Arlo Essential Video Doorbell Wire-Free User Manual
- June 7, 2024
- Arlo
Table of Contents
Essential Video Doorbell Wire-Free
Essential Video Doorbell Wire-Free
User Manual
Contents
1. Get to Know Your Doorbell
5
If you choose to wire your doorbell ……………………………………………………………………………………. 6
Get the Arlo app ………………………………………………………………………………………………………………….. 6
Do more with Arlo……………………………………………………………………………………………………………….. 7
2. Get Started
8
Charge the battery before installation………………………………………………………………………………… 8
Use the Arlo app for installation and setup………………………………………………………………………… 9
Tips for optimal WiFi performance …………………………………………………………………………………….. 9
Connect your mobile device to a 2.4 GHz WiFi network during setup……………………………… 10
Doorbell LED……………………………………………………………………………………………………………………… 11
Choose a good spot to mount your doorbell …………………………………………………………………… 12
Mount your doorbell wire-free ………………………………………………………………………………………….. 13
Test motion detection ………………………………………………………………………………………………………. 14
Customize your doorbell settings……………………………………………………………………………………… 14 Recharge the battery after installation ……………………………………………………………………………… 15
Chime options for your doorbell ………………………………………………………………………………………. 16
3. Optional: Connect a wired chime
18
Voltage requirements………………………………………………………………………………………………………… 18
Check the voltage level printed on the doorbell transformer …………………………………………. 19
Change from wire-free to wired installation……………………………………………………………………… 20
Hardwire your wire-free Essential Video Doorbell ……………………………………………………………. 20
Battery charging with a hardwired doorbell …………………………………………………………………….. 22
4. Use Your Doorbell
23
Answer your doorbell from your smartphone ………………………………………………………………….. 23
Accept a call from your doorbell……………………………………………………………………………………….. 23
Respond to a visitor with a Quick Reply……………………………………………………………………………. 24
Play a message from a visitor……………………………………………………………………………………………. 25 Turn Silent mode on and off……………………………………………………………………………………………… 25
Control the LED…………………………………………………………………………………………………………………. 26
Change the call settings ……………………………………………………………………………………………………. 26
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5. View and Record Videos
28
View your doorbell’s camera feed …………………………………………………………………………………….. 29
Record clips from live video………………………………………………………………………………………………. 29
Take a snapshot from live video ……………………………………………………………………………………….. 30
2-Way Audio ………………………………………………………………………………………………………………………. 30
Change the order of the camera feeds……………………………………………………………………………… 30
Motion detection activity zones………………………………………………………………………………………… 31
View recordings and snapshots………………………………………………………………………………………… 32
Download recordings………………………………………………………………………………………………………… 33
6. Change Your Settings
35
Two-step verification ………………………………………………………………………………………………………… 35
Use face or fingerprint authentication ……………………………………………………………………………… 37
Customize your profile ……………………………………………………………………………………………………… 38
Change your Arlo password………………………………………………………………………………………………. 39
Reset a forgotten password ………………………………………………………………………………………………. 39
Grant access to friends ……………………………………………………………………………………………………… 40
Change the time zone……………………………………………………………………………………………………….. 41
Doorbell settings……………………………………………………………………………………………………………….. 42 Adjust the flicker setting……………………………………………………………………………………………………. 45
View device information……………………………………………………………………………………………………. 45
Remove a device from your account ………………………………………………………………………………… 45
Restart the doorbell from the Arlo app …………………………………………………………………………….. 46
7. Modes, Rules, and Alerts
47
Arm or disarm all your Arlo devices ………………………………………………………………………………….. 47
Modes………………………………………………………………………………………………………………………………… 47
Select a mode……………………………………………………………………………………………………………………. 48 Mute Notifications …………………………………………………………………………………………………………….. 48
Rules for modes ………………………………………………………………………………………………………………… 49
Change motion sensitivity ………………………………………………………………………………………………… 49
Automatically stop recording when motion stops……………………………………………………………. 49
Manage alerts ……………………………………………………………………………………………………………………. 50
Schedule when your doorbell camera is armed ………………………………………………………………. 50
Geofencing with multiple mobile devices ………………………………………………………………………… 53
Use your doorbell to trigger another camera to record……………………………………………………. 56
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8. Arlo Connect
57
Use Arlo with Amazon Alexa ……………………………………………………………………………………………… 57
Add your doorbell to the Google Assistant app ……………………………………………………………….. 59
Use Arlo with IFTTT …………………………………………………………………………………………………………… 59
9. Troubleshooting
60
Scan the QR code during setup ………………………………………………………………………………………… 60
Arlo doesn’t discover your doorbell during setup ……………………………………………………………. 61
Remove the doorbell from its mount ……………………………………………………………………………….. 62
Reset the Video Doorbell…………………………………………………………………………………………………… 62
Can’t see video streams in a browser ……………………………………………………………………………….. 63 Not receiving push notifications……………………………………………………………………………………….. 64
I can’t log in to my Arlo account ……………………………………………………………………………………….. 65
Troubleshoot Arlo Geofencing………………………………………………………………………………………….. 66
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User Manual
1. Get to Know Your Doorbell
Your Arlo Essential Video Doorbell Wire-Free provides a better way to see the
complete picture at your door. Connect directly to WiFi for easy setup. Your
wire-free Video Doorbell can be powered by a rechargeable battery or
hardwired. When motion is detected, receive notifications and view live video
from your phone. See what’s at the door, from head to toe or a package on the
ground during the day or in low light with night vision, without opening your
door. Speak to visitors with 2-way audio or use pre-recorded quick reply
messages when you’re busy.
Microphone Lens with 180-degree field of view
Ambient light sensor IR LED for night vision Weather-resistant casing Doorbell
button Status LEDs Speaker
Wiring terminals (optional) Reset button (pinhole)
Rechargeable battery
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Essential Video Doorbell Wire-Free
If you choose to wire your doorbell
The wire-free Arlo Essential Doorbell comes with a rechargeable battery, which
provides power to the doorbell. Wiring is not required for installation. If
you want to hardwire your wire-free Essential Video Doorbell, you can. The
voltage must be 8 24VAC. If you want to install or upgrade a transformer,
contact a licensed electrician or visit arlo.com for information about
installation services. For more information about optional wiring, see 3.
Optional: Connect a wired chime on page 18.
Get the Arlo app
Download the Arlo app. The Arlo app lets you create an Arlo account in the
cloud and set up and manage all your Arlo devices.
Note: If you already use the Arlo app, make sure that you’re using the latest
version. To find out if an update is available, go to the app store and search
for Arlo.
Features
· See more at your front door. See a person from head to toe or a package on
the ground with a 180 degree diagonal viewing angle optimized for the front
door.
· Security in the palm of your hand. Receive notifications when motion is
detected and watch live streaming video from your smartphone or tablet.
· More ways to answer. See and speak to visitors with clear two-way audio, or
respond with pre-recorded quick reply messages when you’re busy. Receive a
video call when your doorbell is pressed and never miss a visitor.
· Night Vision. See who’s at your door at night, even without a light on. ·
Multiple powering options. Install without wires using the rechargeable
battery, or
hardwire to existing wiring for continuous charging. · Notifications that
matter. Get alerts when your Video Doorbell spots people, vehicles,
animals or a package with Arlo Smart1.
1 Arlo Smart service is not available in certain countries. See
www.arlo.com/ArloSmart for details.
Get to Know Your Doorbell
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· Built-in smart siren. Trigger your siren automatically, or manually from the
Arlo app. · Visitor messaging. Guests can leave you a voice message if you’re
unable to answer the
door, and you can listen remotely at your convenience. · Direct to WiFi.
Connects directly to WiFi for simple setup.
Do more with Arlo
You can add these options, which are sold separately: · Add more Arlo cameras
and devices. Cover more areas in and around your home by
adding cameras, security lights, and more. · Upgrade your Arlo subscription.
For more information,visit What are the available Arlo
subscription plans and how much cloud recording is available?.
Get to Know Your Doorbell
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2. Get Started
Charge the battery before installation
Your wire-free Esential Video Doorbell comes with a rechargeable battery. We
recommend that you charge the battery to 100% before you install the doorbell.
For help with recharging the battery after installation, see Replace
battery/umounting on page 15. Warning: Do not leave the doorbell outdoors
without the battery installed. Doing so can result in water intrusion into the
doorbell. To charge the battery before installation: 1. Connect the
rechargeable battery to the USB charging cable that came in the package.
The charging cable works with most power adapters.
LED
2. Charge the battery to 100%. The battery LED lights red during charging,
then turns green when the battery is fully charged. Note: If you haven’t
installed your doorbell yet, we recommend that you wait to insert the battery
into the doorbell until you are ready to follow the steps in the Arlo app to
install and set up your doorbell.
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Use the Arlo app for installation and setup
You must use the Arlo app to install and set up your wire-free Essential Video
Doorbell. The Arlo app guides you through installation and setup: 1. Create
your Arlo account.
You use the same account to manage all your Arlo devices.
2. Follow the instructions in the Arlo app to install and set up your wire-
free Arlo Essential Video Doorbell.
Once you set up your Arlo account, you can access it by using the Arlo app on
a smartphone or tablet, or from a computer using a web browser. If you’re
using a computer, enter https:// my.arlo.com/#/login in the address bar of the
browser.
Tips for optimal WiFi performance
The distance between WiFi devices can affect the WiFi signal:
· Maximum recommended distance. Place your WiFi router within range of your
doorbell. The maximum line-of-sight range of your WiFi router is reduced by
each wall, ceiling, or other major obstruction between the doorbell and the
router.
· Minimum recommended distance. To reduce WiFi interference, allow at least 6½
feet (2 meters) between your doorbell and any Arlo cameras that you install.
