Cobra Striker v4.0 Service Reminder System User Manual

by Cobra Systems Inc
User Manual
Version 4.0 (8/2021)
Striker v4.0 Service Reminder System

Instantly Print Service Reminder Stickers

Introduction

Congratulations, and thank you for purchasing the Striker v4.0 Reminder Sticker Printing System. With Striker, you will be able to market your services and retain your customers, by simply printing a Service Reminder Sticker. Take advantage of the 5 Service Reminder templates available; the easiest way to keep your customers coming back, and increase your profits! Remember—no customer should leave your shop without a Service Reminder Sticker! Whether their next service is a tire rotation, transmission flush, tune-up, or battery replacement, your sticker in their windshield or on the door jamb is like having your business card in your customer’s line of sight every time they drive their car!

Specifications

Dimensions:
Operating Conditions: Storage Conditions:
Resolution:
AC Input:
DC Output:
Connections:
Label Size:| 11.34″ L x 9.13″ W x 6.14″ H
41°-104° F (5°-40° C)
-40°-140° F (-40°-60° C )
203 DPI
100 – 240V Power Supply
24V 2A (external adaptor)
Striker Keypad, USB, LPT
2.5” wide by 1.5” high
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Warranty

Cobra Systems will warranty all company-name brand printers for the lifetime of each product against manufacturer’s defects in materials and workmanship, including The Striker III, and Striker PRO. Please visit our website, reminderstickers.com, for full warranty details.

Support
Please call 877-219-3222 for Striker Support or Technical Assistance, or your local oil parts distributor.

Out of the Box

The Striker III, or Striker PRO, Reminder Sticker
Printing System includes:

1. Striker Printer
2. Striker Key Pad
3. DC Power Supply
4. AC Power Cord
5. Striker Label Spindle with 2 Guides
6. Two (2) Striker Ink Spindles with one (1) take-up core

Striker Quick Start

NOTE: Always have the Striker Printer cover closed when powering on.
Copyright © 2021 Cobra Systems, Inc. All rights reserved

Loading Striker Ink Rolls

TURN OFF the printer; open the cover by pressing in on round Green tabs on either side of the printer.

Release the ink carriage by gently pulling up on the green lever.

Load rear spindle with an ink ribbon, from left to right; make sure the collared end of the spindle is on the right.

Load take-up spindle, from left to right; make sure collared end of the spindle is on the right.

Feed ribbon, back to front, under the print head, taping securely to the take- up spindle. The dull side of the ribbon will show.

Make sure spindle positions are as shown with a larger, collared end on the right.

Gently hand-tighten spindles, taking up the slack in the ribbon.

Close cover— you’re ready to load your Reminder Stickers!
(Save the empty ink ribbon’s core to use with your next replacement ribbon, or reuse the take-up spindle core by removing the used ribbon.)

TURN OFF the printer; open the cover by pressing in on round white tabs on either side of the printer.

Release the ink carriage by gently pulling up on the green lever.

Load the Reminder Stickers onto the spindle, making sure the guides are centered.

Slide the roll of stickers onto the sticker spindle; lineup spindle guides with spindle slots and place in the printer.

Guide the stickers through the printer, under, and through the central green guides.

Make sure the stickers travel under the green print sensor.

Gently pull the stickers through the printer so at least one is coming out of the printer.

Press ink carriage down, back into the printer, close printer cover— you’re ready to start printing!

Striker Printer Rear Panel

Connecting The Striker Keypad
Making sure power is OFF, connect the Striker Key Pad to the back of the Striker Printer using the supplied RS232 power supply cord, as shown at right.

Powering On/Off

Making sure power is OFF, connect the DC cord to the back of the Striker Printer, then connect the power cord to the  DC converter.
Always plug your Striker Printer into a SURGE PROTECTOR (not a power strip) to help protect your system from power surges and possibly void your warranty.

Power your Striker Printer on and off with the toggle switch located on the right rear of the printer. If you need to restart the printer, please wait 10 seconds before turning it back on.
WARNING
The power switch must be OFF before connecting or disconnecting power.

