Electric Assisted Bike Regulations User Guide
- June 7, 2024
- FORTIS
Table of Contents
USER GUIDE
7 00C HYBRID COMMUTER
ELECTRIC MOUNTAIN BIKE
FS27HCMEBKA
SAFETY & WARNINGS
Electric Assisted Bike Regulations
The EN 15194 EU standard or EPAC (Electric Power Assisted Cycle) conforms to
the following characteristics for electric power-assisted bikes:
Motor assistance only starts when the cyclist pedals.- The assistance cuts out as soon as the cyclist stops pedaling.
- The assistance cuts out as soon as the speed exceeds 25km/h.
Adherence to this standard enables the use of electric bikes in the same conditions as any other bicycle, particularly on bicycle paths and bicycle- specific lanes.
Recommendation Before First Ride
- Before first use, please double-check the function of all the parts of your electric bike. If you have any doubts or if you detect a problem, please contact your authorized dealer or technical service department.
- If you lend your bicycle to a third party, please give them this instruction manual with the bicycle and request that they read it before the first ride.
- Respect local and national road traffic regulations.
- For your safety, it is highly recommended that you wear a certified helmet.
- When used during heavy rain, snow, in slippery conditions, or in the case of low visibility, be careful and adjust your speed.
- At night, ride using the lights.
- Trying to repair anything that implies removing technical or electrical components is strongly advised against. If necessary, please contact your dealer’s after-sales service.
- The manufacturer declines any responsibility due to overloading or items that are not correctly attached to the baggage rack.
- Using high pressured water jets to clean the bike is strongly advised against.
- Check the battery level before use. You must fully charge it before first use.
- In order to extend battery performance and lifespan, do not half charge, and adapt your ride length to battery level.
- The batteries’ life will vary depending on where you ride it (inclines will reduce power rapidly) and how you ride (assistance mode chosen). The greater the assistance used, the more you’ll use the battery and the shorter it will last. Do not forget that your bike has gears; remember to use them accordingly relative to riding conditions in order to extend battery life. The amount of weight carried also impacts on battery life span. Extreme low temperatures can also impact the battery life span.
- It is recommended that you charge the battery at least every 2 months when the bike is not used; during winter, for example.
- Store the battery in a dry place after having completely recharged it. Avoid extreme temperatures (low and high) as they can damage the battery. Optimal operating range: -10°C to 35°C.
Cleaning Your Pedal-Assisted Bike
Use a dedicated bicycle shampoo or soap with hot water to clean your bike (and
different components like the wheels, hubs, rims, brakes, and pedals). Rinse
well with clean water before use. Do not use high-pressure water jets to clean
your bike, especially on the electrical components (such as the battery), as
it may result in short-circuiting or system malfunctions. Use a damp cloth
with neutral detergent to clean the bike frame. Do not use any detergents or
cleaning liquids liable to deteriorate the frame or components.
Warning
Do not ride after taking drugs or alcohol or while using medication that might
make you drowsy. Pedal-assisted bicycles are not designed for 2 people. Do not
ride double as these bicycles are not designed to carry the additional load of
a second rider. Do not put batteries in normal waste bins. Dispose of used
batteries in a certified recycling facility. Do not over lubricate; if oil
contacts the wheel rim, brake pads, or brake disks, this will result in loss
of braking performance and an increase in stopping distances. This could
potentially cause loss of control, accidents, and injury.
Transport
It is highly recommended that you do not overload your pedal-assisted bicycle
as you could damage the electrical components or cause malfunctions, like
overheating of the battery or the motor. Do not store the battery in
excessively hot or cold places.
- Maximum transport weight on the bicycle must not exceed 75kg.
- Regularly check battery brackets and mountings.
- Please wear a helmet when riding your pedal-assisted bicycle.
- If a rack is not already fitted to your bicycle, please do not attempt to fit one yourself.
- Do not carry anything on the rack that might hide lights or reflectors.
Security
All the components and parts of your bicycle are subject to normal wear and
fatigue. Keep a close eye on any change in the shape or color of a component,
or traces of oxidation (rust) on your bicycle. If this occurs, do not use the
product until the component has been replaced.
