from the drop-down list. To add Bonjour as a browser bookmark, go to Safari > Preferences.

If you do not know the IP address, use AXIS IP Utility or AXIS Device Manager to find the device on the network.

2. Enter the username and password. If you access the device for the first time, you must set the root password. See Set a new password for the root account on page 4.

3. The live view page opens in your browser.

Verify that no one has tampered with the firmware

To make sure that the device has its original Axis firmware, or to take full control of the device after a security attack:

1. Reset to factory default settings. See Reset to factory default settings on page 14.
After the reset, secure boot guarantees the state of the device.
2. Configure and install the device.

Secure passwords

Important
Axis devices send the initially set password in clear text over the network. To protect your device after the first login, set up a secure and encrypted HTTPS connection and then change the password.

The device password is the primary protection for your data and services. Axis devices do not impose a password policy as they may be used in various types of installations.

To protect your data we strongly recommend that you:

• Use a password with at least 8 characters, preferably created by a password generator.
• Don’t expose the password.
• Change the password at a recurring interval, at least once a year.

Set a new password for the root account

Important
The default administrator username is root. If the password for root is lost, reset the device to factory default settings.

1. Type a password. Follow the instructions about secure passwords. See Secure passwords on page 4 .
2. Retype the password to confirm the spelling.
3. Click Create login. The password has now been configured.

5

Additional settings

Need more help?

You can access the built-in help from the device’s webpage. The help provides more detailed information on the device’s features and their settings.

Replace the lens

1. Stop all recordings and disconnect power from the product.

2. Disconnect the lens cable and remove the standard lens.

3. Attach the new lens and connect the lens cable.

4. Reconnect the power.

5. Log in to the product’s webpage, go to the Image tab and then select the P-Iris lens you have installed.
   Note
   If you use a DC iris lens, select Generic DC Iris.

6. For the changes to take effect, you need to restart the device. Go to System > Maintenance and click Restart.

7. Adjust the zoom and focus.

Hide parts of the image with privacy masks

Create a privacy mask to hide a part of the image:

1. Go to Settings > Privacy mask.
2. Click New.

Reduce noise in low-light conditions

To reduce noise in low-light conditions, you can adjust one or more of the following settings:

• Set the exposure mode to automatic.

Note
A high max shutter value can result in motion blur.

• To slow down the shutter speed, set max shutter to the highest possible value.
• Reduce sharpness in the image.
• Set the max gain to a lower value.

Select exposure mode

There are different exposure mode options in the camera that adjusts aperture, shutter speed, and gain to improve image quality for specific surveillance scenes. Go to Settings > Image > Exposure and select between the following exposure modes:

• For most use cases, select Automatic exposure.

• For environments with certain artificial lighting, for example fluorescent lighting, select Flicker-free.
  Select the same frequency as the power line frequency.

• For environments with certain artificial light and bright light, for example outdoors with fluorescent lighting at night and sun during daytime, select Flicker-reduced.
  Select the same frequency as the power line frequency.

• To lock the current exposure settings, select Hold current.

Maximize details in an image

Important
If you maximize details in an image, the bitrate will probably increase and you might get a reduced frame rate.

• Set the compression as low as possible.
• Select MJPEG streaming.
• Turn off Zipstream functionality.

Monitor long and narrow areas

Use corridor format to better utilize the full field of view in a long and narrow area, for example a staircase, hallway, road, or tunnel.

1. Depending on your device, turn the camera or the 3-axis lens in the camera 90° or 270°.
2. If the device doesn’t rotate the view automatically, log in to the webpage and go to Settings > System > Orientation.
3. Click .
4. Rotate the view 90° or 270°.

Find out more at axis.com/axis-corridor-format.

Improve facial recognition

To better recognize the face of a person passing by the camera, you can set the optimal pixel resolution with the camera’s pixel counter.

1. Go to Settings > System > Orientation and click .
2. In the camera’s live view, adjust the size and placement of the rectangle around the area of interest, for example, where the faces of passing persons are expected to appear. You can then see the number of pixels represented by the sides of the rectangle.

Note
You can use an object of a known size in the view as a reference to decide how much resolution is needed for recognition.

View area

A view area is a cropped part of the full view. You can stream and store view areas instead of the full view to minimize bandwidth and storage needs. If you enable PTZ for a view area, you can pan, tilt and zoom within it. By using view areas you can remove parts of the full view, for example, the sky.

When you set up a view area, we recommend you to set the video stream resolution to the same size as or smaller than the view area size. If you set the video stream resolution larger than the view area size it implies digitally scaled up video after sensor capture, which requires more bandwidth without adding image information.

