poly 218764-01 40 Series Bluetooth Speakerphone User Guide

: June 6, 2024
: Poly

poly 218764-01 40 Series Bluetooth Speakerphone User Guide

What’s in the box

Contents may vary by product.

Speakerphone with combined USB-A and USB-C cable
Bluetooth USB Adapter (Poly Sync 40+ only)
Quick start guide

First-time setup

Important: Your speakerphone is shipped from the factory in a Deepsleep mode to conserve battery. Activate your speakerphone by connecting the USB cable to a power source before first use.

Connect speakerphone USB cable to a wall charger or computer.
When your speakerphone is activated, the LED bar lights up.
Connect or pair your speakerphone to take calls or stream media

Controls

A portable speakerphone with mobile and corded connectivity.

Controls Inductions

: Bluetooth pairing
: Press to interact with Microsoft Teams (Teams model only, desktop application required)
: Volume down
: Mute/unmute
: Volume up
: Call
Siri, Google Assistant: Default voice assistant (mobile feature)
: Power on/off
: USB phone charge port
: Link 2 speakerphones (mobile feature)
: Play/pause media (default). Customize feature in Poly Lens App
NOTE Play/pause feature may not function with web-based apps

LEDs

LED bar: What lights mean
Crossing blue pattern: Pairing
Solid blue: Pairing successful (connected)
Flashing green : Incoming call
Solid green: In a call
Solid red: Mute active

NOTE LEDs do not illuminate in standby mode.

Be safe

Please read the safety guide for important safety, charging, battery and regulatory information before using your new speakerphone.

USB Bluetooth adapter

Your high-fidelity Bluetooth USB adapter comes pre-paired to your Poly device. Plug it into your computer to connect to computer audio.

NOTE Adapter design may vary

Standard LEDs

USB LEDs: What they mean
Flashing red and blue: Pairing
Solid blue: Headset connected
Flashing blue: On a call
Solid red: Mute active
Flashing purple: Streaming media from computer

*LEDs when Microsoft Teams is detected**

USB LEDs: What they mean
Flashing red and blue: Pairing
Solid purple: Microsoft Teams connected
Flashing blue: On a call
Solid red: Mute active
Pulsing purple: Microsoft Teams notification

NOTE *Requires Microsoft Teams desktop application

Setup

Corded setup

Connect the USB cable from the speakerphone to the USB port on your computer.

Corded setup

NOTE In corded mode, the speakerphone powers on without using the Power button.

Mobile setup

With your speakerphone powered on, press the Bluetooth button for 2 seconds. You hear “pairing” and the LED flashes a crossing blue pattern.
Activate Bluetooth on your mobile device and set it to search new devices. Select “Poly Sync 40.”
Pairing is successful when you hear “pairing successful” and the LED flashes blue.

Secure Connection (mobile)

The Secure Connection feature provides extra security for Bluetooth calls in a conference room.

When enabled, your paired device disconnects after each mobile call, ensuring that device audio does not play through the speakerphone when not intended. Manage in Poly Lens App.

NOTE Enabling Secure Connection disconnects previously paired devices.

With your speakerphone powered on and Secure Connection enabled in Poly Lens App, press the Bluetooth button for 2 seconds. You hear “pairing” and the LED flashes a crossing blue pattern.
Activate Bluetooth on your device and set it to search new devices. Select “Poly Sync 40.”
Pairing is successful when you hear “pairing successful” and the LED flashes blue.
Make or take a mobile call or play music via Bluetooth.
After the end of a call, continue the mobile connection by pressing any button within 30 seconds. When no action is taken, the mobile connection ends and the Bluetooth button is no longer illuminated.

USB adapter setup (BT600 models only)

Your Bluetooth USB adapter comes pre-paired to your speakerphone.

Power on your speakerphone and insert the Bluetooth USB adapter into your computer.
Connection is successful when you hear “PC connected” and the USB adapter turns solid.
NOTE Adapter design may vary.

Pair USB adapter again

Your USB adapter is pre-paired to your speakerphone. In the event that your adapter is disconnected or bought separately, manually pair the adapter to your headset.

Insert the Bluetooth USB adapter into your laptop or computer and wait for your computer to recognize it.
Put your speakerphone in pair mode by sliding the Power switch towards the Bluetooth icon to the right for 2 seconds. You hear “pairing” and the LED next to the Bluetooth icon flashes red and blue.
Put your adapter into pair mode by pressing and holding the recessed pair button with a pen or paperclip until the adapter flashes red and blue.

Pair USB adapter again

NOTE Adapter design may vary

Pairing is successful when you hear “pairing successful; PC connected” and the adapter LED turns solid blue.

Configure USB adapter

Your high-fidelity Bluetooth USB adapter comes ready to take calls. If you want to listen to music, you will need to configure your Bluetooth USB adapter.

Windows

To configure your Bluetooth USB adapter to play music, go to Start menu > Control Panel > Sound

Playback tab. Select Plantronics BT600, set it as the Default Device and click OK.
To pause music when you place or receive calls, go to Start menu > Control Panel > Sound > Communications tab and select the desired parameter.

Mac

To configure the Bluetooth USB adapter, go to Apple menu > System Preferences > Sound. On both the Input and Output tabs, select Plantronics BT600.

