My Healthy Home/Heavy Duty Vacuum® brush is not turning | Support

• The brush will not rotate when the machine is locked in the upright position

  • Check the belt through the clear brush cover at the front of the foot

    • If this appears damaged or broken, please visit a local BISSELL Authorized Service Center to have this replaced

  • Ensure Brush Button is turned on

    • The Brush Button is to the left of the Power Button

  • Unplug machine

  • Remove the handle by unscrewing the screw located below the Upper Cord Wrap

    • The head of this screw should be visible and will not be recessed into the machine

  • Slide the handle back into the lower section of handle and tighten screw

    • If the Handle is not aligned properly, this will affect the power of the brush motor

  • When the machine is unplugged, cut away any visible hair, fibers, or debris from the brush roller

    • This brush is NOT removable from the machine

  • If something has become lodged in the foot and the brush shuts off, turn off the machine and unplug

    • Remove the obstruction
    • The brush will automatically reset when the machine is turned back on

  • If the Brush continues not to spin, please visit a BISSELL Authorized Service Center or Contact Us

  • Recipient Email

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