These materials can reduce WiFi signal strength if they are located between
WiFi devices:
· Unusually thick walls and ceilings · Brick · Concrete · Stone · Ceramic ·
Glass, especially mirrors · Metal · Large quantities of water, such as the
water in a fish tank or water heater
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Connect your mobile device to a 2.4 GHz WiFi network during setup
If you’re connecting your wire-free Essential Video Doorbell directly to your
router’s WiFi network, it’s important to understand that your mobile device
must connect to the same WiFi network as the doorbell during setup.
Your doorbell can only connect to a 2.4 GHz WiFi network. Many routers
broadcast WiFi networks in both 2.4 GHz and 5 GHz bands, so your phone might
connect to the 5 GHz WiFi band. During setup, connect your phone to your 2.4
GHz WiFi network, then connect your Video Doorbell to that same 2.4 GHz WiFi
network.
Find your 2.4 GHz WiFi network name and password
Your phone might connect to your 5 GHz WiFi network most of the time. If
you’re not sure about how to find the 2.4 GHz WiFi network:
· Look on your WiFi router label. Many routers have a label that shows the
WiFi network name, which is also called an SSID. Your 2.4 GHz network name
might have a 2, 2.4, or 2G at the end. Your 5 GHz network name might have a 5
or 5G at the end. If you changed your WiFi settings, then check the place
where you saved your custom settings.
· If your WiFi network name or SSID doesn’t indicate whether it’s 2.4 GHz or 5
GHz, ask your Internet service provider (ISP) or the person who set up your
WiFi router.
· If you have a mesh WiFi network, it uses only one WiFi network name for both
WiFi bands. The doorbell finds and connects to the 2.4 GHz WiFi band. As long
as you connect your phone to the same mesh network, Arlo can discover the
doorbell.
Connect your iOS (Apple) device to a 2.4 GHz network
1. Unlock your device and tap Settings.
2. Tap Wi-Fi, near the top of the list of Settings options.
3. Turn on WiFi by tapping the switch next to Wi-Fi at the top. Note: WiFi is
activated when the switch is green.
4. Select a 2.4 GHz WiFi network. This is commonly indicated by a 2, 2.4, or
2G at the end of the network name.
5. If prompted, enter the password for the network. When you’re connected to
the WiFi network, a blue check mark appears to the left of the network name.
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Connect your Android device to a 2.4 GHz network
1. Unlock your device and tap Settings. 2. Tap Network & Internet > Wi-Fi. 3.
Turn on WiFi by tapping Use WiFi at the top. 4. Select a 2.4 GHz WiFi network.
This is commonly indicated by a 2, 2.4, or 2G at the end of the network name.
5. If prompted, enter the password for the network.
When you’re connected to the WiFi network, the word Connected appears under
the network name.
Doorbell LED
The LED is on the outside of your doorbell and indicates how the doorbell is
operating. This section describes how the LED works if you didn’t change the
default LED settings. For information about changing the LED behavior, see
Control the LED on page 26.
LED
The LED behaviors on your doorbell vary, depending on whether you have set it
up.
LED behavior during setup
· Off. The battery is not in the doorbell, or the battery isn’t charged. For
more information, see Charge the battery on page 8.
· Single white flash. The battery is correctly inserted in the doorbell. ·
Flashing white. The doorbell is ready to connect to your WiFi router. After
you scan the QR
code in the Arlo app, one of the following two behaviors happens: · Rapid
flashing white. The Arlo app discovered your doorbell. · Flashing amber. The
Arlo app did not discover your doorbell. Make sure that both your
doorbell and your mobile device are connected to the same 2.4 GHz WiFi
network.
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LED behavior after setup
· Slow breathing pattern white. The doorbell detected motion. · Solid white.
The doorbell is connected to a call. · Fading white. The call from the
doorbell ended.
Choose a good spot to mount your doorbell
The best location for your doorbell varies by household and outdoor
environment.
Place your doorbell with the fullest view of the area leading up to the front
entry. This provides the best opportunity to capture motion detection events
and video clips that include a person approaching the door. You can use the
included angled mounting wedge to optimize the angle of your doorbell.
Doorbell field of view
Motion detection
area 9 ft (3.6m) 6 ft (1.8m) 3 ft (.9m) 0ft (0m)
Doorbell height 4ft (1.2m)
When mounting your doorbell:
· Place the doorbell about 4 feet (1.2 m) above the ground. · Make sure that
nearby walls and other objects do not obstruct the view of your doorbell. ·
The lower half of the camera’s field of view is the motion-sensitive part of
the image. The
doorbell begins recording when it detects motion in this area.
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Mount your doorbell wire-free
Note: If you want to hardwire your doorbell, which is optional, see Hardwire
your wire-free Essential Video Doorbell on page 20. 1. Place the the mounting
plate on the wall where you want to mount your doorbell, and
mark the locations for the two screw holes. 2. Decide whether to use the
angled mounting plate to adjust the area your doorbell faces. 3. Use a 15/64
inch (6 mm) drill bit to drill two holes. 4. Align the mounting plate with the
two holes in the wall. 5. While holding the mounting plate over the two holes
(and the angled mounting plate, if
you’re using it), use a screwdriver to put a screw into each of the holes. If
you’re mounting the doorbell on drywall, we recommend that you use the
provided wall anchors.
Mounting plate Optional mounting wedge
6. Place the doorbell on the mounting plate in a down-and-in motion. When the
doorbell is secured, there is a click sound.
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Test motion detection
You can use the motion detection test to find the right motion sensitivity
setting for your doorbell. 1. Open the Arlo app. 2. Tap the gear icon next to
the Essential Video Doorbell Wire-Free. 3. Tap Device Utilities > Motion
Detection Test. 4. Move in front of the camera.
During this test, the camera LED blinks white when motion is detected.
5. Move the slider to adjust the motion sensitivity level as needed. Note:
This motion sensitivity setting is only for use during the motion detection
test so that you can identify the setting you want to use.
6. After you find a setting that works well, edit the mode rule to change the
sensitivey level to your preferred setting so that it takes effect. For more
information about how to edit a mode rule, see Change motion sensitivity on
page 49.
Customize your doorbell settings
You control the rules your doorbell uses to record and alert you by selecting
a mode. You can also arm or disarm all your Arlo devices.
The Arlo app comes with four modes: · Armed · Disarmed · Schedule · Geofencing
You can customize each mode and you can also create custom modes. For
information, see Chapter 7. Modes, Rules, and Alerts on page 47.
Get Started
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Recharge the battery after installation
Warning: Do not leave the doorbell outdoors without the battery installed.
Doing so can result in water intrusion into the doorbell.
1. Locate the release pin that came with your wire-free Arlo Essential Video
Doorbell. Alternatively, you can use a paperclip or a similar object.
2. Insert the release pin into the release pinhole at the top of the doorbell
mount. A click occurs, and the doorbell is released from the mount.
3. Pull the doorbell off the mount in an up-and-out motion.
4. Bring the doorbell indoors.
5. Remove the battery from the doorbell. 6. Connect the battery to the USB
charging cable that came in the package.
The charging cable works with most power adapters. For optimal charging time,
we recommend using a 5V 2A adapter.
LED
7. Charge the battery to 100%. The battery LED lights red during charging,
then turns green when the battery is fully charged.
Note: If the battery gets too hot during charging, the LED blinks alternating
green and red. Move the battery to a cooler indoor location to complete
charging.
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8. Place the battery back into the doorbell.
9. Place the doorbell on the mounting plate in a down-and-in motion. When the
doorbell is secured, there is a click sound.
Chime options for your doorbell
The wire-free Arlo Essential Video Doorbell offers several chime options. To
hear a ring when someone presses your doorbell, you can connect the doorbell
to your home’s traditional chime, a smart home voice assistant system, your
mobile device (for SIP video call), and an Arlo Chime with a compatible Arlo
SmartHub or base station.
Wire-free chime solutions
You can take advantage of a variety of wire-free options to hear a ring and
receive notifications when someone presses your Arlo doorbell.
· Smart home voice assistant systems. You can use a home voice assistant
system–like Amazon Alexa, Google Assistant, Samsung SmartThings, and IFTTT–to
make an announcement when someone presses your wire-free Arlo Essential Video
Doorbell. For more information, see Chapter 8. Arlo Connect on page 57.
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· Doorbell video phone call. Your doorbell is connected to the mobile device
you used to set up the doorbell in the Arlo app. Your phone rings when someone
presses your doorbell, and you can answer the phone to speak with the person
who rang the doorbell. If you have an iOS device, you can assign a contact
name and ringtone to the doorbell. For more information, see Answer your
doorbell from your smartphone on page 23.
· Arlo Chime. If you have an Arlo SmartHub or base station, you can use it to
add an Arlo Chime to your Arlo account. When an Arlo chime is on your account,
you can pair it with your Arlo doorbell. See Connect an Arlo Chime (sold
separately).
Traditional chime solution
Your Arlo doorbell is fully wire-free, but you can connect it to your existing
doorbell wiring (if applicable) to ring your household chime and to
continuously charge the doorbell. For more information, see Chapter 3.
Optional: Connect a wired chime on page 18.
Connect an Arlo Chime (sold separately)
You can connect your wire-free Arlo Essential Video Doorbell to an Arlo Chime.
When an Arlo Chime is connected, a ring plays when someone presses your video
doorbell. This is a useful wire-free solution if you don’t already have a
mechanical or digital chime to connect to your doorbell.
Note: The Arlo Chime requires connection to an Arlo SmartHub or base station.
To connect an Arlo Chime to your doorbell:
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Select your Arlo Essential Video Doorbell. 4. Scroll to the bottom of
Device Settings, and tap Add Chime. 5. Follow the Arlo app to connect your
Arlo Chime.
When your Arlo Chime is connected to your Arlo Essential Video Doorbell, the
Arlo Chime appears under PAIRED DEVICES on the Device Settings page.
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3. Optional: Connect a wired chime
The wire-free Arlo Essential Video Doorbell comes with a rechargeable battery,
which provides power to the doorbell. Wiring is not required for installation.
If you want to hardwire your wire-free Essential Video Doorbell, you can.
