sonova Charge and Care User Guide
- June 7, 2024
- sonova
Table of Contents
Charge and Care
Phonak Charge and Care
User Guide
Phonak Charge and Care
This user guide is valid for:
Non wireless charging accessory
Phonak Charge and Care
2021
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Your Charge and Care details
Please also read safety information regarding handling Charge and Care
(chapter 10). Device Charge and Care incl. power supply and USB cable (< 3 m)
Compatible hearing aid models c Audéo P-R (P90/P70/P50/P30) c Audéo P-RT
(P90/P70/P50/P30) c Audéo M-R (M90/M70/M50/M30) c Audéo M-RT (M90/M70/M50/M30)
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Your Charge and Care has been developed by Phonak the world leader in
hearing solutions based in Zurich, Switzerland. Please read the User Guide
carefully to make sure that you understand and get the best out of the Charge
and Care. For more information regarding features, benefits, setup, use and
maintenance or repairs of your Charge and Care contact your hearing care
professional or manufacturer representative. Additional information can be
found in the Data Sheet of your product. Phonak – life is on www.phonak.com
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Contents
Your Charge and Care
1. Parts of the Charge and Care
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Using the Charge and Care
2. Preparing the Charge and Care
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3. Charging the hearing aids
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4. Cleaning and drying the hearing aids
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Further information
5. Care and maintenance
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6. Service and warranty
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7. Compliance information
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8. Information and description of symbols
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9. Troubleshooting
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10. Important safety information
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1. Parts of the Charge and Care
The following pictures show the Charge and Care described in this user guide.
Charge and Care
UV-C LED’s 6
Space for earpieces Hearing aid charging slots with left/right indicators
Push button to start the cleaning and drying process with built-in indicator
light
Accessories
USB cable (< 3 m)
Power supply specification Power supply output voltage: Power supply imput
voltage:
Charge and Care input voltage: USB cable specifications:
Power supply with wallplug adapter
5 VDC +/-10%, current 1 A 100-240 VAC,50/60Hz, current 0,25 A 5 VDC +/-10%,
current 500 mA 5 V min. 1 A, USB-A to micro-USB, maximum length 3 m
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2. Preparing the Charge and Care
Connecting the power supply
a
d c
b
a) Plug the power supply into a power outlet. b) Plug the smaller end into the
USB port on the
Charge and Care. c) Plug the larger end of the charging cable into the
power supply. d) The indicator light on the back is green when the
Charge and Care is connected to the power supply.
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3. Charging the hearing aids
Low power: You will hear two beeps when the battery is low. You will have
approximately 60 minutes before you have to charge the hearing aids (this can
vary, depending on the hearing aid settings). Before using your hearing aids
for the first time, it is recommended to charge them for 3 hours. The hearing
aids must be dry before charging, see chapter 5. Please ensure to charge and
use the hearing aids within operating temperature range: +5° to +40° Celsius
(41° to 104° Fahrenheit).
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Please refer to chapter 2 for how to set up the Charge and Care. 1. Insert the
hearing aids into the charging slots. Make sure the left and right hearing aid
markings match the left (blue), right (red) indicators next to the charging
slots. The hearing aids will automatically be switched off when inserted into
the Charge and Care.
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Make sure the left and right hearing aid markings match the left (blue), right
(red) indicators next to the charging slots.
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2. The indicator light on the hearing aids will show the charging state of the battery until the hearing aids are fully charged. When fully charged the indicator light will remain on, i.e. solid green light.
The charging process will automatically stop when the batteries are fully charged, so the hearing aids can be safely left in the charger. It can take up to 3 hours to charge the hearing aids. The Charge and Care cover can be closed while charging.
Charging times
Indicator light
Charging state 0 10%
11 80%
81 99% 100%
Approx. charging times
30 min (30%) 60 min (50%) 90 min (80%)
3 h
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3. Remove the hearing aids from the charging slots by 1. pulling the hearing
aids gently toward yourself and 2. lifting them out of the Charge and Care.
Do not hold the tubes to remove the hearing aids from the Charge and Care as
this can damage the tubes.
The hearing aids switch on automatically when removed from the Charge and
Care. The indicator light starts blinking. The solid green light indicates the
hearing aids are ready.
If you unplug the Charge and Care while the hearing aids are charging inside,
please make sure to turn off the hearing aids to prevent discharge.
Turn off your hearing aids before inserting them in the disconnected Charge
and Care to store it.
