CalDigit Thunderbolt 3 USB-C Dock with Dual 4K Connectivity User Guide

CalDigit Thunderbolt 3 USB-C Dock with Dual 4K Connectivity

General Information

Introduction

Eliminate the confusion surrounding the Type-C connector with a dock that adapts to the interface it is connected to.
Thunderbolt 3 and USB-C share the same connector, and up until now Thunderbolt 3 devices have only worked on Thunderbolt 3 host laptops, creating confusion for many users.
The USB-C HDMI Dock breaks this mould by utilizing the latest Thunderbolt technology to adapt itself to your laptop. It is essentially a full Thunderbolt 3 (40Gb/s) device that has the latest Thunderbolt advancements in order to be compatible with non-Thunderbolt 3 laptops that feature USB-C. In addition, the USB-C HDMI Dock is also compatible with Thunderbolt 4 computers.
Now everyone can benefit from a feature rich dock without compromising on connectivity and compatibility.

General Use Warnings

• Please read the USB-C HDMI Dock manual thoroughly and familiarize yourself with the product before use.
• Avoid using the USB-C HDMI Dock in extremely hot and cold environments. A safe temperature range is between 40°F – 95°F (4.4°C – 35°C).
• Avoid using the USB-C HDMI Dock in humid environments. Moisture and condensation can accumulate in the device and cause damage to the electrical components.
• Only use the power adapter that has been supplied with the USB-C HDMI Dock. An excessive or inadequate power supply can result in unstable performance or device failure.

Safety Warnings

• Keep the USB-C HDMI Dock away from liquids and moisture. Exposure to liquids can result in damaging the unit, electric shock, and result in a fire hazard.
• If your USB-C HDMI Dock gets wet while it is still off, do not turn it on. In the case of any issue with the device, do not attempt to repair or open the device yourself. Doing so can result in personal injury, damage the device, and will void the warranty. If you have any issues, please contact CalDigit Technical Support.

System Requirements

• USB-C computer
• ThunderboltTM 3 or 4 computer
• macOS 10.14.5 or later
• Windows 10 or later

In the Box

• 1 x USB-C HDMI Dock
• 1 x Power Supply
• 1 x Power Cord (plug style may vary based on regional regulations and requirements.)
• 1 x Thunderbolt™ 3 Cable

Laptop Compatibility

The USB-C HDMI Dock is intended for use with Thunderbolt 3 (40Gb/s), Thunderbolt 4 (40Gb/s), and USB-C (10Gb/s) laptops.
In addition it can be used with USB-C (5Gb/s) and USB-A (5Gb/s) laptops with reduced functionality.

 | Thunderbolt 3 (40Gb/s)

& Thunderbolt 4 (40Gb/s)

Laptop

|

USB-C Laptop

|

USB-A (5Gb/s)

Laptop

---|---|---|---
Dual Displays| ✓| ✓|
Single Display| ✓| ✓|
USB Connectivity| ✓| ✓| ✓
SD Card Reader| ✓| ✓| ✓
Giagbit Ethernet| ✓| ✓| ✓
Audio| ✓| ✓| ✓
Laptop Charging| ✓| ✓|

Using the USB-C HDMI Dock

Powering the USB-C HDMI Dock

1. The USB-C HDMI Dock requires power from the AC adapter to operate. Connect the AC adapter connector to the DC jack on the back of the USB-C HDMI Dock and the other side to an AC outlet.
2. To power off the USB-C HDMI Dock, disconnect the power cable from the AC outlet.

Connecting the USB-C HDMI Dock to your computer
Once the USB-C HDMI Dock has been powered on, connect the device using the supplied Thunderbolt™ 3 cable from the Thunderbolt™ 3 port labeled “Computer” on the USB-C HDMI Dock to a Thunderbolt™ 3 or USB-C port on your computer. This single connection will now provide 94W charging for your laptop in addition to expanding your connectivity options.
NOTE
If you are connecting the USB-C HDMI Dock to a USB-A computer you will need a USB-C to USB-A Cable sold separately.

