TP-LINK TC-W7960 Wireless WiFi Cable Modem Router user manual
- June 7, 2024
- Cox
Table of Contents
TP-LINK TC-W7960 Wireless WiFi Cable Modem Router
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Modem Information
DOCSIS 3.0 Single Band WiFi Modem
8×4 channel bonding with speeds of up to 150 Mbps on a wired connection
Cox recommends a DOCSIS 3.0 16×4 or higher modem
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Highest Service Level
Preferred 150
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Front View
| | After the cable modem is successfully registered on the network, the Power , Downstream , Upstream , and Internet indicators illuminate continuously to indicate that the cable modem is online and fully operational.| | |
Back View
| | The TP-LINK TC-W7960 has the following ports available on the back of the modem.
- RESET – Use a pin to press and hold for at least 8-10 seconds to restore factory settings
- USB – Connects to a USB storage device or printer
- LAN – Connects devices to the 10/100/1000 RJ45 Ethernet ports. Only one port is active at a time.
- CABLE – Connects to coaxial cable
- POWER – Connects to the power adapter
- ON/OFF – The button to turn on or off the power
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MAC Address
| | MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.
Troubleshooting
The modem lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.
| Modem Light | Status | Problem |
|---|
Power
| On| None – the modem is powered on.
Off| No power. Verify power supply connections and electrical outlet. Ensure
the outlet is not connected to a switch. Press the Power ON/OFF button on the
back of the modem to ensure it is turned on.
Downstream
| Green| None – multiple downstream channels are in use.
White| None – one downstream channel is in use.
Flashing| Scanning for downstream channels. Verify all cable connections and
try resetting the modem.
Off| Cable modem offline. Verify all cable connections and try resetting the
modem.
Upstream
| Green| None – multiple upstream channels are in use.
White| None – one downstream channel is in use.
Flashing| Scanning for an upstream channel. Verify all cable connections and
try resetting the modem.
Off| No upstream channels are in use. Verify all cable connections and try
resetting the modem.
Internet
| On| None – the modem is online.
Flashing| None – scanning for configuration parameters.
Off| The modem is offline. Verify all cable connections and try resetting the
modem.
LAN
| On| None – a device is connected to the LAN port.
Off| No devices are detected on the LAN port. Verify all cable connections and
try resetting the modem.
USB
| On| None – a device is connected to the USB port.
Flashing| The USB device is being detected.
Off| No device is detected on the USB port. Verify all cable connections and
try resetting the modem.
Wireless
| On| None – the wireless network is enabled.
Off| The wireless network is disabled. Press the WiFi ON/OFF button on the
front of the modem to ensure it is turned on.
WPS
| On/Off| None – the light stays on for 5 minutes after WPS is established.
Flashing| None – WPS connection in progress.
Manufacturer Resources
For more detailed technical information on the TC-W7960, use the resources below from TP-LINK.