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2 1
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4. Cleaning and drying the hearing aids
After placing your hearing aids in the Charge and Care, close the cover and
press the push button on the Charge and Care to start the cleaning and drying
process. The hearing aids will be · fully charged in 3 hours · cleaned and
dried in approx. 2 hours
The indicator light on the push button will be solid orange as long as the
cleaning and drying process is ongoing. As soon as the process is finished,
the indicator light will turn green until the cover is opened. The cleaning
and drying process will be stopped as soon as the cover is opened.
Always close the cover before starting the cleaning and drying process.
The cleaning and drying process can only be started if the cover is closed.
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Indicator light
Indicator light off Solid orange Solid green Solid red for 3 seconds
Cleaning and drying is not running
Cleaning and drying is running
Cleaning and drying has finished
Cleaning and drying cannot start, please close the cover
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5. Care and maintenance
Diligent and routine care of your Charge and Care contributes to outstanding
performance and a long service life. To ensure a long service life, Sonova AG
provides a minimum of a five year service period after phase out of the Charge
and Care. Please use the following specifications as a guideline. Further
information regarding product safety, see chapter 10.2. General information
Please make sure that the Charge and Care is used and maintained as described
in this user guide.
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Daily Make sure that charging slots and the UV-C LED’s are clean. Never use
cleaning agents such as household detergents, soap, etc. for cleaning your
Charge and Care. Weekly Remove dust or dirt from the charging slots and UV-C
LED’s.
Always make sure that the hearing aids and Charge and Care are dry and clean
before charging. Always make sure that the Charge and Care is disconnected
from the power mains before cleaning.
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6. Service and warranty
Local warranty Please ask the hearing care professional where you purchased
your Charge and Care about the terms of the local warranty. International
warranty Sonova AG offers a one year limited international warranty, valid
from the date of purchase. This limited warranty covers manufacturing and
material defects in the Charge and Care. The warranty only comes into force if
a proof of purchase is shown. The international warranty does not affect any
legal rights that you might have under applicable national legislation
governing sale of consumer goods.
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Warranty limitation This warranty does not cover damage from improper handling
or care, exposure to chemicals or undue stress. Damage caused by third parties
or non-authorized service centers renders the warranty null and void. This
warranty does not include any services performed by a hearing care
professional in their office. Serial number:
Date of purchase: Authorized hearing care professional (stamp/signature):
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7. Compliance information
Europe: Declaration of Conformity Hereby Sonova AG declares that this product
meets the requirements of the Medical Devices Regulation 2017/745 The full
text of the EU Declaration of Conformity can be obtained from the manufacturer
or the local Phonak representative whose address can be taken from the list on
www.phonak.com/us/en/certificates (Phonak worldwide locations).
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Compliance with emission and immunity standards
Emission standards
EN 606011-2:2015 IEC 606011-2:2014 EN 55011:2009+A1 CISPR11:2009/AMD1:2010 CISPR22:1997 CISPR32:2012 ISO 7637-2:2011 CISPR25:2016 EN 55025:2017
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Immunity standards
EN 60601-1-2:2015 IEC 60601-1-2:2014 EN 61000-4-2:2009 IEC 61000-4-2:2008 EN 61000-4-3:2006+A1+A2 IEC 61000-4-3:2006+A1+A2 EN 61000-4-4:2012 IEC 61000-4-4:2012 EN 61000-4-5:2014 IEC 61000-4-5:2014 EN 61000-4-6:2014 IEC 61000-4-6:2013 EN 61000-4-8:2010 IEC 61000-4-8:2009 EN 61000-4-11:2004 IEC 61000-4-11:2004 IEC 60601-1 (§ 4.10.2):2005 ISO 7637-2:2011
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8. Information and description of symbols
With the CE symbol, Sonova AG confirms that this product meets the
requirements of the Medical Regulation 2017/745.
This symbol indicates that the products described in these user instructions
adhere to the requirements for an applied part of Type B of EN 60601-1. The
surface of the device is specified as an applied part of Type B.
Indicates the medical device manufacturer, as defined in EU Medical Device
Regulation 2017/745.
Indicates the Authorized representative in the European Community. The EC REP
is also the importer to the European Union.
This symbol indicates that it is important for the user to read and take into
account the relevant information in this user guide.
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This symbol indicates that it is important for the user to pay attention to
the relevant warning notices in this user guide.
Important information for handling and product safety.
Indicates the manufacturer’s serial number so that a specific medical device
can be identified.
Indicates the manufacturer’s catalogue number so that the medical device can
be identified.
Indicates that the device is a medical device.
