Sensi Predict Bringing smart technology to HVAC systems Installation Guide
- June 7, 2024
- sensi
Table of Contents
- INTRODUCTION
- HOW SENSI PREDICT WORKS
- WHAT THE CUSTOMER SEES
- EMERSON’S COMMITMENT TO CONTRACTOR TRAINING AND SUPPORT
- SENSI PREDICT SALES PORTAL
- PRICING AND REVENUE
- BECOME A SENSI PREDICT DEALER
- FUTURE BUSINESS GROWTH AND OPPORTUNITY
- CONTRACTORS CAN COUNT ON EMERSON
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
Sensi Predict ™ Bringing smart technology to HVAC systems
How adding a smart HVAC solution to a product line helps contractors increase
sales and create a greater connection to the homeowner.
NEW INSTALL PLAYBOOK
INTRODUCTION
Sensi Predict brings smart technology to HVAC
In a highly competitive HVAC industry, contractors are looking for more value
to offer their customers.
Sensi Predict is the new, best offering from Emerson.
It’s the smart technology that can be the difference between you and your
competitors. Upgrade your traditional system offering to include the benefits
of a communicating system at a fraction of the cost. More and more customers
want smart technology in their homes. Sensi Predict is the fault detection
device that will help your customer avoid system failures. It’s the smart
technology that builds long-term relationships between the contractor and the
customer.
ADD SENSI PREDICT TO NEW INSTALLATION OFFERINGS
Sensi Predict is the edge every contractor needs when they when bringing smart
technology to their customers. Adding Sensi Predict to new installations
provides the additional edge contractors need to grow their business. It
provides an immediate third-party verification on the install and reduces
callbacks which leads to improved customer satisfaction.
TAKE A CLOSER LOOK AT SENSI PREDICT
Sensi Predict is a new, 10-sensor product that upgrades non-communicating systems to smart Within minutes of new HVAC system installations, Sensi Predict generates real-time data and insights that help contractors:
- Installation Verification reports confirm proper commissioning to reduce or eliminate callbacks
- Tracks the performance of an HVAC system and generates fault detection notifications before they become a major concern
• Each month, Sensi Predict generates detailed, contractor-branded performance reports which are sent directly to the customer via email.
• When an urgent HVAC issue is detected, Sensi Predict sends a real-time alert simultaneously to the customer and the contractor. This immediately notifies the contractor of potential repair opportunities.
Sensi Predict helps contractors create sales opportunities to grow their business
DURING THE SALES PROCESS
• Sensi Predict differentiates your company from competitors. It creates a
competitive advantage over other non-communicating systems delivering the
benefits of a communicating system at a fraction of the cost.
• Sensi Predict delivers HVAC smart technology to modern, tech-savvy
customers.
• Sensi Predict is the best and latest in smart technology. Adding Sensi
Predict to your product line positions your company as a progressive industry
leader.
AFTER THE SALE
- Sensi Predict provides third-party verification of your professional installation. It ensures the job was done right the first time.
- Sensi Predict provides real-time system-performance checks 24/7, giving customers peace of mind and eliminating nuisance service calls to the contractor.
- Sensi Predict improves customer communication and connection while building customer loyalty and retention through a recurring revenue model.
PRO TIP: When pitching a new installation, include Sensi Predict in the package/offering. A higher ticket ring can be justified with the addition of Sensi Predict.
HOW SENSI PREDICT WORKS
10 smart sensors gather vital performance data every time the HVAC system
operates. That data is sent via the customer’s WiFi over a secure cloud
network.| Performance data is analyzed through the Sensi Predict Customer
Care Center, where system operating faults
can be detected and addressed before serious issues occur.| Information is
generated, including real-time system reports, insights, actionable alerts,
and repair verification. The communications are sent directly to contractors
and homeowners for better HVAC management.
WHAT THE CUSTOMER SEES
Sensi Predict helps contractors enhance customer outreach while building
homeowner trust
Every message generated from Sensi Predict is branded with the contractor’s
color scheme and logo. The communications are customer-specific, informative,
and designed to build relationships and foster contractor loyalty.
These communications include:
- On-boarding emails explaining the technology and benefits
- Monthly performance reports
- Real-time System alerts
Emerson’s goal is to keep the contractor top of mind while validating HVAC performance from an independent third party.
PERFORMANCE CHECK
At the time of installation, before the technician leaves the site, a
performance check is run on the newly installed system. The report generated
will ensure everything was installed properly. This report can be shared with
the customer to build confidence in their investment and your service.
MONTHLY REPORTS
Each month Sensi Predict generates a performance report highlighting system
runtime and estimated run cost.
REAL-TIME ALERTS
Whenever the HVAC system experiences a performance issue, communication is
sent to the customer and the contractor in real-time.
