Motorola MG8702 Cable Modem user manual
- June 7, 2024
- Cox
Table of Contents
Motorola MG8702 Cable Modem
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Modem Information
DOCSIS 3.1 AC3200 Dual Band WiFi Modem
32×8 channel bonding
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Highest Service Level
Gigablast
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Front View
| | After the cable modem is successfully registered on the network, the Power , Downstream , Upstream , and Online indicators illuminate continuously to indicate that the cable modem is online and fully operational.| | |
Back View
| | The Motorola MG8702 has the following ports and buttons available on the back of the modem.
- USB 3.0 – Connects to a USB 3.0 cable
- WPS – Press to turn on discovery mode
- WLAN – Turns WiFi connectivity on and off
- RESET – Press and hold this recessed button at least 10 seconds to restore to factory defaults and reboot the modem
- ETHERNET LAN 1 2 3 4 – Connects devices to 10/100/1000 Ethernet ports
- COAX – Connects to a coaxial cable
- ON / OFF – Turns the modem on and off
- POWER – Connects to the power adapter
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MAC Address
| | MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.
Troubleshooting
The modem lights indicate the current status of your cable modem. To troubleshoot any connection problems, use the table below.
| Modem Light | Status | Problem |
|---|---|---|
| Power | On | None. The modem is powered on. |
| Off | No power. Verify power supply connections and electrical outlet. Ensure |
the outlet is not connected to a switch. Press the ON/OFF button on the
back of the modem to ensure it is turned on.
Downstream| Solid Blue| None. Multiple downstream channels are in use.
Blinking Blue| Negotiating multiple downstream bonded channels. Verify all
cable connections and try resetting the modem.
Solid Green| None. One downstream channel is in use.
Blinking Green| Scanning for downstream channels. Verify all cable connections
and try resetting the modem.
Upstream| Solid Blue| None. Multiple upstream channel is in use.
Blinking Blue| Negotiating multiple upstream bonded channels. Verify all cable
connections and try resetting the modem.
Solid Green| None. One upstream channel is in use.
Blinking Green| Scanning for an upstream channel. Verify all cable connections
and try resetting the modem.
Off| No upstream channels are in use. Verify all cable connections and try
resetting the modem.
Online| Solid Green| None. The modem is online with DOCSIS 3.0.
Solid Blue| None. The modem is online with DOCSIS 3.1.
Blinking| None. The modem is registering a connection.
Off| The modem is offline. Verify all cable connections and try resetting the
modem.
2.4 GHz WLAN| Off| 2.4 GHz WiFi is not enabled. Press the WLAN
button on the back of the modem to ensure WiFi connectivity is enabled.
Blinking| None. Data is being transferred over the 2.4 GHz WiFi connection.
On| None. 2.4 GHz WiFi is enabled.
5 GHz WLAN| Off| 5 GHz WiFi is not enabled. Press the WLAN button on
the back of the modem to ensure WiFi connectivity is enabled.
Blinking| None. Data is being transferred over the 5 GHz WiFi connection.
On| None. 5 GHz WiFi is enabled.
WPS| Blinking| None. WPS is in discovery mode.
On| None. WPS configuration is successful.
USB| Solid Green| None. Light remains solid when USB port is in use.
Off| No device is connected. Verify all cable connections.
Rear Panel Ethernet LAN Ports| Green| None. A device is connected to the
Ethernet port and is using 1 Gbps LAN speed.
Amber| None. A device is connected to the Ethernet port and is using 10 or 100
Mbps LAN speed.
Blinking| None. Data is being transferred over the Ethernet connection.
Off| No device is connected or the device is disabled. Verify all cable
connections and try resetting the modem.
Manufacturer Resources
For more detailed technical information on the MG8702, use the resources below.
- MotorolaMG8702_ProductDataSheet [PDF]
- MotorolaMG8702_QuickStartGuide [PDF]
- MotorolaMG8702_UserManual [PDF]