Handle scenes with strong backlight

Dynamic range is the difference in light levels in an image. In some cases the difference between the darkest and the brightest areas can be significant. The result is often an image where either the dark or the bright areas are visible. Wide dynamic range (WDR) makes both dark and bright areas of the image visible.

1. Go to Settings > Image > Wide dynamic range.
2. If required, turn on WDR.
3. Use the Contrast slider to adjust the amount of WDR.

Image without WDR.Image with WDR.

Note
WDR may cause artifacts in the image.

Find out more about WDR and how to use it at axis.com/web- articles/wdr.
Overlays are superimposed over the video stream. They are used to provide extra information during recordings, such as a timestamp, or during product installation and configuration. You can add either text or an image.

Show a text overlay in the video stream when the device detects motion

This example explains how to display the text “Motion detected” when the device detects motion:

Make sure that AXIS Video Motion Detection is running:

1. Go to Settings > Apps > AXIS Video Motion Detection.

2. Start the application if it is not already running.

3. Make sure you have set up the application according to your needs.
   Add the overlay text:

4. Go to Settings > Overlay.

5. Select Create overlay and select Text overlay.

6. Enter #D in the text field.

7. Choose text size and appearance.

8. To position the text overlay, choose Custom or one of the presets.
   Create a rule:

9. Go to System > Events > Rules and add a rule.

10. Type a name for the rule.

11. In the list of conditions, select AXIS Video Motion Detection.

12. In the list of actions, select Use overlay text.

13. Select a view area.

14. Type “Motion detected”.

15. Set the duration.

16. Click Save.

Note
If you update the overlay text it will be automatically updated on all video streams dynamically.

Video compression formats

Decide which compression method to use based on your viewing requirements, and on the properties of your network. The available options are:

Motion JPEG

Note
To ensure support for the Opus audio codec, the Motion JPEG stream is always sent over RTP.

Motion JPEG, or MJPEG, is a digital video sequence that is made up of a series of individual JPEG images. These images are then displayed and updated at a rate sufficient to create a stream that shows constantly updated motion. For the viewer to perceive motion video the rate must be at least 16 image frames per second. Full motion video is perceived at 30 (NTSC) or 25 (PAL) frames per second.

The Motion JPEG stream uses considerable amounts of bandwidth, but provides excellent image quality and access to every image contained in the stream.

H.264 or MPEG-4 Part 10/AVC

Note
H.264 is a licensed technology. The Axis product includes one H.264 viewing client license. To install additional unlicensed copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller.

H.264 can, without compromising image quality, reduce the size of a digital video file by more than 80% compared to the Motion JPEG format and by as much as 50% compared to the MPEG-4 standard. This means that less network bandwidth and storage space are required for a video file. Or seen another way, higher video quality can be achieved for a given bitrate.

H.265 or MPEG-H Part 2/HEVC

Note
H.265 is licensed technology. The Axis product includes one H.265 viewing client license. To install additional unlicensed copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller.

Reduce bandwidth and storage

Important
If you reduce the bandwidth it can result in loss of details in the picture.

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1. Go to live view and select H.264.
2. Go to Settings > Stream.
3. Do one or more of the following:
   – Turn on the Zipstream functionality and select the desired level.
   Note
   The zipstream settings are used for both H.264 and H.265.
   – Turn on dynamic GOP and set a high GOP length value.
   – Increase the compression.
   – Turn on dynamic FPS.

Note
Web browsers do not support H.265 decoding. Use a video management system or application supporting H.265 decoding.

Set up network storage

To store recordings on the network, you need to set up network storage:

1. Go to Settings > System > Storage.
2. Click Setup under Network storage.
3. Enter the IP address of the host server.
4. Enter the name of the shared location on the host server.
5. Move the switch if the share requires a login, and enter username and password.
6. Click Connect.

Add audio to your recording

Edit the stream profile which is used for the recording:

1. Go to Settings > Stream and click Stream profiles.
2. Select the stream profile and click Audio.
3. Select the checkbox and select Include.
4. Click Save.
5. Click Close.

Record and watch video

To record video you must first set up network storage, see Set up network storage on page 11 , or have an SD card installed.

Record video

1. Go to the camera’s live view.
2. To start a recording, click Record. Click again to stop the recording.

Watch video

11

1. Click Storage > Go to recordings.
2. Select your recording in the list and it will play automatically.

Set up rules and alerts

You can create rules to make your device perform an action when certain events occur. A rule consists of conditions and actions. The conditions can be used to trigger the actions. For example, the device can start a recording or send an email when it detects motion, or show an overlay text when it records.

