myPhonak 4.0 User Guide

: June 6, 2024
: PHONAK

Table of Contents

myPhonak 4.0
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

myPhonak 4.0

myPhonak 4.0
User Guide

Getting started

Contents

myPhonak is an app developed by Sonova, a world leader in hearing solutions

Quick overview

3

based in Zurich, Switzerland. Read the user instructions thoroughly in order to

Installing the myPhonak app

5

benefit from all the possibilities it offers.

Pairing with Phonak hearing aids

6

Intended use

Troubleshooting the pairing

8

Intended use of the myPhonak app is to select, adjust and save existing hearing aid

Remote Control

9

functions, access of status information and communication between the end user

Setting up an account with myPhonak

13

and hearing care professional, wirelessly in a visualized way.

Adding an invite code

14

Phonak Hearing Diary

15

Compatibility information:

Phonak Remote Support session

16

For the use of the myPhonak app, Phonak hearing aids with

Bluetooth® connectivity are required.

My Hearing Aids

18

myPhonak can be used on phones with Bluetooth®

Safety information and description of symbols

19

low energy (BT-LE) capability and is compatible with

iPhone® 5s and newer running iOS® Version 12.0 or newer.

myPhonak can be used on Google Mobile Services (GMS) certified

AndroidTM devices supporting Bluetooth® 4.2 and Android OS 7.0

and newer.

Some phones have touch sounds or keypad tones, which could simulate a streaming to the hearing aid. Go to your phone settings, select sounds and make sure that all touch sounds and keypad tones are deactivated.

The Bluetooth® mark is a registered trademark owned by Bluetooth SIG, Inc. and any use of such marks by Sonova is under license. iPhone® is a trademark of Apple Inc., registered in the U.S. and other countries. AndroidTM is a trademark of Google Inc. IOS is a trademark of Cisco Inc.
2

Quick overview – Remote Control

Instructions
Current hearing aid program*
Battery state**

Remote Control

AutoSense OSTM 4.0

50%

Navigation Program list

Remote Control
Calm situation (AutoSense OSTM 4.0)

Comfort

Clarity

Frequencies

Hearing Diary

Bass
Volume

Middle

Treble

Noise reduction

Mute

Settings

Speech focus

Side independent volume

Dynamic
Decrease loud

Remote Control

Update existing custom scenario

Update

*AutoSense OSTM 4.0 for Phonak Paradise hearing aids, AutoSense OSTM 3.0 for Phonak Marvel hearing aids, AutoSense OS for Phonak Audéo B-Direct hearing aids **Only available for rechargeable hearing aids

Increase soft
Save

Presets
Equalizer
Volume
Sound modifiers Dynamic Save current settings as custom scenario
3

Quick overview – Remote Support and Hearing Diary*

Video on/off Camera view
Remote Support call
*Only available in certain countries and through selected hearing care professionals

Hearing care professional’s video
Your video End call

Hearing Diary
Newest feedback Sound quality
Listening to music
Speech understanding
Restaurant
Older than a week
Hearing aid
Speech understanding
Watching TV
Low wearing time
Hearing care professional
Create feedback

Microphone on/off

Hearing Diary feedback log

New message from your hearing care professional
Create new hearing experience feedback
4

Installing the myPhonak app
· Connect your smartphone to the internet via WiFi or cellular data · Turn on your smartphone’s Bluetooth · In certain countries, a myPhonak invitiation from your hearing care professional is needed to activate Remote Support and Hearing Diary.*

Back
5.0
64 Ratings

myPhonak Sonova AG
Get

17+
Age

Inbox(1)
From: no-reply@phonak.com To: alex.stevens@axecapital.com
myPhonak app invitation Mai. 13. 2019 15:04

Details

Hello Alex Stevens
myPhonak allows you to communicate with your hearing care professional and customize your hearing aids at home.
Follow these three steps to get started:
1 Download and open the myPhonak app
Download app

Welcome to myPhonak
Start using Remote Control, Remote Support and Hearing Diary
Next

Privacy Notice
For identification purposes and to provide the functionality of the Mobile App and our Mobile Service, we need to collect personal data including your hearing aid serial number, hearing aid settings, usage, date of birth and gender. To improve our services, we may also use some data in a de-identified form. Please read the Privacy Notice carefully and agree to the use of your data to be able to use the Mobile App.
Show detailled policy
Accept

Help us improve
By providing usage data, you will enable us to learn and improve the product and services. We will never sell your personal information to
others. It’s part of our Privacy Notice. You can always change this in the app settings
in the ,,Analytics” section.
I agree No, thanks

Download myPhonak app Download the app from the store. After installation open the myPhonak app.

