SMC 8013 Specs and Troubleshooting
- June 7, 2024
- Cox
Table of Contents
Details
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Modem Information
Single Band WiFi Modem
DOCSIS 2.0 with speeds of up to 25 Mbps on a wired connection.
Cox recommends a DOCSIS 3.0 16×4 or higher modem
What does this mean?DOCSIS 2.0 has a maximum speed of 25 Mbps on the Cox network.
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Highest Service Level
Starter
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Front View
| | After the cable modem successfully registers on the network, the Power
, Cable , and Traffic indicators illuminate continuously to indicate
that the cable modem is online and fully operational.
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Back View
| | The SMC 8013 has the following ports available on the back of the modem.
- Power – Connects the cable modem to the power adapter
- Reset – Resets the cable modem
- ETHERNET (1-4) – Connects to the Ethernet port on your computer
- USB – Connects to the USB port on your computer
- CATV – Connects to the cable wall outlet
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MAC Address
| | MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.
Troubleshooting
The modem lights indicate the current status of your cable modem. To troubleshoot any connection problems, use the table below.
| Modem Light | Status | Problem |
|---|---|---|
| Power | Solid Green | None. |
| Off | No power. Verify power supply connections and electrical outlet. Also |
make sure the outlet is not connected to a switch.
Diag| Solid Amber| Device System Failure. Verify all cable connections
and try rebooting the modem.
Off| None. Normal operation.
Cable| Solid Greed| None. Cable connection found.
Flashing green| Searching for cable connection. Verify all cable connections
and try resetting the modem.
Off| No cable connection. Verify all cable connections and try resetting the
modem.
Traffic| Solid Greed| None. Cable connection found.
Flashing green| Searching for cable connection. Verify all cable connections
and try resetting the modem.
Wireless| Flashing Green| None. Transferring data via a wireless
connection
Off| No wireless link.
LAN 1-4| Solid Amber| None. Connected at 10 Mbps.
Solid Green| None. Connected at 100 Mbps.
Flashing Green| None. Transferring data.
Off| No Ethernet found. Verify Ethernet cable connections, the TCP/IP settings
and the NIC. You might need to reinstall the NIC drivers.
USB| Solid Green| None. Successfully found the computer through USB
connection.
Flashing Green| None. Transferring data.
Off| No USB found. Verify USB cable connections, the TCP/IP settings and the
USB cable. You might need to reinstall the USB drivers.