Trigger an action

1. Go to Settings > System > Events to set up a rule. The rule defines when the camera will perform certain actions. Rules can be setup as scheduled, recurring, or for example, triggered by motion detection.
2. Select the Condition that must be met to trigger the action. If you specify more than one condition for the rule, all of the conditions must be met to trigger the action.
3. Select which Action the camera should perform when the conditions are met.

Note
If you make changes to an active rule, then the rule needs to be restarted for the changes to take effect.

Record video when the camera detects motion

This example explains how to set up the camera to start recording to the SD card five seconds before it detects motion and to stop one minute after.

Make sure that AXIS Video Motion Detection is running:

1. Go to Settings > Apps > AXIS Video Motion Detection.
2. Start the application if it is not already running.
3. Make sure you have set up the application according to your needs.

Create a rule:

1. Go to Settings > System > Events and add a rule.
2. Type a name for the rule.
3. In the list of conditions, under Application , select AXIS Video Motion Detection (VMD).
4. In the list of actions, under Recordings , select Record video while the rule is active.
5. Select an existing stream profile or create a new one.
6. Set the prebuffer time to 5 seconds.
7. Set the postbuffer time to 60 seconds.
8. In the list of storage options, select SD card.
9. Click Save.

Applications

AXIS Camera Application Platform (ACAP) is an open platform that enables third parties to develop analytics and other applications for Axis products. To find out more about available applications, downloads, trials and licenses, go to axis.com/applications.

12

To find the user manuals for Axis applications, go to axis.com.

Note

• Several applications can run at the same time but some applications might not be compatible with each other. Certain combinations of applications might require too much processing power or memory resources when run in parallel. Verify that the applications work together before deployment.

13

Troubleshooting

If you can’t find what you’re looking for here, try the troubleshooting section at axis.com/support.

Reset to factory default settings

Important
Reset to factory default should be used with caution. A reset to factory default resets all settings, including the IP address, to the factory default values.

To reset the product to the factory default settings:

1. Disconnect power from the product.
2. Press and hold the control button while reconnecting power. See Product overview on page 3.
3. Keep the control button pressed for 15-­30 seconds until the status LED indicator flashes amber.
4. Release the control button. The process is complete when the status LED indicator turns green. The product has been reset to the factory default settings. If no DHCP server is available on the network, the default IP address is 192.168.0.90.
5. Use the installation and management software tools to assign an IP address, set the password, and access the video stream. The installation and management software tools are available from the support pages on axis.com/support.

It is also possible to reset parameters to factory default through the web interface. Go to Settings > System > Maintenance and click Default.

Firmware options

Axis offers product firmware management according to either the active track or the long-term support (LTS) tracks. Being on the active track means continuously getting access to all the latest product features, while the LTS tracks provide a fixed platform with periodic releases focused mainly on bug fixes and security updates.

Using firmware from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end system offerings. The LTS tracks are recommended if you use third-party integrations, which are not continuously validated against the latest active track. With LTS, the products can maintain cybersecurity without introducing any significant functional changes or affecting any existing integrations. For more detailed information about Axis product firmware strategy, go to axis.com/support/firmware.

Check the current firmware

Firmware is the software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem.

To check the current firmware:

1. Go to the product’s webpage.
2. Click on the help menu.
3.  Click About.

14

Upgrade the firmware

Important
Preconfigured and customized settings are saved when the firmware is upgraded (provided that the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Important
Make sure the product remains connected to the power source throughout the upgrade process.

Note
When you upgrade the product with the latest firmware in the active track, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading the firmware. To find the latest firmware and the release notes, go to axis.com/support/firmware.

1. Download the firmware file to your computer, available free of charge at axis.com/support/firmware.
2. Log in to the product as an administrator.
3. Go to Settings > System > Maintenance. Follow the instructions on the page. When the upgrade has finished, the product restarts automatically.

AXIS Device Manager can be used for multiple upgrades. Find out more at axis.com/products/axis-device-manager.

Technical issues, clues and solutions

If you can’t find what you’re looking for here, try the troubleshooting section at axis.com/support.

Problems upgrading the firmware

Firmware upgrade failure  : If the firmware upgrade fails, the device reloads the previous firmware. The most common reason is that the wrong firmware file has been uploaded. Check that the name of the firmware file corresponds to your device and try again.

Problems after firmware upgrade : If you experience problems after a firmware upgrade, roll back to the previously installed version from the Maintenance page.

Problems setting the IP address

The device is located on a different subnet : If the IP address intended for the device and the IP address of the computer used to access the device are located on different subnets, you cannot set the IP address. Contact your network administrator to obtain an IP address.