Email invitation** (Only required in certain countries) Open the email invitation on your mobile phone that you have received from your hearing care professional.

Open myPhonak app Open the app and click on Next.

Privacy notice In order to use the app, you must click on I agree to accept the Privacy Notice to continue.

Product improvement You can optionally share usage data, which enables us to learn and improve our products.

*Only available in certain countries. Check with your local hearing care professionals to see if this service is available

5

**Applicable only for Remote Support and Hearing Diary

Pairing with Phonak hearing aids
To connect Bluetooth enabled hearing aids with the myPhonak app, please follow the instructions below.*

Restart your hearing aids
Please restart your hearing aids to enable the Bluetooth® pairing mode. We recommend using
a fresh set of batteries or charged devices. View Instructions for
Non-rechargeable hearing aids Rechargeable hearing aids
Continue

Searching
Looking for hearing aids

Steve’s left hearing aid Steve’s right hearing aid

Select

Searching
Looking for hearing aids

Steve’s left hearing aid Steve’s right hearing aid

Select

Pete`s left hearing aid

Select

Restart your hearing aids
Please restart your hearing aids to enable the Bluetooth® pairing mode. We recommend using
a fresh set of batteries or charged devices.

View

Allow myPhonak to

access this device´s

location?

DENY

ALLOW

Continue

Pairing instructions Tap Continue and follow the instructions for your hearing aids

Searching The app is searching for compatible hearing aids and will display them once they are detected. This may take a few seconds.

Selecting Tap Select when your hearing aids appear in the list.

Multiple If multiple hearing aids are detected, they will be displayed accordingly. To highlight your hearing aid, please push the button on your hearing aid.

Location On Android devices, you must enable location services when pairing Bluetooth devices for the first time. After the initial setup you can disable the location services again.

*Bluetooth streaming:

To stream music or receive phone calls on your hearing aids please go to Settings > Bluetooth and add the hearing aids to your list of connected devices. Then return to the app to continue the pairing.

6

Pairing with Phonak hearing aids
To connect Bluetooth enabled hearing aids with the myPhonak app, please follow the instructions below.

Steve’s left hearing aid

Steve’s right hearing aid

Bluetooth Pairing Request
,,Steve’s right hearing aid” would like to pair with your iPhone.

Cancel

Pair

Steve’s left hearing aid

Steve’s right hearing aid

Pairing complete
You are now ready to use myPhonak app
Ok

Pairing the hearing aids The app will connect to each hearing aid separately.

Confirm for all hearing aids On Apple devices, confirm pairing by tapping Pair in the popup for every device separately.

Pairing complete Both hearing aids are now paired. The app will automatically proceed to the next step.

Setup complete You are now ready to use all compatible functionalities in the myPhonak app. Tap Ok to access the main screen.

7

Troubleshooting the pairing
Possible errors during the setup process. For more troubleshooting information please visit the Phonak support page.

Searching
Looking for hearing aids
Steve’s left hearing aid Steve’s right hearing aid

Steve’s left hearing aid

Steve’s right hearing aid

Try again Connect left side only

Steve’s left hearing aid

Steve’s right hearing aid

Try again

Unable to connect
Make sure you have access to the internet and bluetooth is enabled, so the app is able to
connect your hearing aids and fetch the programs. Please try again.
Try again

Incompatible devices The app cannot connect to the devices because they are not compatible. Please contact your hearing care professional for further information.

Hearing aid connection error If the pairing to one of the hearing aids fails, you can: 1. Tap Try again to
restart the pairing process. 2. Continue with only one of the two hearing aids.

Connection fails to both Tap Try again to restart the pairing process and follow the instructions.

Unable to connect Make sure you have access to the internet and Bluetooth is enabled, so that the app is able to initialize and connect to your hearing aids. Tap Try again to restart the process.

8

Remote Control main view
Functionalities available for all hearing aids.

Remote Control
AutoSense OSTM 4.0

Remote Control
Program selection
AutoSense OSTM 4.0 Restaurant TV Music RogerDirect + mic

Remote Control
AutoSense OSTM 4.0

myPhonak Remote Control My Hearing Aids Remote Support Hearing Diary My profile My invites FAQ App feedback

Navigation

Adjust hearing aid volume Move this slider up to increase volume, or down to decrease the volume. If you are fitted with two hearing aids this slider controls both devices simultaneously.

Accessing programs Tap the arrow next to Program selection to access the program list. The available programs depend on how your hearing aids have been set up by your hearing care professional.

