toob Full-Fibre Broadband User Guide

toob Full-Fibre Broadband

what’s my device capable of?

You’ll receive our 900 Mbps service to your wired devices day and night. Depending on the age or specification of your device, expect to receive a range of speeds when using wi-fi. It’s also affected by environmental factors within the home. Performance may be higher or lower according to background software (such as anti-virus programs or VPNs) or other device settings.

how do I test my wifi speed?

If environmental factors are affecting your wi-fi, you might like to know where they are so you can find ways to avoid them. There are many ways to measure your speed, so it’s important this can be completed accurately. Visit toob.co.uk/support for details on the best way to test your speed and answers to your frequently asked questions.

thanks for choosing to full-fiber broadband

we can’t wait to get you connected
let’s go step-by-step:

check your contents

what’s in the box?

• 1 x tool wi-fi router
• 1 x power supply (plug + attached cable)
• 1 x tool wi-fi router companion guide
• 1 x wi-fi password reference card
• 1 x 2m black ethernet cable
• 1 x 2m pink ethernet cable (spare)

discuss with your engineer

where will your equipment go?
Think about where you use the internet most and consider the best location for your toob wi-fi router. Let the engineer know where you want to position your toob wi-fi router, so the installation can take place as close to this as possible (depending on the layout of your property). The toob wi-fi router should be placed off the floor and in a central location. Look out for direct obstructions caused by thick walls, solid furniture or reflective surfaces. It doesn’t like being hidden away in a drawer or cupboard either! Interference from other wi-fi, Bluetooth or nearby electrical devices will often vary the strength of your wi-fi signal.

let’s get your toob wi-fi router connected follow these steps to activate your service

1. Switch the wall-mounted fibre box off at the socket
2. Insert the black ethernet cable into the yellow port at the bottom of the fibre box
3. Insert the other end of the cable into the red port on the back of your toob wi-fi router (only use the provided toob router)
4. Connect the power adaptor to the toob wi-fi router
5. Switch on the power to both the fibre box and the toob wi-fi router
6. Press the button on the back of the toob wi-fi router
7. Wait up to 5 minutes for a connection to establish. When this happens, the lights will stop flashing
8. Congratulations! You’ve activated your toob service

connect your devices

use an ethernet cable or wi-fi

• To benefit from the fastest full-fibre speeds, connect eligible devices via an ethernet cable.
• Insert one end of the cable into a yellow port on the back of your toob Wi-fi router and the other end into an ethernet port on your device. Use a CAT5e/CAT6 ethernet cable to enjoy the full potential of your new service. We’ve included a pink ethernet cable in your delivery box to get you started.
• To connect your other devices via wi-n, use the wi-fi router companion guide. Simply enter your vwi-fi name and password, or scan the QR code on the wi-fi password reference card.
• The wi-fi router companion guide has advice on connecting using WPS (Wi-Fi Pairing Setup). Press the button and follow instructions for WPS on your device

Something not quite right? We’re here to help…

If you’ve completed these steps, but still can’t get connected, get in touch.

Visit toob.co.uk/support

Chat with us online Call 023 9300 9300 7 days a week

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