Striker Reminder Sticker Templates

| 1) Standard Label
Automatically adds the Standard Mileage and Month intervals to the vehicle’s current mileage and date of service. Two editable message lines can be customized to send a special message, offer a discount, etc.
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| 2) Synthetic Label
Automatically adds the Synthetic Mileage and Month intervals to the vehicle’s current mileage and date of service. Two editable message lines can be customized to send a special message, offer a discount, etc.
| 3) Custom Label
Perfect for diesel vehicles or service intervals that are not as common as the standard or synthetic services. Create any mileage or service interval without changing the system defaults.
| 4) Tire Rotation Label
Automatically adds the default service intervals for a tire rotation.
| 5) Service Label
Input any service that you offer (Tune Up, Transmission, Fuel Filter, Radiator Flush, etc.)  and customize the mileage and date intervals to your spec. Two editable message lines can be customized to send a  special message, offer a discount, etc.

*Templates 1, 2, and 4 include an optional customer message, Have a nice day, or create your own custom message.

Striker Key Pad Menu

When your Striker Printer is powered on, the first keypad prompt will read “PRINT REMINDER STICKER, PRESS ENTER”. Use the arrow keys on the key pad to easily navigate through the  menus.  Listed on the following pages is a navigation of the keypad prompts to help guide you through the Striker templates and customized settings.

A. PRINT REMINDER STICKER PRESS ENTER PRINT REMINDER STICKER PRESS  ENTER

1. STANDARD LABEL
2. SYNTHETIC LABEL
3. CUSTOM LABEL
4. TIRE ROTATION LABEL
5. SERVICE LABEL
6. EXIT

Striker Keypad Menu: Accessing your company’s information
From the Print Reminder Sticker/main menu prompt, press the down arrow one time to display “STRIKER SETTINGS”. Press ENTER one time to access “COMPANY INFORMATION”; enter company name. Press ENTER after each field is completed. Press ALT & EXIT to go back to the main menu/PRINT REMINDER STICKER.

B. STRIKER SETTINGS PRESS ENTER

1. COMPANY INFORMATION PRESS ENTER
   a. Enter Company:
   b. Enter Street Address:
   c. Enter City:
   d. Enter State:
   e. Enter Zip Code:
   f. Enter Phone Number:
   g. Enter QR Code:
   (QR works with Striker Pro only)

For your custom QR code, enter your complete website address as (for example): http://www.cobrasystems.com You may also enter your phone number, with no spaces, (for example):  TEL:7146887999

Striker Keypad Menu: Setting Date and Time

At the Print Reminder Sticker prompt, press the down arrow until you reach “DATE/TIME SETTINGS”; press enters and follows the prompts to enter the year, month, day of the month, hour, and minute. Press ENTER after each field is completed. Press ALT & EXIT to go back to the main menu/PRINT REMINDER STICKER.

2. DATE/TIME SETTINGS PRESS ENTER
a. FOUR DIGIT YEAR 2015
b. Enter Month (1-12):
c. Enter Day (1-31):
d. Enter Hour (0-23):
e. Enter Minute (0-59):

Setting System Preferences
Your Striker Reminder Sticker System allows you to set custom service intervals for each type of service offered, in addition to customized information to be printed on the Reminder Sticker. Use the  “Set Preferences” fields to customize the Striker System to your specifications. To access preferences, at the Print Reminder Sticker prompt, press the UP arrow once. Press enter one time. To clear factory settings, press the left arrow, or CLEAR button on the keypad. Now you can enter your preferred service intervals. Press ENTER after each item, or if no changes are needed for a particular prompt, press enter. When your updates/preferences are complete, press exit one time to return to the main menu/PRINT REMINDER STICKER prompt.

C. SET PREFERENCES PRESS ENTER

1. Enter STANDARD GRADE: 10W-30
   Enter the grade of oil that is used most frequently in your shop. This value will display each time a  reminder Sticker is printed unless you override it.

2. Enter SYN GRADE: 5W-40

3. Enter 1ST MESSAGE
   The Message 1 field is the first custom message line that prints at the top of the Reminder ticker. It can be customized or deleted from the sticker.

4. Enter 2ND MESSAGE
   The Message 2 field is the second custom message line that prints at the bottom of the Reminder  Sticker. It can be customized or deleted from the sticker.