Mute You can mute the hearing aid(s) by pressing the Mute icon.

Split the volume Press the Split icon to adjust the volume of each hearing aid independantly.

App navigation You can access all functionalities of the app in the main navigation.

9

Remote Control main view*
Functionalities which are dependent on how the hearing aids were programmed, and which wireless accessories you have.

Remote Control
TV

Remote Control Balance

Surrounding

Mic

Remote Control Tinnitus masker

–

Remote Control
AutoSense OSTM 4.0

Close

Split

Accessing program options Some programs may offer further adjustment possibilities. When available, they can be accessed by pressing the Settings icon.

Environmental balance If you use an external streaming device, (e.g. TV Connector, music) you can adjust the focus to hear more of the streamed signal or alternatively to hear more of the surrounding environment.

Tinnitus masker If you have tinnitus, and have been instructed by your hearing care professional on how to use the Tinnitus masker, you can adjust the volume of the masking noise.

Battery level For hearing aid models with rechargeable batteries, you can see the current status of charge.

Battery level low If the battery charge is below 20% the icon turns red. Consider recharging your hearing aids soon.

*Only available in specific hearing aids

10

Remote Control settings*
Functionalities which are dependent on how the hearing aids were programmed, and which wireless accessories you have.

Remote Control
AutoSense OSTM 4.0

Remote Control Calm situation (AutoSense OSTM 4.0)

Comfort

Clarity

Frequencies

Bass Volume

Middle

Treble

Noise reduction

Speech Focus

Update

Close

Save

Remote Control Speech in loud noise (AutoSense OSTM 4.0)

Comfort

Clarity

Frequencies

Volume

Middle

Treble

Noise reduction Speech Focus
Close

Save

Accessing program options Some programs may offer further adjustment possibilities. When available, they can be accessed by pressing the Settings icon.

Remote Control settings The settings view gives you access to the following functionality: · Presets · Adjustment for bass,
middle and treble frequencies · Volume control · Noise reduction and Speech focus · Dynamic control

Improved Speech Focus** The improved Speech Focus slider in the app will now reduce noise from behind and sides whilst enhancing speech focus in front. This feature is available in noisy situations and the strength can be made stronger by moving the slider to the right.

11 *Only available in specific hearing aids **Only available with Phonak Paradise Premium (P90) hearing aids

Remote Control settings*
Functionalities which are dependent on how the hearing aids were programmed, and which wireless accessories you have.

Remote Control

Bass Volume

Middle

Treble

Noise reduction Speech focus

Dynamic Decrease loud

Increase soft

Update

Close

Save as

Remote Control Add new program
My restaurant
Save
Done

Remote Control
Program selection
AutoSense OSTM 4.0 Restaurant TV Music My restaurant RogerDirect + mic

Remote Control

Bass Volume

Middle

Treble

Noise reduction Speech focus

Dynamic Decrease loud

Increase soft

Update

Close

Save as

Creating a customized setting You can save your customized settings (e.g. favorite restaurant) for easier access the next time you are in the same environment. Please note that depending on your screen size you need to scroll to see all functions.

Naming your customized setting You can save customized settings as scenarios and give a personalized name for each scenario created.

Access customized setting You can access your customized setting at anytime via the myPhonak app.

Update a customized setting You can edit your existing customized setting and keep the changes by pressing Update.

Only available in specific hearing aids

12

Setting up an account with myPhonak*
(Only needed in certain countries)
To use Remote Support and Hearing Diary you will need to register a myPhonak account and have an invitation from your hearing care professional. Please note that these services are only available in certain countries and through selected hearing care professionals.

Remote Support
You are not logged in
To use Remote Support you need an account and an invitation email from your
hearing care professional.
Login Register

Remote Support
Create your account

alex.stevens@axecapitals.com

Alex

Stevens

USA

I haven’t received my hearing aids from the VA (Veterans Affairs)

Continue Already have an account?

Login

Remote Support
Set your password
alexStevens3000! Enter a combination of at least six characters with at
least one number or letter.

Continue Already have an account?

Login

Remote Support
Setting up your myPhonak account

Remote Support
Account created
We have sent you a link to active your account. Please check your email inbox.
OK

Start To use certain features like Remote Support, login to your myPhonak account. To create a new account, tap Register.

Create your account Complete all fields to create your account. When finished, tap Continue.

Set your password Create a password. The password should be a minimum of six characters long containing a least one number or letter. When completed, tap Continue to set up your account.

Setting up your account The app will connect to the internet to set up your account. This may take a few seconds.