Hardwiring your doorbell lets you connect it to your home’s existing chime and
allows the doorbell to trickle charge when it’s not in use.
Voltage requirements
If you choose to wire your wire-free Essential Video Doorbell, the voltage
must be 8 24 VAC and a transformer is required.
If your voltage doesn’t meet the power requirements, and you need to install
or upgrade a transformer, contact a licensed electrician or visit arlo.com for
information about installation services.
We recommend that you check the voltage on the transformer that powers your
existing doorbell before installing your wire-free Essential Video Doorbell.
If the transformer’s voltage isn’t 8 24 VAC, you must upgrade your
transformer before you use the doorbell.
You can check the voltage level of your doorbell transformer by one of these
methods:
· Use a multimeter to test the voltage. A multimeter is an electronic tool
that measures the precise voltage level of your existing doorbell wiring.
Using a multimeter gives you the most accurate estimate of your transformer’s
voltage, and it can be done without finding the transformer. We recommend that
you measure at the existing doorbell wiring or at your chime.
· Check if the voltage is printed on the transformer that provides power to
your existing doorbell. The estimated voltage is commonly printed on
transformers. This is typically accurate, but it isn’t as precise as using a
multimeter.
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Essential Video Doorbell Wire-Free
Use a multimeter to check the voltage of a transformer
1. Disconnect your existing doorbell. To do this, unmount or unscrew your
existing doorbell to expose the wiring or AC terminals on the back.
2. Set your multimeter to AC (the V with a wavy line on top or next to it).
3. Connect the two probes from the multimeter to the wires from your doorbell.
4. Read the voltage level on your multimeter’s display to make sure iti’s
between 8 – 24 VAC
Check the voltage level printed on the doorbell transformer
A doorbell transformer is a device that steps down your household AC voltage
to a lower voltage suitable for powering an electric doorbell.
Sample doorbell transformer
The transformer is typically found: · In the front closet near your existing
doorbell · Near your house’s circuit breaker · In the basement or attic · In
the garage · Near your house’s furnace · In the crawl space under your house
Optional: Connect a wired chime
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Change from wire-free to wired installation
If you already set up your doorbell wire-free, and now want to hardwire it,
you must first remove the doorbell from your Arlo account, then re-add it in
the Arlo app and follow the instructions for a wired doorbell. 1. Open the
Arlo app.
2. Tap Settings > My Devices.
3. Scroll to the bottom, and tap Remove Device.
4. Tap the Devices tab.
5. At the bottom of the Devices tab, tap Add New Device.
6. Select your Arlo Essential Video Doorbell Wire-Free.
Hardwire your wire-free Essential Video Doorbell
This process is optional. The wire-free Essential Video Doorbell is battery- operated, but you can hardwire it if you like. Hardwiring your doorbell lets you connect it to your home’s existing chime and allows the doorbell to trickle charge when it’s not in use.
Wire Extensions (Optional) and Wire Nuts (Optional)
Wires are not required for the wire-free configuration
Wall Anchors (Optional)
Video Doorbell
Mounting Plate
Angled Mounting Wedge
(Optional)
Tools
· A Phillips screwdriver (not provided) is required to install the doorbell. ·
You might also benefit from having a drill, a level, and a ladder (to reach
the chime).
Optional: Connect a wired chime
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Installation overview
You must use the Arlo app for installation and setup. The Arlo app guides you
through hardwired installation in this order: 1. Turn off your power at the
breaker.
Warning: Failure to turn off your power might result in serious injury.
2. Follow the instructions in the Arlo app to connect the wires and install
your doorbell. 3. Turn on power at the breaker. 4. Check the LED on your
doorbell. See LED behavior during setup on page 11. 5. Connect your doorbell
to your home network’s 2.4 GHz WiFi. 6. Determine whether to use the flat
mounting plate on its own, or combine it with the
angled mounting plate to adjust the field of view for your doorbell.
Installing with an angled mounting plate depends on the position of the
doorbell and the walkway to your home. The angled mounting plate lets you
install your doorbell so that it is angled toward the left or angled toward
the right.
Use the optional wire extensions
Two identical wire extensions and fasteners come in the package with yourwire-
free Essential Video Doorbell.
Wire extension
Fastener
If the existing wires for your doorbell are too short to connect your wire-
free Essential Video Doorbell, you can use the wire extensions and fasteners
to lengthen the wires.
To connect wire extensions to your wire-free Essential Video Doorbell:
1. Remove the rubber ends from the wire extensions.
2. Attach a wire extension to one of your existing doorbell wires. To do
this, connect the wire end of the wire extension (not the prong end) to your
existing doorbell wire and twist the wires together securely.
3. Attach the second wire extension to the other doorbell wire.
Optional: Connect a wired chime
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4. Place the fasteners on top of the connected wire ends, and twist the
fasteners. The fasteners funnel and secure the wires together.
5. Attach the extended wires to the mounting plate.
6. Tuck the wire extensions and the fasteners into the wiring cavity in the
wall, behind your doorbell. You can use the optional mounting plate to get a
better vantage point for the doorbell if it isn’t facing straight out at the
desired entryway.
7. Place your doorbell onto the mounting plate. Ensure that the mounting
screws are completely screwed in and flush with the mounting plate so that the
wire-free Essential Video Doorbell clips securely into the mounting plate.
You are ready to use the Arlo app to continue the setup process to hardwire
your doorbell.
Battery charging with a hardwired doorbell
The wire-free Arlo Essential Video Doorbell comes with a rechargeable battery,
which provides power to the doorbell. Wiring is not required for installation.
If you choose to hardwire your doorbell to an 8 – 24VAC transformer, your
doorbell draws a small current through the wiring to trickle charge the
battery and reduce the need to take it out for recharging. This means that
your doorbell always consumes battery power while it is active, and gradually
recharges while it is asleep.
For safety and long-term reliability, the doorbell battery starts trickle
charging when the battery level drops below 65 percent, then stops charging
when it reaches 80 percent. The rate of charging and overall battery level is
dependent on usage and weather conditions. Additionally, frequent use of the
doorbell can result in complete battery drain because the doorbell battery
only charges when not in use. You can use the Arlo app to verify changes in
the battery percentage, but you will not see a charging icon when the doorbell
is hardwired.
Frequent use of the doorbell can result in complete battery drain because the
doorbell battery only charges when not in use. You can choose to bring the
battery indoors and charge using the microUSB cable to 100%, if desired.
Optional: Connect a wired chime
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4. Use Your Doorbell
Answer your doorbell from your smartphone
When a visitor presses your wire-free Essential Video Doorbell, your mobile
device receives a video call through an Internet connection. You must install
the Arlo app on your smartphone and you must be logged in to the Arlo app. The
caller displays as the name you gave to your wire-free Essential Video
Doorbell. You can accept or decline the call the same way you do for other
calls that you receive on your smartphone.
When your smartphone rings, you can do the following: · Accept the call and
speak to your visitor. · Answer the call with a Quick Reply. Select a recorded
message for the doorbell to play for
the visitor. · Decline the call. If a visitor presses your doorbell and you
decline the call or don’t answer
your smartphone after 20 seconds, your doorbell prompts the visitor to leave a
message. If the visitor leaves a message, it is saved as a Doorbell recording
in your Arlo library. If you want to receive the call on a different phone,
you can log out of the Arlo app on the first smartphone and log into the Arlo
app on another smartphone or tablet.
To receive the call on multiple phones, you can create a grant access account
(add doorbell to the grant access account) and log in to the Arlo app using
the grant account on the other smartphone. (See Grant access to friends on
page 40.)
Accept a call from your doorbell
To accept a call on your smartphone from your wire-free Essential Video
Doorbell: 1. When you receive a call from the wire-free Essential Video
Doorbell, tap Accept. 2. If you are prompted to allow Arlo to access the
camera, tap OK.
The incoming call page displays.
3. To talk to the visitor, speak into your phone as you normally do.
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You can also tap a button to toggle between hands-free and earpiece mode, play
a quick reply message for the visitor, or mute your sound.
4. To toggle between hands-free and earpiece mode, tap the speaker button. 5.
To play a quick reply message, tap the message icon and select a message from
the list. 6. To mute yourself so that the visitor doesn’t hear sound, tap the
microphone button. 7. When you’re finished, tap End.
Respond to a visitor with a Quick Reply
1. When you receive a call from the wire-free Essential Video Doorbell, tap
Accept. 2. If you’re prompted to allow Arlo to access the camera, tap OK.
The incoming call page displays.
3. To play a quick reply message, tap the message icon and select a message
from the list. The messages are: · We will be right there. · Leave the package
outside. · Sorry, I’m not interested. · Can I help you? · I’m busy right now.
Change the language for Quick Reply messages
1. Open the Arlo app. 2. Tap the gear icon next to the wire-free Essential
Video Doorbell. 3. Scroll down and tap Language. 4. Select a language.
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Play a message from a visitor
If a visitor leaves a message after pressing your doorbell, the message is
saved in your Arlo library. 1. Open the Arlo app.
2. Tap Library.
3. Tap the doorbell recording.
Turn Silent mode on and off
Silent mode allows you to temporarily disable incoming calls and/or
traditional chime rings on your doorbell.
To turn Silent mode on and off:
1. Open the Arlo app.
2. Tap the gear icon next to the doorbell.
3. Tap Silent Mode.
4. Move the Silent Mode slider to enable or disable silent mode. When Silent
Mode is enabled, all the doorbell-press notifications are disabled by default.
If you want your chime to ring or receive a phone call when someone presses
your doorbell, you can move the individual sliders to enable each feature.
When the toggle is green, the feature is enabled.
5. Depending on your settings and whether you use an optional chime, select
which of the following you want to be silent: · Incoming Call. Your mobile
device receives a call when someone presses your Arlo doorbell. · Arlo Chime.
If you have an optional Arlo Chime (sold separately), you can select it. ·
Traditional Chime. The chime that you wired your Arlo doorbell to rings when
someone presses your Arlo doorbell.
