Join the Google Fi phone subscription program

: June 7, 2024
: Google

Join the Google Fi phone subscription program

For $15 per month, the Google Fi phone subscription program includes a Pixel 4a, device protection, and a phone upgrade after 2 years.

What’s included in the subscription program

Phone

Get Pixel 4a at a discounted rate. Learn more about the Pixel 4a.

Device protection

Protect against accidental damage, loss or theft (except in NY), and out-of- warranty mechanical breakdown.

Device protection is optional. Without it, if something happens to your phone, you’re still responsible for the subscription cost. Learn more about device protection.

View a tutorial on how to discontinue device protection.

Phone upgrade

After 2 years, upgrade to the next phone that’s part of the subscription program at its monthly rate. Monthly subscription rate may vary depending on device upgrade. Learn more about how to upgrade your phone.

How to join

1. Buy a phone subscription

Plan owners can join the subscription program through the Fi app or website on the “Shop” tab, in the account sign up flow, or at fi.google.com/about/phone- subscription.

Important: Group plan members aren’t eligible to join the subscription program. If you’re a group plan member who wants to join, reach out to your group plan owner.

If you already purchased Pixel 4a from fi.google.com, learn more about your options to transfer.

When you join the subscription program, you can trade in a phone for Fi bill credit. Learn more about trade in.

Savings from the subscription program cannot be combined with other phone deals.

2. Pass credit check

To qualify for the subscription program, you need to pass a credit check. Learn more about the credit check process.

3. Activate the phone

Within 30 days of shipment, activate the phone on the same Google Fi account used to purchase the phone. This can be done by the purchaser or a member of their group plan.

If the phone isn’t activated within 30 days of shipment, we charge the purchaser for the full value of the phone.

4. Maintain active line for each subscription

Maintain an active talk and text line for each phone subscription. If your plan falls below the number of active lines required for your subscriptions, we’ll notify your plan owner. If you don’t correct this issue within the next billing cycle, we’ll increase the monthly phone charge to the standard financing rate.

Learn about our phone subscription program eligibility requirements in our Terms of Service.

Transfer into the program

Already purchased Pixel 4a in full

If you purchased your Pixel 4a from fi.google.com and you’re within your 15-day return period following delivery, you can complete a separate purchase to join the subscription program and return your phone for a refund. To help you with your return, contact support.

If your order hasn’t shipped yet, you can cancel the order on your own and complete a separate purchase to join the subscription program.

Already purchased Pixel 4a with standard financing

If you purchased your Pixel 4a at full price with device financing from fi.google.com, you can transfer to the subscription program within 60 days of phone purchase.

In order to transfer, you need active Google Fi service on your account. If you’re new to Fi, you can transfer after you receive and activate your financed Pixel 4a.

Start your transfer to the subscription program.

Understand your charges

Monthly subscription billing

Your subscription charges are included on your plan’s monthly bill.

Open the Google Fi website or Google Fi app .
Select Billing Your statement.
In “Standard monthly charges,” under “Phone subscription,” select View details.

View a tutorial on phone subscription bills for group plans and individual plans.

Taxes

At the time of purchase, you’re charged the applicable taxes on the discounted price of your subscription phone. At checkout and on your bill, you find this amount.

Manage, cancel, or transfer your subscription

Manage subscription

You can find and manage details of your phone subscription, like device information and upgrade timeline, within your Fi account:

Open the Google Fi website or Google Fi app .
Select Account.
Under “Devices,” select the subscription phone.

View a tutorial on how to manage subscriptions for group plans and how to manage subscriptions for individual plans.

Cancel subscription

After you cancel your subscription, we charge the credit or debit card on your account the remaining amount owed on your phone at regular price. You can keep or cancel device protection.

Plan owners can cancel subscriptions within the Fi account:

Open the Google Fi website.
Sign in to your account.
Select Account.
Under “Devices,” select the subscription phone Cancel subscription.
To complete cancellation and find an estimate of what you’ll be charged, follow the cancellation steps.

View a tutorial on how to cancel a subscription or how to restore a subscription.

Tip: If you change your mind after you cancel your subscription, until your next billing date, you can reinstate your subscription in the same location in your account.

Transfer subscription

You can’t transfer a subscription to another group or individual plan.

Cancel or pause your Fi service

Cancel Fi service

If Fi service is cancelled, the cancellation impacts subscription eligibility.

Plan owner cancels service

If a plan owner cancels Fi service, we charge the remaining amount owed for all active subscription phones on their account at the regular price.

Group plan member cancels service

If a group plan member cancels service, the number of active lines on the account may fall below the number of subscriptions. If this happens, we notify the group plan owner. If not corrected, the monthly phone charge increases to the standard financing rate.

Pause Fi service

You can temporarily pause your Fi service. While your service is temporarily on hold, you still get charged monthly phone subscription program payments. If you repeatedly pause Fi, you violate our Terms of Service.

Upgrade your phone

How upgrade works

After 24 monthly payments, you fully own your phone. At that time, you decide if you want to stay in the program and receive the next device in the subscription program as an upgrade. If you don’t upgrade, your monthly payment reduces to device protection only.

Closer to the time of upgrade, for more information on the upgrade phone and associated monthly cost, check the phone subscription program information or contact support.