5. PRINT COMPANY (1. Y 2. N)
   Press “N” to keep your company’s name and contact information from printing on the  Reminder Sticker.

6. Enter STAND Mileage: 3000
   Standard Mileage interval, used with the template for standard oil Reminder Stickers; prints the mileage level for next service due.
   Setting System Preferences – continued

7. Enter STAND MONTH:
   Standard Date interval, used with the template for standard oil Reminder Stickers; prints the month for next service due.

8. Enter SYN Mileage:5000
   Synthetic Mileage interval, used with the template for synthetic oil Reminder Stickers; prints the mileage level for next service due.

9. Enter SYN Month:
   Synthetic Date interval, used with the template for synthetic oil Reminder Stickers; prints the month for next service due.

10. Enter TIRE Mileage:6000
    Tire Mileage interval, used with the template for Tire Rotation Reminder Sticker; prints the mileage for next tire rotation due.

11. Enter TIRE MONTH:
    Tire Date interval, used with the template for Tire Rotation Reminder Sticker; prints the month for next tire rotation due.

12. PRINT GRADE? (1.Y 2.N)
    Press “2” to keep the grade of oil from printing on the Reminder Sticker.

13. PRINT DATE? (1.Y 2.N)
    Press “2” to keep the return date from printing on the Reminder Sticker.

14. PRINT QR CODE? (1.Y 2.N)
    To utilize the QR Code option on the Striker Pro, Enter 1 for Yes, 2 for No. See Page 8 to enter specific QR Code information. (QR works with Striker Pro only)

15. LOGO RIGHT PADDING
    Use the number keys to move your LOGO to the right; the higher the number, the further right.

16. LOGO BOTTOM PADDING
    Use the number keys to adjust the spacing below the logo; the higher the number, the lower the placement.

17. SET UNIT:(1.US 2.METRIC)
    To display U.S. units, enter 1; enter 2 to display distance in kilometers.

Stickers and ink ribbon are

coming out of the printer stuck together.

| The printer does not recognize the ink ribbon as being loaded.|

Turn the printer off. Open printer, release the green ink carriage lever. Remove and reload ink ribbon, reattaching the ribbon to the take-up core. Close printer before turning on.

Red light comes on after loading the roll of Reminder Stickers.| Labels not threaded correctly through the printer.|

Turn the printer off. Open printer, release the green ink carriage lever, and remove Reminder Stickers. Rethread Stickers under print sensor chip, below, and through the central green guides. Latch carriage,  close printer before turning on. NOTE: See image (a) photo of the sensor

The printer does not print after loading the ink ribbon.| The ink ribbon is not loaded correctly.| Turn the printer off. Open printer, release the green ink carriage lever. Make sure the ink ribbon is loaded correctly, with the dull side showing, and the ribbon coming off the top and down the backside of the spool. Latch carriage, close printer before turning on.
Keypad quit working and

displays a series of letters and numbers beginning with “KU”.

| Possible loss of program; might be due to power surge.|

Call the Striker Tech Support line at 800- 262-7298, or your local oil distributor for instructions. Always plug your reminder Sticker Printer into a SURGE protector (not a power strip) to safeguard against power surges, which may void your warranty.

Only one-half of the label is printed.| Ink carriage is latched only on one side.| Turn the printer off. Make sure the ink carriage is latched on both sides by gently pressing down, on each side. You will hear a confirming “click”.
Two stickers come out when I only need to print one.| The printer needs re- calibrating.|

Turn the printer off. Press and hold the pause button down while turning the printer back on. When feeding starts, release the pause button; three to four blank labels will exit the printer. Press the feed button once. If this does not resolve the issue, please call Tech Support at 800- 262-7298. NOTE: Do not hold the pause and feed buttons simultaneously while powering on your printer or you will erase the Striker fonts and your printer will require reprogramming. Shipping and labor charges will apply in this case. Note: See image (b) Printer & Pushing of a button.

A B

Technical Support and Notes

For support call the Striker® Service & Technical department
877.219.3222 or your local distributor.
Cobra Systems, Inc.
Phone: 714-688-7999
Fax: 714-688-7998
Email: striker@cobrasystems.com
www.reminderstickers.com or
www.cobrasystems.com

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