Note: When Silent Mode is enabled, third-party smart home assistants–such as
Amazon Alexa and Google Assistant–are disabled for your doorbell.
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Control the LED
The LED on your Video Doorbell indicates how the doorbell is operating. By
default, the doorbell lights white in a slow breathing pattern when motion is
detected and lights solid white when a video call is accepted and active. You
can toggle these LED patterns on and off.
To change the settings for the Status LEDs:
1. Open the Arlo app. 2. Tap the gear icon next to the wire-free Essential
Video Doorbell. 3. Tap Doorbell LED.
4. Tap Breathe LED on Motion Detection to enable or disable this setting.
When Breathe LED is enabled, the LED lights in a slow breathing pattern when
motion is detected. When this setting is disabled, the LED remains off when
motion is detected.
5. Tap LED on Call Accepted to enable or disable this setting. When this
setting is enabled, the LED lights solid white when a video call is accepted
and active. When this setting is disabled, the LED remains off when a call is
accepted.
Change the call settings
1. Open the Arlo app. 2. Tap the gear icon next to the wire-free Essential
Video Doorbell. 3. Scroll down and tap Call Settings. 4. To turn the speaker
on your mobile phone on and off, tap Speaker. 5. To mute the audio on your
mobile phone, tap Mute. 6. To allow a visitor to leave a video message if you
don’t accept a doorbell call after 20
seconds, or if you decline the call, tap Leave your message.
Turn the siren on and off
Your doorbell includes a siren that you can turn on to discourage tampering by
an unwanted visitor. With an Arlo Smart plan, you can activate the siren from
the push notification sent on motion detection.
1. Open the Arlo app. 2. Tap Siren on the upper right.
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3. Tap Activate Siren. If you have multiple Arlo devices with sirens, you’re
prompted to select a device.
4. Swipe the Siren icon to the right. The siren remains active for five
minutes or until you turn it off.
5. To turn off the siren, tap the slider at the top of the Devices page.
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5. View and Record Videos
When you open the Arlo app, the Devices page displays your doorbell’s camera
feed.
Live camera feed from the doorbell
Tap Play to stream the camera feed
Motion detection is on
Tap a button to go to Devices, Library, Modes, or Settings
Tap to turn the siren on and off
Number of new recordings Tap to view device settings for the doorbell
Camera Located below each camera icon feed
Battery charge WiFi connection Motion detection is on
Silent mode
View or change the settings
Camera Tap the camera feed to display feed icon these icons
Play/Stop Mute the audio 2-way Audio
Record video manually
Take a snapshot
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View your doorbell’s camera feed
1. Open the Arlo app. 2. Tap Play on the camera feed.
The camera feed updates and camera feed icons display.
3. To stop viewing the live feed, tap Stop .
Pan and zoom video
You can pan and zoom to focus in on the high-definition details of any live or
recorded video. Just pinch and drag any image as you do with photos on your
smartphone. You can also pinch and zoom in live feed, or use pinch and zoom to
adjust your field of view from the Video Settings. 1. Open the Arlo app. 2.
Tap Library. 3. Tap any live video or prerecorded video from your Arlo
library.
A full screen view displays.
4. To pan and zoom using a mobile device: · Pinch to zoom in and out of the
video. · Touch and drag to move around the zoomed-in frame.
5. To pan and zoom using a computer: · Click the Zoom icon. · Use your mouse
to move around the frame.
Record clips from live video
This feature requires an Arlo Smart subscription. 1. Open the Arlo app. 2. Tap
the camera feed image. 3. Tap Record to begin recording.
This icon turns red to indicate that you’re recording the live feed.
4. To stop recording, tap Record again.
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Take a snapshot from live video
This feature requires an Arlo Smart subscription. 1. Open the Arlo app. 2. Tap
the camera feed image. 3. Tap Snapshot .
The snapshot is saved in your library.
2-Way Audio
The doorbell includes a microphone that supports 2-Way Audio. 1. Open the Arlo
app. 2. Tap the camera feed image. 3. Tap the microhone icon . 4. The first
time you use 2-Way Audio, allow Arlo to use your phone’s microphone. 5. Tap
the microphone button.
Two-way audio automatically opens, allowing you to use 2-Way Audio.
Change the order of the camera feeds
If you use more than one camera, you can change the order in which the camera
feeds display on the Devices page. 1. Open the Arlo app. 2. Tap Settings. 3.
Under SYSTEM, tap Device Order. 4. If you’re using a smartphone or tablet, tap
Edit at the top of the page.
A list icon displays. 5. Tap and hold the list icon and drag each device to
the correct position on the list. 6. Tap Save.
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Motion detection activity zones
With an Arlo Smart subscription, you can designate zones within the doorbell
camera view where you want the camera to detect and record motion.
Add an activity zone
1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Select the wire-free
Essential Video Doorbell. 4. Under VIDEO, tap Activity Zones. 5. Tap +.
An activity zone box displays in the camera feed image.
6. Move the zone to the desired position in the camera feed image. 7. To
reposition the zone, tap and hold the zone and move it. 8. To customize the
zone name, tap Edit and enter a name.
If you’re using a web browser, click > next to the zone name.
9. Tap Save.
Change an activity zone
1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Select the wire-free
Essential Video Doorbell. 4. Under VIDEO, tap Activity Zones. 5. Tap a zone to
select it. 6. Move the zone to the desired position in the camera feed image.
7. To reposition the zone, tap and hold the zone and move it. 8. To customize
the zone name, tap Edit and enter a name.
If you’re using a web browser, click > next to the zone name.
9. Tap Save.
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Delete an activity zone
1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Select the wire-free
Essential Video Doorbell. 4. Under VIDEO, tap Activity Zones. 5. Tap a zone to
select it. 6. Delete the device.
On an iOS device, slide the motion detection zone to the left and tap Delete.
On an Android device, slide the motion detection zone to the left.
View recordings and snapshots
With an Arlo Smart plan, your recordings and snapshots are stored in your Arlo
library. You can use the filter and the calender to find and view specific
recordings.
Access cloud recordings
Your wire-free Essential Video Doorell records when it is in an armed mode and
detects motion. Your Arlo recordings are sent to your Arlo account in the
cloud and stored in your library. Recordings are encrypted with your user name
and password.
You can access your recordings from the Arlo app on your mobile device or by
using a web browser to visit https://my.arlo.com/#/login. You can download
recordings from the cloud and save them.
Use the Library
You can use the library to find and view recordings based on the date. 1. Open
the Arlo app. 2. Tap Library.
A green circle indicates the selected day. A green dot below the date
indicates each day on which a video clip was recorded.
3. Tap a highlighted date. Recordings from that date display below the
calendar.
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Use the filter
You can use the filter to find and view recordings based on criteria that you
select. 1. Open the Arlo app. 2. Tap Library. 3. Tap Filter in the upper left
corner of the page. 4. Tap the filtering criteria that you want to use. 5. Tap
Done.
Turn off the filter
1. Open the Arlo app. 2. Tap Library. 3. Tap Filter in the upper left corner
of the page. 4. Tap Reset. 5. Tap Done.
Download recordings
1. Open the Arlo app. 2. Tap Library. 3. Tap a recording. 4. Tap Download. 5.
Tap OK to confirm.
Make a recording a favorite
1. Open the Arlo app. 2. Tap Library. 3. Tap a recording. 4. Tap Favorite.
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Share recordings
1. Open the Arlo app. 2. Tap Library. 3. Tap a recording. 4. Tap Share. 5.
Share the file.
Donate recordings for research
You can donate video or snapshot files to Arlo to use for research and
development of Arlo products. 1. Open the Arlo app. 2. Tap Library. 3. Tap a
recording. 4. Tap Donate. 5. Tap OK to confirm.
Delete recordings
1. Open the Arlo app. 2. Tap Library. 3. Tap a recording. 4. Tap Delete. 5.
Tap OK to confirm.
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6. Change Your Settings
Once you set up your Arlo account, you can access it by using the Arlo app on
a smartphone or tablet, or from a computer using a web browser. If you’re
using a computer, enter https:// my.arlo.com/#/login in the address bar of the
browser.
Two-step verification
Two-step verification helps protect your account by adding another layer of
security when you log in to your Arlo account. Arlo will verify your identity
any time you sign in with a new device. You can have up to five different two-
step verification methods, in addition to the email address associated with
your Arlo account.
You must enable two-step verification enabled to access your Arlo account.
This is to protect your data and add an extra layer of security to your Arlo
account. Before you set up two-step verification, make sure that you can log
in to the email address associated with your Arlo account. Your account email
is always used as a backup option to log in to your account.
Note: If you’re a Friend on someone’s Arlo account, and the account owner sets
up two-step verification, you don’t have to use two-step verification to log
in. Likewise, if you set up twostep verification as a Friend on an Arlo
account, the account owner isn’t affected.
How two-step verification works
To sign in with two-step verification, you must first enter your email address
and password. Then, you must verify your identity with a security code
(delivered by SMS text message or email) or confirmation from an already-
trusted device. Requiring two pieces of information helps to prevent any
unwanted log in, even if someone has your Arlo account password.
· Trusted device. You can trust a device on your Arlo account so that you
never have to verify your log in with a push notification or text message. The
device shows up under the list of trusted devices in Settings > Profile >
Login Settings > Two-Step Verification.
· Push notification. When someone attempts to log in to your Arlo account on a
new device, Arlo sends a push notification to a previously trusted (and
currently logged in) iOS or Android device. Tap the push notification on the
trusted device to approve or deny the log in.
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· SMS text message. When someone attempts to log in to your Arlo account, Arlo
sends a text message to the phone number that you verified for two-step
verification. Enter the security code from the text message to complete the
log in.
· Email. If you can’t access a trusted device with push notifications, or if
you can’t receive SMS text messages, you can request that a security code be
sent to the email associated with your Arlo account.
Set up two-step verification from the Arlo app
Before you set up two-step verification, make sure you can log in to the email
that you’re using for your Arlo account. Email is your backup two-step
verification option. To enable two-step verification from your mobile device:
- Open the Arlo app.