The IP address is being used by another device : Disconnect the Axis device from the network. Run the ping command (in a Command/DOS window, type ping and the IP address of the device):

• If you receive: Reply from : bytes=32; time=10… this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the device.
• If you receive: Request timed out, this means that the IP address is available for use with the Axis device. Check all cabling and reinstall the device.

Possible IP address conflict with another device on the same subnet : The static IP address in the Axis device is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the device.

15

The device cannot be accessed from a browser

Cannot log in : When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting to log in. You may need to manually type http or https in the browser’s address field.
If the password for the user root is lost, the device must be reset to the factory default settings. See Reset to factory default settings on page 14.

The IP address has been changed by DHCP : IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed, use AXIS IP Utility or AXIS Device Manager to locate the device on the network. Identify the device using its model or serial number, or by the DNS name (if the name has been configured).
If required, a static IP address can be assigned manually. For instructions, go to axis.com/support.

Certificate error when using IEEE 802.1X : For authentication to work properly, the date and time settings in the Axis device must be synchronized with an NTP server. Go to Settings > System > Date and time.

The device is accessible locally but not externally

To access the device externally, we recommend using one of the following applications for Windows®:

• AXIS Companion: free of charge, ideal for small systems with basic surveillance needs.
• AXIS Camera Station: 30-day trial version free of charge, ideal for small to mid-size systems.
  For instructions and download, go to axis.com/products/axis- companion.

Problems with streaming

Multicast H.264 only accessible by local clients : Check if your router supports multicasting, or if the router settings between the client and the device need to be configured. The TTL (Time To Live) value may need to be increased.

No multicast H.264 displayed in the client : Check with your network administrator that the multicast addresses used by the Axis device are valid for your network.
Check with your network administrator to see if there is a firewall preventing viewing.

Poor rendering of H.264 images : Ensure that your graphics card is using the latest driver. The latest drivers can usually be downloaded from the manufacturer’s website.

Color saturation is different in H.264 and Motion JPEG : Modify the settings for your graphics adapter. Go to the adapter’s documentation for more information.

Lower frame rate than expected

• See Performance considerations on page 16.
• Reduce the number of applications running on the client computer.
• Limit the number of simultaneous viewers.
• Check with the network administrator that there is enough bandwidth available.
• Lower the image resolution.
• The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis device.

Can’t select H.265 encoding in live view : Web browsers do not support H.265 decoding. Use a video management system or application supporting H.265 decoding.

Performance considerations

When setting up your system, it is important to consider how various settings and situations affect the performance. Some factors affect the amount of bandwidth (the bitrate) required, others can affect the frame rate, and some affect both. If the load on the CPU reaches its maximum, this also affects the frame rate.

The following factors are the most important to consider:

• High image resolution or lower compression levels result in images containing more data which in turn affects the bandwidth.

16

• Rotating the image in the GUI will increase the product’s CPU load.

• Access by large numbers of Motion JPEG or unicast H.264 clients affects the bandwidth.

• Simultaneous viewing of different streams (resolution, compression) by different clients affects both frame rate and bandwidth.
  Use identical streams wherever possible to maintain a high frame rate. Stream profiles can be used to ensure that streams are identical.

• Accessing Motion JPEG and H.264 video streams simultaneously affects both frame rate and bandwidth.

• Heavy usage of event settings affects the product’s CPU load which in turn affects the frame rate.

• Using HTTPS may reduce frame rate, in particular if streaming Motion JPEG.

• Heavy network utilization due to poor infrastructure affects the bandwidth.

• Viewing on poorly performing client computers lowers perceived performance and affects frame rate.

• Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and the general performance.

17

Specifications

To find the latest version of the product’s datasheet, go to the product page at axis.com and locate Support & Documentation.

LED Indicators

Note

• The Status LED can be configured to be unlit during normal operation. To configure, go to Settings > System > Plain config.
• The Status LED can be configured to flash while an event is active.
• The Status LED can be configured to flash for identifying the unit. Go to Settings > System > Plain config.

completed.
Amber| Steady during startup. Flashes during firmware upgrade or reset to factory default.
Amber/Red| Flashes amber/red if network connection is unavailable or lost.
Red| Firmware upgrade failure.

Status LED behavior for focus assistant

Note
Only valid for optional P-iris, DC-iris or manual iris lenses.

The status LED flashes when the Focus Assistant is active.

Adjust the lens.
Amber| The image is close to focus.
The lens needs fine tuning.
Green| The image is in focus.