Account created After your account has been created you will receive an email with a link to activate your account. Please check your email inbox.

*Check with your local hearing care professionals to see if this service is available

13

Adding an invite code*
(Only needed in certain countries)
To use Remote Support and Hearing Diary you will need to register for a myPhonak account and have an invitation from your hearing care professional. Please note that these services are only available in certain countries and through selected hearing care professionals.

Remote Support
Invite missing
To use Remote Support you need an account and an invitation email from your
hearing care professional.
Add invite I don`t have a code

Remote Support
Ready to begin?
At the time of your appointment, press “Start” to inform your hearing care professional that you are ready. Please make sure that you have
a stable internet connection and that your Hearing aid batteries are charged or new.
Start

Add invitation
Enter your myPhonak invite code

123

456

789

Your 9 Digit invite code is in the invitation email from your hearing care professional.

Continue

Add invitation Checking invite code

Add invitation Invite code accepted
OK

Invite missing To use certain features like Remote Support, you need to have an invite from your hearing care professional. If you already have a code tap Add invite. If you want to learn more, tap on I don’t have a code.

To use Remote Support and Hearing Diary you must: · Speak with your hearing
care professional about this service* · Receive an invitation email from your hearing care professional · Tap “Accept Invitation” in the email or enter the code manually in the app

Enter your myPhonak invite code Please enter the 9 digit code that you have received in an email from your hearing care professional. When finished, tap Continue to check your invite code.

Checking invite code The app will connect to the internet to check your invite code. Please note that this may take some time.

Invite code accepted Your invite code has been accepted. The app will automatically proceed to the Remote Support start screen.

*Check with your local hearing care professionals to see if this service is available

14

Hearing Diary*
Hearing Diary allows you to easily review your hearing aids and provide valuable feedback to your hearing care professional. This feedback will allow your hearing care professional to ensure you get the most out of your hearing aids.

Feedback
Rate your current hearing experience
Select a topic
Send

Feedback
Rate your current hearing experience
Sound quality Music While listening to the music, I realized that the sound was rather dull. Could you help me?
Send

Feedback
Thanks for your feedback!
The feedback has been saved and sent to your hearing care professional. As soon as you
receive a reply, you will get a notification in your Hearing Diary.
Ok

Hearing Diary
Newest messages Sound quality Listening to music
Calm situation Hearing goal – New
Last week Hearing aid
Speech understanding Watchung TV
Low wearing time Hearing care professional
Create Feedback

Hearing Diary
Sound quality
Music

Anne HCP

Created yesterday

Me

Yesterday 19:30

While listening to the music, I realized that the sound was rather dull. Could you help me?

Anne HCP

Today 20:01

We could make a new setting or create a special program. I suggest we make a Remote Support appointment.

Reply

1. Enter satisfaction Select one of the smiley icons to enter your level of satisfaction/dissatisfaction about a current situation.

2. Enter a topic Select from one of the four topics Sound quality’,Hearing aid’, Speech understanding’, orOther’ to provide information for the hearing care professional to understand which area you wish to address.

3. Feedback transmitted Your feedback has been sent to your hearing care professional. You will receive a notification in your Hearing Diary as soon as you get a reply.

Hearing Diary log* The entire feedback history is visible. Select an individual feedback to see more details. Additionally, the message icon indicates an available message from your hearing care professional that you can review and reply as needed.

Reviewing a specific feedback with message Selecting a specific feedback entry from the Hearing Diary log provides additional details and messages between you and your hearing care professional.

Only available in certain countries. Hearing goals is a part of the Hearing Diary. Check with your local hearing care professionals to see if this service is available.

15

Remote Support session
If using cellular data, your mobile provider may charge you. Please check with your phone provider before starting a Phonak Remote Support session. A Remote Support session will use around 56 MB for a 10 minutes video call, while an audio call uses around 30 MB.

Saturday, 30 December
now Incoming call Your hearing care professional is trying to call you. Tap here to open myPhonak.

Remote Support
Ready to begin?
To use Remote Support you must
Press “Start” at the time of your appointment.
Check your internet connectivity.
Ensure that your hearing aid batteries are charged or new.
Start

Remote Support
Ready to begin?
To use Remote Support you must

,,mPyrPehsson”aSkt,,arwt”oualtdtlhikeettimo e of your aacpcpeossintthmeemntic. rophone
myPhonak requires access to the microphone so you can use our Video/
AsuedCsisohiocenhcsatkwtioythodyouorRuerinmhteoeaterrinnSgeuptcpaorert connepcrotfievsistiyo.nal.