2. Tap Settings. 3. In the ACCOUNT section, select Profile > Login Settings > Two-Step Verification. 4. Tap the switch next to Enable. 5. Select Push Notification and/or SMS Text Message as your verification method.
Note: Your Arlo account email is an automatic back-up option.
6. Follow the instructions in the app to complete your two-step verification setup. Two-step verification is enabled for your account.
Set up two-step verification from a computerf
To enable two-step verification from your desktop: 1. Log in to my.arlo.com. - Click Settings > Profile > Two-Step Verification. 3. Click the switch next
to Enable. 4. Click Add SMS Verification as your verification method.
Note: Note: Your Arlo account email is an automatic back-up option.
5. Follow the instructions to complete your two-step verification setup. Two- step verification is enabled for your account.
Note: Push notification verification cannot be enabled on my.arlo.com. You must use the Arlo app to enable push notification verification.
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Add a phone number or device to two-step verification
1. Open the Arlo app. 2. Tap Settings. 3. In the ACCOUNT section, select
Profile > Login Settings > Two-Step Verification. 4. To add a phone number,
tap Add SMS Verification and enter the phone number. 5. To add a trusted
device, tap Add Trusted Device.
Remove a phone number or device from two-step verification
1. Open the Arlo app. 2. Tap Settings. 3. In the ACCOUNT section, select
Profile > Login Settings > Two-Step Verification. 4. Tap the trashcan icon
next to a phone number or trusted device.
Use face or fingerprint authentication
You can use Touch ID® or Face ID® with a compatible Apple device. With a
compatible Android device, you can use fingerprint authentication. Your device
must meet the following minimum requirements: · Apple devices:
iOS version 10.3 or higher A Touch ID compatible device (iPhone 5s, iPad Air
2, or newer) A Face ID compatible device (iPhone X, iPad Pro 2018, or newer) ·
Android devices: Android OS version 6.0 or higher A compatible Android device
with fingerprint authentication
Turn fingerprint authentication on and off for the Arlo app
1. Enable fingerprint authentication on your iPhone or Android device. 2.
Open the Arlo app. 3. Tap Settings.
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4. In the ACCOUNT section, select Profile > Login Settings. 5. Slide the
toggle for fingerprint or Touch ID to the right (on) or left (off).
Turn face authentication on and off for the Arlo app
1. Enable Face ID authentication on your iPhone. 2. Open the Arlo app. 3. Tap
Settings. 4. In the ACCOUNT section, select Profile > Login Settings. 5. Slide
the toggle Face ID to the right (on) or left (off).
Customize your profile
You can enter your name, add a profile photo and home address, and opt-in or
opt-out of Arlo news and support updates.
Add a profile picture
1. Open the Arlo app. 2. Tap Settings. 3. In the ACCOUNT section, select
Profile > Edit Profile. 4. Tap the profile picture at the top of the page. 5.
Select Take Photo or Choose from Library.
Note: If you already have a profile picture, you can also select Remove
Current Photo.
6. Upload your preferred profile picture. 7. Tap Save at the bottom of the
page.
Edit profile settings
You can enter your name, add a profile photo and home address, and opt-in or
opt-out of Arlo news and support updates. 1. Open the Arlo app. 2. Tap
Settings.
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3. In the ACCOUNT section, select Profile > Edit Profile. 4. Enter your
profile settings. 5. Tap Save at the bottom of the page.
Change your Arlo password
You can change your password in the Arlo app or by logging in to my.arlo.com.
- Open the Arlo app. 2. Tap Settings. 3. In the ACCOUNT section, select
Profile > Login Settings. 4. Enter your old password. 5. Enter a new password
and then confirm it. 6. Tap Change Password.
Your new password is saved.
Reset a forgotten password
If you forgot your Arlo password, you can reset it with a verified email address. 1. Open the Arlo app. 2. Tap Forgot Password?. 3. Enter your email address. 4. Tap Send Email.
An email is sent from alerts@arlo.com to your verified email address.
5. Tap the link provided in that email. 6. Enter a new password. 7. Tap Submit.
Your password is reset.
Change Your Settings
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Grant access to friends
You can add friends to your Arlo account. Friends can view live streams from
your cameras; record video clips; view, share, mark as favorite, and delete
clips from your library; and take snapshots. Friends are granted limited
access to some of the settings and features of your Arlo account. You can
select which cameras friends can see and what administrative rights are
available to them.
Friends without access rights can: · Play and view library content. · View
live footage. · Zoom and drag video footage. · Control brightness. · Enter
full-screen view. Friends who are granted access rights can also: · Play and
pause video footage. · Record video footage. · Mute the speaker. · Access and
change modes. · View motion detection statuses. · Manually record. · Take
snapshots. · Mark as a favorite, share, download, and delete video footage. ·
Use a camera’s microphone.
Add a friend
1. Open the Arlo app.
2. Tap Settings.
3. Under ACCOUNT, tap Grant Access.
4. Tap Add or +.
5. Enter your friend’s first name, last name, and email address.
6. Tap the Arlo devices that you want your friend to access.
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7. To grant access rights to your friend, tap Allow Access Rights. Selecting
Allow Access Rights allows this friend to change your account and camera
settings.
8. Tap Send Invite. An email message is sent inviting your friend to create
an Arlo account. This friend’s name is displayed with the status Pending. When
the friend accepts your invitation, the status changes to Accepted.
Edit a friend’s access privileges
1. Open the Arlo app.
2. Tap Settings. 3. Under ACCOUNT, tap Grant Access.
A list of your friends displays with the status of their accounts.
4. Tap the friend, and tap Edit .
5. Tap cameras to select or deselect them. 6. Tap Allow Access Rights.
Selecting Allow Access Rights allows this friend to change your account and
camera settings.
7. Tap Done.
Delete a friend
1. Open the Arlo app.
2. Tap Settings. 3. Under ACCOUNT, tap Grant Access. 4. Select the friend,
and tap Edit . 5. Tap Delete Friend. 6. Tap Yes.
Change the time zone
1. Open the Arlo app. 2. Tap Settings > My Devices.
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3. Tap the wire-free Essential Video Doorbell. 4. Tap Time Zone. 5. Tap a
time zone.
If you’re using a mobile device, your settings are saved.
6. If you’re using a computer, click Save.
Doorbell settings
You can view or change the settings for your doorbell using either of these
methods: · Tap Settings > My Devices and select the doorbell. · Tap the gear
icon below the doorbell’s camera feed.
Change the doorbell name
1. Open the Arlo app. 2. Tap the gear icon next to the wire-free Essential
Video Doorbell. 3. Tap Edit next to the doorbell name. 4. Enter a new name.
Names are limited to 32 characters.
5. Tap Save.
Change the type of chime the doorbell triggers
You can set your wire-free Essential Video Doorbell to trigger a mechanical,
digital, or no chime when someone presses the doorbell button.
Note: If you already added your doorbell in the Arlo app and you selected
battery (not wired), you’ll need to remove your doorbell from the Arlo app and
re-add it selecting wired in order to change the chime setting.
To change the type of chime that your doorbell triggers when the doorbell is
setup as wired: 1. Open the Arlo app. 2. Tap the gear icon next to the wire-
free Essential Video Doorbell. 3. Tap Traditional Chime.
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4. Select Mechanical, Digital, or None. · Mechanical. Mechanical chimes make
a traditional ding-dong sound when rung. · Digital. Digital or electronic
chimes have a speaker and can play a melody or ding-dong when rung. · None.
Use this setting if you’re bypassing the doorbell chime or are installing to a
transformer, without any chime connected.
Change the brightness of the video
This change takes effect on the next video stream or motion recording. 1. Open
the Arlo app. 2. Tap the gear icon next to the wire-free Essential Video
Doorbell. 3. Tap Video Settings. 4. Move the slider to increase or decrease
the video brightness.
Change the video quality
This change takes effect on the next video stream or motion recording. 1. Open
the Arlo app. 2. Tap the gear icon next to the wire-free Essential Video
Doorbell. 3. Tap Video Settings > Video Quality. 4. Tap to select 1536sq,
1080sq, or 720sq.
Turn night vision on and off
When night vision is enabled, the camera automatically turns on the infrared
(IR) LED to record in low-light conditions. We recommend that you turn off
night vision if the camera is facing reflective surfaces, such as windows.
This change takes effect on the next video stream or motion recording. 1. Open
the Arlo app. 2. Tap the gear icon next to the wire-free Essential Video
Doorbell. 3. Tap Video Settings. 4. Tap Night Vision. 5. If you’re using an
Android device, tap the slider.
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Turn Auto HDR on and off
High Dynamic Range (HDR) is a software method of adjusting high-contrast video or photo images that include areas of bright highlight and deep shadow. Without HDR, some images with bright areas can appear washed out, while dark areas can appear black, without detail. HDR makes it possible to see detail in both the highlights and shadows. Your doorbell comes with an Auto HDR feature that is enabled by default. When your doobell’s camera detects an image that would benefit from HDR, it automatically applies HDR unless you use the Arlo app to disable Auto HDR.
With Auto HDR
Without Auto HDR
To turn Auto HDR on or off: 1. Open the Arlo app. 2. Tap the gear icon next to
your doorbell. 3. Tap Video Settings. 4. Tap Auto HDR.
If you’re using an Android device, tap the slider.
Change the audio settings
You can adjust the settings to turn the microphone on and off and adjust the
speaker. These settings take effect whether or not the microphone and speaker
are enabled for live-streaming and motion recording.
Note: Controls for the speaker and microphone settings of your mobile phone
during a doorbell video call are set up within Call Settings. See Change the
call settings on page 26.
To change the audio settings: 1. Open the Arlo app.
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2. Tap the gear icon next to the doorbell. 3. If you’re using a mobile
device, tap Audio Settings. 4. Adjust the settings:
· Microphone toggle turns the microphone off and on. · Speaker toggle and
volume. To turn the speaker on and off, tap Speaker. To change
the speaker volume, move the Speaker Volume slider.