SD card slot

NOTICE

• Risk of damage to SD card. Do not use sharp tools, metal objects, or excessive force when inserting or removing the SD card. Use your fingers to insert and remove the card.
• Risk of data loss and corrupted recordings. Do not remove the SD card while the product is running. Unmount the SD card from the product’s webpage before removal.

This product supports microSD/microSDHC/microSDXC cards.

For SD card recommendations, see axis.com.

microSD, microSDHC, and microSDXC Logos are trademarks of SD-3C LLC. microSD, microSDHC, microSDXC are trademarks or registered trademarks of SD-3C, LLC in the United States, other countries or both.

18

Buttons

Control button

The control button is used for:

• Enabling the Focus Assistant. Press and very quickly release the Control button.
• Resetting the product to factory default settings. See Reset to factory default settings on page 14.

Connectors

Network connector

RJ45 Ethernet connector with Power over Ethernet (PoE).

Audio connector

• Audio in ­- 3.5 mm input for a mono microphone, or a line-in mono signal (left channel is used from a stereo signal).
• Audio out ­- 3.5 mm output for audio (line level) that can be connected to a public address (PA) system or an active speaker with a built-in amplifier. A stereo connector must be used for audio out.

| 1 Tip| 2 Ring| 3 Sleeve
---|---|---|---
Audio Input| Microphone/Line in| Microphone bias voltage| Ground
Audio Output| Line out, mono| Line out, mono| Ground

For audio in, the left channel is used from a stereo signal.

I/O connector

Use the I/O connector with external devices in combination with, for example, motion detection, event triggering, and alarm notifications. In addition to the 0 V DC reference point and power (DC output), the I/O connector provides the interface to:

Digital input – For connecting devices that can toggle between an open and closed circuit, for example PIR sensors, door/window contacts, and glass break detectors.

Supervised input – Enables possibility to detect tampering on a digital input.

Digital output – For connecting external devices such as relays and LEDs. Connected devices can be activated by the VAPIX® Application Programming Interface or from the product’s webpage.

Max load = 50 m

19

Input 1| 3| Digital input or Supervised input – Connect to pin 1 to activate, or leave floating (unconnected) to deactivate. To use supervised input, install end-of-line resistors. See connection diagram for information about how to connect the resistors.| to max 30 V DC
---|---|---|---
Output 1| 4| Digital output – Internally connected to pin 1 (DC ground) when active, and floating (unconnected) when inactive. If used with an inductive load, e.g., a relay, connect a diode in parallel with the load, to protect against voltage transients.| 0 to max 30 V DC, open drain, 100 mA
Input 2| 5| Digital input or Supervised input – Connect to pin 1 to activate, or leave floating (unconnected) to deactivate. To use supervised input, install end-of-line resistors. See connection diagram for information about how to connect the resistors.| 0 to max 30 V DC
Output 2| 6| Digital output – Internally connected to pin 1 (DC ground) when active, and floating (unconnected) when inactive. If used with an inductive load, e.g., a relay, connect a diode in parallel with the load, to protect against voltage transients.| 0 to max 30 V DC, open drain, 100 mA

1. DC ground
2. DC output 12 V, max 50 mA
3. Supervised input port 1
4. Digital output port 1
5. Supervised input port 2
6. Digital output port 2

Power connector

2-pin terminal block for DC power input. Use a Safety Extra Low Voltage (SELV) compliant limited power source (LPS) with either a rated output power limited to ≤100 W or a rated output current limited to ≤5 A.

RS485/RS422 connector

Two 2-pin terminal blocks for RS485/RS422 serial interface used to control auxiliary equipment such as pan-tilt devices.
The serial port can be configured to support:

• Two-wire RS485 half duplex
• Four-wire RS485 full duplex
• Two-wire RS422 simplex
• Four-wire RS422 full duplex point to point communication

2-wire RS485)
RS485A alt RS485/422 RX(A)| 2
RS485/RS422 TX(B)| 3| TX pair for RS422 and 4-wire RS485
RS485/RS422 TX(A)| 4

Important
The maximum cable length is 30 m (98 ft).

T92G20 connector

Use this connector when you mount the camera in an AXIS T92G20 Outdoor Housing. The connector supplies power to the heater and the IR illumination in the housing.

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User Manual                                                 Ver. M2.6
AXIS P13 Network Camera Series                Date: January 2020
© Axis Communications AB, 2019 – 2020    Part No. T10135685

References

• Axis Communications - Leader in network cameras and other IP networking solutions | Axis Communications
• End user license agreements | Axis Communications
• Solutions by technology | Axis Communications
• AXIS Companion | Axis Communications
• AXIS Device Manager | Axis Communications
• Welcome to Axis support | Axis Communications
• Download device software | Axis Communications

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