Motorola MG7310 Cable Modem user manual
- June 7, 2024
- Cox
Table of Contents
Motorola MG7310 Cable Modem
| |
---|---|---
Modem Information
DOCSIS 3.0 Dual Band WiFi Modem
Manage wifi compatible
8×4 channels with speeds of up to 150 Mbps on a wired connection
Cox recommends a DOCSIS 3.0 16×4 or higher modem
|
Highest Service Level
Preferred 150
|
---|---
Front View
| | After the cable modem successfully registers on the network, the Power
, Upstream , Downstream , and Internet indicators illuminate
continuously to indicate that the modem is online and fully operational. For
more details, refer to the Modem Lights section.
| |
Back View
| | The Motorola MG7310 has the following ports available on the back of the modem.
- ON / OFF – Turns the modem on and off.
- POWER – Connects to the power adapter.
- WLAN – Turns WiFi connectivity on and off.
- WPS / RESET – Press and hold this recessed button for at least 10 seconds to restore to factory defaults and reboot the modem. (login/Reset instructions)
- LAN 1 2 3 4 – Connects devices to the 10 /100 / 1000 Ethernet port. Provides internet access to a single device. Only one port is active at a time.
- CABLE – Connects to a coaxial cable.
| |
MAC Address
| | MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.
- The S/N is the serial number.
- The CM MAC is the MAC address.
Troubleshooting
The lights indicate the current status of your gateway. To troubleshoot any connection problems, use the table below.
| Modem Light | Status | Problem |
|---|
Power
| On| None. The modem is powered on.
Off| No power.
Downstream
| Solid Blue| None. Multiple downstream channels are in use.
Blinking Blue| None. Negotiating multiple downstream bonded channels.
Solid Green| None. One downstream channel is in use.
Blinking Green| None. Scanning for downstream channels.
Upstream
| Solid Blue| None. Multiple upstream channel is in use.
Blinking Blue| None. Negotiating multiple upstream bonded channels.
Solid Green| None. One upstream channel is in use.
Blinking Green| None. Scanning for an upstream channel.
Off| No upstream channels are in use.
Online
| On| None. The modem is online.
Blinking| None. The modem is registering a connection.
Off| The modem is offline.
Ethernet LAN
| Green| None. A device is connected to the Ethernet port and is using 1 Gbps
LAN speed.
Amber| None. A device is connected to the Ethernet port and is using 10 or 100
Mbps LAN speed.
Blinking| None. Data is being transferred over the Ethernet connection.
Off| No device is connected or the device is disabled.
WLAN
| Off| WiFi is not enabled.
Blinking| None. Data is being transferred over the WiFi connection.
On| None. WiFi is enabled.
WPS
| Blinking| None. WPS is in discovery mode.
On| None. WPS configuration is successful.
Manufacturer Resources
For more detailed technical information, use the resources below.
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>