How to send your Beats Studio Buds and charging case to Apple for repair

from the Asia-Pacific region

Here’s how you send your Beats Studio Buds and charging case to Apple for service.

Need a different country or region?

The United States and Canada

Europe

After you’ve contacted Apple for service, you’ll receive a kit that contains everything you need to return your product to Apple.

Important : Be sure to return your product so that Apple receives it within 10 days of the day your replacement product was shipped to you by Apple (check your ship date). If Apple doesn’t receive your original product within 10 days, or if Apple technicians find that your issue was caused by accidental damage or unauthorized modifications, you’ll be charged up to the full value of the replacement product. For more details, see ERS terms and conditions for service covered by Apple’s Limited Warranty or an AppleCare plan or ERS terms and conditions for out- of-warranty service.

Pack your earbuds and charging case

1. Put each of your Beats Studio earbuds into a separate small plastic bag and fold down the flaps to seal the bags. Don’t include any accessories with your earbuds (such as your eartips or charging cable). If you include extra items in the box, we won’t be able to return them to you.

2. Place each of your bagged earbuds into one of the smaller holes in the product tray.

3. Place your charging case in the large plastic bag and fold down the flap to seal it.

4. Place your bagged charging case into the large hole in the product tray.

5. Close the lid of the box.

6. Peel off the protective tape and place it on the box as shown.*

7. Place the battery sticker on the bottom of the brown box. Do not cover it with the tape or wrap it around the side of the box.

8. Remove the top label from the shipping box. This is your receipt. Make sure the return shipping label remains on the box.

*Apple is not responsible for any damage during shipping.

Ship your earbuds and charging case to Apple

Select your country or region:

Australia

1. Print the shipping label that Apple provided when you requested service.
2. Take your shipping label and packaged product to Australia Post. To find your nearest Australia Post Office, visit: auspost.com.au/locate/.
3. Australia Post will provide you a receipt to confirm your product return.
4. Your product will be serviced as quickly as possible. Check the status of your service request.

New Zealand

1. Remove the TNT shipping label from the box. Next to the barcode on the shipping label, look for the consignment number, which begins with “GE.” Make a note of the number.
2. Put the packaged product in the TNT satchel and seal the satchel.
3. Place the shipping label in the satchel’s clear plastic pocket.

To arrange a collection, either:

• Write an email
  1. Use the subject line “Apple collection – Beats Studio Buds” followed by the TNT consignment number.
  2. In your email, please mention that you are using a prepaid satchel on account number 320792, note whether your collection address is a residence or a business, and include your phone number.
  3. Send the email to customerservice.nz@tnt.com.

OR

• Call TNT Customer Service on 0800 275 868, mention that you are using a prepaid satchel on account number 320792, note whether your collection address is a residence or a business, and provide your phone number.

TNT will provide the booking reference number and collection date in response to your email or phone call.

Your product will be serviced as quickly as possible. You can check the status of your service request online.

Use your serviced earbuds and charging case

Your replacement Apple product is covered by a 90-day service warranty, or the remainder of your original product warranty or AppleCare plan, whichever is longer. Australia or New Zealand consumer law will also apply to your replacement product in those countries.

Set up your Beats Studio Buds and charging case.

© 2021 Apple Inc. All rights reserved. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries and regions. AppleCare is a service mark of Apple Inc., registered in the U.S. and other countries and regions. Beats, Beats by Dr. Dre and the circle b logo are trademarks/service marks of Beats, an Apple subsidiary.

Published Date: July 22, 2021

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