Bill is higher than usual
- June 7, 2024
Table of Contents
Bill is higher than usual
If your billing statement shows a total amount that’s higher than you expected, it’s generally due to the following reasons:
Your first bill may be higher after you switch
When you switch from the Flexible plan to the Simply Unlimited or Unlimited Plus plan, your first bill may be higher than you’re used to.
Your bill includes:
- Prepaying owner and members’ unlimited plan monthly charge for the next bill cycle.
- Postpaying owner and members’ data use from the Flexible plan, at $10 per GB from the previous bill cycle per month.
- Postpaying any extra services you used in the previous bill cycle. Possible extra services include international calls, return to full speed data, and prorated costs for new members.
For example:
You just switched from the Flexible plan to an individual Simply Unlimited plan. In your last month, you used $20 of data on your Flexible plan. Your next bill includes:
- $20 for data on your Flexible plan that you postpay.
- $60 for your Simply Unlimited plan, which you prepay.
Added new group members
When you add a member to your group plan, your monthly bill is prorated to reflect this change.
For example: If you add a member to your Flexible plan on June 15th and your billing cycle ends on June 20th, your bill will be prorated to reflect the 5 days that the new member was on your plan during that billing cycle.
Made international calls from the US
In the Flexible and Simply Unlimited plans, calls to Canada and Mexico are included.
In the Unlimited Plus plan, calls to over 50 countries and territories are covered. Calls to other destinations are charged separately per minute. Check rates for other covered destinations.
In your billing statement, you can find your international long distance charges under “Additional Charges & Credits.” Learn how to call and text other countries from the US.
You used your phone outside the US for calls
If you recently traveled to another country and used your phone, you find charges for international calls under “Additional Charges & Credits” in your statement. Learn how to use your phone outside the US.
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