Zoom Telephonics 5354 DOCSIS 3.0 Wireless-N Cable Modem/Router user manual
- June 7, 2024
- Cox
Table of Contents
Zoom Telephonics 5354 DOCSIS 3.0 Wireless-N Cable Modem/Router
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Modem Information
DOCSIS 3.0 Single Band WiFi Modem
8×4 channel bonding with speeds of up to 150 Mbps on a wired connection
Cox recommends a DOCSIS 3.1 modem or gateway
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Highest Service Level
Preferred 150
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Front View
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- The Zoom / Motorola 5354 is a DOCSIS 3.0 device offering 8×4 channel bonding.
- After the cable modem is successfully registered on the network, the Power , Downstream , Upstream , and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational.
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Back View
| | The Zoom 5354 has the following ports and buttons available on the back of the modem.
- ON / OFF – Turns the modem on and off.
- POWER – Connects to the power adapter.
- USB1 – Located on top of device; connects to a USB Flash drive or hard drive.
- USB2 – Connects to a USB Flash drive or hard drive.
- WLAN – Press and hold this button for five seconds to turn WiFi connectivity on and off.
- WPS / RESET – Press and hold this recessed button at least 10 seconds to restore to factory defaults and reboot the modem. (login/Reset instructions)
- LAN 1 2 3 4 – Connects devices to the 10/100/1000 Ethernet port. Only one port is active at a time.
- CABLE – Connects to a coaxial cable.
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MAC Address
| | MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device. The CM MAC address is located next to the USB1 port on the side of this device.
Troubleshooting
The modem lights indicate the current status of your cable modem / router. To troubleshoot any connection problems, use the table below.
| Modem Light | Status | Problem |
|---|---|---|
| Power LED | On | None. The modem is powered on. |
| Off | No power. Verify power supply connections and electrical outlet. Ensure |
the outlet is not connected to a switch. Press the ON/OFF button on the
back of the modem to ensure it is turned on.
Downstream LED| Solid Blue| None. Multiple downstream channels are in
use.
Blinking Blue| None. Negotiating multiple downstream bonded channels. Verify
all cable connections and try resetting the modem. If cable is OK and modem
reset does not work, contact Customer
Support.
Solid Green| None. One downstream channel is in use.
Blinking Green| None. Scanning for downstream channels. Verify all cable
connections and try resetting the modem. If cable is OK and modem reset does
not work, contact Customer
Support.
Upstream LED| Solid Blue| None. Multiple upstream channel is in use.
Blinking Blue| None. Negotiating multiple upstream bonded channels. Verify all
cable connections and try resetting the modem. If cable is OK and modem reset
does not work, contact Customer
Support.
Solid Green| None. One upstream channel is in use.
Blinking Green| None. Scanning for an upstream channel. Verify all cable
connections and try resetting the modem. If cable is OK and modem reset does
not work, contact Customer
Support.
Off| No upstream channels are in use. Verify all cable connections and try
resetting the modem. If cable is OK and modem reset does not work, contact
Customer Support.
Online LED| On| None – the modem is online
Blinking| None – the modem is registering a connection
Off| The modem is offline. Verify all cable connections and try resetting the
modem. If cable is OK and modem reset does not work, contact
us.
LAN 1 2 3 4 LEDs| Green| None. A device is connected to the Ethernet
port and is using 1 Gbps LAN speed.
Amber| None. A device is connected to the Ethernet port and is using 10 or 100
Mbps LAN speed.
Blinking| None. Data is being transferred over the Ethernet connection.
Off| No device is connected or the device is disabled. Verify all cable
connections and try resetting the modem. If cable is OK and modem reset does
not work, contact us.
USB 1 2 LEDs| Off| No device is connected.
Solid Green| None. USB network attached storage device or media server is
connected.
Blinking Green| None. Reading or writing to a USB device.
WLAN LED| Off| WiFi is not enabled. Press the WLAN button on the
back of the modem to ensure WiFi connectivity is enabled.
Blinking| None. Data is being transferred over the WiFi connection.
On| None. WiFi is enabled.
WPS LED| Blinking| None. WPS is in discovery mode.
On| None. WPS configuration is successful.
Manufacturer Resources
For more detailed technical information on the Zoom 5354, use the resources below.