My Google Fi account was put on hold

If your Google Fi service was put on hold, it’s likely because of a declined payment. You must pay the overdue amount to reactivate your account. There are also a few other reasons why your account might be on hold:

• We think someone stole your phone or got unauthorized access.
• We noticed suspicious activity.
• We noticed a violation of our terms of service.

What happens to your service

While your account is on hold, you can’t:

• Make or receive calls
• Send or receive texts
• Use cellular data
• Use your Google One subscription if you’re on the Unlimited Plus plan

You can still find your account and billing history in the Google Fi app and website.

Fix a declined payment

You must pay the overdue amount to reactivate your account. If you open the Google Fi app or website, you’ll find a message at the top that will show you where to make a payment. Learn to fix a declined payment.

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