poly ATA 400 Series VoIP Adapter User Guide

Poly ATA 400 Series for Microsoft Teams
SIP Gateway Deployment Guide

ATA 400 Series VoIP Adapter

SUMMARY
This guide provides administrators with information about configuring, maintaining, and troubleshooting the featured product.

Legal information

Copyright and license
© Copyright February 2024, HP Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
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All third-party trademarks are the property of their respective owners.
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Poly complies with applicable data privacy and protection laws and regulations. Poly products and services process customer data in a manner consistent with the Poly Privacy Policy. Please direct comments or questions to privacy@poly.com.

Open source software used in this product
This product contains open source software. You may receive the open source software from Poly up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Poly of shipping or distributing the software to you. To receive software information, as well as the open source software code used in this product, contact Poly by email at open.source@poly.com.

Before you begin

This document describes how to onboard the Poly ATA 400 series analog VoIP adapter with Microsoft Teams SIP Gateway.
For more information on Poly ATA 400 series devices, refer to the following guides:

• Poly ATA 400 Series Administrator Guide
• Poly ATA 400 Series Parameter Reference Guide
• Poly ATA 400 Series Deployment Guide
• Poly ATA 400 Series Privacy Guide

Audience, purpose, and required skills
This guide provides information for Poly ATA 400 series devices with Microsoft Teams SIP Gateway. Administrators and users can use this guide to configure Poly settings available on the phone’s local interface.
Icons used in Poly documentation
This section describes the icons used in Poly documentation and what they mean.
WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death.
CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
IMPORTANT: Indicates information considered important but not hazardrelated (for example, messages related to property damage). Warns the user that failure to follow a procedure exactly as described could result in loss of data or in damage to hardware or software. Also contains essential information to explain a concept or to complete a task.
NOTE: Contains additional information to emphasize or supplement important points of the main text.
TIP: Provides helpful hints for completing a task.

Getting started

Onboard your Poly ATA device to use Microsoft’s service that pairs SIP endpoints with their Microsoft Teams accounts. This enables Teams users to make and receive Teams calls on their SIP endpoint.
Before you start, ensure that your network and devices meet the following requirements:

• Poly ATA 400 series analog VoIP adapter with software version 4.0.1 (Build: 6480) or later
  For more information on how to update Poly ATA 400 series devices, refer to the Poly ATA 400 Series Administrator Guide.

• Microsoft Teams tenant enabled with Microsoft Teams SIP Gateway For more information on preparing your network environment for Microsoft Teams SIP Gateway, visit Configure SIP Gateway.

• Administrator access to the Microsoft Teams admin center

• Firewall ports enabled for the Microsoft Teams SIP Gateway service

Compatible models and software
The following table provides information on compatible Poly ATA models and approved software versions.
Table 2-1 Compatible models and software

Product name| SKU| Item number| Item description| Approved software version
---|---|---|---|---
Poly ATA 400| NA| 8F3H4AA#ABA| Poly ATA 400
1FXS VP VoIP
Adptr SIP US| 4.0.1 (Build:6480)
Poly ATA 400| ANZ, EU, UK| 8F3H4AA#AC3| Poly ATA 400
1FXS VP VoIP
Adptr SIP WW| 4.0.1 (Build:6480)
Poly ATA 402| NA| 8F3H5AA#ABA| Poly ATA 402
2FXS VP VoIP
Adptr SIP US| 4.0.1 (Build:6480)
Poly ATA 402| ANZ, EU, UK| 8F3H5AA#AC3| Poly ATA 402
2FXS VP VoIP
Adptr SIP WW| 4.0.1 (Build:6480)

Poly ATA with Microsoft Teams SIP Gateway features
The following table outlines the supported features for Poly ATA 400 series devices when deployed with Microsoft Teams SIP Gateway.
For information on the Poly ATA 400 series device features, refer to the relevant sections in the Poly ATA 400 Series Administrator Guide.
Table 2-2 Poly ATA with Microsoft Teams SIP Gateway features

