Trade in or upgrade your phone
- June 7, 2024
Table of Contents
Trade in or upgrade your phone
If you want to trade your current phone for a Fi phone, or upgrade your Fi phone to the newest model, use Fi’s trade- in program.
Learn how to trade in or upgrade your phone with a step-by-step guide.
- Get an estimate for your phone.
- If you’re new to Fi, you can sign up and buy a new Fi phone after this.
- If you’re already a Fi subscriber, in your account go to Manage Plan Buy new device
- Back up your data. Make sure to reset your phone to get the full trade-in amount.
- After you get your trade-in kit, you’ll have 30 days to send us your old phone.
- If you pre-order a device, you’ll have up to 30 days from when your new phone is delivered.
- Check the status of your trade-in in your Fi account, under Manage Plan Devices.
You can trade in one phone for each Fi order you place. After we get your phone, we’ll verify the trade-in value and send you an email with details on when to expect a refund or account credit. If you’re financing your new device, you’ll get an account credit. If you’re paying for your new device in full, you’ll get a refund up to the cost of your device purchase. Any additional trade value will be issued as a credit.
To trade in a phone you’re currently financing, you’ll have to pay off your remaining balance before you can start the trade-in process.
If your phone has Google Fi device protection, make sure to cancel coverage once your trade-in is completed.
Know how to factory reset your old phone
Important : Phones that aren’t reset when we get them will be valued at $0.
Before you send us your old phone, factory reset it and make sure you select “Erase downloaded SIMs.”
- Factory reset an Android phone.
- Learn how to reset a phone running Android 8.0 and up.
- Factory reset an iPhone.
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>