Adjust the flicker setting
The combination of certain artificial light sources and the Video Doorbell’s
camera shutter speed might cause flickering or dark lines in recorded video.
The default setting is Auto (60 Hz), but you can change this setting to 50 Hz.
- Open the Arlo app. 2. Tap the gear icon next to the wire-free Essential
Video Doorbell. 3. Tap Flicker Adjustment. 4. Tap a setting.
View device information
You can view the firmware version, hardware version, and the serial number. 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the device. 4. Tap Device Info.
Remove a device from your account
1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the device. 4. Scroll down and tap Remove Device.
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Restart the doorbell from the Arlo app
1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the doorbell. 4.
Scroll down to the bottom of the page and tap Restart.
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7. Modes, Rules, and Alerts
You can arm or disarm your Arlo cameras and devices, and you can set up a
schedule to automatically arm each device. When your camera is armed, it
detects motion. Modes and rules let you tell your Arlo system what to do
automatically in different situations. For example, you can set your Arlo
system to record a video when it detects motion and send you an email alert.
Arm or disarm all your Arlo devices
You can arm or disarm all your Arlo devices simultaneously. Doing this
deactivates other modes–such as Schedule, Geofencing, and Custom modes–for all
your Arlo devices and puts them into Armed or Disarmed mode. To return a
device to another mode, select the device and then select a mode.
To arm or disarm all your Arlo devices: 1. Open the Arlo app. 2. Tap Modes. 3.
Tap Arm All Devices or Disarm All Devices.
Modes
Arlo modes give you control over how your doorbell responds with recordings
and alerts when it detects motion. Modes let you tell your doorbell and other
Arlo devices to respond differently at different times.
You can create your own modes, but the Arlo app comes with these modes:
Armed. The doorbell records and sends alerts based on the rule settings.
Disarmed. The doorbell doesn’t record or send alerts when motion is detected.
Schedule. Manage recordings and alerts based on a schedule.
Geofencing. Arm, disarm, or resume a schedule mode when you arrive at or leave
a given location based on your mobile device location.
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You can customize the Armed and Schedule modes and you can add new modes. When
you’re sleeping, you might want the doorbell to record, but not send you
alerts. Then during the daytime, the doorbell could both record and notify you
when motion is detected. You can create different modes for the same camera,
but the camera can only use one mode at a time.
Select a mode
You can select a mode or set modes to activate according to a schedule.
1. Open the Arlo app. 2. Tap Mode. 3. Tap the wire-free Essential Video
Doorbell.
A list of modes displays. 4. Tap a mode to activate it.
The mode that you selected turns on immediately. The mode stays active until
you change it.
Mute Notifications
Mute Notifications temporarily silences push notifications to your mobile
device, while videos continue to be recorded. This is great for a party when
you don’t need to be notified of friends in your backyard.
You can mute notifications from the Arlo app. If you use Arlo Smart, you can
also activate Mute Notifications directly from push notifications. To mute
notifications:
1. Open the Arlo app. 2. Tap Settings > Mute Notifications. 3. Select the
length of time to mute notifications.
A message displays confirming that you’re muting notifications. The Mute
Notification status shows the amount of remaining time until notifications
resume. To unmute notifications
1. Open the Arlo app. 2. Tap Settings > Mute Notifications > Unmute.
The Mute Notifications status changes to Off.
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Rules for modes
Each mode uses one or more rules. You can set these options. · Trigger device.
If your doorbell is your only Arlo device, it’s the trigger device that
detects
motion. If you use additional Arlo cameras or devices, you can create rules
where one Arlo device triggers another. For example, if someone presses the
doorbell at night, an Arlo Security Light turns on. In this example, the
doorbell is the trigger device. · Action device. If your doorbell is your only
Arlo device, it’s the action device that performs an action in response to the
trigger device. If you have more than one Arlo device, you might want your
driveway camera to trigger your doorbell camera to start recording video. You
decide what action each camera takes. · Notifications. When a trigger is
detected, the Arlo app can send you push notifications, email alerts, or both.
You can also send email alerts to friends, family members, pet sitters, or
anyone who might need to respond when your Arlo doorbell or camera is
triggered.
Change motion sensitivity
You can edit a rule to change the motion sensitivity level for your cameras.
1. Open the Arlo app. 2. Tap Mode. 3. Tap the wire-free Essential Video
Doorbell.
4. Tap Edit next to the mode.
5. Tap Edit next to the rule.
6. Under If the following, tap Edit next to Motion is detected. 7. Move the
slider to adjust the sensitivity level for motion detection for this camera.
If you used a mobile device to specify the settings, your settings are saved.
8. If you used a browser to specify the settings, click Save.
Automatically stop recording when motion stops
1. Open the Arlo app. 2. Tap Mode. 3. Tap the wire-free Essential Video
Doorbell.
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4. Tap Edit next to the mode. 5. Under Then do the following, tap Edit next
to Record video. 6. Select Record until activity stops (up to 300 sec).
Manage alerts
Arlo can push notifications to your smartphone, send you email alerts, or do
both. To receive Arlo notifications on your phone, you must install the Arlo
app on your phone.
Note: If you log out of the Arlo app on your smartphone or mobile device, you
will stop receiving push notifications.
1. Open the Arlo app. 2. Tap Mode. 3. Tap the wire-free Essential Video
Doorbell. 4. Tap Edit next to the mode.
Note: The Disarmed mode doesn’t send alerts. 5. Under Alert, tap Push
Notification to turn alerts on and off for your mobile device. 6. Under Alert,
tap Email Alerts to turn email notifications on and off. 7. To specify an
email address, tap Edit next to Email Alerts and enter the email address.
Schedule when your doorbell camera is armed
You can set a schedule to specify the days and times during the week when your
doorbell’s camera records in response to motion triggers. Schedules recur
weekly. For example, the schedule for Tuesday repeats every Tuesday as long as
the schedule is turned on. To schedule when your camera responds to motion
triggers: 1. Open the Arlo app. 2. Tap Mode. 3. Select your doorbell.
A list of modes displays.
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4. Tap Schedule .
5. Tap Edit next to Schedule. 6. Tap Add or +. 7. Set the days and times for
your new schedule.
Note: To add an overnight schedule such as 8:00 p.m. to 6:00 a.m., you need to
add two separate schedules. First, add 8:00 p.m. to 11:59 p.m., then add 12:00
a.m. to 6:00 a.m. 8. Tap Done.
Edit a schedule
1. Open the Arlo app. 2. Tap Mode. 3. Select your doorbell.
A list of modes displays.
4. Tap Schedule .
5. Tap Edit next to Schedule. 6. Tap a green box. 7. Change the start and
stop times and tap Save.
Set up Arlo Geofencing
Geofencing is a virtual fence around a location called a zone. You can use
Arlo Geofencing to arm, disarm, or resume schedule modes when your mobile
device is in zone or out of zone. To set up geofencing, you must use your
mobile device and allow the Arlo app to use your location.
Geofencing accuracy
For accuracy, geofencing uses a combination of GPS, cellular data, and WiFi
data. The local environment affects geofencing: · In urban environments, where
the cell towers and WiFi routers are more dense, geofencing
accuracy can reach 100200 meters.
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Note: If you live in a skyscraper, geofencing might not work reliably due to
GPS inaccuracies. Using the Large radius setting might help. · In rural areas,
where cell towers and WiFi routers are sparse, geofencing accuracy can reach
several hundred meters. To improve geofencing accuracy, make sure that your
mobile device meets these conditions: · WiFi is turned on. · GPS or location
services are turned on.
Prepare your mobile device for geofencing
1. Enable GPS or location services so that Arlo can locate your device. 2.
Enable WiFi. 3. Download the Arlo app and log in on each mobile device that
you plan to enable for
geofencing. For Arlo Geofencing to work on your device, you must adjust the
settings on your Android or iOS mobile device as follows:
Android devices · Location permission = On · Location services = On · Battery
saver = Off · Data limit = Off · Airplane mode = Off
iOS (Apple) devices · Share my location = On · Location services = Always ·
Airplane mode = Off
Set up geofencing for the first time and set up modes
1. Open the Arlo app. 2. Tap Mode. 3. Tap the wire-free Essential Video
Doorbell.
4. Tap Geofencing .
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5. Allow the Arlo app to use your mobile device’s location. Geofencing works
only if Arlo can locate your mobile device. The Location Address page displays
your current address.
6. To change the radius setting, tap Radius and select a radius size. Radius
sizes are Small, Medium, and Large (approximately 150 meters, 250 meters, and
500 meters, respectively).
7. Tap Device Location and enter a name for your location.
8. Tap Away Mode and select a mode. Your camera uses the Away mode when your
mobile device is outside the radius of your camera’s location. Most people
select Armed, Schedule, or Custom Mode so that the camera detects motion while
they’re gone.
9. Tap Home Mode and select a mode. Your camera uses this mode when your
mobile device is within the radius of your camera’s location. Most people
select Disarmed while they’re home. If you use more than one enabled mobile
device, you might be asked to select an Arlo device to connect it to.
10. To select the preferred mobile device, tap the device and then tap Next.
11. Tap Save.
For troubleshooting tips, see Troubleshoot Arlo Geofencing on page 66.
Geofencing with multiple mobile devices
Arlo Geofencing works with multiple mobile devices.
Arlo uses the first-in, last-out principal to manage households where more
than one person uses geofencing. If everyone leaves home with their mobile
devices, this triggers an away state. Since no one is inside the geofence,
your cameras are armed. When the first person comes home (first in), their
mobile device is now inside the geofence, triggering the home state and your
cameras are disarmed. If one person leaves, but another is still home, the
cameras stay disarmed in the home state until the last person leaves (last
out).
We recommend that you enable geofencing only for the mobile device that each
person carries every day. For example, if you use a smartphone and a tablet,
and you take your phone when you leave, set your phone as an enabled device in
your Geofencing settings. Don’t set your tablet as an enabled device, because
Away mode won’t be triggered when you go out and leave your tablet home.
