Zoom 5350 Cable Modem/Router with Docsis 3.0 speed user guide
- June 7, 2024
- Cox
Table of Contents
Zoom 5350 Cable Modem/Router with Docsis 3.0 speed
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Modem Information
DOCSIS 3.0 Single Band WiFi Modem
8×4 channel bonding with speeds of up to 150 Mbps on a wired connection
Cox recommends a DOCSIS 3.0 16×4 or higher modem
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Highest Service Level
Preferred 150
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Front View
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- The Zoom 5350 is a DOCSIS 3.0 device offering 8 x 4 channel bonding.
- Allow 5 to 30 minutes to power up the first time because the cable modem / router must locate and connect to the appropriate channels for communication. The DS (downstream) , US (upstream) , or Online modem lights flash until the Online light stays steady green to signal success.
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Back View
| | The Zoom 5350 has the following ports available on the back of the cable modem / router.
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GE 1-4 (Gigabit Ethernet 1-4 also known as LAN 1-4) – Four 10/100/1000 auto-sensing RJ-45 ports. Connect devices on your LAN (Local Area Network) such as a computer, hub or switch to these ports. Only one port is active at a time.
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USB – Connect to the USB port on your computer.
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RESET – Use this button in the unlikely event that you want to restore the default factory settings. This button is recessed to prevent accidental resets of your cable modem/router.
(login/Reset instructions) -
CABLE – Connect your coaxial cable line to this port.
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AC IN – Connect the supplied power cord to this port.
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MAC Address
| | MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.
Troubleshooting
The modem lights indicate the current status of your cable modem / router. To troubleshoot any connection problems, use the table below.
| Modem Light | Status | Problem |
|---|---|---|
| Power | Off | No power – Verify all cable connections and try resetting the |
modem.
Solid Green| None
DS
(Downstream)
| Blinking Green| Scanning for downstream channel – Verify all cable
connections and try resetting the modem.
Solid Green| None – connection established on one channel
Solid Blue| None – operating on more than one channel (downstream bond mode)
US
(Upstream)
| Off| Upstream channel is inactive – Verify all cable connections and try
resetting the modem.
Blinking Green| Scanning for upstream channel – Verify all cable connections
and try resetting the modem.
Solid Green| None – connection established on one channel
Solid Blue| None – operating on more than one channel (upstream bond mode)
ONLINE| Off| No connection – Verify all cable connections and try resetting
the modem.
Solid Green| None – modem is operational
LINK 1 – 4| Off| No Ethernet link detected
Blinking Green| None – data is flowing
Blinking Amber| None – data is flowing
Solid Green| None – connected to 10 or 100 Mbps
Solid Amber| None. – connected at 10 or 100 Mbps
WPS| Off| No WiFi client associated with the cable modem via WPS – Enable
WiFi.
Blinking Green| None – WPS is in discovery mode, (LED blinks for up to 2
minutes)
Solid Green| None – WPS configuration is successful
WLAN| Off| WiFi disabled – Enable WiFi.
Blinking Green| Data flowing
Solid Green| None – WiFi is enabled
Manufacturer Resources
For more detailed technical information on the Zoom 5350, use the resources below.
- Zoom 5350 Quick Start (PDF)
- Zoom_5350_User_Manual [PDF]
- Zoom_5350_Quick_Start_Spanish [PDF]
- Zoom_5350_User_Manual_Spanish [PDF]
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>