CONTOURE SnoreX Pillow Instructions
- June 6, 2024
- CONTOURE
Table of Contents
CONTOURE SnoreX Pillow Instructions
Instructions for Use
Back Sleeping
Sleep on the lower side of the pillow with the neck roll underneath your head.
Side Sleeping
Sleep on the higher side of the pillow.
Break-In Period
The Contour SnoreX Pillow is made from a high-resiliency carbon memory foam. The foam requires 2-3 days of use to break in and contour to your body.
New Foam Smell
The Contour SnoreX Pillow is made from all-new materials and, like a new car, will have a new product smell. Some are more sensitive to this smell than others. You may reduce this smell by removing your pillow from the packaging and letting the pillow air out before use.
Foam Discoloration
Exposure to fresh air and different lighting might cause the foam to change colors. This is normal.
Cleaning
Remove the pillow cover by unzipping it and removing the cover from the foam. Wash the cover on a gentle cycle and then air dry only. Hand washing preferred for best results.
TO CLEAN COVER:
MACHINE WASH COLD
DO NOT BLEACH
DO NOT DRY CLEAN
DO NOT IRON
FOAM: SPOT CLEAN ONLY
These statements have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease or health condition.
90-Day Money-Back Guarantee
The Contour SnoreX Pillow is covered by a 90-day money-back guarantee. If you are not 100% satisfied with your product, return the product and request a replacement product or refund. Proof of purchase is required. Refunds will include the purchase price. less processing and handling. Follow the instructions in the Return Policy below to request a replacement or refund.
Replacement Guarantee Policy
Our products, when purchased from an authorized retailer, include a 1-year
replacement guarantee if your product or component part does not perform as
expected, the guarantee extends only to the original purchaser and is not
transferable. If you experience an issue with one of our products within 1
year of purchase, return the product or the component part for replacement
with a functionally equivalent new product or part. The original proof of
purchase is required, and you are responsible to pay to return the unit to us.
In the event a replacement unit is issued, the guarantee coverage ends six (6)
months following the receipt date of the replacement unit or the remainder of
the existing guarantee, whichever is later. Tristar reserves the right to
replace the unit with one of equal or greater value.
Return Policy
If, for any reason, you would like to replace or return the product under the
money-back guarantee, your order number can be used as the return merchandise
authorization number (RMA). If the product was purchased in a retail store,
return the product to the store or use “RETAIL” as the RMA. Return your
product to the address provided below for a replacement, which will incur no
additional processing and handling fees, or for the refund of your purchase
price, less processing and handling. You are responsible for the cost of
returning the product. You can locate your order number at
www.customerstatus.com. You can call customer
service at 973-287-5147 or email
info@tycustomerinfo.com for any additional
questions.
Pack the product carefully and include in the package a note with (1) your
name, (2) mailing address, (3) phone number, (4) email address, (5) reason for
return, and (6) proof of purchase or order number, and (7) specify on the note
whether you are requesting a refund or replacement. Write the RMA on the
outside of the package.
Send the product to the following return address:
Contour SnoreX Pillow
Tristar Products
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not been acknowledged after two weeks, please contact Customer Service at 973-287-5147.
Refund
Refunds requested within the money-back guarantee timeframe will be issued to
the payment method used at purchase if the item was purchased directly from
Tristar. If the item was purchased from an authorized retailer, proof of
purchase is required, and a check will be issued for the item and sales tax
amount. Processing and handling fees are non-refundable.
Distributed by:
Tristar Products, Inc.
Fairfield, NJ 07004
Made in China
© 2020 Tristar Products, Inc.