Charge

Check battery status

To check battery status:

With speakerphone inactive, tap the Power button to hear battery status
With speakerphone inactive, tap any button to view the LED bar

Battery status LEDs

LED bar: Battery status
Solid white long bar: Battery full
Solid white medium bar: Battery high
Solid white short bar: Battery medium
Solid red: Battery low
Red flashes: Battery critical

NOTE LEDs do not illuminate in standby mode.

Charge

Charge the speakerphone via USB using your computer or a wall charger (not provided). The LED bar pulses while charging and turns solid white when fully charged. Allow 5 hours for a full charge.

NOTE For faster charging, connect to a wall charger or to your computer’s quick-charge USB port, if available.

NOTE Your speakerphone has a combined USB-A and USB-C cable for easy connection to either type of port.

Charging Instructions

Charge your mobile phone

With the speakerphone powered on, charge your phone by connecting your phone’s charge cable to the speakerphone USB-A port (cable not provided).

Charging Instructions

NOTE Speakerphone battery level must be medium or higher.

NOTE Connection provides power only.

Load software

Customize your device behavior through advanced settings and options with Poly Lens App.
Download: poly.com/lens.

Update firmware

Keep your firmware up-to-date to improve performance and add new features to your Poly device.

Update your firmware using your computer with Poly Lens App. Download at poly.com/lens.

While updating firmware:

Do not use your Poly device until the update is complete.
Disconnect your Poly device from paired devices such as phones, tablets and computers.
Do not start a second update from a second device.
Do not stream media.
Do not answer or place a call.

Daily Use

Power: Press the Power button for 2 seconds to power on or off. The LED bar illuminates when powered on.
Answer or end a call: Press the Call button to answer or end a call
Mute/Unmute:
During an active call, press the Mute button to mute or unmute the microphones. Manage mute
settings in Poly Lens App.
Volume:
Press the Volume up (+) or down (-) buttons to increase or decrease volume.

Adjust speakerphone microphone volume
Place a test softphone call and adjust softphone volume and PC sound volume accordingly.

Voice assistant (smartphone feature):
Siri, Google Assistant, Cortana Press and hold the Call button for 2 seconds to activate your phone’s default voice assistant. Wait for the phone prompt to activate voice dialing, search, and other smartphone voice controls.
Microsoft Teams button (Teams model only):
Press the Teams button to interact with Microsoft Teams when not on a call.
NOTE Not supported for mobile use.
NOTE The Microsoft Teams application must be installed.
Customize your speakerphone:
Select your Rocket button feature in Poly Lens App.
Choose from:
- Play/pause audio (default)
- Device status check
- Clear trusted device list
- Default voice assistant (Siri, Google Assistant)
- Redial
- Hold/resume call

Link speakerphones (daisy chain audio)

Use two Poly Sync speakerphones with your Bluetooth-paired mobile device.

IMPORTANT Linking mode is available with Bluetooth mobile device connection only. This feature is not available when your speakerphone is connected to a computer with USB cable.

NOTE Linking mode can be entered when both speakerphones are inactive (not in a call or streaming media).

Power on both speakerphones.
Ensure that the speakerphones are unplugged from any computer.
Wirelessly link by pressing both Link buttons for 2 seconds. You hear “connecting” and the LEDs pulse white.
Linking is successful when you hear “connection successful” and the LED flashes white on both speakerphones
Pair one speakerphone to your idle mobile device.
You hear “phone connected” when successfully paired.
NOTE You may pair your mobile device before or after linking speakerphones.
Control the system from either speakerphone to play audio or make calls.
End linking mode by pressing both Link buttons for 2 seconds. You hear “device disconnected.”

Linked speakerphone audio settings

Manage daisy chain audio settings in Poly Lens App.

Troubleshoot

When I attempt to use my speakerphone for the first time, it does not power on.| Your speakerphone is shipped from the factory in a
Deepsleep mode to conserve battery. Activate your
speakerphone by connecting the USB cable to a power
source before first use.
---|---
My speakerphone doesn’t charge as quickly as expected.| For faster charging, connect the USB cable to a wall
charger or to your computer’s quick-charge USB port, if
available.
(Teams model only) How do I interact with Microsoft Teams?|

Tap the Teams button to quickly open and use Microsoft Teams.
Teams model is compatible with Microsoft Teams desktop app. Teams mobile app is not supported.

How do I use the Secure Connection feature with my mobile phone?| The Secure Connection feature provides extra security for Bluetooth calls in a conference room.

Activate feature in Poly Lens Desktop App.
Automatically disconnects speakerphone from paired mobile device after a call.
Continue the mobile connection by pressing any button within 30 seconds after the end of a call.

How do I customize the Rocket button feature?|

Ensure Poly Lens Desktop App is loaded on your computer.
Customize your Rocket button feature in Poly Lens Desktop App.
Play/pause media feature is default feature on your speakerphone.

Support

NEED MORE HELP?
poly.com/support

Manufacturer:

Plantronics, Inc.
345 Encinal Street
Santa Cruz, CA 95060
United States

Plantronics B.V
Scorpius 171
2132 LR Hoofddorp
Netherlands

© 2021 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc. and any use by Plantronics, Inc. is under license. All other trademarks are the property of their respective owners. Manufactured by Plantronics, Inc.

Model ID: SY40/SY40-M (may be followed by /BT600). System: Poly Sync 40 has a SY40/SY40-M speakerphone. Poly Sync 40+ has a SY40/SY40-M speakerphone and a BT600 adapter.

218940-06 04.21

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