LED Indicator

The USB-C HDMI Dock is equipped with an LED indicator, which will display a BLUE light if the unit is powered on and connected to your computer.
NOTE
If you only connect the Power Adapter to the USB-C Dock without connecting the Thunderbolt™ 3 cable to your laptop at the same time, the blue LED light will not turn on. The LED will turn on once both the Power Adapter and Thunderbolt™ 3 cable are connected at the same time.

CalDigit Docking Station Utility

The CalDigit Docking Station Utility makes it incredibly easy to disconnect all your USB storage devices from the USB-C HDMI Dock without the need to manually disconnect them one by one.
NOTE
The CalDigit Docking Station Utility Installer file needs to be downloaded and installed on your Mac from the CalDigit website. Please go to downloads.caldigit.com/ to download the Installer package.

Disconnecting all USB storage devices

1. Open the CalDigit Docking Station Utility on the top menu bar.
2. Click the eject button on the USB-C HDMI Dock image.

Disconnecting individual USB storage devices

1. Open the CalDigit Docking Station Utility on the top menu bar.
2. Click on the specific USB device you would like to eject. Only that device will be ejected.

Windows ThunderboltTM Authentication
The USB-C HDMI Dock works right out of box with most of Windows ThunderboltTM 3 computers, however, some of Window machines require you to authorize the ThunderboltTM connection to the USB-C HDMI Dock through Intel’s ThunderboltTM 3 software when first connecting to it.
You may see a pop-up message from Windows when connecting to USB-C HDMI Dock or you can bring up ThunderboltTM software from system tray, then select “Always Connect” from the list and click OK.

Interface Summary

Thunderbolt™ 3
The USB-C HDMI Dock features a full speed 40Gb/s Thunderbolt™ 3 port. This port is used to connect the USB-C HDMI Dock to the computer.
It is compatible with Thunderbolt™ 3 and USB-C laptops.

HDMI 2.0b
The dual HDMI 2.0b connectors offer a convenient way of adding dual displays up to 4K 60Hz to your laptop. HDMI can be easily converted to DisplayPort, mini DisplayPort, VGA, and DVI with the use of HDMI adapters or HDMI adapter cables sold separately.

Supported Monitor Configurations

 | Intel Based Thunderbolt 3 Mac|

Apple M1

|

Thunderbolt 4/ USB4 PC

|

Thunderbolt 3 PC

| USB-C Windows/ Chromebook Laptop
---|---|---|---|---|---
Dual Monitors| ✓|  | ✓| ✓| ✓
Dual Mirrored Monitors| ✓|  | ✓| ✓| ✓
Dual Extended Monitors| ✓|  | ✓| ✓| ✓
Single 4K 30Hz| ✓| ✓| ✓| ✓| ✓
Single 4K 60Hz| ✓| ✓| ✓| ✓|
Dual HD| ✓|  | ✓| ✓| ✓
Dual 2K 30Hz| ✓|  | ✓| ✓| ✓
Dual 4K 30Hz| ✓|  | ✓| ✓|
Dual 4K 60Hz| ✓|  | ✓| ✓|

NOTE
Some Windows Thunderbolt 3 laptops only support one DisplayPort stream from Thunderbolt 3 port, as the result, such laptops can output up to a single 4K 60Hz or dual 4K 30Hz monitors. Please verify the Thunderbolt 3 port capability with your Windows laptop provider.
MacBook 12-inch models introduced in 2015, 2016 and 2017 have only one single USB-C port. These USB-C MacBooks can only support dual monitors in mirrored mode.
Apple M1 based laptops only support a single external monitor.
Mirrored or Extended
The USB-C HDMI Dock supports both mirrored and extended desktops  when using two displays, as long as your computer supports both options.

NOTE
The Apple MacBook (USB-C) does not support dual extended displays, only mirrored, when used with a dock. Apple M1 based laptops only support a single external extended monitor.

USB-C (USB 3.2 Gen.2)
The front-facing USB-C port features 10Gb/s performance.
This port is ideal for fast storage devices.

USB-A (USB 3.2 Gen.1)
The front and rear USB-A ports support up to 5Gb/s performance and can be used to connect various USB devices to your dock.

SD Card Reader
Supporting SD 4.0 UHS-II performance, the front SD Card Reader can be used to quickly transfer files from your camera’s SD Cards.

