Frequently Asked Questions for Mesh
- June 7, 2024
- MERCUSYS
Table of Contents
Q1. What can I do if the login window does not appear?
a. If the computer is set to a static IP address, change its settings to obtain an IP address automatically.
b. For the first-time configuration, make sure you are accessing the web management through the wireless connection.
c. Verify that http://mwlogin.net is correctly entered in the web browser.
d. Use another web browser and try again.
e. Reboot your main router and try again.
f. Disable and enable the network adapter in use again.
Q2. What can I do if I cannot access the internet?
a. Check if the internet is working properly by connecting a computer directly to the modem via an Ethernet cable. If it is not, contact your internet service provider.
b. Reboot your main router and try again.
c. Open a web browser, enter http://mwlogin.net and run the Quick Setup again.
d. For cable modem users, reboot the modem first. If the problem still exists, log in to the web management page of the router to clone MAC address.
Q3. How do I restore the router to its factory default settings?
a. With the router powered on, press and hold the Reset button on the router until there is an obvious change of the LEDs, and then release the button.
b. Log in to the web management page and go to Advanced > System tools > Factory Defaults to restore the router to factory settings.
Q4. What can I do if I forgot my web management password?
Refer to FAQ >Q3 to reset the router, and then create a password for future logins.
Q5. What can I do if I forgot my wireless network password?
a. By default, the wireless network has no password.
b. If you have set a password for the wireless network, log in to the web management page of the router to retrieve or reset your password.
Q6. What can I do if I want to add new Halo devices to an existed mesh system?
a. Log in to http://mwlogin.net and go to Status > Add Device.
b. Follow web instructions to add the device to a mesh network through pairing.
Q7. What if I want to add successfully-paired Halo devices to another mesh network?
a. Refer to FAQ >Q3 to reset the devices first.
b. Log in to the web management page of the main router in mesh and go to Status > Add Device.
c. Follow web instructions to add devices to mesh network through pairing.