Teams admin center
NOTE: There isn’t a Sign in menu on Poly
ATA 400 series devices.
Calling functions:
● Incoming and outgoing calls
● Hold and resume
● Blind transfer and consultative transfer
● Call forward
● Do Not Disturb (DND)
● Microphone mute| Supported
Merge call and promote to conference| Local conference only
Voicemail and Message Waiting Indicator (MWI)| Supported
Presence| Not applicable
Directory search| Not applicable
Contacts and Favorites| Not applicable
Calendar join| Not supported (users must manually dial in to audio conferences)
Boss-Admin| Not supported
Hot desking| Not supported
Push-to-talk (group paging)| Not supported (use Poly group paging)
Advance conference controls| Not supported
Response groups| Not supported (you can receive calls for a response group)
Better Together| Not supported
Microsoft Teams failover| Not supported
E911 support| Partially supported via LLDP
CAP accounts| Supported
Centralized management| Poly Device Management Service for Service Providers (PDMS-SP) and Microsoft Teams admin center

Deploying Poly ATA 400 series devices

Deploy Poly ATA 400 series devices with Microsoft Teams SIP Gateway using the Microsoft Teams admin center and the phone’s system web interface.
Enroll Poly ATA devices in the Microsoft Teams admin center
Enroll Poly ATA devices in the Microsoft Teams admin center to register them.
IMPORTANT: Complete the procedure for each FXS port that you want to pair.

1. Log on to the Microsoft Teams admin center using the tenant administrator’s credentials.

2. Go to Teams devices > SIP devices > … > Actions > Provision devices.

3. Under Waiting on activation, select Add.

4. On the Add MAC addresses or hardware IDs window, go to ID type > Hardware ID (analog) and enter the hardware ID in the Enter hardware ID field.
   The hardware ID is composed of the MAC address of the Poly ATA device and the FXS port number that you are pairing. For example, 00-90-8F-49-28-78:001 represents a MAC address of 00-90-8F-49-28-78 and a port number of 001.

5. Select Save.

Factory reset your Poly ATA device
Before deploying your existing Poly ATA device with Microsoft Teams SIP Gateway, reset the device to factory defaults. If you are deploying a new Poly ATA device, you don’t need to factory reset the device.

1. In the system web interface, go to System Management > Device Update > Reset Configuration.
2. Select Reset.
   The device restarts.

Update the Poly ATA software
Update the Poly ATA software to a version that is certified for use with Microsoft
Teams SIP Gateway. The Poly ATA 400 series with software version 4.0.1 (Build: 6480) supports Microsoft Teams SIP Gateway.

1. Download the Poly ATA 400 series software from HP Support.

2. In the system web interface, go to System Management > Device Update.

3. Select Choose File to choose the downloaded file, then select Update.
   The device restarts.

4. After the device restarts, go to Status > System Status and confirm that the correct software version is listed in the SoftwareVersion field.

Enable web admin access
By default, web access to your Poly ATA 400 series device is enabled. If web access is disabled from other configuration sources, configure the following settings to enable web access.

1. On the phone connected to the Poly ATA, dial ***.
2. Press 0 to enter other options.
3. Enter 30#.
4. Press 1 to enter a new value.
5. Enter 1# to enable web access.
6. Press 1 to save the configuration.

Configure the provisioning server URL
Configure the provisioning server URL in the system web interface.

1. In the system web interface, go to System Management > Auto Provisioning.

2. In the Default column under ITSP Provisioning, clear the check box for ProvisioningOption, and select ConfigURL in the Value field.

3. In the Default column under ITSP Provisioning, clear the check box for ConfigURL, and enter one of the following regional provisioning servers in the Value field.
   For North America, enter:
   http://noam.ipp.sdg.teams.microsoft.com/${mac}.cfg
   For Europe, the Middle East, and Africa, enter:
   http://emea.ipp.sdg.teams.microsoft.com/${mac}.cfg
   For Asia Pacific, enter:
   http://apac.ipp.sdg.teams.microsoft.com/${mac}.cfg

4. Select Submit, and then select Reboot.
   The device restarts several times as it prepares configurations for registering with Microsoft Teams SIP Gateway.

Confirm SIP registration
Confirm that the device is SIP-registered with the onboarding account.

1. In the system web interface, go to Status > System Status > SPn Service Status.
2. Ensure that Registered displays in the Value column for the Status parameter.

