My PowerGroom®/PowerForce/CleanView® Multi Cyclonic Canister Vacuum no suction | Support

• Turn off and unplug machine

  • Empty dirt container

  • Check filters

    • Pre-motor filter may be cleaned with cold water and mild detergent
    • Let completely dry before inserting back in machine

  • Check motor duct for suction by plugging in machine and turning it on while holding hand near motor duct

    • Be sure pre-motor filter is correctly seating inside machine or filter door will not close
    • Door will not latch if filter is not inside
    • If you feel suction turn off and unplug machine
    • If no suction at motor duct, please visit an Authorized Service Center or Contact Us

  • Remove hose and check for clogs in suction opening and hose

    • If clogs are found in hose loosely massage hose near clog until it is able to be removed

  • Examine hose for cracks or holes

    • Replace hose if damaged

  • Dirt bin must be seated and locked into place correctly

  • Re-attach hose (make sure it is securely attached to suction opening)

    • Check variable suction control
    • If set to “min”, may just need to change to higher setting

  • Check hose settings

    • Slide closed completely for maximum suction
    • If open, suction will be reduced

  • Check hose

    • If hose is clogged, work the clog loose by massaging the clogged area and/or gently twisting hose where it’s clogged until clog works itself free
    • If there is suction at end of the hose with attachments off, but not with them on, attachment may be clogged

  • Check foot

    • Foot can be cleared by removing access plate
    • Note: there are 4 small screws to be removed & 2 springs on inside of foot that may fall out when bottom plate is pulled off

  • Check extension wand

    • Clogs in wand may be removed by pushing a broomstick handle through wand

  • Check post-motor filter for clogs (located on back of machine behind cover)

    • Post-motor HEPA media filter is NOT washable and may need replacement
    • To clean, brush off or tap on side of trash bin
    • Insert filter with seal facing machine
    • If still no suction, please visit a BISSELL Authorized Service Center or Contact Us

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