Don`t Allow

OK

Ensure that your hearing aid

batteries are charged or new.

Start

Remote Support
Ready to begin?
To use Remote Support you must
Press “Start” at the time of your appointment.
Allow myPhonak to make and manage Chpehcoknyeocuarllsin?ternet 3 of 3connectivity.DENY ALLOW
Ensure that your hearing aid batteries are charged or new.
Start

Anne Smith
is calling
Accept Decline

Notification In the home screen of your smartphone you receive a notification of the incoming call from your hearing care professional.

Start the Remote Support session At the time of the appointment, open the myPhonak app and tap on Start to let your hearing care professional know that you are ready for your Phonak Remote Support appointment.

Access to camera and microphone Tap on OK to allow the myPhonak app to access your camera and microphone.

Access to myPhonak calls If you have an Android smartphone tap on ALLOW to give the myPhonak app permission to make and manage myPhonak calls.

Accept video calls The app will connect you to a hearing care professional. Tap on Accept to accept the call from your hearing care professional.

16

Remote Support session
While in the Remote Support session you can personalize your experience in turning on or off your Video or Audio, if you wish.

Starting Video…

Connected

Left Connected

Right Connected

Finished

Left Connected

Right Connected

Starting video call After a few seconds the video image is set up and you can see your hearing care professional.

Ongoing call You are now connected to your hearing care professional.

Connected hearing aids If your hearing care professional needs to connect to your hearing aids, this can be done remotely using your smartphone. Your hearing care professional will let you know when he or she connects to your hearing aids.

No video If you wish to hide your video you can disable the video with a click of a button.

New settings saved Your hearing aids will mute briefly during the connection process and while settings are being saved to your hearing aids. You will be able to see the status on your screen.

17

My Hearing Aids
Functionalities which are dependent on how the hearing aids were programmed and which wireless accessories you have.

My Hearing Aids
Audéo P90-R
My programs My statistics
Forget devices

My Hearing aids
Audéo P90-R

Forget hearing aids?
You will need to pair your hearing aids again in order to use the app.

Yes, forget

My statistics

Cancel

Forget devices

Program settings
AutoSense OSTM 4.0 Fitted
Restaurant App preset
Music App preset
TV App preset
RogerDirect + mic App preset
My Livingroom My Custom setting
Sport My Custom setting

My statistics
Average wearing time per day
7.2h/day
Since the last appointment with your hearing care professional (01.12.2017)

Tap control
Select features for double tap
Both hearing aids Accept/end call or streaming
Left hearing aid Pause/resume streaming Voice assistant Off
Right hearing aid Pause/resume streaming

My Hearing Aids

Forget devices

My programs

My statistics

Tap Control*

The `My Hearing Aids’ screen You can remove your

All available programs are

This screen presents the

You can customize how your

lists all available settings. It hearing aids by pressing

listed here. By pressing >

average wearing time per

hearing aids react to your

also shows the battery state Yes, forget.

you can access more details day since the last

double taps.

for rechargeable models.

Please note that by doing

about a selected program.

appointment with your

The available settings depend so you will need to pair

You can also customize here hearing care professional.

on your device and may

your hearing aids again in

the program names and

include:

order to use the app.

delete custom scenarios

· My programs

from the app.

· My statistics

· Tap Control

· Auto On behaviour

· Bluetooth phone call

18

*Only available in specific hearing aids

Important safety information
You have the responsibility of usage of the personal smartphone. Please handle the smartphone and usage of the app carefully.
To obtain a free paper copy of the instructions of use, please contact your local Sonova representative. A copy will be sent within 7 days.
If the hearing aids do not respond to the device because of an unusual field disturbance, move away from the disturbing field.
If the hearing aids do not respond, please check if the hearing aids are switched on and the battery is not empty.
The decrease of amplification or increase of noise canceler may reduce the audibility of warning or safety relevant signals. This could result in hazardous situations.
Activate your Bluetooth. Bluetooth has to be enabled to connect to your hearing aids.

Symbol explanation

This symbol indicates that it is important for the user to read and take into account the relevant information in this user guide.

This symbol indicates that it is important for the user to pay attention to the relevant warning notices in this user guide.

Important information for handling and product safety.

0459

With the CE symbol, Sonova AG confirms that this Phonak product meets the requirements of the Medical Devices Directive 93/42/EEC. CE mark applied 2020.

The numbers after the CE symbol correspond to the code of certified institutions that were consulted under the above-mentioned directives.

19

0459
CE Mark applied 2020