Google Fi mobile broadband consumer disclosure

: June 7, 2024
: Google

Table of Contents

Google Fi mobile broadband consumer disclosure

Google Fi mobile broadband consumer disclosure

Price/commercial terms

| Flexible plan| Simply Unlimited plan| Unlimited Plus plan
---|---|---|---
Monthly plan charge
(May not/does not include device)|

$20 calls & texts
$15 calls & texts per additional user
$10 per GB pay-as-you-go until data level is reached

|

1 user: $60
2 users: $90
3 users: $90
4 users: $120
5 users: $150
6 users: $180

|

1 user: $70
2 users: $120
3 users: $150
4 users: $180
5 users: $225
6 users: $270

Monthly data level|

1 user: 6 GB
2 users: 10 GB
3 users: 12 GB
4 users: 14 GB
5 users: 16 GB
6 users: 18 GB

| N/A| N/A
When you exceed data level| No additional charges with Bill Protection. Users who exceed 15 GB of data usage (across all their devices) will have their data speeds slowed to 256 kbps for the remainder of their billing cycle, unless they opt out and choose to be charged for additional full speed data usage at $10 per GB.| No additional charges. Users who exceed 22 GB of data usage (across all their devices) will have their data speeds slowed to 256 kbps for the remainder of their billing cycle, unless they opt out and choose to be charged for additional full speed data usage at $10 per GB.| No additional charges. Users who exceed 22 GB of data usage (across all their devices) will have their data speeds slowed to 256 kbps for the remainder of their billing cycle, unless they opt out and choose to be charged for additional full speed data usage at $10 per GB.
When you don’t meet data level| N/A (Pay-as-you-go data)| N/A| N/A
Other Included Services/Features| Unlimited domestic talk and text, unlimited international texts, ability to use phone as a Wi-Fi hotspot, and coverage in over 200 countries and territories| Unlimited domestic talk and text, international coverage in Canada and Mexico, free calls to Canada and Mexico from the US| Unlimited domestic talk and text, unlimited international texts, ability to use phone as a Wi-Fi hotspot, coverage in over 200 countries and territories and calls to over 50 countries and territories from the US

Learn more about price/commercial terms with Google Fi Plan Information and Frequently Asked Questions.

Other charges & terms

Other monthly fees| – Federal Universal Service Fund

– Federal Regulatory Assessment Fee

– Government taxes and fees, and other provider surcharges may also apply

– Learn more about Google Fi Subscription Information

---|---
One-time fees| None
Service contract term| None
Early termination fee| None
Bring your own device| – Yes. Phones Designed for Fi support our network of networks, including Sprint, T-Mobile, and US Cellular. Other phones Compatible with Fi support only our T-Mobile network. Learn more about compatible devices.

– Data-only SIM cards available for compatible unlocked GSM devices. Learn more about data-only SIM cards.

Learn more about other charges & terms with Google Fi Terms of Service.

Performance

| 2G| 3G| 4G| 5G
---|---|---|---|---
Typical Download Speed| 40-200 Kbps| 400 Kbps-1.4 Mbps| 9-47 Mbps| 30-75 Mbps
Typical Upload Speed| 20-80 Kbps| 100-500 Kbps| 4-20 Mbps| 4-20 Mbps
Typical Latency| 400-900 ms| 100-450 ms| 30-50 ms| 30-50 ms

Learn more about performance with Google Fi Coverage Map.

Individual experience may vary; view performance details for our carrier partners: Sprint, T-Mobile, and US Cellular.

5G is only available on the T-Mobile network.

Sprint is merging with T-Mobile, so support for phones designed for Fi released in September 2020 and after is changing. Pixel devices will support Sprint’s network in data-only mode when using DSDS (Fi Dual Sim). Other devices will no longer support Sprint’s network.

Peak LTE and 5G modem capability when operating simultaneously may be lower and is network dependent.

5G service not available in all areas. 5G service, speed and performance depend on many factors including, but not limited to, carrier network capabilities, device configuration and capabilities, network traffic, location, signal strength and signal obstruction. Actual results may vary. For Pixel, go to g.co/pixel/networkinfo for info.

Network Management

| Flexible plan| Simply Unlimited plan| Unlimited Plus plan
---|---|---|---
Application-specific network management practices?| No| Yes. Certain categories of data usage like video may be managed at a particular speed or resolution, like DVD-quality (480p).| Yes. Certain categories of data usage like video may be managed at a particular speed or resolution, e.g., DVD- quality (480p).
Subscriber-triggered network management practices?|

Yes. Google Fi engages in reasonable network management policies to protect its network, systems, equipment, services and users from harm, ensure reliable, quality services to its users, and improve its services.
As described above in Price/commercial terms, users that exceed 15 GB total data usage will have data speeds slowed to 256 Kbps, unless they opt out and choose to be charged for additional full speed data usage at $10 per GB.

|

Yes. Google Fi engages in reasonable network management policies to protect its network, systems, equipment, services and users from harm, ensure reliable, quality services to its users, and improve its services.
As described above in “Price/commercial terms,” users that exceed 22 GB total data usage will have data speeds slowed to 256 Kbps, unless they opt out and choose to be charged for additional full speed data usage at $10 per GB.

|

Yes. Google Fi engages in reasonable network management policies to protect its network, systems, equipment, services and users from harm, ensure reliable, quality services to its users, and improve its services.
As described above in Price/commercial terms, users that exceed 22 GB total data usage will have data speeds slowed to 256 Kbps, unless they opt out and choose to be charged for additional full speed data usage at $10 per GB.

Learn more about Network Management with Google Fi Network Policy; see network policies for our carrier partners: Sprint, T-Mobile, and U.S. Cellular.

Privacy

Privacy policy for broadband services described in Google Fi Privacy Notice and Google Privacy Policy.

Complaints/Inquiries

Complaints and inquiries may be addressed in the Google Fi Help Center or you can reach us by requesting a call, chat, or email.

You can also view the FCC Consumer Help Center or reach them at 1-888-225-5322.

Learn more about this disclosure with the FCC Open Internet site.

NOTE: Service may not be available to all locations.

Manufacturer and Developer Inquiries

Manufacturers who want to develop products for use with Google Fi are encouraged to call us at 1-844-TALK-2-FI. For more information, see Google Fi’s device management policy.

Google Fi generally accepts all applications that have been certified by Google Play. Visit the Google Play developer console for more information.