Common real-time alerts include:
- Check or replace the filter
- Water detected
- The evaporator coil has frozen
- AC or heat pump not running properly
- Furnace not starting consistently
- AC or heat pump compressor issue
These reports maximize opportunities to generate revenue through needed service or maintenance calls while driving customer satisfaction and loyalty.
EMERSON’S COMMITMENT TO CONTRACTOR TRAINING AND SUPPORT
Emerson sets up contractors for success
Emerson has created a series of online learning modules to educate a
contractor’s entire organization on how to maximize Sensi Predict’s technology
and benefits. Through installation guides, sales stories, and talking points
for customer service teams, Emerson and Sensi Predict provide contractors with
the resources needed to be successful. In addition to the basics, Emerson
offers content and learning modules to further drive business and use of Sensi
Predict beyond installations. To receive additional assistance and support,
all Sensi Predict dealers will have access to Emerson’s 1-800 support line,
which is staffed during business hours by Sensi Predict engineers and
specialists.
SENSI PREDICT SALES PORTAL
The Sensi Sales Portal puts insights and assets at a contractor’s fingertips
Upon activation, contractors have access to the Sensi Sales Portal. The portal
houses the dashboard for managing work proposals and customer needs. The
portal also provides a snapshot of contractor performance and provides access
to standardized and customizable marketing materials that communicate the
functional and emotional benefits of Sensi Predict to the homeowner.
The Sensi Predict Dashboard
All real-time alerts become Work Proposals, which are aggregated and easily
accessible to contractors through the Sensi Predict Dashboard, helping them to
manage needed service calls and generate revenue. This database allows
contractors to quickly review, prioritize and analyze demand calls from
customers and dispatch the right technician at the right time with the right
information and tools to resolve the issue. Because homeowners are kept aware
of all HVAC issues through monthly reports and real-time alerts, service
calls from the contractor are anticipated and justified.
CONTRACTOR REAL-TIME ALERTS
CONTRACTOR WORK PROPOSAL
Marketing support
The Sensi Sales Portal gives contractors and their marketing teams the assets
they need to effectively market their business with Sensi Predict.
STANDARD DOCUMENTS
Download templates for sales presentations and brochures
CUSTOMIZABLE MARKETING MATERIALS
Customize various sales templates with logos, color schemes and specific
marketing content from the portal From digital tools to videos Sensi Predict
provides the content needed to sell
A variety of other resources and materials including FAQs, phone scripts and talking points also are available on the portal.
PRICING AND REVENUE
Sensi Predict’s product and service pricing offers value and revenue to
contractors
CONTRACTOR PRICING
Sensi Predict pricing is listed on the website as $249 plus installation for
the hardware and sensors. The suggested pricing plan recommends including:
- $249 in hardware cost and $125 (5 years of analytics and fault detection) baked in the new installation package.
- Add an additional .5 hours of labor to the install.
- Consider removing the cost of an additional visit in year one, based on the initial installation report, a remote performance report, and monitoring in the first year.
Once a unit is activated and for every device live in your customer portal
Emerson will charge $2.09 per month per device. Monitoring fees will not be
charged in the first partial month of activation.
ADDITIONAL SENSI EQUIPMENT
SENSI CLASSIC OR TOUCH SMART THERMOSTATS
BECOME A SENSI PREDICT DEALER
Emerson makes it easy for contractors to become Sensi Predict dealers
To become a Sensi Predict authorized dealer, review the information in this
guide and submit an application at sensipredict.com. Once the application is
received, we will send emails and information about getting started. A member
of our Customer Success Team will provide additional details and gives
contractors the opportunity to ask specific questions. Following the call we
will activate your account.
OVERVIEW OF THE ONBOARDING PROCESS
- The official sign up following the call with the Customer Success Team
- Place a stocking order of Sensi Predict units
- Provide key contacts for the company for training purposes
- Become an active distributor and gain access to the Sensi Sales Portal, which features additional optional training and resources, such as marketing content and materials for educating the entire organization
- Implement the Sensi Predict system and grow business
FUTURE BUSINESS GROWTH AND OPPORTUNITY
The new installation of Sensi Predict is just the beginning of leveraging
smart-HVAC technology to grow business
Additional Sensi Predict learning modules can show the additional benefits of
adding Sensi Predict to new installations, the value of smart technology for
your customer, the increased communication that builds trust with your
customer, and the financial opportunities that will grow your business with
Sensi Predict.
CONTRACTORS CAN COUNT ON EMERSON
Contractors can count on Emerson to enhance their business
For more than 125 years, contractors have relied on Emerson parts and products
to keep HVAC systems running smoothly for their customers. Our industry-
leading products, systems, and services meet the toughest standards for
productivity, efficiency and compliance while keeping costs down.
Sensi is the latest in a long line of Emerson brands trusted by consumers and
contractors.
R-5293-3 The Sensi and Emerson logos are trademarks and service marks of Emerson Electric Co. ©2021