This symbol indicates that it is important for the user to read and take into
account the relevant information in this user guide.
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Temperature during transportation and storage: 20° to +60° Celsius (4° to
+140° Fahrenheit).
Humidity during storage: 0% to 70%, if not in use.
Atmospheric pressure during transportation and storage: 500 hPa to 1060 hPa
During transportation keep dry.
The symbol with the crossed-out garbage bin is to make you aware that this
Charge and Care may not be thrown away as normal household waste. Please
dispose of old or unused Charge and Care, at waste disposal sites intended for
electronic waste, or give your Charge and Care to your hearing care
professional for disposal. Proper disposal protects the environment and
health.
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Symbols applicable to the European power supply only Power supply with double
isolation. Device designed for indoor use only. Safety isolating transformer,
short circuit proof.
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9. Troubleshooting
Problem Charging does not start
Cleaning and drying process does not start
Causes Charge and Care not connected to power supply Hearing aids not inserted correctly into Charge and Care Cover not closed when pressing the push button to start the cleaning and drying process
If the problem persists, contact your hearing care professional for
assistance.
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What to do Connect Charge and Care to power supply (chapter 2) Insert hearing
aids correctly into Charge and Care (chapter 3) Close the cover of the Charge
and Care and press the push button to start the cleaning and drying process
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10. Important safety information
Please read the information on the following pages before using your Charge
and Care.
Intended use The device is an accessory to a medical device and has no
therapeutic or diagnostic use on its own. It is intended to charge
rechargeable hearing aids, with additional functionalities for drying and
cleaning.
Target population The target population is primarily the adult population over
18 years of age. Individuals with cognitive impairment will require constant
supervision by a caregiver.
Any serious incident that has occurred in relation to the Charge and Care,
should be reported to the manufacturer representative and the competent
authority of the state of residence. The serious incident is described as any
incident
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that directly or indirectly led, might have led or might lead to any of the
following: a) the death of a patient, user or other person b) the temporary or
permanent serious deterioration of
a patient’s, user’s or other person’s state of health c) a serious public
health threat To report an unexpected operation or event, please contact the
manufacturer or a representative.
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10.1 Hazard warnings
Do not use the Charge and Care in explosive areas (mines or industrial areas
with danger of explosions, oxygen rich environments or areas where flammable
anesthetics are handled) or where electronic equipment is prohibited.
Keep the Charge and Care out of reach of children, individuals with cognitive
impairment and pets.
Do not cover the whole Charge and Care case while charging, e.g. with a cloth
etc.
Use of this equipment adjacent to or stacked with other equipment should be
avoided because it could result in improper operation. If such use is
necessary, this equipment and the other equipment should be observed to verify
that they are operating normally.
The following is only applicable for persons with active implantable medical
devices (i.e. pacemakers, defibrillators, etc.):
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Keep the charging device at least 15 cm (6 inches) away from the active
implant. If you experience any interference do not use the charging device and
contact the manufacturer of the active implant. Please, note that the
interferece can also be caused by powerlines, electrostatic discharge, airport
metal detectors etc.
Use of accessories, transducers and cables other than those specified or
provided by the manufacturer of this equipment could result in increased
electromagnetic emissions or decreased electromagnetic immunity of this
equipment and result in improper operation.
The USB port of the Charge and Care is to be used for the described purpose
only.
For Charge and Care, use only IEC 62368-1 and/or IEC 60601-1 certified
equipment with an output rating of 5 VDC. Min. 500 mA.
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10.2 Information on product safety
Protect your Charge and Care from heat (never leave near a window or in the
car). Never use a microwave or other heating devices to dry your Charge and
Care (due to risk of fire or explosion). Ask your hearing care professional
about suitable drying methods.
Do not place the Charge and Care close to an induction cooking surface.
Conductive structures inside the charging accessories could absorb inductive
energy resulting in thermal destruction.
Do not drop your Charge and Care and/or your hearing aid! Dropping onto a hard
surface can damage your Charge and Care or hearing aid.
Charge and Care and power supply must be protected against shocks. If the
Charge and Care or power supply is damaged after a shock, they must not be
used anymore.
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Do not use your Charge and Care in areas where electronic equipment is
prohibited. The hearing aids have to be dry before charging. Otherwise the
charging reliability cannot be guaranteed.
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Notes
029-0828-02/V1.01/2021-02/cu/PM © 2021 Sonova AG All rights reserved
Your hearing care professional:
Manufacturer: Sonova AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland
www.phonak.com
7 613389 347043
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>