Cox Certified Cable Modems

: June 7, 2024
: Cox

Table of Contents

Details
Cox-Provided Modems and Gateways
DOCSIS 3.1 Modems
DOCSIS 3.0 Modems
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Details

Learn about our guidelines for legacy modems and Internet packages, and how to select a new modem or gateway for Cox Internet in Choosing the Right Cable Modem or Gateway.

Cox-Provided Modems and Gateways

Gateway and modem rental options from Cox are listed in the table below. Panoramic Wifi from Cox provides access to Smart Wifi features like the Panoramic Wifi app, web portal, advanced security, an upgrade commitment, Pods, and more. All Cox-provided modems and gateways listed below are compatible with Cox Voice.

Brand and Model| Description| Smart Wifi| Highest Compatible
Internet Package
---|---|---|---
Technicolor CGM4141| DOCSIS 3.1
Panoramic Wifi Gateway| Yes| Gigablast
Technicolor CGM4331| DOCSIS 3.1
Panoramic Wifi Gateway| Yes| Gigablast
ARRIS / Surfboard TM3402| DOCSIS 3.1
Non-WiFi Internet and Telephone Modem| No| Gigablast
ARRIS / Surfboard TG1682| DOCSIS 3.0 Panoramic Wifi Gateway
with 24×8 channel bonding| Yes| Ultimate 500
ARRIS / Surfboard TG2472| DOCSIS 3.0 Panoramic Wifi Gateway
with 24×8 channel bonding| No| Ultimate 500

Not all Panoramic Wifi Gateways are compatible with Smart Wifi features.

DOCSIS 3.1 Modems

The following modems and gateways meet our service and performance requirements and are certified for use with all Cox Internet packages, including Gigablast, Ultimate 500, and Ultimate Classic. To learn more about Cox Internet packages and speeds, visit www.cox.com/aboutus/policies/speeds- and-data-plans.html.

Only modems and gateways purchased or rented directly from Cox are supported by Cox Customer Support. If you obtain your modem or gateway from a non-Cox vendor and we’ve confirmed that your Cox Internet service is functioning properly, you’ll be responsible for troubleshooting device-related issues using the manufacturer’s user manual or support. You may subscribe to Cox Complete Care to receive support for your non-Cox modem or gateway and connected devices.

Brand and Model| Integrated WiFi| Highest Compatible
Internet Package
---|---|---
ARRIS / Surfboard CM8200| No| Gigablast
ARRIS / Surfboard G34| Yes| Gigablast
ARRIS / Surfboard G36| Yes| Gigablast
ARRIS / Surfboard S33| No| Gigablast
ARRIS / Surfboard SB8200| No| Gigablast
ARRIS / Surfboard SBG8300| Yes| Gigablast
Motorola MB8600| No| Gigablast
Motorola MB8611| No| Gigablast
Motorola MG8702| Yes| Gigablast
Netgear C7800| Yes| Gigablast
Netgear CAX30| Yes| Gigablast
Netgear CAX80| Yes| Gigablast
Netgear CBR750| Yes| Gigablast
Netgear CM1000| No| Gigablast
Netgear CM1000v2| No| Gigablast
Netgear CM1100| No| Gigablast
Netgear CM1200| No| Gigablast
Netgear CM2000| No| Gigablast

DOCSIS 3.0 Modems

The DOCSIS 3.0 modems and gateways below are certified for use with various Cox Internet packages as noted in the following table.

  * Combination Internet and Telephone modems purchased or received in new or used condition from third-party retailers are not certified for use with the Cox network.
  * If you did not purchase your modem new from a third-party retailer but instead purchased or received it in used condition, then it is possible the modem cannot be used with your Cox Internet service. [Contact us](https://www.cox.com/residential/contactus.html) to determine if the modem can be activated on your account.
  * The Highest Compatible Internet Package outlined in the table below is based on a wired connection.

Brand and Model| Channels| Highest Compatible
Internet Package| Integrated WiFi
---|---|---|---
ARRIS / Surfboard DG2460

Only Arris DG2460 modems issued by Cox are compatible with the Cox network.

If you’re using this modem and it was provided by Cox, then contact us to discuss upgrade options.

| 8×4| Preferred 150| No
ARRIS / Surfboard SB6182

If you’re using this modem and it was provided by Cox, then contact us to discuss upgrade options.

| 8×4| Preferred 150| No
ARRIS / Surfboard SB6183

If you’re using this modem and it was provided by Cox, then contact us to discuss upgrade options.

If you’re using this modem and it was provided by Cox, then contact us to discuss upgrade options.

| 8×4| Preferred 150| No
Cisco DPC3825

If you’re using this modem and it was provided by Cox, then contact us to discuss upgrade options.

| 8×4| Preferred 150| No
Cisco DPQ3212

If you’re using this Cox-provided modem, then contact us to discuss upgrade options.

| 8×4| Preferred 150

Compatible with Cox Voice

| No
Cisco DPQ3925

If you’re using this Cox-provided modem, then contact us to discuss upgrade options.

| 8×4| Preferred 150

Compatible with Cox Voice

If you’re using this modem and it was provided by Cox, then contact us to discuss upgrade options.

If you’re using this modem and it was provided by Cox, then contact us to discuss upgrade options.

| 8×4| Preferred 150| Yes
Netgear CG3000Dv2

If you’re using this modem and it was provided by Cox, then contact us to discuss upgrade options.

| 8×4| Preferred 150| Yes
Netgear CG4500BD

If you’re using this modem and it was provided by Cox, then contact us to discuss upgrade options.

If you’re using this modem and it was provided by Cox, then contact us to discuss upgrade options.

| 8×4| Preferred 150| Yes
Ubee DDW366

If you’re using this modem and it was provided by Cox, then contact us to discuss upgrade options.

| 8×4| Preferred 150| Yes
Ubee DVW326

If you’re using this Cox-provided modem, then contact us to discuss upgrade options.

| 8×4| Preferred 150

Compatible with Cox Voice

Ready to set up your modem or gateway? Visit www.cox.com/activate or contact us.

For network efficiency, Ultimate 500 customers with D3.0 modems or gateways with 24×8 or 32×8 channel bonding receive up to a maximum wired download speed of 500 Mbps. Ultimate Classic customers with D3.1 modems or gateways receive up to a maximum wired download speed of 300 Mbps. Visit www.cox.com/aboutus/policies/speeds-and-data- plans.html to learn more.