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The Geofencing mode only changes from Home to Away when all enabled mobile
devices are outside the Device Location in your Geofencing settings.
To review which mobile devices participate in geofencing, open the Arlo app
and check the Enabled Devices page in Geofencing settings (in the Modes
section of the Arlo app). Remove any devices that you don’t want to trigger
Home/Away mode changes.
Make sure that these conditions are met:
· Your Arlo devices are online. · Geofencing is enabled. · Your friends’ and
family’s mobile devices are added to your account.
For information about adding devices, see Enable or disable geofencing for
friends’ mobile devices on page 54. · (Required when your friend wants to
participate in geofencing) Your friend is logged in to the Arlo app on his or
her mobile device and the GPS or location service is enabled on your friend’s
mobile device.
Enable or disable geofencing for friends’ mobile devices
1. Open the Arlo app.
2. Tap Mode.
3. Tap the wire-free Essential Video Doorbell.
4. Tap Edit next to Geofencing.
5. Tap Enabled Devices. A list of mobile devices displays. A check mark
appears next to the device name when geofencing is enabled.
6. Tap one or more mobile devices. The device location displays as either In
Zone, Out of Zone, or Unavailable (if there’s an issue contacting that
device).
7. To disable geofencing, tap the mobile device again. The check mark
disappears when geofencing is disabled.
For more information, see Set up Arlo Geofencing on page 51.
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Custom modes
You can add modes in addition to the modes that come with the Arlo app and
give the new modes custom names, such as Vacation. You can create one rule for
each mode.
You can create multiple rules within the same mode so that each camera
performs different actions and sends different alerts. You can also use
Schedule mode to activate modes automatically at different times of the day or
week. (See Schedule your rules on page 43.)
Add a mode
1. Open the Arlo app. 2. Tap Mode. 3. Tap the wire-free Essential Video
Doorbell. 4. Tap Add a Mode. 5. Enter the mode name and tap Next. 6. Select
the trigger device and tap Next.
This is the doorbell that detects motion. 7. Enter the trigger device settings
for the When motion is detected and tap Next. 8. Use the slider to set the
motion sensitivity for the trigger device and tap Next.
Higher motion sensitivity settings usually trigger your camera to capture
videos more frequently. 9. Set the audio sensitivity for the trigger device
and tap Next. 10. Select an action device and tap Next. This is the Arlo
device that performs an action when the trigger device detects motion or
sound. You can select the same Arlo device you’re using as a trigger or a
different Arlo device. 11. Select an action and tap Next. You can select
Record video,or Do nothing. If you’re using a computer web browser, you can
also specify the recording time setting. 12. Select the notifications for Arlo
to send when motion or audio is detected and then tap Next. 13. Review your
settings and tap Save.
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Use your doorbell to trigger another camera to record
You can set up a rule so that your wire-free Arlo Essential Video Doorbell
triggers an Arlo camera to start recording when the doorbell detects motion.
For example, you can trigger an Arlo wire-free camera overlooking your front
entry to record, even if the camera doesn’t detect motion. You can trigger an
indoor Arlo camera to record, to ensure no one enters your home.
1. Open the Arlo app. 2. Tap the wire-free Essential Video Doorbell. 3. Tap
the menu on the upper-right corner of the page to open it. 4. Tap Motion
settings. 5. To receive alerts when your doorbell detects motion, tap Motion
Triggered Alerts. 6. Tap Add Device. 7. Tap Camera and then tap Next. 8. Tap
Record video and then tap Next.
For the recording settings, you can choose one of these options: · Record
until activity stops (up to 300 sec). · Record for a fixed length of time
(then use the slider to select the number of seconds
from 10 to 120). 9. Tap Next
The Motion Settings page shows your settings in Then do the following. 10. Tap
Done.
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8. Arlo Connect
Some partner devices require that the wire-free Essential Video Doorbell be
set to 1080p/720p resolution to see video stream on assistant devices with a
screen as they do not support the default wire-free Essential Video Doorbell
resolution, which is 1536 x 1536. For information about setting the video
quality for the wire-free Essential Video Doorbell, see Change the video
quality on page 43.
Use Arlo with Amazon Alexa
With the Arlo Skill and Alexa, you can access your Arlo devices using voice
commands and view a live camera feed on your Echo Show, Fire TV, or Fire
tablet. Alexa can also notify you when motion is detected by your Arlo
cameras. To use the Arlo Skill, you need a connected wire-free Essential Video
Doorbell and one of these Amazon devices: · Echo Show · Echo Spot · Echo Dot ·
Echo, Echo Plus · Fire tablets (7th generation or newer) · Fire TV (all
generations) · Fire TV stick (second generation only) · Fire TV Edition smart
TVs
Note: Some Alexa devices require that your wire-free Essential Video Doorbell
be set to 1080p/720p resolution to see video stream as they do not support the
default wire-free Essential Video Doorbell resolution, which is 1536 x 1536.
For information about setting the video quality, see Change the video quality
on page 43.
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Enable the Arlo Skill
Make sure that your wire-free Essential Video Doorbell is powered on and
connected to the cloud.
Enable the Arlo skill in one of these ways: · Ask Amazon Alexa “Alexa, enable
Arlo skill” to receive instructions in your Alexa app to link
your Arlo account with your Alexa account. · In the Alexa app, search for the
Arlo Skill and select Enable Skill to link your Arlo account
with your Alexa account.
Use the Arlo Skill
After you enable the Arlo Alexa Skill, you can try using these commands: ·
“Alexa, show me
home screen. · “Alexa, go home.” Return to your device’s home screen. ·
“Alexa, show the last motion detected by my
To use this command, your Arlo subscription must include viewing past video
clips for your camera.
Set up Alexa to notify you when your doorbell detects motion
You can use either of these methods: · In the Smart Home section of the Alexa
app, turn on Announcements for your Arlo camera. · Create an Alexa Routine
from the Alexa app main menu.
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Add your doorbell to the Google Assistant app
To use your doorbell with Google Assistant, you need: · A Google Home Hub, a
Chromecast device, a TV with Chromecast, or a media player with
Chromecast. · The Google Assistant app on your mobile device. This app is
included with most Android
devices, but you can also download it from the Apple App Store on iOS devices.
· Some Google devices require that your wire-free Essential Video Doorbell be
set to
1080p/720p resolution as they do not support the default video resolution,
which is 1536 x 1536. For information about setting the video quality, see
Change the video quality on page 43. · To connect your Arlo cameras to the
Google Assistant app: 1. If you plan to use a voice-enabled speaker with the
Google Assistant, set up that device.
2. Open the Google Assistant app to the home page.
3. Tap the + icon.
4. Tap Set up Device > Have something already set up?.
5. Select the Arlo icon from the list of device options. You can search for
Arlo or scroll down to find Arlo on the list of devices.
6. Sign in with your Arlo account. Your camera is added to Google Assistant.
7. To test your camera, say “Hey Google, show [name of room where camera is
placed] on [name of Google device].”
8. To end the stream, say “Hey Google, stop [name of Google device].” For
more information, see Google Assistant Help: Control smart home devices.
Use Arlo with IFTTT
You can use the Arlo app with IFTTT (If This Then That), a free cloud-based
service that connects smart home devices and applications.
To add Arlo to your IFTTT app, visit ifttt.com/arlo.
To learn more about Arlo and IFTTT, visit arlo.com/community.
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9. Troubleshooting
Scan the QR code during setup
During setup, your doorbell’s camera must scan a QR code from the Arlo app
when you’re adding the doorbell to your 2.4 GHz WiFi network. If your doorbell
doesn’t emit a chime sound after scanning the QR code, then the QR code was
not successfully scanned. If your doorbell didn’t scan the QR code: · Scan the
QR code in an evenly lit area.
Avoid scanning the QR code in a low light area. · Move your phone closer to
the doorbell’s camera lens.
Position your phone about four inches (10 cm) from the doorbell lens and
slowly move it closer. You can also try different angles. · Increase the
brightness on your phone. Turn up the brightness on your phone to the highest
level. On an iPhone, also select Light (not Dark) under Settings > Display &
Brightness. · If your phone is small, consider using the Arlo app on a tablet
to set up your doorbell. · If the infrared (IR) LED on the doorbell is lit red
while you are scanning the QR code, cover the LED with your thumb. The IR LED
can interfere with scanning the QR code.
IR LED location
· Clean the doorbell’s camera lens. Use a lint-free cloth to remove any
smudges.
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Arlo doesn’t discover your doorbell during setup
After your doorbell scans the QR code in the Arlo app during setup, the Arlo
app attempts to discover your wire-free Essential Video Doorbell on the same
WiFi network that your phone is connected to. Since the doorbell connects to
2.4 GHz WiFi networks, during setup you must connect your phone to the same
2.4 GHz WiFi network.
If the Arlo app doesn’t discover your doorbell during the setup process:
1. Check the doorbell LED to see what went wrong. If the doorbell LED flashes
amber for 10 seconds, this indicates that the doorbell can’t connect to the
WiFi network. Make sure that you enter the correct WiFi settings for your 2.4
GHz WiFi network. The WiFi network name (SSID) and WiFi password are both
casesensitive. MyWiFiPassword is not the same as mywifipassword.
2. Check your phone’s WiFi connection.
During setup, your phone must connect to the same 2.4 GHz WiFi network as your
doorbell.
Many WiFi routers broadcast in both the 2.4 GHz and 5 GHz WiFi bands. Your
home network might include two WiFi networks, or even three if you have a
guest network.
· In your phone’s WiFi settings, look for your WiFi network name that ends in
2, 2.4, or 2G and connect to that network. For more information, see Connect
your mobile device to a 2.4 GHz WiFi network during setup on page 10.
· Your phone might automatically connect to cellular data. To keep this from
happening, make sure that Wi-Fi Assist and Adaptive Wi-Fi features are off on
your mobile device. These features allow mobile phones to automatically switch
between WiFi and cellular network Internet access.
