Jabra Evolve2 85 Wireless Headset Instructions
- June 3, 2024
- Jabra
Table of Contents
10/09/2022 22:22
Jabra Evolve2 85 – USB-C MS Teams Stereo with Charging Stand – Black
Why does call control not work with my ShoreTel softphone even though I followed the post installation steps of Jabra Direct?
Compatible Mitel/Shoretel softphones
- Mitel/Shoretel Communicator v.14, 15
- Mitel/Shoretel Connect Onsite
Confirm successful installation
Call control may not work because the ShoreTel Telephony Interface is not installed properly, or the Mitel/ShoreTel softphone failed to configure properly. Use the following steps to check the installation and configuration.
1. In the Control Panel , click Phone and Modem.
2. On the Advanced tab, verify that ShoreTel Remote TAPI Service
Provider is listed as shown in the following screenshot.
3. Click Configure. The ShoreTel Remote TSP dialogue opens.
4. In the Provider Usage section, verify that Use this service provider
(enable) is selected.
5. If you cannot verify these steps, the ShoreTel Remote TAPI Service
Provider is not installed properly. Reinstall it, and then reboot your
computer.
6. Verify that the ShoreTel integration displays the Ready status in
the Jabra Direct home screen.
References
- [FAQTitle] | Jabra Evolve2 85 - USB-C MS Teams Stereo with Charging Stand - Black | FAQ | Jabra Support
- Why does call control not work with my ShoreTel softphone even though I followed the post installation steps of Jabra Direct? | Jabra Evolve2 85 - USB-C MS Teams Stereo with Charging Stand - Black | FAQ | Jabra Support
- Jabra Direct - Engineered to optimize and personalize your headset
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