Audio In/Out
The analog Audio In and Out port can be used to connect headphones and microphones.

Ethernet
The Ethernet port features Gigabit Ethernet speeds and is ideal for connecting to your home or office’s wired Internet connection.

Laptop Charging
The USB-C HDMI Dock supports up to 94W Laptop Charging for Thunderbolt 3 (40Gb/s), Thunderbolt 4 (40Gb/s), and USB-C (10Gb/s) laptops.
NOTE
Some PC manufacturers have chosen to limit charging functionality from 3rd party docking stations. Check with your PC manufacturer to see if they support charging from 3rd party docks.
Charging is not supported over USB-A (5Gb/s).
PC USERS: Make sure that your laptop’s BIOS and Thunderbolt™ drivers are up to date. If you are experiencing any connectivity issues this can often be solved by updating your PC.

iPad Pro

As the USB-C HDMI Dock is USB-C compatible, it will also work with the iPad Pro, which features a USB-C port.
Connect a 4K monitor, external drives, Ethernet, speakers, mouse (AssistiveTouch), keyboard, SD card reader, and even fast charge the iPad Pro, all with one cable.

NOTE: External drives, devices, keyboard, mouse and SD card support are available in iPadOS. The iPad Pro does not support external dual monitors.

CalDigit USB-C HDMI Dock Specifications

Interface:

• 1 x Thunderbolt™ 3 (Compatible with USB-C Host)
• 2 x HDMI 2.0b
• 3 x USB 3.2 Gen. 1 Type-A (5Gbps)
• 1 x USB 3.2 Gen. 2 Type-C (10Gbps)
• 1 x SD Card Reader (SD 4.0 UHS-II)
• 1 x Gigabit Ethernet
• 1 x 3.5mm Analog Audio In & Out

Power:
AC Input : 100V-240V ~50Hz/60Hz
DC Output: 19V/7.89A, 150W

Laptop Power Delivery
Up to 94W

System Requirements:
Thunderbolt™ 3 or 4 computer
USB-C computer
macOS 10.14.5 or later
Windows 10 or later

Environment:
Ambient Temperature: 32°F ~ 140°F (0°C ~ 60°C)

Size and Weight:
Height: 0.98in (25.0mm)
Width: 8.43in (214.0mm)
Depth: 3.12in (79.4mm)
Weight: 0.93lbs (0.42kg)

In The Box:
1 x USB-C HDMI Dock
1 x Power Adapter
1 x Power Cord
1 x Thunderbolt™ 3 Cable

Warranty:
2 Year Limited Warranty

CalDigit USB-C HDMI Dock Accessories

Thunderbolt™ 3 Cables

• Thunderbolt™ 3 Cable 0.7m (40Gb/s)
• Active ThunderboltTM 3 Cable 2m (40Gb/s. Only compatible with ThunderboltTM 3 computers NOT USB-C computers.)

USB-C Cable
CalDigit USB-C Cable 1m (10Gb/s)

Power Supply
CalDigit USBC HDMI Dock 150W AC Adapter PSU

Please contact CalDigit or an authorized CalDigit reseller for availability and pricing.

Technical Support and Warranty Information

Technical Support
If you run into any issues while using your USB-C HDMI Dock, please contact CalDigit Technical Support.

• Email (US): support@caldigit.com
• Email (UK/EU): eusupport@caldigit.com
• Phone (US): 714-572-6668
• Phone (UK/EU): +44 (0) 1993 700 972
• Website: https://www.caldigit.com/support

When contacting CalDigit Technical Support, make sure to be at your computer and have the following information available:

1. Your USB-C HDMI Dock serial number
2. Operating system and version
3. Computer make and model

Warranty Information
The USB-C HDMI Dock is covered by a 2-year limited warranty.

Please visit www.caldigit.com for more information on all CalDigit HDMIducts Specifications and package contents are subject to change without notice.

USB Type-C®, USB-C® and USB4™ are trademarks of the Universal Serial Bus Implementers Forum (USB-IF). Thunderbolt™ is a trademark of Intel Corporation. All product names are trademarks, registered trademarks, or service marks of their respective owners.

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