Provisioning Poly ATA 400 series devices

Provision Poly ATA devices for Microsoft Teams SIP Gateway in the Microsoft Teams admin center.

Pair Poly ATA to a user in the Microsoft Teams admin center
Pair an FXS port on your Poly ATA device to a Microsoft Teams user in the Microsoft Teams admin center.
IMPORTANT: Complete the procedure for each FXS port that you want to pair.

1. Log on to the Microsoft Teams admin center using the tenant administrator’s credentials.
2. Select Teams devices > SIP devices > … > Actions > Provision devices.
3. Under Waiting on activation, select the device that you want to pair, then select Generate verification code. Make a note of the number.
4. Connect the phone to the FXS port on the Poly ATA device.
5. Lift the handset and dial the following: 55.
6. Listen for the confirmation tone, then end the call.
   The Poly ATA device pairs to your tenant.

Sign in to Poly ATA in the Microsoft Teams admin center
Sign in to your Poly ATA device using the Microsoft Teams admin center.

1. Log on to the Microsoft Teams admin center using the tenant administrator’s credentials.

2. Select Teams devices > SIP devices > … > Actions > Provision devices.

3. Select the Waiting for sign in tab, select the MAC address of the Poly ATA device you want to sign in, then select Sign in a user.
   The Microsoft Teams admin center generates a web sign-in code for the device with detailed steps about how to sign in. The code can take up to 1 minute to generate.

4. Follow the instructions on the screen to complete the sign-in process, using the account that you want to assign to the FXS port on the Poly ATA device.
   The device restarts.

Confirm the Poly ATA device status in the Microsoft Teams admin center
Confirm the status of the Poly ATA device in the Microsoft Teams admin center.
Successful sign-in shows Healthy in the Health status column, and the signed- in user’s information displays in the SIP devices view.

1. Log on to the Microsoft Teams admin center using the tenant administrator’s credentials.
2. Go to Teams devices > SIP devices and confirm that the Poly ATA device displays in the list of devices.
3. Select the endpoint display name, then select the Details tab to confirm that the MAC address matches the hardware ID for the Poly ATA device.

Sign out of Poly ATA in the Microsoft Teams admin center
Sign out of your Poly ATA device in the Microsoft Teams admin center to unpair the device.

1. Log on to the Microsoft Teams admin center using the tenant administrator’s credentials.
2. Go to Teams devices > SIP devices.
3. Select the Poly ATA device that you want to sign out from the list of devices.
4. Select … > Actions > Sign out.
   The device restarts.

Troubleshooting

The following sections address issues you might encounter when deploying your Poly ATA device with Microsoft Teams SIP Gateway.

Important notices
Note the following when troubleshooting onboarding and provisioning issues.

• Microsoft Teams admin center doesn’t automatically delete endpoints. However, it does purge stale endpoints over time.

Enable SIP debug logs
Enable your Poly ATA device to log all SIP debug messages to extend SIP logging to syslog, if enabled.

1. In the system web interface, go to Voice Services > SPx Service.
2. Under Debug Options, set X_SipDebugOption to Log All Messages or Log All Except REGISTER Messages.
3. Select Submit.

Configure the syslog server
Configure your Poly ATA device to point to a syslog server with a specific port and debug levels.

1. In the system web interface, go to System Management > Device Admin
2. In the Default column, clear the check box for Server, and enter the server address in the Value field.
3. Optional: In the Default column, clear the check box for the relevant Level parameter and change the value as required.
4. Select Submit.

Getting help

Poly is now a part of HP. The joining of Poly and HP paves the way for us to create the hybrid work experiences of the future. Information about Poly products has transitioned from the Poly Support site to the HP Support site.
The Poly Documentation Library is continuing to host the installation, configuration/administration, and user guides for Poly products in HTML and PDF format. In addition, the Poly Documentation Library provides Poly customers with information about the transition of Poly content from Poly Support to HP Support.
The HP Community provides additional tips and solutions from other HP product users.

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Document information
Model ID: Poly ATA 400, Poly ATA 402
Document part number: 3725-49182-001
Last update: February 2024
Email us at documentation.feedback@hp.com with queries or suggestions related to this document.

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