OVERVIEW
Recommendations and Component Control before Use
Before using your bicycle for the first time, you must check that all
adjustments have been correctly made.
- Check that the front and rear brakes work; check brake pads for wear.
- Check the cables and sheaths, and that the hydraulic system functions correctly.
Wheels and Tires
- Check tires are inflated to the pressure indicated (either in Bar or Psi) on the tire sidewall.
- Check that the tires are in good condition and are free from cuts or bulges.
- Check the state of wheel rims and ensure that spokes are correctly tightened.
- Check that the wheels are correctly fitted to the bicycle, either by a quick-release system or nuts.
Safety Warning: If a wheel rim or spokes are damaged, immediately replace the wheel.
Steering
- Check that the handlebar and stem are correctly tightened and that they are in line with the wheel and the fork.
- Check that the steering clamp is correctly tightened and adjusted in the right direction.
Frame and Fork
- Check that the frame shows no signs of fatigue or damage and that the fork works correctly.
Chain
- Make sure that the chain is at the correct tension.
- Make sure that it is clean, rust-free, and properly oiled. Use adapted lubrication for use in extreme weather conditions.
Seat and Seat-post
Make sure that seat and seat-post are correctly tightened and positioned.
Bearings
- Check that all bearings are properly adjusted and lubricate if needed. Make sure that they are not too loose or that they have seized up. Check steering bearings, wheel bearings, pedal bearings, and bottom bracket bearings.
Crankset and Pedals
- Make sure that the pedals are correctly tightened and that the teeth of the crankset do not show any unusual wear.
Derailleur
- Check that both front and back derailleur are working correctly. Also check that the shift levers are correctly fixed, the derailleur cable and sheath work and that both are sufficiently lubricated.
Accessories
- Check front and rear lights; also check that horn/bell work.
- Make sure that the reflectors are not hidden.
- Check that the battery is correctly fitted and secured.
- Make sure that the rider wears a helmet.
ASSEMBLY
Stem Assembly
Stem fitted in the head tube with an expanding bolt (figure 1). Insert the
stem into the head tube, respecting the minimum insertion limit as indicated
on the stem, and tighten the expanding bolt to 18Nm. Important: Before
tightening the stem, make sure that it is in line with the front wheel.
Figure 1
Handlebar Assembly
Position the handlebar inside the stem (figure 2). Respecting assembly
indications on the handlebar, tighten the screw to 18Nm. Before completely
tightening, check that the handlebar, the brake levers, and the shifter are
correctly positioned.
Figure 2
Brake Adjustment
To adjust the disk brakes, loosen bolts of the dIsk brake caliper, then
activate the brake lever. Keep the brake lever tightened, then tighten the
caliper’s bolts. This enables the brake caliper to center. Tighten the brake
disks to the wheels and tighten the cable if it is a mechanical brake.
Disk Brake Fine Tuning
Loosen the screws slightly to adjust the position of the brake caliper until
the brake block doesn’t rub against the disk. Slightly adjust the position of
the calipers and the position of the brake blocks so that gaps between the
blocks and the disk are evenly spaced. Adjust the brake cable so that the
distance between the brake shoe and the disk is between 0.5 – 1mmWhen re-
tightening the screws ensure they are symmetrical to avoid deformation of the
roto and even wear on the brake pads.
Wheel Mounting
Insert the maximum length of the skewer into the wheel hub, tighten the
locknut and tighten the whole system with the quick release lever (figure 3).
Make sure that the wheel is correctly fitted. 
Figure 3
Seat Assembly
Insert the seat stem into the frame (figure 4), you can use grease to help
assembly. Insert at least to the minimal indication on the seat stem using
rotary movements.
Pull the quick-release lever free and insert the seat-post to the minimal
insertion marker indicated on the seat post. Tighten the quick-release clamp
and then fold the lever to the closed position. Minimal torque specifications
are 19.5Nm.
Torque Specifications
The handlebar is fitted to a stem. The height of some stems can be adjusted.
