PLANTRONICS SupraPlus SL Headset User Guide
- June 7, 2024
- Plantronics
Table of Contents
PLANTRONICS SupraPlus SL Headset User Guide
Thank you for selecting the SupraPlus SL headset from Plantronics. It is designed to be used with Plantronics amplifiers that have the Quick Disconnect™ feature or compatible headset ready telephones and consoles.
The SupraPlus SL family of headsets is designed to meet the needs of professional headset users. They are lightweight, either in a monaural or binaural design for comfortable extended wear and come with a Quick Disconnect feature.
Open this user guide to the Quick Start instructions to set up your headset and ready it for use. Later you can use the Maintenance and Troubleshooting section for further guidance and assistance.
Headset Type| Standard Voice Tube Headset| Noise Canceling Headset| Polaris
Voice Tube Headset| Polaris Noise-Canceling Headset
---|---|---|---|---
Monaural Model| H351| H351N| P351| P351N
Binaural Mode| H361| H361N| P361| P361N
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H351,H361 Standard Model
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H351N, H361N Noise-Canceling Model
MAINTENANCE/TROUBLESHOOTING
Maintenance for Optimum Performance
- Replace voice tube every 6-9 months (voice tube models only).
- Replace ear cushion every six months.
- Clean cable with a damp cloth once a month. (Do not use solvents or wet cloth.)
Troubleshooting Callers cannot hear me
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For voice tube models determine if the voice tube is positioned improperly. Try various other positions.
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To determine if the voice tube is clogged, remove the voice tube and see if the caller can hear you. If the caller can hear you the voice tube was clogged. For a temporary solution to a clogged voice tube, gently rinse warm water
through the voice tube for a minute then manually swing or shake it dry. Make sure the voice tube is completely dry before reattaching. Plantronics recommends replacing the voice tube every 6-9 months. -
For Noise-Canceling models make sure the microphone is facing your mouth and positioned properly.
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Verify that the transmit volume control of the amplifier is set properly.
I cannot hear callers -
Verify that the Quick Disconnect™ is connected.
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Make sure the headset is positioned properly
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Make sure the amplifier, if used, is installed correctly
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Turn up the volume control on the amplifier, if used.
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Change amplifier‘s configuration switch to a different position.
Fit is uncomfortable -
Make sure the headband length is correct.
Plantronics Technical Assistance Center
For assistance and accessibility information call the Plantronics Technical
Assistance Center (TAC) 800-544-4660
x5538 Sunday 5 P.M. through Friday 5 P.M. Pacific Standard Time or visit our
website at www.plantronics.com.
Hearing Aid Compatibility (HAC) Information. This headset is compatible with inductively coupled hearing aids.
Use these steps to get set up quickly
Identify the Components
H351 Standard Model
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Adjustable Headband
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Receiver
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Click Stop Turret
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Clothing Cli
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Headset Cord
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T-Pad
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Ear Cushion
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Voice Tube
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Quick Disconnect™ Connector
H361N Noise-Canceling Model -
Boom
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Noise-Canceling Microphone
Polaris™ Models
To use the Polaris headset model, simply insert the modular connector into the
headset receptacle of a compatible telephone. Polaris applies to most headset
ready telephones.
Adjust the Headband
To adjust the headband, lengthen or shorten the band until it fits comfortably. The click stop feature keeps the headband securely adjusted. Position the headset receivers so that the foam cushions sit comfortably over the center of your ears.
On models with only one receiver, position the stabilizer T-bar above your ear.
Adjust to fit.
Adjust the Mouthpiece
For Standard Models:
Hold the receiver securely against your ear with one hand.
With your other hand, adjust the clicks top turret and the voice tube so that the tip sits two finger widths from the corner of your mouth. (To prevent breath noise, avoid putting the voice tube in front of your mouth.)
For Noise-Canceling Models:
Carefully bend and shape the boom with both hands as shown. Avoid bending or twisting the boom near the microphone or earpiece.
Position the click stop turret and boom so that the microphone is two finger- widths from the corner of your mouth.
Make sure the front of the microphone faces your mouth. If necessary, twist the microphone slightly so it’s in the proper position. Do not use forceful twisting motions or try to turn the microphone completely around.
Connect Headset
For all Models:
Quick Disconnect Connector
This feature allows you to place a call on hold and move away from the phone without removing the headset. When you separate the Quick Disconnect, you place an ongoing conversation on hold.
Before using your headset, join the Quick Disconnect to the mating connector of the modular adapter cable.
Mount your headset and use with amplifier, adapter, or Polaris headset.
To put your call on hold, grasp Quick Disconnect, as shown, and pull straight
apart. To resume your conversation, reconnect the halves.
Examine the Additional Features
Clothing Clip
The clothing clip keeps the headset properly seated and free from the cord’s weight. Attach the clothing clip at a comfortable level See Maintenance and
Troubleshooting section on the other side.
PARTS & ACCESSORIES
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SupraPlus SL Value Pack for H351 and H361 models Includes voice tube, ear cushions, cord clip, Background Noise Suppressor (BNS) cup, and 3 cleaning towelettes.
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Voice Tube
The voice tube should be replaced every six to nine months.-
Clear Transparent P/N 29960-01
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Peaceful Purple Mauve (couleur apaisante) P/N 29960-50
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Ear Cushion (foam)
Set of two; covers, protects, and makes the headset comfortable against the ear. Replace every six months.
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Background Noise Suppressor (BNS) Cup
For voice tube model headsets
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Ear Cushions (leatherette)
P/N 67712-01
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Clothing Clip
Attaches to headset cable, keeping headset stabilized and comfortably in place. -
Cord Clip Attache fil
P/N 32678-01
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For Polaris models: Cable to Quick Disconnect
Connects directly to headset port of headset ready telephones (10 ft.).
FCC REGISTRATION & INFORMATION
FCC Requirements– Part 68
This equipment complies with Part 68 of the FCC Rules. The FCC Part 68 Label is located on the bottom of the unit This label contains the FCC Registration Number and Ringer Equivalence Number (REN) for this equipment If requested this information must be provided to your telephone company.
The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all of those devices ring when your telephone number is called. In most, but not all areas, the sum of the RENs of all devices connected to one line should not exceed five (5.0). To be certain of the number of devices you may connect to your line, as determined by the REN, you should contact your local telephone company to determine the maximum REN for your calling area.
Connection to the telephone network should be made by using standard modular telephone jacks, type RJll. The plug and/or jacks used must comply with FCC Part 68 rules. If this telephone equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn‘t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right t file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the proper functioning of your equipment. If they do, you will be notified in advance in order for you to make necessary modifications to maintain uninterrupted service.