· If you use a VPN or WiFi extender, disconnect it during the WiFi setup
process.
3. Check your WiFi router’s Internet connection.
After your doorbell connects to the same WiFi network as your phone, the Arlo
app needs to access your Arlo account in the cloud in order to add your
doorbell to your Arlo account.
If the Arlo app still can’t discover your doorbell, visit Arlo Support
www.arlo.com/en-us/ support/.
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Remove the doorbell from its mount
1. Locate the release pin that came with your wire-free Arlo Essential Video
Doorbell. Alternatively, you can use a paperclip or a similar object.
2. Insert the release pin into the release pinhole at the top of the doorbell
mount. A click occurs, and the doorbell is released from the mount.
3. Pull the doorbell off the mount in an up-and-out motion.
Reset the Video Doorbell
Resetting your Video Doorbell returns it to default settings. Your doorbell is
also removed from your Arlo account when you reset it. This means that you
must use the Arlo app to add and set up your Video Doorbell after a reset. 1.
Locate the release pin that came with your wire-free Arlo Essential Video
Doorbell.
Alternatively, you can use a paperclip or a similar object. 2. Insert the
release pin into the release pinhole at the top of the doorbell mount.
A click occurs, and the doorbell is released from the mount.
3. Pull the doorbell off the mount in an up-and-out motion.
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4. Use a paperclip or the release pin to press and hold the reset button on
the back of the doorbell for about 10 seconds.
When the doorbell resets, the LED on the front of the doorbell flashes white.
5. To add the doorbell to your Arlo account and set it up, open the Arlo app
and tap Add New
Device.
Can’t see video streams in a browser
The Arlo web client uses the Adobe Flash plug-in to display your camera
streams in a browser. Make sure that your browser isn’t blocking the plug-in
and that you’re using the latest version of Adobe Flash.
Your router might be blocking the ports to which Arlo sends data. To make sure
that Arlo can stay connected, you must keep ports 443 and 80 open on your
router. Also see the following sections WiFi signal interference and Out of
range.
WiFi signal interference
Environments with multiple WiFi networks, WiFi devices, or frequencies can
cause signal interference with your Arlo system. Minimize the number of
networks, WiFi devices, and transmitted frequencies in the area where you
place your WiFi router and cameras.
We recommend that you allow at least 6½ feet (2 meters) between your wire-free
Essential Video Doorbell and any Arlo cameras that you install to prevent WiFi
signals between the devices from interfering with each other.
Out of range
Make sure that your doorbell is within range of your WiFi router. The range
might be reduced if metal objects or thick walls and ceilings are between your
router and the wire-free Essential Video Doorbell.
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Not receiving push notifications
You must be logged in to the Arlo app to receive Arlo alerts on your
smartphone or mobile device. Arlo registers your device for push notification
when you log in. If you used the logout option instead of simply exiting the
app, you must log back in to the app. You receive Arlo alerts even if your
device is sleeping.
Check the rules for armed modes
Check the rules in your modes. Make sure that push notification is enabled in
the Armed mode or in a custom mode if you created one. 1. Open the Arlo app.
2. Tap the Mode button. 3. Select the wire-free Essential Video Doorbell.
A list of modes displays.
4. Tap Edit next to Armed.
5. Tap Edit next to the rule. 6. Under Alert, make sure that the Push
Notification check box is selected. 7. If you made changes, tap Save.
Check the Arlo app notification settings on an iOS device
Make sure that you allow the Arlo app to receive push notifications. The Arlo
app push notifications might be disabled on your iOS device. 1. Tap the
Settings icon for your iOS device. 2. Tap Notifications > Arlo. 3. Make sure
that Allow Notification is selected.
Check the Arlo app notification settings on an Android device
Make sure that you allow the Arlo app to receive push notifications. The Arlo
app push notifications might be disabled on your Android device. 1. Tap the
Settings icon for your Android device. 2. Tap Application Manager > Arlo. 3.
Make sure that the Show Notifications setting is selected.
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If you said no to push notifications at installation
When you install the Arlo app for the first time, to receive alerts, you must
select Allow when asked if you want Arlo to send you push notifications. For
iOS apps, after you respond to this alert, it isn’t presented again unless the
device is restored to factory settings or the app is uninstalled for at least
a day.
If you said no on an iOS device, uninstall the app, wait for a day, and then
reinstall it, and allow notifications. If you don’t want to wait a day before
you reinstall the app, you can use the system clock on your device to simulate
a day. Set the system clock forward a day or more, turn your device off, and
then turn the device back on. After you reinstall the app, return the system
clock to the correct setting.
I can’t log in to my Arlo account
If you can’t sign in to your Arlo account in the Arlo app or Arlo web portal,
select the scenario that applies to you. Follow the instructions to regain
access to your account and/or Arlo cameras.
· Forgot your password? You can use the email address associated with your
Arlo account to reset your Arlo account password. See Reset a forgotten
password on page 39.
· Forgot the email address for your Arlo account? You’ll have to create a new
Arlo account, reset your Arlo cameras, then set up the cameras on the new
account.
· Can’t access your trusted device or phone number? If you can’t access your
trusted device to verify a log in, or if you can’t receive SMS text messages,
you can request to have a security code sent to the email associated with your
Arlo account. The email associated with your Arlo account is always available
as a backup login option,
· Lost access to ALL two-step verification options and can’t verify your
account log in? You’ll have to create a new Arlo account, reset your Arlo
cameras, then set up the cameras on the new account.
Note: The email associated with your Arlo account is always used as a backup
option to recover your account. Make sure that you have access to your email
account, and that the email account is safe and secure.
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Troubleshoot Arlo Geofencing
Note: Selecting Modes > Arm All Devices or Disarm All Devices deactivates
Geofencing mode. To activate Geofencing mode, tap Modes, select your Arlo
device, and then select Geofencing.
Each Arlo user has a unique setup environment. These are the most common
geofencing issues:
· Your mobile device isn’t sharing its location information with Arlo. See
Prepare your mobile device for geofencing on page 52.
· Away mode isn’t triggered when you leave because an extra mobile device
that’s enabled for geofencing is still in the Device Location. See Geofencing
with multiple mobile devices on page 53.
· Geofencing stopped working because the location sharing settings for a
mobile device changed. See Prepare your mobile device for geofencing on page
52.
· A task-killing app is interfering with Arlo Geofencing. A task-killing app,
such as Shutapp or Doze, can disable Arlo Geofencing. To use Arlo Geofencing,
disable any apps that suppress the Arlo app.
· Geofencing for your mobile device on your friend’s Arlo account isn’t
working. If you’re a friend on someone else’s Arlo account, your mobile device
can only change Home/Away modes if the Arlo account owner does the following:
· Turn on the Allow Access Rights setting. See Grant access to friends on page
40. · Set your device as an Enabled Device in Geofencing settings. See Enable
or disable geofencing for friends’ mobile devices on page 54.
Still experiencing issues with geofencing? Contact Arlo Customer Support.
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Support
For product updates and web support, visit http://www.arlo.com/en-us/support/.
Arlo Technologies, Inc. 2200 Faraday Ave. Suite 150 Carlsbad, CA 92008 USA
Document publication date: December 2020
PN 202-50027-01
Trademarks
© Arlo Technologies, Inc. Arlo, Arlo logo, and Every Angle Covered are
trademarks of Arlo Technologies, Inc. App Store is a service mark of Apple
Inc. Google Play and the Google Play logo are trademarks of Google LLC. Amazon
and all related logos are trademarks of Amazon. com, Inc. or its affiliates.
Any other trademarks are for reference purposes.
Compliance
The regulatory marking is located at the bottom of the unit.
For regulatory compliance information including the EU Declaration of
Conformity, visit www. arlo.com/about/regulatory/.
See the regulatory compliance document before connecting the power supply.
FCC ID: 2APLE18300411 IC: 23815-18300411 CAN ICES-3 (B) / NMB-3 (B)
Federal Communication Commission Interference Statement:
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more
of the following measures:
· Reorient or relocate the receiving antenna. · Increase the separation
between the equipment and receiver.
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· Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
· Consult the dealer or an experienced radio/TV technician for help. This
device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference,
and (2) this device must accept any interference received, including
interference that may cause undesired operation.
Any changes or modifications not expressly approved by the party responsible
for compliance could void your authority to operate the equipment.
RF exposure statements
This Transmitter must not be colocated or operating in conjunction with any
other antenna or transmitter.
This equipment complies with FCC RF radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with
a minimum distance of 20 centimeters between the radiator and your body or
nearby persons.
Industry Canada statement:
This device complies with Industry Canada license-exempt RSSs. Operation is
subject to the following two conditions:
- This device may not cause interference, and
- This device must accept any interference, including interference that may
cause undesired
operation of the device.
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : - l’appareil ne doit pas produire de brouillage;
- l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique
subi, meme si le brouillage est susceptible d’en compromettre le
fonctionnement.
Innovation, Science and Economic Development Canada Statement:
This digital apparatus complies with CAN ICES-3(B).
Énoncé d’Innovation, Sciences et Développement économique Canada
Ce périphérique numérique est conforme à la norme CAN ICES-3(B)/NMB-3 (B).
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User Manual
Essential Video Doorbell Wire-Free
Radiation Exposure Statement:
This equipment complies with IC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with
minimum distance 20 cm between the radiator and your body.
Déclaration d’exposition aux radiations:
Cet équipement est conforme aux limites d’exposition aux rayonnements IC
établies pour un environnement non contrôlé. Cet équipement doit être installé
et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement
et votre corps.
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User Manual
References
- Arlo Integrations - Connect Your Apps with IFTTT
- Arlo Web Portal|Smart Home Security
- Arlo Web Portal|Smart Home Security
- Wireless Smart Home HD Security Cameras, Lights and Doorbells | Arlo
- Arlo Web Portal|Smart Home Security
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