If you must dismantle the handlebar or turn it to transport the bicycle,
please make sure that you correctly reassemble and center the handlebars;
check the position by placing your hands on the grips to find the best
position. Make sure all bolts are correctly tightened. Once
the handlebar and stem are assembled, make sure that the brake and derailleur
sheaths are free.
Recommended torque specification: 13-14Nm.
Recommended torque specification for the rear rack is 16Nm.
You can adjust the angle of the stem by adjusting the bolt located under the
stem using an Allen key. Once you have found the desired angle, tighten the
stem to the headset.
Recommended torque specifications are 18-20Nm.
If you remove nut fitted wheels, make sure that when you replace them you
respect a minimal recommended torque specification of 30Nm for the rear wheel
and 25Nm for the
front wheel.
Derailleur Adjustments
Your bicycle is generally fitted with one derailleur located to the rear, or
sometimes a front one and a rear one. They are operated by the gear shifters;
the front one on the left of the handlebars, and the rear on the right of the
handlebar. There are two types of shifters; the twist style (turn towards you
for easier hill ascension or away from you to go downhill), or the push and
pull trigger-style shifters (where you push with your thumb to go up in the
gears and pull with your index finger to shift down in the gears).
To adjust, use the adjustment nob to tighten or loosen the derailleur ur
cable. You can also use the two adjustment screws so that the chain does not
come off when free-wheeling.
Rear Derailleur Travel:
To prevent the cha n from jumping go of the cogs, it is important to adjust
the derailleur travel using ‘H’ and ‘L’ stops (figure 5).
- Screw H enables the lower stop to be adjusted (small cogwheel): untightening this screw enables the chain to position itself to the outside of the small cogwheel.
- Screw L enables the lower stop to be adjusted (large cogwheel): untightening this screw enables the chain to position itself to the outside of the large cogwheel.
Figure 5
Front Derailleur Movement:
-
Adjusting the inner stop (figure 6).
By turning the outer screw of the front derailer in direction A, the derailer range moves towards the smallest chainring; by turning it in direction B, it moves away from the large chainring. Then adjust so that the clearance between the chain guide inner plate and the chain is between 0 and 0.5 mm. -
Adjusting the outer stop (figure 7).
By turning the inner screw of the front derailer in direction A, the derailer range moves away
from the smallest chainring; by turning it in direction B, it moves towards the large chainring. Then adjust so that the clearance between the chain guide outer plate and the chain is 0 to 0.5mm.
Rear Derailleur Travel:
Adjusting the cable tension creates a link between a position on the gear
lever and a position in the gear system. Unscrew or tighten the cable tension
screw at the lever or at the rear of the derailer so that each lever position
corresponds to a cog (figure 8):
- If the chain does not move down every time you shift the lever: Loosen the cable by turning the cable tension adjusting screw clockwise.
- If the chain does not move up every time you shift the lever. Tighten the cable up by turning the cable tension adjusting screw anticlockwise.
OPERATION
Presentation and Electrical Start-Up
ELECTRONIC PAD LAYOUT
Up: More assistance
Down : Less assistance
Mode : On/Off Mode
Starting System
- Hold Up button for 3 seconds to turn on the light, hold for another 3 seconds to turn off the light
- Press the Mode button for 2 seconds to start the system.
- Press the Mode button again for 2 seconds to shut the system off.
- If you do not use the bike for 5 minutes, the system automatically shuts down.
LCD Screen Setup and Assistance Level
Change Multifunctional indication display
Press briefly on the Mode button to cycle through the different modes:
Battery Management
Battery status
- The battery charge level is displayed by 10 segments which drain thought-out use, the speed of which depending on how (level of assistance) and where you ride (hills,
wind…)
Battery Mounting and Locking
Use the tools supplied in the carton to release the screws and take out the
battery. The battery usually will not require removal.
Battery Charging
With the supplied charger, you can charge the battery directly whilst it is on
the bike; the connection plug is located at the bottom of the battery. Make
sure that the charge plug is securely in place at all times in order to
prevent humidity from entering.
