Joohong SL2810 DOCSIS 2.0 Cable Modem user manual
- June 7, 2024
- Cox
Table of Contents
Joohong SL2810 DOCSIS 2.0 Cable Modem
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Modem Information
Cable Modem
DOCSIS 2.0 with speeds of up to 25 Mbps on a wired connection
Not compatible with future speed increases
Cox recommends a DOCSIS 3.1 modem or gateway
What does this mean?DOCSIS 2.0 has a maximum speed of 25 Mbps on the Cox network.
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Highest Service Level
Starter
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Front View
| | The Joohong SL2810 is a DOCSIS 2.0 cable modem.
After the cable modem successfully registers on the network, the PWR , ACT , and USB or LAN indicators illuminate continuously to indicate that the cable modem is online and fully operational.
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Back View
| | The Joohong SL2810 has the following ports available on the back of the modem.
- PWR – Connects the cable modem to the power adapter
- USB – Connects to the USB port on your computer
- LAN – Connects to the Ethernet port on your computer
- CC – Connects to the cable wall outlet
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MAC Address
| | MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.
Troubleshooting
The modem lights indicate the current status of your cable modem. To troubleshoot any connection problems, use the table below.
| Modem Light | Status | Problem |
|---|---|---|
| PWR | Solid Green | None |
| Off | No power – Verify power supply connections and electrical outlet. Also |
make sure the outlet is not connected to a switch.
ACT| Slow
Flashing| Searching for cable connection – Verify all cable connections and
try resetting the modem.
Fast Flashing Modem| Searching for cable connection – If this is a new modem
or a replacement modem, you must contact Cox with your MAC address. If there
are several MAC addresses on the modem, please use the “CM” MAC address.
Off| No connection cable – Verify all cable connections and try resetting the
modem.
DAT| Flashing Green| None – transferring data
LAN| Solid Green| None – computer detected through an Ethernet
connection
Off| No Ethernet found – Verify Ethernet cable connections, the TCP/IP
settings and the NIC. You might need to reinstall the NIC drivers.
USB| Solid Green| None – computer detected through USB connection
Off| No USB found – Verify USB cable connections, the TCP/IP settings and the
USB cable. You might need to reinstall the USB drivers.
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