I Can’t Connect to my ICONpet™ Robotic Vacuum – Pairing Errors | App Support

I Can’t Connect to My ICONpet Robotic Vacuum – Pairing Errors | App Support

If you are pairing your ICONpet Robot to your device for the first time, please refer to the Pairing Guide

If you have already attempted to pair but received an error

• Open the BISSELL Connect App

• You’ll want to make sure you’re on the up to date version

  • Click on the hamburger menu > Go to Account
  • Make sure the App Version listed at the very bottom is 2.93 or higher
  • If not, go to App store and update your BISSELL Connect Ap

• Close and reopen the App

• Turn Robot Off > Turn On

• Attempt to pair again using the Pairing Guide

• If you are still receiving an error, please refer to the error specific troubleshooting steps below

Error List:

• When Scanning the QR Code you get a black screen instead of camera to scan QR Code
• The QR Code won’t scan
• QR Code camera feed looks distorted
• App Crashes during pairing
• Could Not Connect
• Home Wi-Fi does not appear in Wi-Fi selections
• Machine Paired with Another User
• How to Pair with a Different Wi-Fi Network

Error: When Scanning the QR Code you get a black screen instead of camera to scan QR Code

• Turn on the phone’s camera permissions for the BISSELL Connect App following the below steps
  • iPhone:
  • From the phone’s home screen, open the Settings app
  • Scroll down to the “BISSELL” row, and tap on it
  • Under “Allow BISSELL to Access”, enable the toggle for “Camera”
  • Restart the app and try again
  • Android:
  • From the phone’s home screen, open the Settings app
  • Then tap “Apps”, under the “Device” subheading
  • Scroll to the “BISSELL” row and tap it
  • Then tap “Permissions”
  • Enable the toggle for “Camera”
  • Restart the app and try again

Error: The QR Code won’t scan

• This could be caused by poor lighting, or a damaged QR Code or Sticker
  • Back out of this screen and try again
  • Enter your Wi-Fi details to manually connect
  • When entering Serial Number do not include the last 3 letters
  • Click the eye icon next to the password, circled below, to verify the password is being entered correctly
  • Wi-Fi details are located on the QR code sticker
  • Click on “Where are my product details” for a picture of where details are located

Error: QR Code camera feed looks distorted

• This should not prevent the phone from scanning the QR code
  •  If you are experiencing difficulty follow the above steps to enter Wi-Fi details manually

Error: App Crashes during pairing

• Restart the app using the following directions and try again
  • When attempting to pair again after restarting the App, Turn Robot off, then On (Dust Bin should not be in machine)
  • iPhone X, XS, XR:
    • If not on the phone’s home screen, slide up from the bottom of the screen to go to the phone’s home screen
    • Slide up from the bottom of the screen to show all apps
    • Slide the BISSELL Connect app up quickly to quit the app
    • Reopen the app
  • Other iPhones:
    • Double-press the physical “home” button on the device
    • Slide the BISSELL Connect app up quickly to quit the app
    • Reopen the app
  • Android:
    • Press the square button
    • Slide the BISSELL Connect app to the left quickly to quit the app
    • Reopen the app

Error: Could Not Connect

• Uninstall & reinstall the BISSELL Connect App > Try pairing process again > Go to Pairing Guide

  • If you’re still experiencing issues > Are you pairing with an iPhone?
  • No > Accept phone’s prompt to join the machine’s WiFi and skip to the step below to check that the Robot is turned on
  • Yes > Is it operating on iOS 14.1 or 14.2?
    • No > Accept phone’s prompt to join the machine’s WiFi and and skip to the step below to check that the Robot is turned on
    • Yes > From the phone’s home screen, open the Settings app > Scroll down to the “BISSELL” row, and tap on it to open > Click the toggle next to “Local Network” to turn on > Restart the App and try pairing process again > Go to Pairing Guide

• Check the Robot is turned on

  • The Dust Bin should be removed & the Wi-Fi light is blinking blue

• Move your phone & machine closer to your Wi-Fi Router

  • Make sure your phones Wi-Fi is enabled

• If you manually entered the Wi-Fi details for the machine, double check that all the details are entered correctly

• Restart your phone

• If restarting your phone did not solve the error, please Contact Us

Error: Home Wi-Fi does not appear in Wi-Fi selections

• You must have a 2.4 GhZ connection with a secure password
  • For more Home Wi-fi specifics go to Common FAQ’s and Connection Questions
• Move your mobile device and machine closer to the Wi-Fi Router

Error: Machine Paired with Another User

• If you are not able to pair your machine and you receive the message above, please Contact Us

• Restart the App

• Turn Robot Off then On

• Go through the pairing process in the Pairing Guide to pair your machine with your mobile device

Error: How to pair with a different Wi-Fi Network

• Check that your mobile device is connected to cellular data or Wi-Fi

• Move the machine close to the home Wi-Fi Router

• Update the product’s Wi-Fi settings

  • Click on the hamburger menu button on the top left of the home screen
  • Choose the ‘Account’ button
  • Click on ‘Wi-Fi Settings’ button and then the blue ‘Change Wi-Fi’ button

• Re-pair the product following the Pairing Guide

Note: You will not need to deregister/reset the machine if you are pairing to the same account

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