TROUBLESHOOTING
| Error Code | Meaning | Troubleshooting |
|---|---|---|
| E02 | Brake failure | The brake is in a power-off state. Check whether the left |
and right brake levers are reset. Check if the fault disappears after opening
the junction box and unplugging the power-off switch. Contact
Kogan.com for support if the problem persists.
E06| Battery Undervoltage| The battery is low, and the fault code disappears
after the battery is fully charged.
E07| Motor failure| The motor is faulty. Check whether the connector of the
motor’s waterproof cable is loose. Contact Kogan.com for
support if the problem persists.
E09| Controller failure| The controller is damaged and the controller needs to
be replaced. After opening the junction box to replace the controller, the
fault is eliminated and the fault code disappears.
E10| Communication receiving failure| The communication receiving line between
the LCD display and the controller is blocked. Open the junction box, check
whether the connectors of the LCD display and the controller are firm.
Reconnect the plug and restart. Contact Kogan.com for
support if the problem persists.
Ell| Communication sending failure| The communication sending line between the
LCD display and the controller is blocked. Open the junction box, check
whether the connectors of the LCD display and the controller are firm.
Reconnect the plug and restart. Contact Kogan.com for
support if the problem persists.
E12| BMS communication failure| The communication sending and receiving line
between the LCD display and the controller is blocked. Open the junction box,
check whether the connectors of the LCD display and the controller are firm.
Reconnect the plug and restart. Contact Kogan.com for
support if the problem persists.
E13| Headlight failure| The front light of the instrument is damaged or the
plug-in is in poor contact. Open the junction box, unplug and reinsert it.
Contact Kogan.com for support if the problem persists.
E21| Abnormal current| The vehicle is short-circuited or overloaded. Stop
using it immediately and conduct professional inspections
E23| Motor phase loss| The rear wheel motor connector is loose. Check the
waterproof connector of the motor and reinsert it firmly. If the fault still
exists, the motor coil is damaged, and the fault disappears after replacing
the motor. Contact Kogan.com for support.
---|---|---
E24| Motor hall sensor error| The rear wheel motor connector is loose. Check
the waterproof connector of the motor and reinsert it firmly. If the fault
still exists, the hall sensor in the motor is damaged. Cease use immediately,
and contact Kogan.com for support.
E25| Braking error| The brake is in a power-off state. Check whether the left
and right brake levers are reset. Check if the fault disappears after opening
the junction box and unplugging the power-off switch. Contact
Kogan.com for support if the problem persists.
E30| Abnormal communication| The communication sending and receiving line
between the LCD display and the controller is blocked. Open the junction box,
check whether the connectors of the LCD display and the controller are firm.
Reconnect the plug and restart. Contact Kogan.com for
support if the problem persists.
CLEANING & CARE
Care and Lubrication
Only use specific bicycle lubricants.
Pedals: A few drops every 6 months on the axle.
Chain: Spray the whole surface every 6 months.
Bottom bracket: Every 6 months, please check with your authorized dealer.
Motor: Every year, please check with your authorized dealer.
Maintenance and Advice
- Never modify your bicycle with non-certified parts.
- Never ride in deep water.
- Do not use it for jumps or stunts.
- Avoid long-distance rides when it is raining.
- Keep both hands on the handlebar.
- Avoid sudden braking.
- Be careful when riding in pools of water.
- Thoroughly check the bicycle before each ride.
- Avoid leaving your bicycle in heavy rain or snow. If you do so, wipe dry.
It is highly recommended to have your bike serviced by an authorized dealer at
least once a year or every 1000km. Check your brake cables, sheaths, and brake
pads. Lubricate all
transmission components, chain, and derailleur with a suitable product. If the
rear tire has a puncture, remember that if you must remove it, it is attached
to the motor, so make sure to disconnect the cable (pictured here).
When you reach 5000km or 100 charge cycles, a service alert will show for 4
seconds when you start the system, indicating that it is time to plan a
service.
NOTES
Need more information?
We hope that this user guide has given you the assistance needed for a simple
setup.
For the most up-to-date guide for your product,
as well as any additional assistance you may require,
head online to help.kogan.com
References
Read User Manual Online (PDF format)
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