Netgear C3700v2 Cable Modem Router user manual
- June 7, 2024
- Cox
Table of Contents
Netgear C3700v2 Cable Modem Router
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Modem Information
DOCSIS 3.0 Dual Band WiFi Modem
8×4 channel bonding with speeds of up to 150 Mbps on a wired connection
Cox recommends a DOCSIS 3.0 16×4 or higher modem
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Highest Service Level
Preferred 150
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Front View
| | After the cable modem successfully registers on the network, the Power
, Upstream , Downstream , and Internet indicators illuminate
continuously to indicate that the modem is online and fully operational. For
more details, refer to the Modem Lights section.
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Back View
| | The Netgear C3700v2 has the following ports available on the back of the modem.
- USB – Connects to selected client devices.
- ETHERNET – Two ports connect to the Ethernet port on your computer or home network.
- CABLE – Connects to the cable wall outlet.
- POWER – Connects the device to the power adapter.
- POWER ON / OFF – Turns the device on and off. Note : The reset button is on the bottom of this modem. login/Reset instructions
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MAC Address
| | MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.
- The S/N is the serial number.
- The CM MAC is the MAC address.
Troubleshooting
The lights indicate the current status of your gateway. To troubleshoot any connection problems, use the table below.
| Modem Light | Status | Problem |
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WPS
| Blinking Green| None
This button lets you use WPS to join the WiFi network without typing the WiFi password. The WPS LED blinks during this process and then lights solid.
WiFi On/Off
| Off| WiFi radio off. Press and hold the WiFi On/Off button for two
seconds to turn the wireless radios on.
On| None. WiFi radio on.
Power
| Off| No power. Verify all cable connections and try resetting the modem. If
cable is OK and modem reset does not work, contact Customer
Support.
Solid Green| None.
Downstream
| Off| No downstream channel locked. Verify all cable connections and try
resetting the modem. If cable is OK and modem reset does not work, contact
Customer Support.
Blinking Green| Scanning for downstream channel. Verify all cable connections
and try resetting the modem. If cable is OK and modem reset does not work,
contact Customer Support.
Solid Green| None. Connection from the computer to the Internet is established
on one channel.
Upstream
| Off| No upstream channel locked.
Blinking Green| Scanning for upstream channel. Verify all cable connections
and try resetting the modem. If cable is OK and modem reset does not work,
contact Customer Support.
Solid Green| None. Connection from the Internet to the computer established on
one channel.
Internet
| Off| No connection. Verify all cable connections and try resetting the
modem. If cable is OK and modem reset does not work, contact Customer
Support.
Solid Green| None. Cable WiFi modem operational.
Slow Blink| None. Cable WiFi modem receiving DHCP information.
Fast Blink| None. Cable WiFi modem downloading a configuration file.
2.4 GHz WiFi
| Off| 2.4 GHz radio off. Press and hold the WiFi On/Off button for two
seconds to turn the wireless radios on.
Solid Green| None. 2.4 GHz radio on.
5 GHz WiFi
| Off| 5 GHz radio off.
Solid Green| None. 5 GHz radio on. Press and hold the WiFi On/Off button
for two seconds to turn the wireless radios on.
Ethernet
| Off| No device connected to an Ethernet port. Connect a device to the
Ethernet port on the back.
Solid Green| None – a device is connected to an Ethernet port and transferring
data.
USB
| Off| No device connected via USB. Connect a device to the USB port on the
back.
On| A device is connected via USB and is ready for use.
Manufacturer Resources
For more detailed technical information, use the resources below.