Zoom 5363 Telephonics DOCSIS 3.0 Cable Modem/Router with Wireless-AC user manual
- June 7, 2024
- Cox
Table of Contents
Zoom 5363 Telephonics DOCSIS 3.0 Cable Modem/Router with Wireless-AC
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Modem Information
DOCSIS 3.0 Dual Band WiFi Modem
8×4 channel bonding with speeds of up to 150 Mbps on a wired connection
Cox recommends a DOCSIS 3.1 modem or gateway
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Highest Service Level
Preferred 150
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Front View
| | After the cable modem is successfully registered on the network, the Power , Receive , Send , and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.| | |
Back View
| | The Zoom 5363 has the following ports available on the back of the modem.
- LAN 1-4 (Gigabit Ethernet 1-4) – Four 10/100/1000 auto-sensing Ethernet ports for computers and other devices that have an Ethernet port. Only one port is active at a time.
- RESET – Press and hold this recessed button at least 8 seconds in the unlikely event that you want to restore the default factory settings. This button is recessed to prevent accidental resets of your device. (login/Reset instructions)
- COAX – Connect your coaxial cable line to this port.
- POWER – Connect the supplied power cube to this port.
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MAC Address
| | MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.
Troubleshooting
The modem lights indicate the current status of your WiFi cable modem. To troubleshoot any connection problems, use the table below.
| Modem Light | Status | Problem |
|---|
Power
| Off| No Power. Verify all connections and try resetting the modem. If cable
is OK and modem reset does not work, contact Customer
Support.
Solid Green| None
DS Receive
| Flashing| Scanning for downstream channel is in progress. Verify all cable
connections and try resetting the modem. If cable is OK and modem reset does
not work, contact Customer
Support.
Solid Green| None. Connection from the computer to the Internet is established
on one channel.
Solid Blue| None. The modem is operating on more than one channel (downstream
bond mode).
US Send
| Off| Upstream channel is inactive. Verify all cable connections and try
resetting the modem. If cable is OK and modem reset does not work, contact
Customer Support.
Flashing| Scanning for upstream channel is in progress. Verify all cable
connections and try resetting the modem. If cable is OK and modem reset does
not work, contact Customer
Support.
Solid Green| None. Connection from the Internet to the computer is established
on one channel.
Solid Blue| None. The modem is operating on more than one channel (upstream
bond mode).
Online
| Off| No connection. Verify all cable connections and try resetting the
modem. If cable is OK and modem reset does not work, contact Customer
Support.
Solid Green| None. Cable modem is operational.
Flashing| None. Cable interface is acquiring IP address, time of day, and
configuration.
Wireless or WPS
| Off| No devices connected. Verify all cable connections and try resetting
the modem. If cable is OK and modem reset does not work, contact Customer
Support.
Flashing Orange| None. WPS is in discovery mode (pairing).
Solid Green| None. Wireless is enabled or Pairing completed successfully.
WPS Button
| N/A| Pressing the WPS button initiates a WPS connection with other wireless devices.
Manufacturer Resources
For more detailed technical information on the Zoom 5363, use the resources below.
- Zoom_5363_QuickStart_Guide [PDF]
- Zoom_5363_UserManual [PDF]